Ratings based on 5,843 Verified Reviews

4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from New york, NY

Really close to Times Square,

Posted 23-Jan-2017
We had a great time at this hotel, big room with kitchenette, very clean, beautiful washroom, walking distance to Times Square and other great places, I would definitely recommend this to anyone.
4out of 5
Recommended
for Everyone
by A verified traveller

Zentrale Lage

Posted 18-Jan-2017
Zimmer etwas eng, jedoch modernes Bad. Beim Frühstück sind die Sitzplätze nicht ausreichend, Frühstück selbst ist amerikanisch und dafür okay. Für einen Städtetrip in New York ist das Hotel optimal geeignet.
3out of 5
Recommended
for Everyone
by A verified traveller

bar

Posted 16-Jan-2017
Todo nos gustó pero estamos un poco desanimados pasamos muchísimo trabajo para tomar algo porque el hotel no tiene bar además en el desayuno hay demasiadas personas muy pequeña él área y poca variedad
2out of 5
by A verified traveller from Columbus, Ohio

My expectations were higher!

Posted 15-Jan-2017
Pros: Location was awesome. The bed was comfortable!
Cons: THE ELEVATORS!!!!! My room was not clean. Food crumbs all over the desk and floor!
Location: This was a great positive! It was close to everything, we could walk 5 minutes and be in anywhere!
The location is awesome, the room size was good and the front desk staff was awesome. That is where it takes a turn. Our room "with a view" was on the 25th floor. But our view was of another building under construction. Our room had crumbs of food on the desk and on the floor. The room was not clean! Cleanliness is the number 1 thing I search for in a hotel. People always write in their review, "it was clean for New York". For a hotel that was rated over 4 for cleanliness, it did not match that rating. We went to a store and purchased wipes so we could clean the room. That was very disappointing. Also, the elevators are a nuisance. It would take 30 minutes to get to the lobby. Sometimes, we just walked down 25 flights. It would not be so bad if they could program the elevators not to stop on every floor when the elevator was full. VERY ANNOYING. Finally, on our last night at 130am a fire alarm went off. This turned out to be a false alarm, but the alarm itself made me feel like it was a bombing raid. I still hear that sound and the Fire Services Director did not calm people down with his voice, he only made it worse by powering up talking to people over the loudspeaker. The bed was comfortable and was a king liked we asked. Other than location, this was a disappointing stay! I would not go back here until the elevators are fixed!
4out of 5
Recommended
for Everyone
by A verified traveller from Trinidad &tobago

Located close to all activities, shopping, attract

Posted 12-Jan-2017
Pros: Friendly and helpful staff, especially hope at the front desk.
Cons: Speed of elevators
Excellent experience from check in to departure. Staff that are welcoming , warm and approachable., Breakfast is adequate , and they even offer a snack in the evening which turned out to be a meal for many from my observation. The rooms were very clean, however because it was cold and had a wooden floor, a carpet or rug would have been nice.
5out of 5
Recommended
for Everyone
by A verified traveller

Awesome

Posted 12-Jan-2017
Pros: Everything was great!
Cons: Elevator system should be improved/updated. Other than that, it was fantastic. Great service and staff.
Fantastic hotel in every way. Staff were amazing. One critic is structural, just need better elevator system.
5out of 5
Recommended
for Everyone
by A verified traveller from la rochelle

Hôtel très bien situé

Posted 11-Jan-2017
Pros: Petit dej et happy hour mais toujours la même chose
Cons: Ménage
Location: Très bien situé Facile de rejoindre la 5eme avenue
Super voyage et hôtel très bien situé Personnel très gentil
4out of 5
Recommended
for Everyone
by A verified traveller

Great for the price!

Posted 10-Jan-2017
I had read a lot of mixed reviews before I went, but I took it with a grain of salt and I'm glad I did. Pros: Super great location, you can walk to most things, liquor stores, pharmacies and pubs on either sides of the hotel, modern and the room was very clean. I was surprised there was a kitchenette in the room and full size fridge which was cool, but we didn't really have a need for it. I'm sure if you have kids that would be a great feature. staff were helpful and pleasant. I had seen a review complaining about the location which my husband and I felt was ludicrous. We always felt safe and pleasantly surprised how close we were to taxi stands, subways and pretty much everything in general. $15 can ride to Central Park, $19 to 9/11 memorial or Statue of Liberty. Our room had a view of the Empire state Cons: Don't judge a book by its cover. When we first got there the lobby was a mad house prior to check-in time, we were hours early and dropping off our bags. The lobby was messy with trash on the floor and the lobby seat cushions were flat from obviously being really used. The elevators are an issue during rush hour time frames, we were on vacation and only ran into this a few times. For what ever reason they take forever and often only 2 out of the 3 are running. If you plan for it when you have somewhere to be at a certain time then not really that big of an issue, more annoying than anything else to watch the elevator fly past your floor multiple times and not stopping
4out of 5
Recommended
for Everyone
by A verified traveller

Ótima localização!

Posted 10-Jan-2017
O hotel tem excelente acomodação, o café da manhã é bom, a equipe de limpeza excelente. Apenas na última noite o alarme de incêndio foi acionado e foi uma correria para chegarmos a recepção. Não tinha acontecido nada. Alarme falso provocado por algum engraçadinho que acionou o mesmo. Isso aconteceu durante a madrugada e perdemos pelo menos 1 hora de sono. Mesmo assim, recomendo!!!
4out of 5
Recommended
for Everyone
by A verified traveller from New York

Très bien situé, personnel très accueillant.

Posted 10-Jan-2017
Idéalement situé pour vivre intensément au rythme de New York, l'hôtel Element Times Square est juste à côté de la station de métro Port Authority Bus Terminal qui relie la ville à l'aéroport JFK. Les chambres sont équipées d'une kitchenette avec micro-ondes, la salle de bain a une grande douche et est très propre. Le buffet du petit-déjeuner ne varie pas pendant le séjour mais permet de très bien démarrer la journée. On a apprécié "l'apéro" en fin de journée offert par l'hôtel tous les jours.