Deluxe Room | Premium bedding, pillow-top beds, minibar, in-room safe
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Reviews of Hotel Cosy Palace

3 out of 5
Hotel Cosy Palace
B-11, East of Kailash, New Delhi, Delhi N.C.R

Reviews

6.6
Rating 10 - Excellent. 3 out of 11 reviews" "
Rating 8 - Good. 1 out of 11 reviews" "
Rating 6 - Okay. 4 out of 11 reviews" "
Rating 4 - Poor. 2 out of 11 reviews" "
Rating 2 - Terrible. 1 out of 11 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty hotel with unprofessional staff
1) Hotel room is dirty to the point where the bathroom floor has black muck on it. We wiped the floor with a wet paper and the paper came out black. 2) hotel staff is unprofessional and called us after 11pm, waking us up, demanding our visa number. He never stated who he was or even mentioned that he was from the front desk nor did he say what he needed the visa for. 3) heater in room did not work well and thus it was cold in the middle of January. The ceiling fan was also disgusting. 4) if you’re a couple staying in the same room they request proof of marriage...what?
Stayed 1 night in Jan 2019

4/10 Poor

Muhammad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Away!
Disgusting Hotel
Stayed 1 night in Nov 2017
Dear Guest, We appreciate your time taken to share your experience regarding your stay with us. It is evident from your feedback that we were unable to meet your expectations. Feedback like yours that ensures that we continually improve our standards and services. At the very outset please accept our apologies for not meeting your expectations and I would like to assure you that corrective action has been put in place. It is our constant endeavor to meet and also exceed guest expectations and I would like to assure you that you will experience the difference on your next visit. We look forward to welcome you to experience a positive change. Warm Regards General Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Rajat, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent ambiance and service by staff. Very accommodating. The staff was very welcoming. Rooms were big and comfortable. All basic facilities were available.

10/10 Excellent

Dev, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a very convenient location.Beautiful hotel and helpful staff. great rooms and decent facilities. I like the friendly behaviour of all staff. Cleanliness was noticeable

8/10 Good

ABDUL

Liked: Cleanliness, property conditions & facilities, room comfort
Good

10/10 Excellent

amit, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Hotel was as per the value. It was comfortable, clean and at convenient location. Hotel staff was good. Breakfast was very good and served well. I recommend this hotel.

6/10 Okay

Shamim

Disliked: Cleanliness, staff & service

6/10 Okay

Verified traveller

Hotel in East of Kailash
The personal except the receptionists were polite and kind. The lobby was rather small. Otherwise the hotel was according to our expectations as a 3 star hotel. A couple from Finland

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel mit indischem Standard?!
Das Hotel liegt außerhalb der Innenstadt, es waren zu unserer Zeit keine anderen Touristen dort, nur Einheimische. Das Bad hatte seine besten Jahre bereits hinter sich und das Frühstücksbüffet war sehr spärlich. Je nachdem wer vom Personal am Empfang saß war der Service mal mehr und mal weniger gut. Beim Wlan gab es mehrfach Probleme, zudem musste jeden Tag ein neues Benutzerkonto erstellt und sich neu eingeloggt werden.
Stayed 15 nights in Jul 2017
Response from General Mnager on 5 Aug 2017
Dear Guest, Thank you for taking the time to share your review. We truly value your opinion. I want to apologize for the experience you had with our hotel. We value feedback like yours as it allows us to improve further. We look forward to welcoming you back to experience positive change.

4/10 Poor

Mad, Paris

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Il ne faut pas être trop exigeant..
L'hôtel Cosy Palace propose le strict minimum par rapport à ce qui est annoncé.. De l'eau chaude approximative, des prises électriques défectueuses et un service quelque peu sommaire. Malgré tout, Les lits sont propres et confortables, et le personnel sympathique ! Pour un 3 étoiles, ne soyez pas trop exigeants..