"Pay attention to what you’re charged!
I loved the hotel experience itself. The facilities were beautiful, the room was comfortable and extremely clean, and the staff were wonderful.
I can't give a full 5-star review because I was charged for a bottle of wine that I neither asked for, received, nor charged to the room. I discovered this after leaving - we were late for our flight and had to rush - and I called within a few hours to dispute the charge, leaving a message. I subsequently called again and sent two email messages to accounts receivable - and as of today, six weeks later, I have not received a single response. I'm quite disappointed, as every other part of the experience was wonderful. But I do think the property owes their guests the decency of a response to billing inquiries. "