Ratings based on 7,828 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
77% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Within walking distance

Posted 29-Sep-2016
Bryant Park, Times Square, The Highline--close to everything, clean and easy to find. One unexpected charge at check-in.
4out of 5
by A verified traveller from Venice, Ca.

Very convenient location

Posted 28-Sep-2016
Location was great. Lovely view from room. Paint on shower ceiling was flaking off and was very small.
5out of 5
by A verified traveller from Manchester, UK

Excellent location

Posted 28-Sep-2016
Amazing location for tourists like us - round the corner from Times Square, in the theatre district, the open top tour bus stop us outside the hotel, subway outside the door. Junior on reception can't help you enough. Pleasant coffee shop in the foyer. Rooms good value, shower was good. Pillows too big for me but personal preference.
3out of 5
by A verified traveller from Reggio Emilia

Buona posizione, check-in da incubo!!!!!

Posted 28-Sep-2016
Pros: Posizione
Cons: Check-in
Location: Buona posizione a due passi da TS e vicino a Central Park
Buona posizione, check-in da incubo (+ di 1 ora per registrarsi). Camera normale abbastanza pulita.
3out of 5
by A verified traveller

Posted 28-Sep-2016
Not a value for money. The windowa are old and the doors as well. The cost is based on the fact being in Times square
4out of 5
by A verified traveller from Rotterdam

Top locatie!

Posted 28-Sep-2016
Pros: De ligging van het hotel. Goede douche met bad.
Het hotel ligt echt in de kern van Manhattan. De kamers zijn klein maar prima! Netjes en schoon. Metro 42nd street ligt een paar honderd meter verderop. Van daaruit kun je ook alle kanten op.
4out of 5
by A verified traveller from England

Excellent location

Posted 27-Sep-2016
Pros: Room was very clean, staff helpful and location was great.
Location: Very near Times Square, shops and restaurants. Rooftop bars nearby.
Loved the location. Was upgraded to room with 2 double beds at time of booking without asking.
3out of 5
by A verified traveller from NW NJ

Short Stay

Posted 27-Sep-2016
Location was excellent, lobby very nice, room was very uncomfortable and could have been cleaner. Overall it was satisfactory for a night, but I would not have stayed longer. Even after a recent renovation the rooms could use some help.
4out of 5
by A verified traveller

Posted 26-Sep-2016
Great location. Clean & comfortable. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx What else matters?
1out of 5
by A verified traveller from AA

Terrible, bad behavior with one of receptionist

Posted 25-Sep-2016
I waited on line till my turns came the lady wanted to assign me for a tow beds I have booked for a queen bed, however she was on the phone talking with other customers totally ignored me as if I wasn't there , her behavior and was bad , I reported to the hotel manager , I understood check out is 12pm but I had call them to extant till 1pm they have simply rejected, if want to stay first you need to send an email and pay money.. first time , bad experience, personally I don't think I will visit again, staff are not well organized zero.
Comment from Hotel Management
26-Sep-2016 by Maurizio, Hotel Management
Dear Guest, thank you for sharing your feedback. We're very disappointed to hear the service you received during your stay wasn't up to par, as providing our guests with exceptional service is something we take seriously. Please know this will be addressed with the appropriate members of our team so we may improve for the future. We hope you'll give us another chance to provide you with the quality experience we're truly capable of. Thank you for taking the time to share. Have a great day.