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Ace Hotel New York - New York Hotels
Rating: 4.0 Stars
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Ace Hotel New York

20 West 29th Street, New York - Map
 
 
"Industrial/Insider feel"
i love going to the Ace, even as a New Yorker, who lives here. I come here to hang out at the lobby and do work, but my friends and i booked a room for a staycation. We called the hotel and made it very clear: we wanted to know what the double room/double bed situation was like. We asked repeatedly to the point of annoyance: Was the room two separate rooms separated by a door? or was this one big room with two beds. I can't tell you how many different iterations of this questions we asked the operator at the hotel (not a blanket reservation line) because we wanted to be very, very specific. The operator kept on assuring us it was two rooms, separated by a small room and joined by two doors. My friends and I even put in on speaker, so we could all hear the operator tell us until she was blue that it was as we repeated to her. Long story short, we walked in and were immediately disappointed. It was not as discussed AND it was exactly what we didn't want. The hotel was booked that night, so we didn't bother making a stink about it because it was also late and too much trouble. I'll likely write management directly because we feel sorely duped. NOT GOOD.
Traveller from New York, New York
Located in Chelsea, this hotel is within a 10-minute walk of Macy's, Empire State Building, and Madison Square Garden. Times …More

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