Ratings based on 8,918 Verified Reviews

3.6 out of 5
75% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from new york 8th Ave

Basic hotel in excellent location

Posted 22-Feb-2017
Had know problems at all . Check in and check out one . Hotel needs updating but as only using it to sleep in it wasn't a problem
4out of 5
Recommended
for Everyone
by A verified traveller from Paris

Un emplacement formidable en plein Time square.

Posted 22-Feb-2017
Pros: L ambiance, le coté international, la situation centrale a Time Square. L'ambiance le soir....
Cons: Faire des travaux de rénovation dans les chambres. Sanitaires, carrelages, plomberie...
Location: Time square-Broadway, hotel au pied de tout. Très très bon emplacement.
Hotel moderne et fonctionnel. Demandez toujours une chambre en hauteur pour la vue....Bonne ambiance, très jeune, des bar man très sympathiques, le soir un DJ avec des animations....Je le recommande.
4out of 5
Recommended
for Everyone
by A verified traveller from San Juan, PR

Great location in NYC

Posted 21-Feb-2017
Pros: Location
Cons: Elevators
Location: Close to everything, right in the spot of midtown and times square
Awesome location right next to Times Square , just great!
4out of 5
Recommended
for Everyone
by A verified traveller

Hôtel très bien situé et près d'un métro

Posted 20-Feb-2017
Pros: Situation géographique.
Cons: Propreté
Location: Très près de Times Square, génial.
Le personnel est aimable, poli et serviable. Beaucoup d'attente par contre pour la réception à l'arrivée.L'hôtel était parfait et bien situé.La chambre aurait pu être plus propre. Taches sur les tapis et salle de bain aurait pu être plus propre.
3out of 5
by A verified traveller from Harlow

Posted 20-Feb-2017
Pros: Loaction
Location: Central to most things
Told the hotel that the room was not hoovered properly and that dust had accumulated around all the edges because the are using an upright hoover. Was assured on day 1 this would be sorted but never was. Sink plug did not work so had to have this reapired. Heater at low level in bathroom made the floor so how by the sink you could not stand there with bare feet.
1out of 5
by A verified traveller

Posted 19-Feb-2017
I have used a hair dryer in my room. Guess what? It almost flamed and I had to smell a lot of smoke. It was too old to use. That night was 1:30am, I called to the front desk and the staff didn't say even any single word 'sorry'. He called to an electronic maneger and then I have waited almost 20min with my wet hair. She came in to my room and she just gave me a new dryer and turn back to the hall way. I was so embarrassed so I said "Excuse me, Can you smell it?". She answered "yeah I can smell in the hall way." She also didn't say sorry. I had to sleep with the smoke without any service and an apologize. If I wasn't tired I would complain about that night. Also I saw a cockroach at the lobby bathroom. That was horrible. Only lobby looks like good hotel.
Comment from Hotel Management
21-Feb-2017 by Maurizio, Hotel Management
Dear Guest, We appreciate the feedback. We're disappointed you had such a challenge during your time with us. We deeply regret that your hair dryer didn't work properly and caused such an inconvenience for you. Your experience is not on par with the level of service we're accustomed to sharing with our guests. It's unfortunate our team didn't go above and beyond to accommodate you or make you feel valued. We hold ourselves to a higher standard. Your satisfaction is very important to us so we'll be sure to address your concerns with the appropriate members of our team moving forward. We do hope you give us another opportunity to share a more positive experience with you and demonstrate the high-caliber service we're capable of providing.
5out of 5
Recommended
for Everyone
by A verified traveller

Tolle Lage

Posted 19-Feb-2017
Hotel liegt sehr zentral, sauber, alle Sehenswürdigkeiten in direkter Nähe (Rockefeller Center, MSG, Central Park, ...), zu Fuß erreichbar
4out of 5
Recommended
for Couples
by A verified traveller

Gut gelegenes City Hotel für einen Städtetrip

Posted 19-Feb-2017
Pros: Super Lage
Location: Zentral gelegen, 5 min zum Times Square, ca. 10-15 min. zum Empire State Buildung, Central Park, Rockefeller Center, Madison Square Garden etc. zu Fuß
Gut gelegenes City Hotel für einen Städtetrip. Zimmer war in Ordnung und sauber, direkt mit Blick auf 8th Ave, daher teilweise mit Verkehrslärm wie Sirenen etc., was uns jedoch nicht groß gestört hat, schlafen war dennoch möglich.
1out of 5
by A verified traveller from St Paul, MN

Dumpy McDump Dump

Posted 18-Feb-2017
Line for checking in was 45 mins long & when I finally got to reception the person was rude & offered no apologies. Beds are actually not the size you think you're getting bc a "queen room" refers to the type of room, not bed size, which is actually full. Furniture was chipped & cracked.
Comment from Hotel Management
20-Feb-2017 by Maurizio, Hotel Management
Dear Guest, We appreciate the feedback. We're disappointed that your time with us was less than ideal. We do provide the Stay n Touch check-in system which allows guests who book through the hotel to check-in via email thus bypassing the lines. We also offer a variety of room sizes and would be happy to help you choose one which better suits your needs next time. Your experience is not on par with the level of service we're accustomed to providing. We hope you give us another opportunity to share a more positive experience with you soon.
4out of 5
Recommended
for Everyone
by A verified traveller from D

Good for sight seeing

Posted 18-Feb-2017
Hotel situated just off time square and pretty central to other attractions. Good size room but very noisy at night with traffic noise, sirens etc. Staff were friendly. Be aware on check out to check the bill as telephone Calls included with fees but tried to charge them to my bill. Overall nice hotel.