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Reviews of Sheraton New Orleans Hotel

4 out of 5
Sheraton New Orleans Hotel
500 Canal St, New Orleans, LA

Reviews

8.4

Very good

Rating 10 - Excellent. 545 out of 1003 reviews" "
Rating 8 - Good. 231 out of 1003 reviews" "
Rating 6 - Okay. 95 out of 1003 reviews" "
Rating 4 - Poor. 69 out of 1003 reviews" "
Rating 2 - Terrible. 63 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Mekhala

Travelled with group
Liked: Staff & service, amenities
It was great facing the busiest street but the shower was really weird anyone over 5’10 might be uncomfortable as I could almost touch the ceiling lol. No mini fridge but you can rent one for$50
Stayed 4 nights in Apr 2024
Response from General Manager on 24 May 2024
Dear Mekhala, Thank you for choosing Sheraton New Orleans Hotel and for the nice rating. We hope you had a pleasant visit overall. However, we are sorry for the inconvenience you had with regard to the shower and will share your concerns appropriately. We have also taken note of your additional feedback. We hope you will come back to see us soon!Jim CookGeneral Manager

10/10 Excellent

Mildred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in May 2024
Response from General Manager on 20 May 2024
Dear Mildred, Thank you for choosing Sheraton New Orleans Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Jim Cook,General Manager

10/10 Excellent

Demara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was very nice and the walking distance was pretty idea. You are literally in the middle of everything. of
Stayed 2 nights in May 2024
Response from General Manager on 20 May 2024
Dear Demara, Thank you for your review with regard to your stay at the Sheraton New Orleans Hotel. It is delightful to know you loved our beautiful property and that our location was ideal for your travel plans. It was a pleasure hosting your visit, and we hope to see you again soon. Jim Cook,General Manager

4/10 Poor

Rebecca

Travelled with partner
Liked: Staff & service
Stayed 4 nights in May 2024
Response from General Manager on 20 May 2024
Dear Rebecca, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Jim Cook,General Manager

8/10 Good

Chalice

Liked: Cleanliness
Stayed 4 nights in May 2024
Response from General Manager on 21 May 2024
Dear Chalice, We are happy you chose the Sheraton New Orleans Hotel for your recent visit to New Orleans. It was a pleasure having you as our guest, and we hope you will stay with us again the next time your travel brings you to our area.Jim CookGeneral Manager

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing is no good at all is the parking . That building is really bad for parking and you have to pay a lot of money for that.
Stayed 3 nights in May 2024
Response from General Manager on 20 May 2024
Dear Joshua, Thank you for sharing your review of Sheraton New Orleans Hotel. We are glad to know you had an overall pleasant stay with us; however, we are sorry for the parking concerns you had. On your next visit, please know we will do our best to help you with this situation. We are grateful for your feedback as we are always looking for ways to improve our guest experience. We hope to see you again whenever your travels bring you our way. Jim Cook,General Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing
Stayed 2 nights in May 2024
Response from General Manager on 18 May 2024
Dear John, Thank you for choosing Sheraton New Orleans Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Jim Cook,General Manager

10/10 Excellent

Annah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great 4 night stay at the Sheraton! I’m pretty picky when it comes to hotels & I have no complaints. It was within walking distance of Bourbon Street which we spent just about every night on. Lots of great cafes near by. The staff were great & informative about suggestions around the area. The hotel was clean & we loved the location! Would definitely stay again!!
Stayed 4 nights in May 2024
Response from General Manager on 16 May 2024
Dear Annah, On behalf of our staff, thank you for the excellent review. We are pleased to know how much you loved our fantastic location, our proximity to the Canal Streetcar Line provides our guests with a great way to see the city. You can jump on and head to the City Park, one of the nation's oldest urban parks, or the New Orleans Museum of Art, which boasts an impressive collection of almost 40,000 objects! It is also nice to read you liked our well-maintained property and the thoughtful service provided by our associates. All of us at the Sheraton New Orleans Hotel look forward to your next visit.Jim Cook,General Manager

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
We love this Hotel!
Stayed 3 nights in May 2024
Response from General Manager on 15 May 2024
Dear Tamika, Thank you for choosing the Sheraton New Orleans Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was a pleasure hosting you, and we look forward to doing so again soon. Jim Cook,General Manager

6/10 Okay

Sabalich

Liked: Cleanliness, staff & service, amenities
Good Location but the rooms need some renovation it is showing age and the showers look old and dirty
Stayed 2 nights in May 2024
Response from General Manager on 14 May 2024
Dear Sabalich, Thank you for taking the time to evaluate our hotel. While we are happy to know you liked our convenient location, we deeply regret you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Jim CookGeneral Manager

10/10 Excellent

Jake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome, near everything you will need
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear Jake, Thank you for the wonderful review of your recent stay at the Sheraton New Orleans Hotel. We are pleased you found our convenient location perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Jim CookGeneral Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Manager on 11 May 2024
Dear George, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Sheraton New Orleans Hotel; we hope to see you again soon. Jim CookGeneral Manager

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in May 2024
Response from General Manager on 9 May 2024
Dear Michelle, Thank you for rating your stay at Sheraton New Orleans Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Jim CookGeneral Manager

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of business district. Close to the convention center and bourbon st
Stayed 5 nights in May 2024
Response from General Manager on 8 May 2024
Dear Steven, Thank you for choosing the Sheraton New Orleans Hotel during your visit to our one-of-a-kind city! We are thrilled to read that our perfect location in the heart of downtown, within walking distance of Bourbon Street and easy access to the Ernest N. Morial Convention Center was perfect for your needs. We appreciate you sharing how much you enjoyed your stay, and we hope to see you again soon. Jim Cook, General Manager

4/10 Poor

Luke

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Thin walls very average rooms and amenities quality location for French quarter. Decent spot not great value.
Stayed 4 nights in May 2024
Response from General Manager on 7 May 2024
Dear Luke, Thank you for sharing your feedback with us following your recent visit. We extend our sincerest apologies for the disappointment you encountered with your room as well as with the lack of in-room amenities. We are also sorry for any noise concerns you encountered while here. We regret the inconvenience this caused and will share your comments appropriately as we are always looking for ways to improve. Your feedback is valuable in our efforts to enhance our accommodations. Thank you again for the constructive review; we hope you will revisit whenever you return to the area. Jim Cook, General Manager

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk clerk was exceptionable.
Stayed 2 nights in Apr 2024
Response from General Manager on 7 May 2024
Dear Jackie, Thank you for choosing the Sheraton New Orleans Hotel and for sharing your experience. We are glad that your stay with us was enjoyable and that you liked the service you received from one of our front desk associates. We will certainly share your compliment with the appropriate individual. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Jim Cook, General Manager

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds, and nice size rooms
Stayed 1 night in May 2024
Response from General Manager on 2 May 2024
Dear Maria, We are so pleased to read how happy you were with our spacious accommodations and relaxing beds. Providing an exceptional stay to every guest is what we strive for every day. Thank you for reviewing your time at the Sheraton New Orleans Hotel, and we hope to welcome you back soon for another enjoyable visit.Jim CookGeneral Manager

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked location. Service has dropped off a bit in lounge
Stayed 2 nights in Mar 2024
Response from General Manager on 1 May 2024
Dear Jim, Thank you for choosing the Sheraton New Orleans Hotel and for letting us know how much you enjoyed our central location. However, we are sorry for any service issues that you had in our lounge. We want your experience to be perfect and we will share your feedback appropriately with our team. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Jim CookGeneral Manager

8/10 Good

Robin, CBS

Stayed 6 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Robin, Thank you for choosing the Sheraton New Orleans Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Jim CookGeneral Manager

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Prime spot. Terrific staff
Stayed 3 nights in Apr 2024
Response from General Manager on 1 May 2024
Hey Warren, Thank you for the generous rating of the Sheraton New Orleans Hotel. We are delighted you could immerse yourself in the excitement of New Orleans at our excellent downtown location. It is great to hear how much you enjoyed our fantastic property and exceptional hospitality We hope you will come back to see us soon!Jim CookGeneral Manager

10/10 Excellent

David, Waldorf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when in town for jazz fest. It’s the event hotel so you get what’s associated therewith. Dining options within join a few blocks are abundant. The high end mall is a few blocks away. And the gym is nice, although three of the machines were broken. Overall, all good.
Stayed 4 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear David, On behalf of our entire staff, thank you for the excellent review! We are pleased to know how much you loved our convenient location and excellent amenities. We regret any inconvenience faced in our gym and we will take the necessary actions. All of us at the Sheraton New Orleans Hotel look forward to having you visit with us again.Jim CookGeneral Manager

8/10 Good

John

Stayed 2 nights in Apr 2024
Response from General Manager on 20 May 2024
Dear John, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Sheraton New Orleans Hotel.Jim Cook,General Manager

8/10 Good

Flo

Travelled with group
Liked: Staff & service
Very conveniently located.
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Flo, On behalf of our staff, thank you for the excellent review. We are pleased to know how much you loved our fantastic location, our proximity to the Canal Streetcar Line provides our guests with a great way to see the city. You can jump on and head to the City Park, one of the nation's oldest urban parks, or the New Orleans Museum of Art, which boasts an impressive collection of almost 40,000 objects! All of us at Sheraton New Orleans Hotel look forward to your next visit.Jim CookGeneral Manager

4/10 Poor

elizabeth

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
someone else's dirty linen was on the chair when we came in- the room was only cleaned 2x during a 5 day stay & when we asked house service ,we were told to go down to the front desk to request it- our account was made out incorrectly & front desk staff was unecessarily defensive when we asked for help & clarity - I was bitten by an ant on the 29th floor- worst hotel experience in years
Stayed 1 night in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Elizabeth, Thank you for choosing us. We understand that you were disappointed with your stay at our hotel, and we would like to take this opportunity to apologize for any inconvenience caused. As a team, we are committed to providing our guests with the best possible experience, and it is clear that we fell short on this occasion. We want to assure you that we are taking the necessary steps to address the issues you raised, and we appreciate your candid feedback which will help us improve the experience for future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.Jim CookGeneral Manager

10/10 Excellent

Kathleen

Stayed 3 nights in Apr 2024
Response from General Manager on 12 May 2024
Dear Kathleen, Thank you so much for the perfect rating of your time at Sheraton New Orleans Hotel. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Jim Cook,General Manager

10/10 Excellent

Kimberly E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Kimberly, We are thrilled you had an excellent stay at Sheraton New Orleans Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Jim CookGeneral Manager

10/10 Excellent

Jarale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and time
Stayed 2 nights in Apr 2024

10/10 Excellent

Armand

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to French quarter and amazing city views for the room. Top quality hotel as you’d expect. Just be sure to double check parking valet because Expedia doesn’t explain it properly when covering valet parking. We still owed some money for it as a result
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Armand, On behalf of our staff, thank you for the excellent review. We are pleased to know how much you loved our fantastic location, our proximity to the Canal Streetcar Line provides our guests with a great way to see the city. However, we regret any issues that you faced with our valet service. All of us at Sheraton New Orleans Hotel look forward to your next visit.Jim CookGeneral Manager

4/10 Poor

Janice Rae, Chicago

Stayed 4 nights in Apr 2024
Response from General Manager on 6 May 2024
Dear Ms. Rae, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Jim CookGeneral Manager

10/10 Excellent

Rachel Ann Ferguson and Gordon, DUVALL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Valued Guest, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Sheraton New Orleans Hotel, and we look forward to welcoming you back soon.Jim CookGeneral Manager

10/10 Excellent

Tammy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and kind..
Stayed 2 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Tammy, It was a pleasure to read your fantastic review about the Sheraton New Orleans Hotel. We strive to provide every guest with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice every time you visit New Orleans.Jim CookGeneral Manager

10/10 Excellent

Ashley

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing at the Sheraton and would recommend this brand of hotels to all my family and friends.
Stayed 3 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Ashley, It is great to read about your stay at the Sheraton New Orleans Hotel. We work hard to ensure every guest has a comfortable and enjoyable experience, and it will be a pleasure to share your flattering compliments with our team. Thank you for leaving your comments, and we look forward to hosting you again. On your next visit, be sure to take a walk towards the Mississippi River to enjoy all that the Audubon Aquarium of the Americas has to offer!Jim CookGeneral Manager

6/10 Okay

MAURICE

Disliked: Property conditions & facilities
My room wasn’t cleaned properly. There was dust everywhere. And there was hair in the bathroom sink.
Stayed 1 night in Apr 2024
Response from General Manager on 6 Apr 2024
Dear Maurice, Thanks for reviewing our hotel. Fresh, clean, and comfortable accommodations are essential for every guest; therefore, we apologize for the oversight in your room. This has been addressed with our team, and we hope you will give us another chance to provide you with a better stay.Jim CookGeneral Manager

10/10 Excellent

TAMMY

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
For $300/night, room amenties could be much better. Very small ice bucket, no bags for trash cans, unremarkable shower, very few and limited vending machines, very small counter space in bathroom and have to pay additional for WIFI. On the good side, best elevator sytem ever and location.
Stayed 1 night in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Tammy, Thank you for choosing the Sheraton New Orleans Hotel and for your positive rating. While we are glad your overall stay was pleasant, we regret not meeting your expectations. We are extremely sorry for the inconvenience you had with your room, and we will share your feedback with the appropriate departments. We also regret your disappointment with the internet fee. These fees are listed on our website, and we will address them appropriately. We hope to have another chance to accommodate you in the future. We also encourage our guests to participate in our reward program to enjoy exclusive perks which include member-only rates and free internet. Signing up is free and simple, and this will allow you to begin earning points and taking advantage of these many benefits, including free Wi-Fi.Jim CookGeneral Manager

6/10 Okay

Joseph

Travelled with family, Business traveller
Location is convenient. AC and heat did not work properly in room. Room service is terrible they just throw food at you when you open the door. No silverware, napkins or tray! On top of that, they charge $5.00 for delivery! Only stayed there because conference was there
Stayed 3 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Joseph, Thank you for the great comments about our location. However, we are sorry your stay was interrupted by maintenance issues with your room. We have taken this up with our team, and we appreciate you letting us know. We also apologize for not meeting your expectations with our room service. Your feedback will be used to improve our services, and we appreciate your patience. It was a pleasure having you, and we do hope you will revisit soon for a more flawless experience.Jim CookGeneral Manager

10/10 Excellent

Breanna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and walking distance to nice shops and restaurants
Stayed 3 nights in Mar 2024
Response from General Manager on 20 Mar 2024
Dear Breanna, Thank you for choosing the Sheraton New Orleans Hotel and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Jim CookGeneral Manager

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
I’ll be back again
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
Dear Marissa, Thank you for choosing Sheraton New Orleans Hotel and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It is always a joy to see our guests are excited about returning; we look forward to it!Jim CookGeneral Manager

10/10 Excellent

Michael

Stayed 2 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Michael, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton New Orleans Hotel; we hope to see you again soon.Jim CookGeneral Manager

10/10 Excellent

Laleashia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No issues quick check in and out the minis this time was the wait with valet but it was understandable to leave on a busy Sunday morning
Stayed 2 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Laleashia, Thank you for choosing the Sheraton New Orleans Hotel and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Jim CookGeneral Manager

10/10 Excellent

Kenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing that was missing was the hot water didn’t last long
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Kenny, Thank you for choosing Sheraton New Orleans Hotel and sharing your experience. We are pleased you enjoyed your stay overall; however, we deeply regret not meeting some of your expectations. We have shared your comments with the appropriate individuals. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Jim CookGeneral Manager

10/10 Excellent

Charlita Carter

Stayed 3 nights in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Charlita, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Sheraton New Orleans Hotel; we hope to see you again soon. Jim CookGeneral Manager

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Valerie, Thank you for choosing Sheraton New Orleans Hotel and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Jim CookGeneral Manager

8/10 Good

Daniel, Grand Haven

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Daniel, Thank you for rating your stay at Sheraton New Orleans Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Jim CookGeneral Manager

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a perfect area for walking the french quarter, bourbon street and riverfront area
Stayed 4 nights in Mar 2024
Response from General Manager on 15 Mar 2024
Dear Josh, On behalf of our staff, thank you for the excellent review. We are pleased to know how much you loved our fantastic location, our proximity to the Canal Streetcar Line provides our guests with a great way to see the city. You can jump on and head to the City Park, one of the nation's oldest urban parks, or the New Orleans Museum of Art, which boasts an impressive collection of almost 40,000 objects! All of us at Sheraton New Orleans Hotel look forward to your next visit.Jim CookGeneral Manager

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on 15 Mar 2024
Hey Kimberly, Thank you for choosing the Sheraton New Orleans Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Jim CookGeneral Manager

8/10 Good

Richard, seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Like the service people in the restaurant and front desk
Stayed 4 nights in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Richard, Thank you for your review with regard to your stay at the Sheraton New Orleans Hotel. We are glad to know you had a pleasant experience and that you were pleased with our front desk and restaurant staff. We will be sure to share your kind remarks with them for a job well done. We hope to see you again soon and wish you all the best with your travels. Jim Cook,General Manager

10/10 Excellent

John, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and great location that is close to shopping, aquarium, Mardi Gras etc.
Stayed 7 nights in Feb 2024
Response from General Manager on 7 Mar 2024
Dear John, We are pleased you had such a memorable and fulfilling stay at Sheraton New Orleans Hotel during your visit for Mardi Gras. We are glad to have exceeded your expectations and that our convenient location helped to elevate your stay. Thank you very much! Please come and see us again the next time you are in New Orleans!Jim Cook,General Manager

6/10 Okay

Tekeshia

Travelled with group
Liked: Cleanliness, staff & service
The property was ok! I just would have liked the convenience of a refrigerator in my room. There was a microwave area on another floor.
Stayed 3 nights in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Tekeshia, Thank you for being our guest and for taking the time to share your comments and concerns with us. We regret that you were disappointed with regard to the lack of in-room amenities. We can provide our guests with a refrigerator based on availability, and we also have microwaves located on certain floors. We are grateful for your feedback as we are always looking for ways to improve our guest experience. We hope you will revisit as we would welcome another opportunity to make your next stay exceptional.Jim Cook,General Manager

10/10 Excellent

Love

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was done in excellence ✨️
Stayed 2 nights in Mar 2024
Response from General Manager on 4 Mar 2024
Dear Love, Thank you for the outstanding review. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Sheraton New Orleans Hotel. We look forward to your return and wish you all the best with your future travels.Jim Cook,General Manager

8/10 Good

Marcella, Laurelton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Marcella, Thank you for sharing the nice rating about your experience at the Sheraton New Orleans Hotel. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Jim Cook,General Manager