Standard Room

Reviews of Holiday Inn Express Hotel & Suites Gibson, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Gibson, an IHG Hotel
1561 Oliver Road Exit 219 at I-81, New Milford, PA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 305 out of 430 reviews" "
Rating 8 - Good. 95 out of 430 reviews" "
Rating 6 - Okay. 21 out of 430 reviews" "
Rating 4 - Poor. 3 out of 430 reviews" "
Rating 2 - Terrible. 6 out of 430 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Philip

Liked: Staff & service, amenities
Little dirty in the room
Stayed 1 night in Apr 2024
Response from Holiday Inn Express, Gibson on 29 Apr 2024
Thank you Phillip for leaving us a 5 out of 5 rating and letting us know how clean the room was!!Looking forward to you visiting us again

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn Express, Gibson on 22 Apr 2024
Thank you Daniel for leaving us a 5 out 5 rating! We truly appreciate your business and taking time to let us know you enjoyed your stay with us!!

10/10 Excellent

Sherri

Liked: Cleanliness, property conditions & facilities
Property is fine. Getting to the property from I-81 was confusing and frustrating. A sign at the turn would make it a lot less stressful.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express, Gibson on 12 Apr 2024
Thank you Sherri for leaving us a 5 out 5 rating; our staff appreciates it!! I am truly sorry you had a difficult time finding our location. I have brought your concerns to the attention of our upper management in hopes they will put a sign up. Thank you

10/10 Excellent

aryeh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn Express, Gibson on 12 Apr 2024
Our staff thanks you for leaving a 5 out 5 rating!! We appreciate you taking the time to let us know you enjoyed your stay with us!

10/10 Excellent

Nye

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our first time visiting and the staff was so friendly and helpful.. we had a great time Nye and Rhonda
Stayed 1 night in Mar 2024
Response from Connie Reinhart - General Manager on 31 Mar 2024
Nye and Rhonda, Thank you for letting us know that you enjoyed your stay with us! We appreciate your feedback and mentioning that our staff was so friendly and helpful. We are glad you had a great time and look forward to seeing you again soon!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
The people at the front desk were very friendly and helpful. The folks serving breakfast were cheerful and friendly. The breakfast was very good with several options and the coffee was good as well.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express, Gibson on 23 Feb 2024
We appreciate you choosing to stay with us Mike, and leaving us a 5 out 5 rating and review! Our front desk & breakfast staff also thanks you for recognizing them. Thank you also for mentioning our full hot breakfast and that it was to your liking! We hope to see you again in the near future.

10/10 Excellent

Donald

Liked: Staff & service, property conditions & facilities
Clean comfortable hotel. The area is eight off interstate so i didnt expect much in regard to the area. (Hotel is at the back of a truck stop )
Stayed 1 night in Feb 2024
Response from Holiday Inn Express, Gibson on 23 Feb 2024
Donald, Our team truly appreciates you leaving us a 5 out of 5 rating! We are honored to see that you left a review, saying it was a clean and comfortable stay. We look forward to seeing you again!!

10/10 Excellent

Russell

Stayed 2 nights in Feb 2024
Response from Holiday Inn Express, Gibson on 23 Feb 2024
Thank you Russell for leaving us a 5 out of 5 rating!! We truly appreciate you staying with us and letting us know you enjoyed your time away!

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Marvelous staff!
Stayed 3 nights in Feb 2024
Response from Holiday Inn Express, Gibson on 19 Feb 2024
Thank you Nicolas for letting us know you had great stay and mentioning that we have a marvelous staff!! We look forward to having you stay with us again!

10/10 Excellent

ion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been going here for years now. Great place!!
Stayed 1 night in Feb 2024
Response from Holiday Inn Express, Gibson on 5 Feb 2024
We are honored to have you return and keep coming back year after year. Thank you also for leaving us a 5 out 5 rating! Our staff truly appreciates your business and letting us know you enjoyed your stay with us.Looking forward to having you visit us again

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holiday Inn Express, Gibson on 5 Feb 2024
Thank you so much for leaving us a 5 out 5 rating! Our staff truly appreciates your business and letting us know you enjoyed your stay with us.

10/10 Excellent

JANET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most comfortable bed I've ever slept in. Very clean accommodations. Great fitness room.
Stayed 2 nights in Jan 2024
Response from Connie Reinhart- General Manager on 23 Jan 2024
JANET, Thank you so much for the 5 out 5 rating and review! Our staff truly appreciates you choosing to stay with us and mentioning that your room was very clean and was the most comfortable bed you have ever slept in!! It is wonderful to see you enjoyed the fitness center also!We look forward to welcoming you back!!

8/10 Good

Francine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel propre et bon déjeuner
Stayed 1 night in Jan 2024
Response from Holiday Inn Express, Gibson Customer Care on 18 Jan 2024
Thank you for your rating and reviewWe appreciate you letting us know you enjoyed your stay and breakfast! We look forward to seeing you again.

10/10 Excellent

Russell

Stayed 2 nights in Jan 2024
Response from Holiday Inn Express, Gibson on 5 Feb 2024
Thank you so much for leaving us a 5 out 5 rating! Our staff truly appreciates your business and letting us know you enjoyed your stay with us.

10/10 Excellent

Kaitlyn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Express, Gibson - Customer Care on 3 Jan 2024
Thank you Kaityn for letting us know you enjoyed your stay with us and leaving us a 5 out of rating!We look forward to seeing you again

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The great free breakfast!
Stayed 1 night in Dec 2023
Response from Holiday Inn Express, Gibson - Customer Care on 3 Jan 2024
Thank you Mary for leaving us a 5 out 5 rating and review! We truly appreciate your business and letting us know you enjoyed the great free hot breakfast!! We look forward to welcoming you back

10/10 Excellent

Zachary, Philadelphia

Stayed 1 night in Nov 2023
Response from Holiday Inn Express, Gibson - Customer Care on 3 Jan 2024
Thank you so much for leaving us a 5 out 5 rating! We truly appreciate your business and letting us know you enjoyed your stay with us!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Holiday Inn Express, Gibson on 14 Nov 2023
Thank you for the 5 out of 5 rating!! We truly appreciate your business and feedback!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Clouds at night
Stayed 2 nights in Oct 2023
Response from Connie Reinhart - General Manager on 30 Oct 2023
Robert Our staff truly appreciates the 10 out 10 rating and the beautiful picture of our sunset you attached to your review!! We hope when you are traveling through you visit us again!

10/10 Excellent

Ron

Stayed 1 night in Oct 2023
Response from Holiday Inn Express, Gibson on 14 Nov 2023
Thank you for taking time to leave us a 5 out 5 rating! Our team greatly appreciates you letting us know you enjoyed your stay with us

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable.
Stayed 2 nights in Sep 2023
Response from Holiday Inn Express, Gibson on 17 Oct 2023
Thank you for the 10 out of 10 rating!! Our staff truly appreciates you letting them know you enjoyed your stay with us!!

10/10 Excellent

Paola

Stayed 1 night in Oct 2023
Response from Holiday Inn Express, Gibson on 17 Oct 2023
We appreciate the 10 out of 10 rating you have left us!! We are honored and look forward to welcoming you back!

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Holiday Inn Express, Gibson on 17 Oct 2023
Thank you Nina for leaving us a 10 out 10 rating! Our team truly appreciates it!

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Holiday Inn Express, Gibson on 17 Oct 2023
We appreciate the 10 out of 10 rating you have left us!! We are honored and look forward to welcoming you back!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Express, Gibson on 17 Oct 2023
Thank you for the 10 out of 10 rating!! Our staff truly appreciates you letting them know you enjoyed your stay with us!!

10/10 Excellent

Kim

Stayed 1 night in Oct 2023
Response from Connie Reinhart - General Manager on 30 Oct 2023
Thank you so much Kim for leaving our team a 5 out 5 rating!! We truly appreciate it and look forward to welcoming you back!

2/10 Terrible

Anne

Stayed 1 night in Sep 2023
Response from Connie Reinhart - General Manager on 30 Oct 2023
We are sorry to see you did not enjoy your stay with us. I would like for you to contact me to discuss any issue or improvement we could have made to make your stay enjoyable. Thank you!570-465-5544

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay!
Stayed 1 night in Sep 2023
Response from Holiday Inn Express, Gibson on 4 Oct 2023
Thank you so much Christopher for the 5 out 5 rating and review! We appreciate you saying our property is an excellent place to stay at! We look forward to having you stay with us again soon!!

10/10 Excellent

Valorie, Richland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had fresh baked cookies for us when we arrived. And a full hot breakfast in the morning.
Stayed 1 night in Sep 2023
Response from Holiday Inn Express, Gibson on 28 Sept 2023
Thank you Valorie for leaving our hotel a 5 out 5 review and letting us you enjoyed the fresh baked cookies and full hot breakfast We look forward to welcoming you back!

8/10 Good

Candace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled so clean and fresh
Response from Holiday Inn Express, Gibson on 12 Sept 2023
Thank you so much Candace for letting us know that you enjoyed your stay with us and enjoyed the fresh smell & clean room. We look forward to having you stay with us again soon!

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice but far away from restaurants
Stayed 1 night in Sep 2023
Response from Holiday Inn Express, Gibson on 12 Sept 2023
Our team truly appreciates you leaving us a 5 out 5 rating and review!! We have a couple of restaurants, but unfortunately during Covid we had a restaurant right across from us close. We are hoping for someone to open another one soon!

10/10 Excellent

Tony B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were perfect
Stayed 1 night in Aug 2023
Response from Amber Bollard - Front Office Manager on 28 Aug 2023
Thank you for the review, Tony! Our staff truly appreciates your acknowledgment and business!

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Holiday Inn Express, Gibson on 24 Aug 2023
Thank you Keith for the 8 out 10 rating!

8/10 Good

Suzanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. The staff was friendly. The breakfast was superb. The main problem was our room was located next to the housekeeping and there was a loud background noise all night long.
Stayed 1 night in Aug 2023
Response from Holiday Inn Express, Gibson on 24 Aug 2023
Suzanna, It is wonderful to hear you enjoyed the clean and comfortable room you stayed in and that our staff is friendly! Our breakfast staff truly appreciates that you enjoyed the breakfast as well! I am, however, sorry that you heard a loud noise all night next to the housekeeping area. I am not sure what floor or location you were in, but would greatly appreciate if you could contact us, so we can look into that. Thank you for bringing it to our attention, as this is the first we have heard of that.

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly pleasant stay. Don’t always trust Holiday Inn but this one was clean, quiet, nice breakfast area with a decent breakfast, and friendly staff. Pool was ok,too.
Stayed 1 night in Aug 2023
Response from Holiday Inn Express, Gibson on 24 Aug 2023
Thank you, Howard, for letting us know how much you enjoyed your stay with us. We appreciate you mentioning how clean and quiet our location is. We hope to see you again if traveling through!

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Holiday Inn Express, Gibson on 24 Aug 2023
Thank you for leaving us a rating of 8 out of 10. We hope to have you return in the future!

10/10 Excellent

Vasant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Holiday Inn Express, Gibson on 22 Aug 2023
Thank you for leaving our hotel a 5 out 5 rating! We appreciate you letting us know you enjoyed your stay with us!

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property located far away from the highway. Room clean & bed comfy. Staff friendly and helpful. Hot breakfast great. Would stay again.
Stayed 2 nights in Aug 2023
Response from Holiday Inn Express, Gibson on 22 Aug 2023
Thank you, Diana, for leaving us a 5 out of 5 rating and review. Our staff truly appreciates you mentioning they are helpful and friendly and that your room was clean!We look forward to welcoming you back!!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Holiday Inn Express, Gibson on 8 Aug 2023
Thank you Alexandra for the 5 out of 5 rating!! Our staff truly appreciates you letting them know you enjoyed your stay with us!

10/10 Excellent

Bill

Stayed 1 night in Aug 2023
Response from Holiday Inn Express, Gibson on 24 Aug 2023
We truly appreciate you leaving us a 5 out 5 rating! We look forward to welcoming you back again!

6/10 Okay

Donald

Showing age, at least first floor, air in room effected by numerous trucks running engines all night. OK, but no rush to return.
Stayed 2 nights in Jul 2023
Response from Holiday Inn Express, Customer Service on 31 Jul 2023
Donald, We are sorry to hear you think we are showing our age. We would have greatly appreciated if you would have contacted the front desk for us to move you if there were trucks running outside of your room. We strive to make our guests comfortable and provide a clean and enjoyable experience while they are here. We are sorry we fell short of this with the air not being to your liking.

8/10 Good

SHAUNDELLA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our night was good
Stayed 1 night in Jul 2023
Response from Holiday Inn Express, Gibson on 28 Jul 2023
Thank you Shaundella for letting us know you enjoyed your stay; we look forward to having you visit us again in the near future!

10/10 Excellent

Christine

Stayed 1 night in Jul 2023
Response from Holiday Inn Express, Gibson on 16 Aug 2023
Thank you Christine for the 5 out 5 rating!

8/10 Good

Steven

Stayed 1 night in Jul 2023
Response from Holiday Inn Express, Gibson on 8 Aug 2023
Thank you for leaving us a 4 out 5 ratingWe look forward to having you stay with us again!

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Jul 2023
Response from Holiday Inn Express, Customer Service on 22 Jul 2023
Thank you, Isabel, for leaving us a 5 out of 5 rating! We truly appreciate you letting us know you had an excellent stay!!

10/10 Excellent

Jodi, Whitby

Stayed 1 night in Jul 2023
Response from Holiday Inn Express, Gibson on 8 Aug 2023
Thank you so much for leaving us a 5 out 5 rating!Looking forward to having you back!

10/10 Excellent

Saidul

Stayed 1 night in Jul 2023
Response from Holiday Inn Express, Customer Service on 22 Jul 2023
Thank you for leaving us a 10 out of 10 rating! Our staff truly appreciates it!! We look forward to having you stay with us again

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was right off of the highway! Right near Dunkin, Dennys, and a gas station n a few other things! They gave free fresh baked cookies n they were amazing!!! They free breakfast was also amazing and filling! It had hot food and fresh made pancakes!!! They also have DOVE hygiene products in the shower (shampoo, conditioner and body wash) as well as DOVE hand soap and lotion next to the sink!!! I thought the hotel was pricy but after my stay it was Totally worth the money!!!
Stayed 1 night in Jun 2023
Response from Holiday Inn Express, Gibson on 3 Jul 2023
Jessica, Thank you for taking time to let us know you enjoyed your stay with us!! It is great to hear you enjoyed the fresh baked cookies, the breakfast as well as the Dove products! We truly appreciate you leaving us a 5 out 5 stars; our staff is honored. We look forward to having you stay with us again :-)

8/10 Good

MARCIA

Stayed 1 night in Jun 2023
Response from Holiday Inn Express, Gibson on 13 Jul 2023
Thank you Marcia for leaving us a 4 out 5 rating. We appreciate you taking time to leave us a rating and staying with us!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure to stay here
The staff is super friendly, and the hotel is nice and clean. Added perk, the included hot breakfast. The woman who manages the breakfast area has been there for years and does a great job. Five stars from me!
Stayed 1 night in Jun 2023
Response from Connie Reinhart - General Manager on 21 Jun 2023
Thank you, James, for letting us know you enjoyed your stay, and that you mentioned our hotel is nice and clean. I have shared your review with our team and the breakfast attendant and congratulated the on a job well done! Looking forward to you staying with us again in the future!!