Lobby

Reviews of Courtyard by Marriott Newark Liberty International Airport

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 533 out of 1001 reviews" "
Rating 8 - Good. 250 out of 1001 reviews" "
Rating 6 - Okay. 97 out of 1001 reviews" "
Rating 4 - Poor. 67 out of 1001 reviews" "
Rating 2 - Terrible. 54 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

This property is welcoming and comfortable. Staff is knowledgeable and accommodating.
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Dear Barbara, Thank you for your kind words. We are delighted to know that you found our property welcoming and comfortable. Our knowledgeable and accommodating staff take pride in providing excellent service, and we appreciate you acknowledging them. Thank you for choosing us. We look forward to hosting you again at Courtyard Newark Liberty International Airport the next time you visit the area. Best Regards, Adolfis Pimentel, General Manager

8/10 Good

Marty

Liked: Cleanliness, staff & service
We were only there for a few hours thanks to a airport screw up. The front desk staff was great. We were very grateful for the 24 hour airport shuttle since it was 1:30 am before we were able to head to the hotel
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Dear Marty, We are glad you had a positive experience despite your short stay with us. Our front desk staff will be pleased to know they made a great impression. We are also happy our airport shuttle was helpful for your late arrival. Thank you for your feedback. We look forward to your next visit with us at Courtyard Newark Liberty International Airport. Best Regards, Adolfis Pimentel, General Manager

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but felt captured
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Dear Charles, Thank you for your feedback. We are glad you found our place nice, but we are sorry to read you felt restricted during your stay. We aim to provide a comfortable and enjoyable environment for all our guests and appreciate your input as we strive to improve. We hope to have the opportunity to provide you with a better experience during your next visit. Best Regards, Adolfis Pimentel, General Manager

4/10 Poor

Nikki

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was no food or beverages available outside of what was in the small market section. Unfortunately the drinks and snacks we got from there were expired.
Stayed 4 nights in May 2024
Response from General Manager on 21 May 2024
Dear Nikki, Thank you for your feedback. We are glad you chose to stay with us but regret that your experience with our market area was unsatisfactory. We take the quality of our offerings seriously and will address the issue of expired items immediately to ensure it doesn't happen again. We hope to provide a better experience during your next visit. Best Regards, Adolfis Pimentel, General Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice dining options and clean rooms. Convenient shuttle to and from the airport.
Stayed 1 night in May 2024
Response from General Manager on 17 May 2024
Dear Jonathan, Thank you for your wonderful review. We are glad to know that you enjoyed our dining options and you found the rooms clean during your stay. It's also great that you found the shuttle service to and from the airport convenient. We appreciate your feedback and hope to welcome you back to Courtyard Newark Liberty International Airport again soon! Best Regards, Adolfis Pimentel, General Manager

8/10 Good

Graeme

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Initially the hotel wanted me to pay $50 plus tax to check in early even when they had rooms available. Then half hour later I met assistant manager who wea happy to check me in.
Stayed 1 night in May 2024
Response from General Manager on 14 May 2024
Dear Graeme, We are glad to know that our assistant manager was able to assist with your early check-in. However, we apologize for the initial inconvenience regarding the early check-in fee. Your feedback is important, and we will use it to improve our check-in process to ensure a smoother experience for our guests. Thank you for sharing your experience. We hope to have the opportunity to provide you with a more seamless and pleasant stay in the future. Best Regards, Adolfis Pimentel, General Manager

8/10 Good

Elizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Good property
Stayed 2 nights in Apr 2024
Response from General Manager on 11 May 2024
Dear Elizabeth, Thank you for your kind words! We are delighted to know that you had a positive experience with us at Courtyard Newark Liberty International Airport. We appreciate you choosing us, and we look forward to welcoming you back soon! Best Regards, Adolfis Pimentel, General Manager

10/10 Excellent

Peter

Travelled with group
Convenient accomodation near Newark Airport
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Dear Peter, Thank you for choosing Courtyard Newark Liberty International Airport for your recent stay. We are pleased to know that our location served your needs well. It was our pleasure to host you and we look forward to welcoming you back in the future.Best Regards, Adolfis Pimentel, General Manager

6/10 Okay

Vera

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Dear Vera, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Best Regards, Adolfis Pimentel, General Manager

6/10 Okay

Pierre

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from General Manager on 7 May 2024
Dear Pierre, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Best Regards, Adolfis Pimentel, General Manager

6/10 Okay

ELIZABETH

Stayed 2 nights in May 2024
Response from General Manager on 7 May 2024
Dear Elizabeth, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area. Best Regards, Adolfis Pimentel, General Manager

8/10 Good

Adam

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on 5 May 2024
Dear Adam, We are happy you chose Courtyard Newark Liberty International Airport for your recent visit. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area. Best Regards, Adolfis Pimentel, General Manager

10/10 Excellent

JaQuay

Stayed 2 nights in Apr 2024
Response from General Manager on 19 May 2024
Dear JaQuay, We are thrilled you had an excellent stay at Courtyard Newark Liberty International Airport, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Best Regards, Adolfis Pimentel, General Manager

8/10 Good

nancy, New Bedford

Stayed 1 night in Apr 2024
Response from General Manager on 19 May 2024
Dear Nancy, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Newark Liberty International Airport, and we hope to see you again soon. Best Regards, Adolfis Pimentel, General Manager

10/10 Excellent

Camilar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Camilar, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience with us at Courtyard Newark Liberty International Airport. We look forward to welcoming you back on your next visit. Best Regards, Adolfis Pimentel, General Manager

10/10 Excellent

clint

Travelled with partner
Liked: Cleanliness, staff & service, amenities
wet carpet and then outside fresh mulch smelled horrible
Stayed 1 night in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Clint, Thank you for the positive rating. We are glad you had a pleasant overall experience. However, we apologize for the inconvenience caused by the wet carpet and the unpleasant smell of the fresh mulch outside. Your feedback is valuable, and we'll address these issues promptly to ensure a more enjoyable stay for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience. Best Regards, Adolfis Pimentel, General Manager

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 1 night in Apr 2024
Response from Hotel Management on 25 Apr 2024
Dear Diane,Thank you for your kind words. We are delighted that you had a pleasant stay with us and found our hotel clean and convenient. We hope to welcome you back soon to Courtyard Newark Liberty International Airport for another enjoyable experience.Best Regards,Adolfis PimentelGeneral Manager

10/10 Excellent

Rick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!
Stayed 1 night in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Rick, We are flattered by your generous review of Courtyard Newark Liberty International Airport. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to the area. Best Regards, Adolfis Pimentel, General Manager

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Greg, On behalf of our team at Courtyard Newark Liberty International Airport, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you as our guest and we look forward to continue being your hotel of choice whenever you return to Newark.Best Regards, Adolfis Pimentel, General Manager

10/10 Excellent

Steven

Stayed 1 night in Mar 2024
Response from General Manager on 7 May 2024
Dear Steven, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Newark Liberty International Airport; we hope to see you again soon. Best Regards, Adolfis Pimentel, General Manager

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Alyssa, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Courtyard Newark Liberty International Airport.Best Regards, Adolfis Pimentel, General Manager

6/10 Okay

Kevin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Kevin, Thank you for choosing to stay with us and for sharing your rating. Your comfort and satisfaction are paramount to us, and we regret if any part of your experience fell short of expectations. We would be honored to welcome you back and provide you with the exceptional hospitality we are known for, ensuring a truly enjoyable time during your next visit.Best Regards, Adolfis Pimentel, General Manager

10/10 Excellent

Denise

Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Denise,We are delighted you enjoyed your stay at Courtyard Newark Liberty International Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to our area.Best Regards,Adolfis PimentelGeneral Manager

10/10 Excellent

chantal

Stayed 1 night in Mar 2024

8/10 Good

Alfredo

All the staff members are all professional
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was great however it can be very confusing to get there when you are not from the area.
Stayed 2 nights in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Not much in the area, so be prepared to order in food for dinner or grab something from the airport before you arrive. Shuttle was easy and quick (both ways). You hear a couple of flights arriving until about 8pm, then it's quiet.
Stayed 1 night in Mar 2024

4/10 Poor

Cari

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were disappointed the pool wasn’t opened and it wasn’t communicated in advance. Several of the outside doors were propped open making me concerned about safety.
Stayed 1 night in Mar 2024

10/10 Excellent

Emilio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

6/10 Okay

richard

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and staff are very nice.
Stayed 1 night in Mar 2024

10/10 Excellent

Nayla

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean rooms and convenient!
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Availability of food. Great staff
Stayed 1 night in Mar 2024

10/10 Excellent

sandi

Stayed 1 night in Mar 2024

6/10 Okay

riva

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was charged an incidental fee of $ 50.00 and until now it is on my pending charges. I was advise that they will be refunding the said charge when I ask about it upon check out. I also thought that breakfast is included upon our stay, it is not.
Stayed 1 night in Mar 2024

6/10 Okay

Melanie

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Marlene

Stayed 1 night in Feb 2024

8/10 Good

Mindy, Brooklyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to the airport Shuttle to airport
Stayed 1 night in Feb 2024

8/10 Good

Tracey

Stayed 1 night in Feb 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Thanks for making us feel welcome for our first time in NJ.
Stayed 1 night in Feb 2024

10/10 Excellent

Jose

Stayed 1 night in Feb 2024

10/10 Excellent

Kenneth, Alburgh

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Feb 2024

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in/out was a breeze, staff was super nice, shuttle to the airport was clean and comfortable!
Stayed 1 night in Jan 2024

10/10 Excellent

June

Stayed 2 nights in Feb 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything I needed was available
Stayed 1 night in Feb 2024

8/10 Good

rufmyr

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and clean rooms
Stayed 1 night in Jan 2024

10/10 Excellent

Annette, Minneapolis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was clean and had easy access to Newark. The walls were a little thin as I could hear my neighbor’s TV but they were respectful of the time of night.
Stayed 1 night in Jan 2024

10/10 Excellent

Teresa

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was very comfortable and pleasant. The staff were helpful, and the facility was welcoming.
Stayed 1 night in Jan 2024

2/10 Terrible

William

Stayed 1 night in Jan 2024