Title: The Pontchartrain Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Pontchartrain Hotel Pet-friendly hotel connected to a railway/underground station in New Orleans with 3 restaurants ![3 restaurants, breakfast, lunch, dinner served; American cuisine ](https://images.trvl-media.com/lodging/7000000/6840000/6830200/6830149/30b084df.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/7000000/6840000/6830200/6830149/f0128eaf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/7000000/6840000/6830200/6830149/e42cfc0e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/7000000/6840000/6830200/6830149/fb4c84c9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance](https://images.trvl-media.com/lodging/7000000/6840000/6830200/6830149/fe13b88e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Pontchartrain Hotel sits on Magazine Street, offering a stylish retreat with multiple dining options serving American flavors. Guests connect via in-room WiFi, utilize practical laundry services, and benefit from time-saving express check-out procedures. 9.0 Wonderful ## Popular amenities - - Bar - 24/7 front desk - Parking available - Pet-friendly - Laundry £123 includes taxes & fees 18 Nov - 19 Nov ## Room options ### Check availability for these dates Tonight [Nov 1 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=6830149&PinnedHotelID=6830149&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=6830149&PinnedHotelID=6830149&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 2 - Nov 3](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=6830149&PinnedHotelID=6830149&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=6830149&PinnedHotelID=6830149&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=6830149&PinnedHotelID=6830149&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=6830149&PinnedHotelID=6830149&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=6830149&PinnedHotelID=6830149&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=6830149&PinnedHotelID=6830149&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 10 of 10 rooms ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/7000000/6840000/6830200/6830149/4d1ddbde.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room (Product API Enablement) ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds TV Premium bedding Bathrobes - Sleeps 1 - 1 King Bed ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/7000000/6840000/6830200/6830149/e392e0b8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed (Clio King) 8.4 Very good 7 reviews ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds TV Premium bedding Bathrobes - 427 sq ft - Sleeps 2 - 1 King Bed ![Superior Suite, 1 King Bed (Calliope King Suite) | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/7000000/6840000/6830200/6830149/440d2ce1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, 1 King Bed (Calliope King Suite) ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds TV Premium bedding Bathrobes - 712 sq ft - Sleeps 2 - 1 King Bed ![Standard Room, 2 Double Beds (Erato Double) | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/7000000/6840000/6830200/6830149/fc7733c1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds (Erato Double) 7.4 Good 3 reviews ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds TV Premium bedding Bathrobes - 427 sq ft - Sleeps 4 - 2 Double Beds ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/7000000/6840000/6830200/6830149/e392e0b8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, City View (Clio King City View) 8.0 Very good 5 reviews ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds TV Premium bedding Bathrobes - 427 sq ft - City view - Sleeps 2 - 1 King Bed ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/7000000/6840000/6830200/6830149/e392e0b8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed (Clio King Accessible) 10.0 Exceptional 1 review ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds TV Premium bedding Bathrobes - 427 sq ft - Sleeps 2 - 1 King Bed ![Deluxe Room, 2 Queen Beds (Euterpe Two Queen) | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/7000000/6840000/6830200/6830149/dee9f83c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Queen Beds (Euterpe Two Queen) ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds TV Premium bedding Bathrobes - 498 sq ft - Sleeps 4 - 2 Queen Beds ![Superior Suite, Multiple Beds (Thalia Family Suite) | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/7000000/6840000/6830200/6830149/e2c6cb93.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, Multiple Beds (Thalia Family Suite) ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds TV Premium bedding Bathrobes - 534 sq ft - Sleeps 4 - 1 King Bed and 2 Single Beds ![Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/7000000/6840000/6830200/6830149/3367bbf0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds TV Premium bedding Bathrobes - 996 sq ft - Sleeps 4 - 2 King Beds ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/7000000/6840000/6830200/6830149/30e66c4f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite) ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds TV Premium bedding Bathrobes - 712 sq ft - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Front of property](https://images.trvl-media.com/lodging/1000000/30000/26000/25999/e8f2bef5.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Windsor Court New Orleans Central Business District - Pool - Spa - Pet-friendly - Free WiFi 9.8 Exceptional 1,001 reviews £330 includes taxes & fees 16 Nov - 17 Nov [](https://www.expedia.co.uk/New-Orleans-Hotels-The-Windsor-Court.h25999.Hotel-Information?chkin=2025-11-16&chkout=2025-11-17&rm1=a2®ionId=178292&destination=New Orleans (and vicinity)&destType=MARKET&latLong=29.952364,-90.07007&searchId=390505d6-6ae8-422f-a441-0fa2b6bcd81c&top_cur=GBP) Ad ![Terrace/patio](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/20000/19500/19423/f0b777c7_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Omni Royal Orleans Hotel French Quarter - 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Pool - Pet-friendly - Free WiFi - Restaurant 8.8 Excellent 1,313 reviews £110 includes taxes & fees 23 Nov - 24 Nov [](https://www.expedia.co.uk/New-Orleans-Hotels-Sheraton-New-Orleans-Hotel.h6914.Hotel-Information?chkin=2025-11-23&chkout=2025-11-24&rm1=a2®ionId=178292&destination=New Orleans (and vicinity)&destType=MARKET&latLong=29.952364,-90.07007&searchId=390505d6-6ae8-422f-a441-0fa2b6bcd81c&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNew-Orleans-Hotels-The-Pontchartrain-Hotel.h6830149.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNew-Orleans-Hotels-The-Pontchartrain-Hotel.h6830149.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C29.93481%2C-90.07954&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=_pw-fW6aYk-8zrnChKm0xx0UyCI=) 2031 St. Charles Avenue, New Orleans, LA, 70130 #### What's nearby - National World War II Museum - 16 min walk - 0.9 miles - Caesars Superdome - 2 min drive - 1.4 miles - Port of New Orleans - 2 min drive - 1.4 miles - Ernest N. Morial Convention Center - 2 min drive - 1.2 miles - Caesars New Orleans Casino - 3 min drive - 1.6 miles #### Getting around - St. Charles at Josephine Stop - 1 min walk - New Orleans Union Passenger Terminal - 20 min walk - New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 20 min drive #### Restaurants - ‪Hot Tin - ‬1 min walk - ‪Burger King - ‬6 min walk - ‪Houston's Restaurant - ‬3 min walk - ‪Tacos & Beer - ‬6 min walk - ‪Avenue Cafe - ‬2 min walk ## About this property ### The Pontchartrain Hotel Upscale hotel near Magazine Street Located close to National World War II Museum and Smoothie King Center, The Pontchartrain Hotel provides a coffee shop/cafe, dry cleaning/laundry services and 2 bars. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and American cuisine. Stay connected with free in-room WiFi. You'll also find perks such as: - Valet parking (surcharge), a lift and ATM/banking services - Luggage storage, smoke-free property and a porter/bellboy - A banquet hall, laundry services and a 24-hour front desk - Guest reviews say great things the dining options, helpful staff and location Room features All 106 individually furnished rooms include comforts, such as premium bedding and laptop-friendly workspaces, in addition to perks, such as air conditioning and bathrobes. Guest reviews highly rate the overall comfort rooms at the property. More amenities include: - Bathrooms with showers and free toiletries - Free infant beds, coffee/tea makers and heating ## Similar properties ![Suite, 1 King Bed with Sofa bed, Balcony (Loft Suite King with Large Balcony) | City view](https://images.trvl-media.com/lodging/1000000/10000/3000/2969/e0d3604e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bourbon Orleans Hotel French Quarter - Pool - Pet-friendly - Free WiFi - Restaurant 9.0 Wonderful 3,995 reviews £129 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=2969&PinnedHotelID=2969&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/67000000/66160000/66150500/66150428/046ab067.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Virgin Hotels New Orleans New Orleans Central Business District - Pool - Pet-friendly - Free WiFi - Restaurant 9.4 Exceptional 1,499 reviews £173 includes taxes & fees 3 Nov - 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Pet-friendly - Free WiFi - Restaurant 9.4 Exceptional 1,540 reviews £140 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=905842&PinnedHotelID=905842&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/1000000/50000/40900/40852/bc2e31d9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Old No. 77 Hotel & Chandlery New Orleans Central Business District - Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 2,241 reviews £76 includes taxes & fees 24 Nov - 25 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=40852&PinnedHotelID=40852&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/6000000/5300000/5292800/5292750/043c6f39.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel By Marriott Central City - Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 1,008 reviews £90 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=5292750&PinnedHotelID=5292750&HadPinnedHotel=true®ionId=-1&adults=2) ![Courtyard](https://images.trvl-media.com/lodging/1000000/10000/6400/6309/1e813416.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### French Market Inn French Quarter - Pool - Free WiFi - Air conditioning - Laundry 9.6 Exceptional 2,568 reviews £95 includes taxes & fees 18 Nov - 19 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=6309&PinnedHotelID=6309&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Valet parking on site (USD 55.69 per day; includes in/out privileges) ### Food and drink - 2 bars/lounges - 3 restaurants - A coffee shop/cafe ### Restaurants on site - Bayou Bar - Hot Tin - Jack Rose - Silver Whistle Cafe ### Family friendly - In-room cot ### Conveniences - 24-hour front desk - ATM - Luggage storage ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Proposal/romance packages - Turndown service ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift (97 centimetre wide door) - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible path of travel - Wheelchair-accessible public bathroom - Wheelchair-accessible restaurant ### More - 1 building - 13 floors - Banquet hall - Built in 1927 - Smoke-free property ## Room amenities ### Bedroom - Free cot - Premium bedding ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - TV ### Food and drink - Coffee/tea maker - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Free local calls - Heating (climate-controlled) - Individual decor - Individual furnishings - Iron/ironing board - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: anytime Early check-in subject to availability Minimum check-in age - 21 ### Check-out Check-out before 11:00 AM Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of USD 75 per pet, per stay Service animals are welcome, and are exempt from fees Welcoming dogs only 2 total (up to 23 kg per pet) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 250 per accommodation, per stay - Resort fee: USD 23.35 per accommodation, per night The resort fee includes: - Additional inclusions - Fitness centre access - Health club access - In-room bottled water - In-room coffee - In-room safe - Nearby fitness centre access - Phone calls We have included all charges provided to us by the property. ### Optional extras - Valet parking fee: USD 55.69 per day (in/out privileges) - Pet fee: USD 75 per pet, per stay - Service animals are exempt from fees - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and debit cards; cash is not accepted This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless transactions are available This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Pontchartrain Hotel New Orleans Pontchartrain Hotel Pontchartrain New Orleans Pontchartrain The Pontchartrain The Pontchartrain Hotel Hotel The Pontchartrain Hotel New Orleans The Pontchartrain Hotel Hotel New Orleans ## Frequently asked questions ### Is The Pontchartrain Hotel pet-friendly? > Yes, The Pontchartrain Hotel allows dogs (limit 2 total) with a maximum weight of up to 23 kg per pet. There's a fee of USD 75 per pet, per stay. Service animals are exempt from fees. ### How much does it cost to stay at The Pontchartrain Hotel? > As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at The Pontchartrain Hotel on 18 Nov 2025 start from £123.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/New-Orleans-Hotels-The-Pontchartrain-Hotel.h6830149.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at The Pontchartrain Hotel? > Valet parking is available for USD 55.69 per day. ### What time is check-in at The Pontchartrain Hotel? > Check-in start time: 4:00 PM; check-in end time: anytime. ### What time is check-out at The Pontchartrain Hotel? > Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability). ### Where is The Pontchartrain Hotel located? > Located in Lower Garden District, this hotel is within 1 mi (2 km) of Magazine Street and National World War II Museum. Ernest N. Morial Convention Center and Port of New Orleans are also within 2 mi (3 km). St. Charles at Josephine Stop and St. Charles at St. Andrew Stop are within a 2-minute walk. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Pontchartrain Hotel Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 9.6 Location ### 9.2 Staff & service ### 8.6 Eco-friendliness ### 8.8 Property conditions & facilities 10 - Excellent 702 8 - Good 189 6 - Okay 69 4 - Poor 35 2 - Terrible 29 ### 8/10 Good #### Xiu Na 11 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staffs are very helpful and friendly at the hotel. ##### Xiu Na Stayed 3 nights in Oct 2025 ### 8/10 Good #### Jon 12 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location near Magazine St for shopping and on tram route for French Quarter. Old fashioned stylish hotel with great live jazz music in the evening. ##### Jon Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Ron 4 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Awesome old hotel. ##### Ron Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Matthew 26 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very friendly staff. Unique decor. Great options for food, drinks, and entertainment on site. Easy access to local transportation. ##### Matthew Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### Allison 22 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities Enjoyed our stay a ton!! ##### Allison Stayed 5 nights in Jul 2025 ### 6/10 Okay #### Christine 15 Oct 2025 Liked: Cleanliness, staff & service Not a lot of options near by ##### Christine Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Terri 1 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My first and not my last stay. Everyone was a joy from valet, to desk, to lounge, to cafe. Lovely location on St Charles with easy distances to the Quarter, CBD, Magazine St shops and more. Seems to be a very popular weekend night spot for locals, too! ![Comfy bed and perfect linens](https://a.travel-assets.com/ugc/hotel-reviews/72c1a5cf-7d5d-49e9-913c-ef8573f25d56-1756702451981.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Beautiful eclectic art](https://a.travel-assets.com/ugc/hotel-reviews/00175595-c5f7-4551-af22-e6c66c463e30-1756702452088.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Nice coffee bar](https://a.travel-assets.com/ugc/hotel-reviews/71fee950-6c9e-47f6-a8c1-8fe97e53a0a3-1756702451553.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Even the chandelier!](https://a.travel-assets.com/ugc/hotel-reviews/7c0500c0-36d1-4885-b2e4-60a831b14853-1756702451772.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Terri Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Ronaldo 29 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay! We've stayed at The Pontchartrain Hotel several times, and continue to come back! It's a great option if you want to be a little outside of the French Quarter and has great restaurants, bar, and central location! ##### Ronaldo Stayed 1 night in Jul 2025 ### 6/10 Okay #### Matthew 12 Sept 2025 Liked: Cleanliness, staff & service Nice but pictures make it look nice then it is ##### Matthew Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Allison 24 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Love the character and history of this property. Uniquely New Orleans decor. Friendly staff and great food and bar options ##### Allison Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Angie 1 Aug 2025 Liked: Cleanliness, staff & service, room comfort We LOVED The Pontchartrain! Service, bars… the Hot Tin was amazing. We will be back! ##### Angie Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Jane 26 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities excellent stay ##### Jane Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Betsy 25 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had such a wonderful stay at the Pontchartrain Hotel in New Orleans! From the moment we arrived, the valet staff set the tone—they were incredibly friendly, welcoming, and so quick to help. The front desk staff was just as kind, making check-in smooth and easy. The real standout was the restaurant team, who went above and beyond to make our family (especially our little girls) feel cared for. The service was thoughtful, and the food was excellent—the famous Mile High Pie is an absolute must-try! The hotel itself is beautiful, in a lovely area where we felt safe walking around. The room was comfortable and well-appointed, with one of the best showers and bathrooms we’ve ever had in a hotel, and the beds were wonderfully cozy after a long day of exploring ##### Betsy Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Trisha 23 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### New Orleans Staycation Such a relaxing getaway! The bed and robe was sooooo comfy! In a relaxing and safe part of New Orleans—just walk out front and take the streetcar to Canal Street and you don’t have to park in the French Quarter! The streetcar pass is $3 per person and good for 24 hours! Can’t beat it—views and easy in/out to French quarter! It is $55 a night for valet parking (but so safe and worth it). ![The lobby and welcome to New Orleans guide!](https://a.travel-assets.com/ugc/hotel-reviews/c47cab70-0852-4c70-b9a6-f20a2c38c774-1753293541264.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![So comfy! We had the regular king room—very quiet and very relaxing!](https://a.travel-assets.com/ugc/hotel-reviews/d0595754-219f-4841-8e2b-c5997aa22b85-1753293541861.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![The robes! Enough said! ](https://a.travel-assets.com/ugc/hotel-reviews/f4c2db91-e36b-4547-9754-f35617c1488d-1753293542661.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![New Orleans glamour! This hotel was built in 1927 and has so many bygone era/jazzy feels!](https://a.travel-assets.com/ugc/hotel-reviews/3c0d9a7d-dc56-46ab-8b79-a7cc2308b25c-1753293543350.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Trisha Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Michelle 5 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Fantastic stay ! Customer service was excellent and the vibes here are on point ! Will stay here again for sure ! ##### Michelle Stayed 3 nights in Apr 2025 ### 8/10 Good #### Laura 30 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Beautiful hotel, friendly staff, great location. Impossible to access restaurants on site on Friday night when we stayed- we wish we could have eaten there. ##### Laura Stayed 1 night in Apr 2025 ### 8/10 Good #### Bert 17 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities One of the most iconic hotels in New Orleans. The location and staff were great. The hotel itself needs some updating but still a great place to stay. ##### Bert Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Danielle 4 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities From check-in to checkout, the staff was super lovely. Tre at the front door helped us find some great restaurants. ##### Danielle Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Crystal 28 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Location and Wonderful Room We had a very relaxing stay at The Hotel Ponchartrain. The amenities were wonderful. The staff was kind and prompt. It has an enjoyable and busy bar downstairs and on the rooftop. Will stay again ##### Crystal Stayed 1 night in Apr 2025 ### 8/10 Good #### Elizabeth 2 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities The room was nicely furnished and comfortable. Staff was a little inattentive. Amenities (shampoo, coffee,etc.) were sparse. Great music in the downstairs bar, unfortunately didn’t get to go to the rooftop bc it was closed in the morning and only 21+ when open so my 18 year old son couldn’t go see the view. That was disappointing. ![](https://a.travel-assets.com/ugc/hotel-reviews/918a16a5-5f60-4ceb-80c4-93b36852cdcf-1754139743580.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Elizabeth Stayed 2 nights in Jul 2025 ### 8/10 Good #### Jessica 28 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities Charming hotel. ##### Jessica Stayed 5 nights in Dec 2024 ### 10/10 Excellent #### Sarah 31 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful stay! ##### Sarah Stayed 1 night in May 2024 ### 8/10 Good #### Kathy 10 Jan 2025 Liked: Staff & service #### Lovely Lovely older hotel. ##### Kathy Stayed 1 night in Jan 2025 ### 2/10 Terrible #### Elvin 26 Apr 2025 Disliked: Cleanliness, staff & service, property conditions & facilities The most disgusting dirty hotel I’ve ever stayed in. The room smell like moled. ##### Elvin Stayed 2 nights in Apr 2025 ### 4/10 Poor #### gail 17 Jul 2025 Disliked: Cleanliness The bed was very comfortable and the location was just what I was looking for - but - - I was expecting a city view - the room was prepaid through Expedia but 3 additional 'holds' were placed on my Visa card totalling over $1700.00 and one was added the day AFTER we checked out. - the carpet was so dirty that our bare feet and socks turned brown on the bottom and left dirty footprints on the tile floor in the bathroom - furnishing were old and uncomfortable - lighting was not good - pillows were very small - cafe open untial 11AM and restaurant not opend mon - Wed. onsight restaurant and cafe were the main reason for choosing this hotel - overall I was not happy ##### gail Stayed 5 nights in Jul 2025 ## Expedia's Latest Trends ### Hotels > [The Lafayette New Orleans By Kasa Living](https://www.expedia.co.uk/New-Orleans-Hotels-The-Lafayette-New-Orleans-By-Kasa-Living.h6413.Hotel-Information) > > [Catahoula Hotel](https://www.expedia.co.uk/New-Orleans-Hotels-Selina-Catahoula-New-Orleans.h13390778.Hotel-Information) > > [The Roosevelt New Orleans, A Waldorf Astoria Hotel](https://www.expedia.co.uk/New-Orleans-Hotels-The-Roosevelt-New-Orleans.h2661313.Hotel-Information) > > [Le Méridien New Orleans](https://www.expedia.co.uk/New-Orleans-Hotels-Le-Meridien-New-Orleans.h12920.Hotel-Information) > > [Crowne Plaza New Orleans French Qtr - Astor by IHG](https://www.expedia.co.uk/New-Orleans-Hotels-Astor-Crowne-Plaza-New-Orleans-French-Quarter.h878332.Hotel-Information) > > [The Frenchmen New Orleans by Kasa Living](https://www.expedia.co.uk/New-Orleans-Hotels-Frenchmen-Hotel.h20032.Hotel-Information) > > [InterContinental New Orleans by IHG](https://www.expedia.co.uk/New-Orleans-Hotels-InterContinental-New-Orleans.h14550.Hotel-Information) > > [Soniat House](https://www.expedia.co.uk/New-Orleans-Hotels-Soniat-House.h904500.Hotel-Information) > > [Courtyard by Marriott New Orleans French Quarter/Iberville](https://www.expedia.co.uk/New-Orleans-Hotels-Courtyard-By-Marriott-New-Orleans-French-QuarterIberville.h454892.Hotel-Information) > > [Roami at Factors Row](https://www.expedia.co.uk/New-Orleans-Hotels-Factors-Row-By-Sextant.h16819421.Hotel-Information) > > [Hotel St. Marie](https://www.expedia.co.uk/New-Orleans-Hotels-Hotel-St-Marie.h25823.Hotel-Information) > > [The Olivier House Hotel](https://www.expedia.co.uk/New-Orleans-Hotels-The-Olivier-House-Hotel.h8014263.Hotel-Information) > > [Bourbon Orleans Hotel](https://www.expedia.co.uk/New-Orleans-Hotels-Bourbon-Orleans-Hotel.h2969.Hotel-Information) > > [Sheraton New Orleans Hotel](https://www.expedia.co.uk/New-Orleans-Hotels-Sheraton-New-Orleans-Hotel.h6914.Hotel-Information) > > [Hilton New Orleans Riverside](https://www.expedia.co.uk/New-Orleans-Hotels-Hilton-New-Orleans-Riverside.h19716.Hotel-Information) > > [Hyatt Centric French Quarter](https://www.expedia.co.uk/New-Orleans-Hotels-Hyatt-Centric-French-Quarter.h14429.Hotel-Information) > > [Wyndham New Orleans - French Quarter](https://www.expedia.co.uk/New-Orleans-Hotels-Wyndham-New-Orleans-French-Quarter.h10705.Hotel-Information) > > [Hotel de la Poste – French Quarter, A Renaissance Hotel](https://www.expedia.co.uk/New-Orleans-Hotels-W-New-Orleans-French-Quarter.h24841.Hotel-Information) > > [Old 77 Hotel](https://www.expedia.co.uk/New-Orleans-Hotels-The-Old-No-77-Hotel-Chandlery.h40852.Hotel-Information) > > [Maison Dupuy](https://www.expedia.co.uk/New-Orleans-Hotels-Maison-Dupuy-Hotel.h24188.Hotel-Information) > > [Le Pavillon, New Orleans, a Tribute Portfolio Hotel by Marriott](https://www.expedia.co.uk/New-Orleans-Hotels-Le-Pavillon-New-Orleans.h24891.Hotel-Information) > > [The Royal Sonesta New Orleans](https://www.expedia.co.uk/New-Orleans-Hotels-The-Royal-Sonesta-New-Orleans.h3387.Hotel-Information) > > [ONE11 Hotel](https://www.expedia.co.uk/New-Orleans-Hotels-One11-Hotel.h45026863.Hotel-Information) > > [Hotel Monteleone, New Orleans](https://www.expedia.co.uk/New-Orleans-Hotels-Hotel-Monteleone.h8698.Hotel-Information) > > [Omni Royal Orleans Hotel](https://www.expedia.co.uk/New-Orleans-Hotels-Omni-Royal-Orleans-Hotel.h19423.Hotel-Information) > > [NOPSI Hotel, New Orleans](https://www.expedia.co.uk/New-Orleans-Hotels-NOPSI-Hotel.h17061161.Hotel-Information) > > [Best Western Plus French Quarter Courtyard Hotel](https://www.expedia.co.uk/New-Orleans-Hotels-Best-Western-Plus-French-Quarter-Courtyard-Hotel.h19617.Hotel-Information) ### Flights > [Vueling Airlines](https://www.expedia.co.uk/Vueling-Airlines-Flights.cVY.Travel-Guide-Airlines)