Ratings based on 5,788 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from England

excellant hotel for New York, large rooms

Posted 07-Dec-2016
Pros: location and room size
Cons: the lifts
Location: Times Sq. Empire State Building, Macys
perfect location, large room, breakfast, comfortable bed and not to noisy
4out of 5
by A verified traveller from K

Great Staff and Location. Good Value

Posted 05-Dec-2016
ELEVATORS CAN BE A REAL CHALLENGE But not unusual for NYC
4out of 5
by A verified traveller from Brandenburg

Super zentrales Hotel

Posted 03-Dec-2016
Pros: Man kann den Tag mit einem Frühstück im Hotel starten. Es stehen immer Kaffee und Tee bereit. Würde ich wieder buchen.
Cons: Die Fenster in den Zimmern sind nicht dicht, daher immer Zugluft.
Location: Zentrale Lage und super Ausgangspunkt für alle Aktivitäten.
Schönes Hotel für Städtetour. NYC ist ein tolle und schrille Stadt. Ein Aufenthalt lohnt sich immer.
5out of 5
by A verified traveller from d

Very central

Posted 03-Dec-2016
Really enjoyed our stay at this hotel. The complimentary breakfast was always good to wake up to. The location of this hotel is perfect as it's close to Times Square, Madison square garden, Macy's and of course the bus stop and train station. Will definitely be staying here again next time we go to New York, however the only downfall we experienced here was the slow elevators. We were on level 9 and most mornings had to use the stairs to get down as the elevators would take forever. But other than that amazing staff, comfortable room and perfect location! Thumbs up all the way from Australia :-)
4out of 5
by A verified traveller from Hamburg

Zentrales Hotel unweit vom Time Square

Posted 02-Dec-2016
wir sind vom Flughafen aus mit dem Newark Airporter angereist und direkt am Port Authority Bus Terminal ausgestiegen. Von dort aus waren es ca. 3 Minuten Fußweg 2 Parallelstraßen weiter. Die Zimmer waren für 2 Personen absolut ausreichend. Sogar eine Küche mit 2 Herdplatten, Mikrowelle und kühl- Gefrierkombi waren vorhanden. Die Dusche war schön groß und brauchte, obwohl wir im 18. Stock waren, nicht lange um heiß zu werden *g* - das habe ich auch schon anders erlebt. Das Frühstück war inklusive, aber leider nicht sehr üppig. Um den schnellen Hunger zu stillen gab es eine Sorte Bagels und als Aufstrich nur Butter, Marmelade und frischkäse. Rührei gab es auch, kann ich aber leider nicht empfehlen. Für unterwegs konnte man sich Kaffee oder Tee to go zubereiten. Leider sind die Sitzmöglichkeiten sehr beschränkt, wer sehr früh kommt, darf noch im Frühstücksbereich Platz nehmen. Wir saßen im Eingangsbereich des Hotels. Ich kann das Hotel trotzdem weiter empfehlen, da das Hotel sehr zentral liegt.
5out of 5
by A verified traveller from US

Excellent accommodation

Posted 02-Dec-2016
Convenient location, exceptional service and great amenities Evening reception is a bonus
4out of 5
by A verified traveller

Good hotel

Posted 30-Nov-2016
Pros: Very friendly and helpful staff
Cons: More tables in breakfast area
Location: Very near Times Square, theatres etc
Excellent location and staff very friendly and helpful, only down side there is not enough tables for breakfast.
3out of 5
by A verified traveller

Posted 30-Nov-2016
Good hotel, close to transports and some of the major attractions. However it is expensive for the quality of the hotel.
1out of 5
by A verified traveller

Hotel was uncooperative

Posted 29-Nov-2016
Pros: nothing
Cons: everything
Soon after I made a nun refundable reservation which was six month before my stay, I learned that I am not able to travel to New York at that time. I tried to get a refund by calling the hotel and even though it was a non refundable deal, they were not willing to work with me at all on my issue. I made many attempts to change the time, get at least a percentage back or change the name. It was more important to this organization to keep my money than care about my issue. Customer service is zero, will never stay at this hotel and advise strongly against making reservations there.
5out of 5
by A verified traveller

Great hotel

Posted 28-Nov-2016
Fantastic hotel, staff very helpful and friendly. Facilities very clean and spacious rooms. Great location to all attractions.