Ratings based on 6,227 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
90% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Posted 14-Feb-2016
Upon arrival the lobby was under construction and the smell of adhesives was a bit overwhelming. The bell and valet staff were exceptional. Overall a solid 3 stars.
4 out of 5
Recommended
for Everyone
by A verified traveller

Front Desk

Posted 13-Feb-2016
Mariel was friendly, accomodating and relaxed at such a busy busy place. I came in super early and she happily organized a room for me..thank you...fantastic customer service! My room was quiet and clean, plus away from the hoopla in the lobby. In addition, the gym was spacious, which I enjoyed very much outside of my work in NY.
4 out of 5
Recommended
for Everyone
by A verified traveller from Rochester, NY

Small room, but fun hotel experience.

Posted 13-Feb-2016
The room was a bit smaller than expected from what is considered a four star hotel, but it was comfy and did the job for us who were mostly just there to sleep. My only gripe is with the water pressure. The shower was frequently sputtering and I had to use the condensed stream setting just to get rinsed off well. The lobby has kind of a hostel feel to it, which is a compliment from someone who enjoys staying in hostels. The bar is right next to open, friendly seating and it has a youthful edge with the colors and lighting.
4 out of 5
Recommended
for Everyone
by A verified traveller from Orlando,Fl

Perfect location

Posted 12-Feb-2016
The hotel was in the perfect location! Close enough to the madness, but far enough from the noise. The room was a little dingy. I can't put my finger on it, but it just needed a little mini facelift. It wasn't horrible, but it definitely was not the best. It was just cute, and the price made it better. This may sound weird, but I loved the method they're using for their elevators! It makes it so much easier to go where you need to go fast!
4 out of 5
Recommended
for Everyone
by A verified traveller from Miami

Nice hotel, comfortable beds

Posted 12-Feb-2016
Pros: Beds
Location: great location for broadway shows, subway, and places to eat
Very nice beds, individual AC in the room, Clean room, good size for NYC. Renovated bathroom.... In general, great room for the city.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Feb-2016
It was covient because everything was around the hotel. I really enjoyed that
3 out of 5
by A verified traveller from New York

Great situation

Posted 11-Feb-2016
When we arrived our room had been given to someone else! So we had to change room next day. Hotel was shabby and I think is undergoing redecoration. Rooms are small, difficult to judge from photos. No tea or coffee making facilities.
3 out of 5
Recommended
for Everyone
by A verified traveller from londoner

Central location

Posted 11-Feb-2016
Nice location, just that very very crowded.. Very central
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 10-Feb-2016
Fantastic location, great room, paid extra for premium so nice high floor with great views.
3 out of 5
by A verified traveller from K

タイムズスクエア真裏の立地

Posted 10-Feb-2016
タイムズスクエアの裏にあり、電車も少し歩けばあるので便利な立地でした。内装もエントランスなど、雰囲気は良かったです。エレベーター内では大音量でクラブミュージックのようなものが流れていて、落ち着いた雰囲気というよりは、都会的な雰囲気でした。スタッフの対応も丁寧でした。気になった点として、時間帯に依るのかもしれませんがロビーやエレベーターの臭いが個人的に気になりました。夜はタイムズスクエアが近い為か、サイレンの音が頻繁に鳴っていて、人の話し声など、静かではありませんでした。