Great location, but dirty rooms and rude staff
The room was not clean, and was not nearly as nice as the pictures online. I was traveling for business, and only stayed one night in a standard room. When I arrived, the hand towels and tissue box in the bathroom were used and dirty, and the bathroom mirror was streaked and smudged. The walls, drawers, shower, and doorways all had chipping pain. Worst of all -- there were bed bugs!!!! After my stay, I had multiple bites. When I called to complain about these issues, the staff person I spoke to said she would transfer me to her manager, but then hung up on me! When I emailed a complaint, I received no response. Terrible experience!
Comment from Hotel Management
23-May-2017 by Maurizio, Hotel Management
We appreciate the feedback. We take issues and concerns very seriously. Please reach out to our team and let us know the room number you stayed in. We'd like to look into this right away.