Interior

Reviews of Holiday Inn Express New York - Manhattan West Side, an IHG Hotel

3 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 405 out of 1004 reviews" "
Rating 8 - Good. 275 out of 1004 reviews" "
Rating 6 - Okay. 149 out of 1004 reviews" "
Rating 4 - Poor. 86 out of 1004 reviews" "
Rating 2 - Terrible. 89 out of 1004 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities
I wish I knew ahead of time that there was construction outside and the outside dinning area was not in use.
Stayed 2 nights in Apr 2024

10/10 Excellent

Omayra

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio, los empleados muy amables especialmente Sonia y Freddy. Hotel cerca del tren y de lugares turísticos para visitar. Incluye desayuno y súper rico. Definitivamente vuelvo a hospedarme.
Stayed 3 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Omayra, es maravilloso saber que disfrutó de su estadía en el Holiday Inn Express Manhattan Midtown West. Los miembros de nuestro equipo, especialmente Sonia y Freddy, agradecen sus amables comentarios. Nos complace que nuestra conveniente ubicación haya sido ventajosa para usted y que haya disfrutado del desayuno. Esperamos ansiosamente recibirlo nuevamente en su próxima visita.

8/10 Good

Julie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Our air conditioner made LOUD clunking noises and kept us up all night. However the staff was accommodating and gave us a discount
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Julie, thank you for taking the time to share your experience. It's regrettable to hear that your stay was slightly disturbed due to an issue with the air conditioning system. Rest assured, we're committed to making ongoing improvements for our guests. We're glad that you found our team members to be supportive. At the Holiday Inn Express Manhattan Midtown West, our guests' satisfaction is our top priority. We hope you'll return and allow us to provide an even more enjoyable stay in the future.

8/10 Good

Wes

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Wes, thank you for choosing the Holiday Inn Express Manhattan Midtown West. We appreciate your positive rating and are delighted you enjoyed your stay. We hope to welcome you back in the near future for an even better experience.

10/10 Excellent

Bridget

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It needs to be clear that the best/closest parking & the most reasonable is $50, but 2 blocks away. The exterior of the window is pretty nasty, but the interior is clean and welcoming
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Bridget, thank you for choosing to stay at the Holiday Inn Express Manhattan Midtown West and for offering your insights. We appreciate your commendations about our hotel's inviting interior. We also take your feedback regarding the parking and window conditions seriously. Rest assured, our team members are continually striving for improvements in all areas. Looking forward to welcoming you again.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wonderful staff and Manager Benjamin got me checked in 2 hours early after my very long 15 hours of overnight traveling. Rooms are clean and have all the necessities. Exactly what you would expect from a Holiday Inn:) Breakfast was great in the morning as well. Check out was quick and efficient and I received my deposit back almost immediately. All around a great experience from check in to check out.
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr 2024
Ashley, it brings us joy to hear that your experience at the Holiday Inn Express Manhattan Midtown West lived up to your expectations. We're especially pleased that you found our rooms spotless with just the right amenities. Knowing you appreciated our smooth check-in/out process, expedited by Benjamin and the rest of our team, brightens our day. We're thrilled you showcased our breakfast as an additional highlight as well. Your feedback is valued and appreciated and we look forward to welcoming you back on your future travels!

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Anna, thank you for rating your stay at the Holiday Inn Express Manhattan Midtown West. We hope you had a satisfactory visit and look forward to welcoming you back for an even more fulfilling experience.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Perfect pre-cruise hotel.
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Michael, we're thrilled to hear that the Holiday Inn Express Manhattan Midtown West was the perfect pre-cruise hotel for you. We appreciate your kind words about our dedicated team members. It's our pleasure to make your stay enjoyable. We look forward to the opportunity of serving you again in the future.

8/10 Good

Akuba

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very small with nothing to see but the street, and no room service. The towel cart was in the hallway for self-service. The bathroom was very clean. One can regulate the heat and AC. The subway was a few blocks away and there were many corner stores around.
Stayed 2 nights in Jan 2024
Response from Customer Service on 9 Apr 2024
Akuba, it's great to hear you appreciated our clean facilities and the convenience of our location. We're sorry if the room size and absence of room service wasn't as per your expectations, and thank you for your observations about the towel cart. Remember, the Holiday Inn Express Manhattan Midtown West hosts a friendly team ready to assist and enhance your stay in any way possible, so do get in touch if you need anything. We're looking forward to welcoming you back on your next visit to the area, and hopefully exceeding your expectations in all areas.

10/10 Excellent

Tara

Stayed 1 night in Mar 2024
Response from Customer Service on 9 Apr 2024
Tara, it's great to hear that you enjoyed your stay at Holiday Inn Express Manhattan Midtown West. We're glad we could meet your expectations and we look forward to welcoming you back in the future. Thank you for sharing your rating with us.

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
William, we're ecstatic that you found the team members at Holiday Inn Express Manhattan Midtown West to be commendable. Hospitality is our passion and we hope to exemplify that during each guest's stay. We look forward to welcoming you back in the future!

10/10 Excellent

Alexis, Converse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a safe and quiet place.
Stayed 3 nights in Feb 2024
Response from Customer Service on 3 Apr 2024
Alexis, it's wonderful to hear that you found the Holiday Inn Express Manhattan Midtown West to be a calm and secure setting for your stay. It was a pleasure having you and we hope to welcome you back soon!

4/10 Poor

Zachary

Travelled with family
Disliked: Cleanliness, property conditions & facilities
No parking, trash everywhere and construction.
Stayed 1 night in Apr 2024
Response from Customer Service on 3 Apr 2024
Zachary, it's regrettable to learn that your experience didn't match your expectations, especially related to the surroundings. While we don't have direct control over external issues like parking and construction, we remain dedicated to providing a memorable stay despite those challenges. We hope you'll consider giving us another chance in the future to show you the experience we strive to offer.

8/10 Good

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean facility. There is not enough room during breakfast. I felt unsafe in the environment in the aftermath of COVID. It was so crowded that my family and I could not get up from the table we were at because there were lines to get to the breakfast on all sides. You need more space for the amount of guests you have. Also, the room was extremely cramped, but I doubt there's much you can do about that at this point. The elevators are also unbearably slow or broken down completely and need to be serviced. Overall, very friendly staff and I appreciate the cleanliness of the place. Thank you for holding our bags after check out! We really appreciate it.
Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Dorothy, the team at Holiday Inn Express Manhattan Midtown West is delighted to know you found our hotel immaculate and enjoyed our services. We appreciate you highlighting the concern about breakfast scheduling and space management. Note that your comfort and safety are paramount to us, so we'll definitely consider this feedback for future improvements.Regarding your comments about room and elevator efficiency, we understand how important these aspects are to enhance our guests' experience. We'll ensure to communicate your points with the appropriate departments.We're looking forward to welcoming you back, and it'll be our pleasure to assist with baggage storage or any other needs in the future. Thank you for choosing to stay with us.

10/10 Excellent

Kara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tulia helped us store baggage and made out check in seamless, she went out of her way to help us out and it made our stay so much easier and stress free!
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Kara, thank you for recognizing Tulia's efforts to make your stay at Holiday Inn Express Manhattan Midtown West easier and stress-free. We're delighted that our team member's dedication to service played a significant part in your experience. We're hopeful to have the chance to welcome you back in the future.

10/10 Excellent

Stefany

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Customer Service on 27 Mar 2024
Stefany, it's pleasing to know you had a top-rated experience at the Holiday Inn Express Manhattan Midtown West. We look forward to hosting you again on your next visit. Safe travels!

10/10 Excellent

Seyedeh Maryam

Stayed 3 nights in Mar 2024
Response from Customer Service on 15 Apr 2024
Thank you for the excellent rating, Seyedeh!Our goal is to go above and beyond to ensure our guests have a memorable experience at Holiday Inn Express Manhattan Midtown West! We look forward to hosting you again soon.

2/10 Terrible

Tyler

Business traveller, Travelled with partner
The sound quality of the room was terrible. All the sounds coming from the lobby made it impossible to sleep in the room. Tried to change rooms but non available.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Tyler, we regret to hear about the sound disturbances you experienced during your stay. Our intent is to ensure all our guests have a peaceful experience. We apologize that you weren't able to switch rooms due to availability. We have noted your feedback and will make sure our team members prioritize improving our room soundproofing. Thank you for taking the time to help us improve our services.

8/10 Good

Kathy, chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to walk to Time Square, shopping, Columbus Circle. Hotel was comfortable for short stay.
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Kathy, we're thrilled to learn you found The Holiday Inn Express Manhattan Midtown West's location advantageous. We strive to offer convenience as you explore the city and are pleased that our accommodations met your needs during your short visit. We hope to serve you again the next time your travels bring you to New York.

10/10 Excellent

Joan

Stayed 3 nights in Mar 2024
Response from Customer Service on 13 Apr 2024
Thank you for the fantastic rating, Joan!We strive to make all of our guests feel welcome and relaxed during their time at Holiday Inn Express Manhattan Midtown West! We can't wait to see you again soon.

10/10 Excellent

Rakesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Rakesh, thank you! We're thrilled to see your top score for the Holiday Inn Express Manhattan Midtown West. Your positive rating speaks volumes, and we're glad we could provide an exceptional stay. We're eagerly anticipating your next visit!

10/10 Excellent

Devraj

Stayed 3 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Devraj, thank you for choosing Holiday Inn Express Manhattan Midtown West. We are delighted to know that your experience was praiseworthy. Your high rating is a meaningful affirmation of our efforts to offer the best in hospitality. We hope to welcome you back soon and remain at your service for any future requirements.

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pros: Very clean throughout, with extremely comfortable beds, pillows and bedding. A very nice breakfast in the morning with lots of options, can easily walk to many attractions and restaurants, staff very friendly and helpful, and area seemed very safe. The cons: dining area is small (though there is a nice area with tables/ chairs outside that would add a lot of seating in warmer weather), elevators are slow, rooms are small, plumbing seemed a little wonky (randomly running toilet and sink tap that was tricky to turn off in both rooms my travelling group was using). Ultimately we’d definitely stay here again. We had no complaints and the fact that breakfast is included is a huge perk.
Stayed 4 nights in Mar 2024
Response from Customer Service on 15 Mar 2024
Vanessa, it's wonderful to see you enjoyed your stay at Holiday Inn Express Manhattan Midtown West. We're glad you found our beds and pillows to be exceptionally pleasurable and appreciated the wide array of options at our morning breakfast.Your feedback about certain aspects of your experience, including the dining area size and the speed of our elevators, is highly appreciated. Also, we're sorry to hear about the minor issue you had with the bathroom fixtures. Rest assured our team is continuously working towards enhancing our guests' experience.We're looking forward to welcoming you back and providing an even better experience on your next visit.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Kevin, it's wonderful to see that your experience at Holiday Inn Express Manhattan Midtown West was worth a great rating! We hope your travels bring you back to us in the future.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr 2024
David, it's a pleasure to know that you had a 5-star experience at Holiday Inn Express Manhattan Midtown West. Your high rating certainly boosts the spirit of our team members and reaffirms the dedication in providing quality service. We appreciate your feedback and are thrilled to welcome you back in future. Safe travels until then!

6/10 Okay

Sarah van

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I have a mobility issue. Thought I reserved an accessible room. I was unable to access parts of the room, and the bathroom was too small. I could not even get into the shower stall. There was nothing good about this room, except the bed, the lighting and the trash bins. (There was also a screaming child in the next room, but the facility could not have helped with that.) I've stayed here before, and I'll stay here again, but I'll make sure the room is accessible and will ask for a change in room if it's not.
Stayed 2 nights in Mar 2024
Response from Customer Service on 14 Mar 2024
Sarah van, thank you for sharing your experience. It's regrettable to learn about the trouble you had with your room's accessibility. Rest assured, we are committed to ensuring that every guest's needs are met to the best of our ability, and we truly regret any inconvenience this caused you during your stay. Also, we're pleased to hear that you appreciated the bed, lighting, and trash bins in your room. We anticipate your next visit and assure you we will do our utmost to ensure a suitable room is available for you.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
I could not have been more surprised, and equally delighted. My first time using Expedia proved to have a surprise ending. My dates changed, my train changed…everything had to be modified at the last minute. My Hilton’s Honor program was a mess. I needed overnight accommodations ASAP THE RAMP TO THE DOOR ENABLED ME TO WHEEL MY LUGGAGE DIRECTLY TO THE COUNTER. THE CHECK-IN WAS SEAMLESS. A SOFA BENEATH THE WINDOW; A PERFECT KING BED and every amenity imaginable. I’m only stopping because I don’t know why this iPhone switched to capital letters. You won’t see me reviewing this iOS system. Know that for the money these accommodations are exemplary! Though I did not partake, a full breakfast is provided. I should note 46th between 9 and 10 Ave was my old neighborhood; so I felt very at home. Feel comfortable walking, too.
Stayed 1 night in Mar 2024
Response from Customer Service on 14 Mar 2024
Barbara, we're thrilled to hear about your positive experience at the Holiday Inn Express Manhattan Midtown West. It's gratifying to know our amenities, easy check-in process, and comfortable accommodations were up to your liking. We're sure your familiarity with the neighborhood added to the homely feeling. We appreciate you choosing us for your overnight stay and we're here to assist you anytime you need a home away from home. Thank you for your valued feedback!

6/10 Okay

Sylvia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed during March 7-12. It was a very convenient location with a ten min walk to Times Square, 15 min to Central Park. Hotel room was teeny tiny and had a smell of musty air. Breakfast was nice and warm and staff friendly. Gym has only one working treadmill and 5 others that were broken. No space for lifting weights at all and highest amount is 15lbs. Rooms are paper thin. You can hear voices and doors very clearly. Beds were very cosy.
Stayed 5 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Sylvia, thank you for taking the time to relay your visit to us. We're pleased to find out about the benefits of our convenient location and the warm hospitality of our team.We regret that some other aspects of your stay didn't meet your expectations. Apologies for your room's less-than-fresh air and lack of spaciousness. Indeed, the compact nature of our rooms is typical in a city like New York.Concerning your gym experience, we acknowledge that there were some limitations in our fitness equipment. We are always striving to improve and appreciate your input.We're glad to learn you enjoyed the comfort of our cozy beds, and we trust the positives of your stay outweighed the negatives. We hope to welcome you back for an improved experience in the near future.

10/10 Excellent

Chonnikan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fast check in and great service nice place to stay
Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Chonnikan, we're thrilled to hear about your positive experience at Holiday Inn Express Manhattan Midtown West. It's always a pleasure to ensure a swift check-in and high-quality service for our valued guests. We look forward to welcoming you back for another wonderful stay with us.

8/10 Good

Makenzi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was pretty good!
Stayed 4 nights in Mar 2024
Response from Customer Service on 10 Mar 2024
Makenzi, it's great to hear you had a good experience at the Holiday Inn Express Manhattan Midtown West! We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Dylan

Stayed 4 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Dylan, we're thrilled to know that you had a great experience at the Holiday Inn Express Manhattan Midtown West. It's heartening to know we lived up to your expectations. We can't wait to have you back with us again in the future.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, walking distance to port
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Mar 2024
James, it's wonderful to hear you found Holiday Inn Express Manhattan Midtown West's location convenient, especially because of its close proximity to the port. We truly appreciate your high praise and are eager to welcome you back in the near future. Safe travels until then!

10/10 Excellent

Charita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice & decent hotel
Stayed 2 nights in Feb 2024
Response from Customer Service on 6 Mar 2024
Charita, it's wonderful to hear you enjoyed your time at the Holiday Inn Express Manhattan Midtown West. Thank you for your kind words about our establishment. We're looking forward to welcoming you back in the future.

10/10 Excellent

Neeraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel near to union square and walkable from very good restaurants and shopping..
Stayed 3 nights in Feb 2024
Response from Customer Service on 5 Mar 2024
Neeraj, it's wonderful to hear you enjoyed your stay at the Holiday Inn Express Manhattan Midtown West, particularly our convenient location near Union Square and a variety of fantastic dining and shopping options. We hope to welcome you back soon for another exceptional experience.

8/10 Good

Harriet

Travelled with group
Disliked: Property conditions & facilities
I liked the location.
Stayed 5 nights in Feb 2024
Response from Customer Service on 4 Mar 2024
Harriet, thank you for taking the time to leave a review. We're delighted to hear that the location of Holiday Inn Express Manhattan Midtown West enhanced your stay. We believe a great location can significantly contribute to a pleasant stay and we hope to welcome you back in the near future.

8/10 Good

Kim

Travelled with group
It was a good area and awesome that it was within walking distance to the port for our cruise.
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Kim, thank you for your positive feedback about your recent stay at Holiday Inn Express Manhattan Midtown West. We're delighted to hear you appreciated our convenient location, close to the port for your cruise. We truly hope you had an enjoyable journey and look forward to welcoming you back in the future.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent stay. The hotel itself felt safe. The neighborhood was okay. Bit of a walk to Times Square but it was reasonable enough. The rooms have big bottles of shampoo/conditioner/body wash, so you may not need to bring yours (think they had Dove products if I remember correctly). The breakfast was great, though was pretty crowded. I was just there for a night, so wasn’t expecting a luxurious stay. My window did have a pretty good view of the city. All in all, worth the price I paid.
Stayed 1 night in Dec 2023
Response from Customer Service on 4 Mar 2024
Michele, it's wonderful to hear that your stay at the Holiday Inn Express Manhattan Midtown West was well within your expectations. We're glad you found our location to be convenient and our rooms well-equipped. Your commendations on the variety served at breakfast and the city views from your room are greatly appreciated. Thank you for acknowledging the value we strive to offer our guests. We look forward to serving you again in the future.

6/10 Okay

Endro

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 2 Mar 2024
Endro, it seems your recent stay didn't quite meet your expectations. We always aim to deliver the best possible experience for our guests. We would appreciate any additional feedback you might have to help us understand how we can improve for your future visits.

8/10 Good

Melvin

Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Melvin, it's wonderful to know you had an enjoyable stay at the Holiday Inn Express Manhattan Midtown West. We aim to provide an experience that leaves a positive lasting impression. We hope to be your top choice when you travel to Manhattan again.

10/10 Excellent

MEREHAN

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Customer Service on 29 Feb 2024
Merehan, it sounds like your stay at the Holiday Inn Express Manhattan Midtown West fulfilled expectations. We're thrilled to have provided a satisfactory experience for you. Looking forward to your return visit. Thank you for choosing us.

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property just a little longer to walk to where we wanted to go.
Stayed 3 nights in Dec 2023
Response from Customer Service on 28 Feb 2024
Jennifer, thank you for your stellar review of Holiday Inn Express Manhattan Midtown West. We value your feedback about the location and we're pleased to hear that you found our hotel to be great. Come back and visit us soon, we look forward to welcoming you again!

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient and the customer service was close by to a lot of places,
Stayed 3 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Maria, thank you for sharing your positive feedback about Holiday Inn Express Manhattan Midtown West. It's greatly appreciated to hear that our hotel's location made it convenient for you. Likewise, our team members are always eager to provide top-notch customer service. We look forward to welcoming you back on your next visit to Manhattan.

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Staff was great and super helpful. Every interaction with staff was great! We will definitely stay here again if we return.
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Molly, thank you for sharing your wonderful experience at Holiday Inn Express Manhattan Midtown West. We are delighted to hear that our team members provided outstanding service throughout your stay. It's fantastic to know you would choose our hotel again should you return. We can't wait to welcome you back in the future!

6/10 Okay

Angela

Travelled with family and small children
The property itself was fine. Good wifi. Perfect location walking distance to the cruise terminal. But we booked a king with pullout couch and also asked if a crib could be added. We got there, no crib, and no room for a crib and the staff had to move every piece of furniture around to even get the pullout couch open. We had to jump across beds to get to the bathroom 😄. The room itself was fine, but if you're offering a pullout couch, you should have a big enough room to open said couch without having to stack every piece of furniture and make the room unwalkable. Otherwise, beds were comfy and it served our purpose.
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Angela, thank you for sharing your recent experience at our hotel. It's great to hear you appreciated the quality of Wi-Fi and our prime proximity to the cruise terminal. We apologize for any inconvenience due to the room setup. Our team is continuously working to enhance our guests' experience and your feedback is instrumental in that process. In future visits, don't hesitate to contact us directly so we can ensure your room meets all your accommodation needs. We're glad to know that our comfortable beds and overall facilities served their purpose for your stay at Holiday Inn Express Manhattan Midtown West.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was perfect. Benjamin and Nadine were wonderful. Very cordial and welcoming. Our room was a bit tight but for the 2 of us it was fine and also very clean, Breakfast was very good.
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Donald, we're delighted to learn that you found the location of Holiday Inn Express Manhattan Midtown West ideal for your vacation. It's wonderful to hear that our team members, Benjamin and Nadine, provided excellent service, extending a warm welcome to you. We're also elated that you appreciated the cleanliness of your room and had a delightful breakfast experience. We look forward to serving you again on your future visit to Manhattan.

10/10 Excellent

JUDY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good enough for overnght before cruise
Stayed 1 night in Feb 2024
Response from Customer Service on 7 Mar 2024
Judy, it's fantastic to hear that your stay at Holiday Inn Express Manhattan Midtown West suited your pre-cruise accommodation needs. We trust that our prime location and quality facilities helped to kickstart your adventure in a positive way. We're looking forward to welcoming you back the next time your travels bring you to Manhattan. Safe travels on your cruise!

8/10 Good

Kathleen

Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Kathleen, thank you for your rating of Holiday Inn Express Manhattan Midtown West. We're glad to know that you had an enjoyable experience with us. We'd also appreciate any additional feedback you may have to enhance our future guests' experiences. We hope to see you again soon!

10/10 Excellent

Yudy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the breakfast and all day coffe we had a great experience!
Stayed 4 nights in Feb 2024
Response from Customer Service on 23 Feb 2024
Yudy, thank you for sharing your delightful experience at the Holiday Inn Express Manhattan Midtown West. We're thrilled to hear how much you enjoyed our breakfast offerings and the available all-day coffee. Your positive feedback is greatly appreciated and we look forward to welcoming you back again for another great stay.

2/10 Terrible

Angelo Laro

Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Angelo, we're disheartened to learn that your experience didn't meet the exceptional standards we aim for. We appreciate your feedback, as it will guide us in making necessary improvements. We hope to have an opportunity to better serve you in the future.

10/10 Excellent

Noelia, Bronx

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Feb 2024
Noelia, thank you for choosing to stay at Holiday Inn Express Manhattan Midtown West. It's wonderful to hear that you appreciated the congeniality of our team members. We're looking forward to welcoming you back on your next visit to the city.