Ratings based on 8,931 Verified Reviews

3.6 out of 5
75% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from England

Great location and price

Posted 25-Feb-2017
Hotel was in a great location for most sights of the city! Plenty shops & bars near by. City kitchen inside the hotel is a must, as is Sugar Factory for Waffles. Great welcome and lovely room! Def stay here again.
3out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Feb-2017
It was great! Room could've looked a bit nicer, lots of cracks in the furniture
4out of 5
Recommended
for Everyone
by A verified traveller from Brewster, New York

Posted 24-Feb-2017
Pros: Walking distances to all the theaters and trains.
Cons: Need coffee and or tea in the rooms
Small room but comfortable. Great for short term stay. Plenty of Elevators to come and go quickly.
2out of 5
by A verified traveller from New York

Réputation surfaite ....

Posted 23-Feb-2017
Pros: Proximité Times squares Choix du type de restauration
Cons: Me rembourser les 150$ de connexion wifi que l'on m'a facturé. Changer les draps par des draps neufs.
Location: Times square est le cœur de Manhattan, cela ne s'arrête jamais. Un feu d'artificie de couleurs et d'énergie..... et cela 24/24 7j/7j
1er surprise lors de notre arrivée ou le réceptionniste nous impose une facturation de 30$ par jour pour l'utilisation du wifi et une salle de sport .... même en insistant impossible d'éviter cette facturation alors qu'en voyage familiale je n'avais nullement besoin de ses prestations et n'apprécie de as qu'on me les impose. Deux jours de suite nous nous sommes retrouvés avec des draps déchirés : indigne d'un 4 étoiles... Hôtel utilisé par des étudiants en visites à New York durant deux nuits La.chambre voisine a été occupée par de jeunes qui n'ont jamais arrêté de faire la fête toute la nuit durant impossible dormir ... j'attendais d'autres prestations de cet hôtel. Ayant déjà séjourné dans cet hôtel il y a 5 ans je suis vraiment descus et le déconseillerais même si sa proximité de Times squares est idéal .
4out of 5
Recommended
for Everyone
by A verified traveller from new york 8th Ave

Basic hotel in excellent location

Posted 22-Feb-2017
Had know problems at all . Check in and check out one . Hotel needs updating but as only using it to sleep in it wasn't a problem
4out of 5
Recommended
for Everyone
by A verified traveller from Paris

Un emplacement formidable en plein Time square.

Posted 22-Feb-2017
Pros: L ambiance, le coté international, la situation centrale a Time Square. L'ambiance le soir....
Cons: Faire des travaux de rénovation dans les chambres. Sanitaires, carrelages, plomberie...
Location: Time square-Broadway, hotel au pied de tout. Très très bon emplacement.
Hotel moderne et fonctionnel. Demandez toujours une chambre en hauteur pour la vue....Bonne ambiance, très jeune, des bar man très sympathiques, le soir un DJ avec des animations....Je le recommande.
4out of 5
Recommended
for Everyone
by A verified traveller from San Juan, PR

Great location in NYC

Posted 21-Feb-2017
Pros: Location
Cons: Elevators
Location: Close to everything, right in the spot of midtown and times square
Awesome location right next to Times Square , just great!
4out of 5
Recommended
for Everyone
by A verified traveller

Hôtel très bien situé et près d'un métro

Posted 20-Feb-2017
Pros: Situation géographique.
Cons: Propreté
Location: Très près de Times Square, génial.
Le personnel est aimable, poli et serviable. Beaucoup d'attente par contre pour la réception à l'arrivée.L'hôtel était parfait et bien situé.La chambre aurait pu être plus propre. Taches sur les tapis et salle de bain aurait pu être plus propre.
3out of 5
by A verified traveller from Harlow

Posted 20-Feb-2017
Pros: Loaction
Location: Central to most things
Told the hotel that the room was not hoovered properly and that dust had accumulated around all the edges because the are using an upright hoover. Was assured on day 1 this would be sorted but never was. Sink plug did not work so had to have this reapired. Heater at low level in bathroom made the floor so how by the sink you could not stand there with bare feet.
1out of 5
by A verified traveller

Posted 19-Feb-2017
I have used a hair dryer in my room. Guess what? It almost flamed and I had to smell a lot of smoke. It was too old to use. That night was 1:30am, I called to the front desk and the staff didn't say even any single word 'sorry'. He called to an electronic maneger and then I have waited almost 20min with my wet hair. She came in to my room and she just gave me a new dryer and turn back to the hall way. I was so embarrassed so I said "Excuse me, Can you smell it?". She answered "yeah I can smell in the hall way." She also didn't say sorry. I had to sleep with the smoke without any service and an apologize. If I wasn't tired I would complain about that night. Also I saw a cockroach at the lobby bathroom. That was horrible. Only lobby looks like good hotel.
Comment from Hotel Management
21-Feb-2017 by Maurizio, Hotel Management
Dear Guest, We appreciate the feedback. We're disappointed you had such a challenge during your time with us. We deeply regret that your hair dryer didn't work properly and caused such an inconvenience for you. Your experience is not on par with the level of service we're accustomed to sharing with our guests. It's unfortunate our team didn't go above and beyond to accommodate you or make you feel valued. We hold ourselves to a higher standard. Your satisfaction is very important to us so we'll be sure to address your concerns with the appropriate members of our team moving forward. We do hope you give us another opportunity to share a more positive experience with you and demonstrate the high-caliber service we're capable of providing.