4/10 Poor
Richard
17 Jun 2024
Disliked: Cleanliness, property conditions & facilities
I stay at the NYC Sofitel Hotel typically once or twice a year. My latest visit last week has me thinking that I won't be back. For starters, the Sofitel is not a cheap discount hotel, but it might as well as be. As nice as the hallways look, the room interiors are awful: they're dark, dingy, worn and crowded. There are gouges in the furniture, paint defects abound--and the closets/wardrobes are makeshift--you shouldn't have to open two or three closet/wardrobe doors to figure out where to hang your clothes, which racks are too short to accommodate a shirt, etc. It's a really lousy touch to hide your terry-cloth robes folded up and hidden like an extra blanket at the top shelf of one of the closets. After all if you can't find the robes, you won't use them. I ended up using one as an extra blanket--because I couldn't find one. There are circular wear marks (burns) in the carpet. The French doors to the washroom are broken; one door always springs back to its closed position. Fully one-half of the desk is inaccessible because it's covered by a standing (not wall-hung) flat-screen TV. The fridge was empty, there's not even a courtesy (or even a for-sale) bottle of water anywhere in the room. We live in an electronic/digital world. But in your room, there are no electrical outlets on one side of the bed to locate your iPhone at night--so I had to sleep on "your" preferred side of the bed, instead of mine--where a lousy cheap cube tap was placed to fill my needs.
Richard
Stayed 3 nights in Jun 2024