Ratings based on 9,332 Verified Reviews

3.6 out of 5
75% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from ny

not worth it

Posted 23-May-2017
The location was good and the rooms were clean but there are dozens of other hotels in the area. The staff here is unfriendly, there are surprise fees (a resort fee of $30/day) and a lot of empty promises. For example, they say your fee includes reusable water bottles that you can keep... these are plastic solo cups with lids. They say there is a water station on floor 4. So you bring your cup and it's just a culligan water dispenser like at the office- but the hit water doesn't actually work. They say they will book a cab for you but when you ask they say "this is New York, there are always taxis outside". It was clean and safe and definitely didn't ruin the trip but I will not stay there again
3 out of 5
Recommended
for Everyone
by A verified traveller from B

Location location

Posted 23-May-2017
Location location I picked this hotel because of where it was located. Our room was small, but this was to be expected because were in New York. we had two issues about cleanliness. the trashcan in the bathroom hadn't been emptied from the previous guests And the ottoman in the room had a layer of dust on it that was visible, so therefore if it hadn't been cleaned in a while. Otherwize an enjoyable stay and the City kitchen next-door was awesome. Minor note, the front desk seems to get overwhelmed easily and had a hardtime reaching anyone by phone when they were busy.
4 out of 5
Recommended
for Everyone
by A verified traveller from q

Quiet

Posted 21-May-2017
Easy to find checking was quick the room was just right nice view from the top, very quiet .
4 out of 5
Recommended
for Everyone
by A verified traveller from San Diego

in Times Square

Posted 19-May-2017
Good location in Times Square. Close to good restaurants and Broadway shows. RowNYC and Expedia should publish their resort fee policy upfront. Doing it verbally, one clerk said I could decline it but later another clerk said I couldn't. Very confusing and irritating.
2 out of 5
by A verified traveller

Good location if you want to be close to theaters

Posted 19-May-2017
Big hotel, small guest rooms and very unhappy staff - due to volume of guests. In my 48 hours stay, I did not see one hotel employee smile. All looked miserable and seem to dislike their jobs. Not my kind of place.
Comment from Hotel Management
21-May-2017 by Maurizio, Hotel Management
Dear Guest, we appreciate your feedback. We're deeply disappointed to hear that your stay with us was less than ideal. We strive to offer our guests quality service and comfort. However, your experience is not on par with the service we're accustomed to providing. We'll be addressing your concerns with the appropriate members of our team. Please consider allowing us another chance to provide you with the excellent service we're capable of.
1 out of 5
by A verified traveller

Great location, but dirty rooms and rude staff

Posted 19-May-2017
Pros: The hotel's location is ideal for those looking to stay near Times Square. The bar downstairs and food options next door are great as well.
Cons: Cleanliness, and customer service.
Location: The hotel is right next to Times Square, and close to many great eating and drinking options.
The room was not clean, and was not nearly as nice as the pictures online. I was traveling for business, and only stayed one night in a standard room. When I arrived, the hand towels and tissue box in the bathroom were used and dirty, and the bathroom mirror was streaked and smudged. The walls, drawers, shower, and doorways all had chipping pain. Worst of all -- there were bed bugs!!!! After my stay, I had multiple bites. When I called to complain about these issues, the staff person I spoke to said she would transfer me to her manager, but then hung up on me! When I emailed a complaint, I received no response. Terrible experience!
Comment from Hotel Management
23-May-2017 by Maurizio, Hotel Management
Dear Guest, We appreciate the feedback. We take issues and concerns very seriously. Please reach out to our team and let us know the room number you stayed in. We'd like to look into this right away.
1 out of 5
by A verified traveller from Brazil

Horrible

Posted 17-May-2017
Pros: Nothing, really.
Cons: Cleanliness, air quality, staff, everything.
Location: It's in a very un-interesting part of Midtown, close to Times Square. Hoards of tourists everywhere, all the restaurants around are chains.
The hotel lobby is over-crowded, even when I checked in very late at night. So if you need to go to the bathroom there will be a cue and a dirty bathroom. Reception staff was grumpy and unfriendly. The room smelled horribly, as if the carpet hadn't been cleaned in 10 years. You can't open the window, of course, and the air conditioner makes a LOT of noise. The bed was OK, but a bit smelly too. The towels smelled a bit like the carpet.
Comment from Hotel Management
19-May-2017 by Maurizio, Hotel Management
We appreciate the feedback, Raf. We're disappointed your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to sharing with our guests. We hold ourselves to a higher standard so we'll address your concerns with the appropriate members of our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from Trinidad /NYC

Overall experience

Posted 17-May-2017
Hoyel location, facilities, ambiance, room, bathroom, view... ALL EXCELLENT... VERY SEXY & NYC.... But the frontdesk is a NIGHTMARE!! There is never enough staff at the desk... no one to even ask a question, so you habe to get in the line to address any issue. Room keys are ridiculously sensitive, so dont get them close to any credit card OR phone. Shout out to Patrick from the front desk staff.... the ONLY really helpful staff member i encountered... but i LOVE this hotel
3 out of 5
by A verified traveller

Posted 11-May-2017
Location was good, but hotel room was poorly laid out. Three department's phone lines went to voicemail, and the bathroom had 1/4th of a toilet paper roll.
4 out of 5
Recommended
for Everyone
by A verified traveller from San Diego

Convenient location

Posted 10-May-2017
Reasonable room for Times Square location. Excellent restaurants. Close to theaters.