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Reviews of Fairfield Inn & Suites Wilmington New Castle

2.5 out of 5
Fairfield Inn & Suites Wilmington New Castle
2117 North DuPont Highway, New Castle, DE

Reviews

8.8

Excellent

Rating 10 - Excellent. 339 out of 577 reviews" "
Rating 8 - Good. 153 out of 577 reviews" "
Rating 6 - Okay. 36 out of 577 reviews" "
Rating 4 - Poor. 26 out of 577 reviews" "
Rating 2 - Terrible. 23 out of 577 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey, St Johns

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very convenient. Easily accessible. Kind, friendly, and professional staff. Clean and comfortable room.
Stayed 1 night in May 2024

10/10 Excellent

Brandine, Portsmouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, hotel was clean, room was very cozy.
Stayed 1 night in May 2024
Response from Cheri on 22 May 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

8/10 Good

Eneida

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure staying at this hotel.
Stayed 2 nights in May 2024
Response from Cheri on 17 May 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great off the highway location
Stayed 1 night in May 2024
Response from Cheri on 13 May 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean and the staff was friendly
Stayed 1 night in Apr 2024
Response from Cheri on 3 May 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

8/10 Good

Corinne

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved how accessible this place was - perfect for my mom who has limited mobility. Staff was exceptionally nice and helpful.
Stayed 1 night in Apr 2024
Response from Cheri on 3 May 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the different options, the indoor pool, the snack shop, breakfast, and the staff was very nice and professional.
Stayed 4 nights in Apr 2024
Response from Cheri on 3 May 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

8/10 Good

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not crowded
Stayed 1 night in Apr 2024
Response from Cheri on 27 Apr 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

10/10 Excellent

Kel

Liked: Cleanliness, staff & service, property conditions & facilities
It was wonderful
Stayed 1 night in Apr 2024
Response from Cheri on 27 Apr 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

10/10 Excellent

David, Spofford

Stayed 1 night in Apr 2024
Response from Cheri on 13 May 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

10/10 Excellent

Fateima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cheri on 10 Apr 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cheri on 10 Apr 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

8/10 Good

Jim

Stayed 1 night in Mar 2024
Response from Cheri on 18 Apr 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cheri on 30 Mar 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future

2/10 Terrible

Barbara

Stayed 1 night in Mar 2024
Response from Cheri on 18 Apr 2024
Thank you for taking the time to provide us with your feedback. We are sorry to hear that you did not enjoy our stay. Would you mind providing additional details to help us improve your next stay.

8/10 Good

hui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and well-maintained. Hotel room air-conditioning is loud and might be broken. We have tried to turn on the heat mode, but it automatically switches to "cool" mode after heating for 3-5 minutes. Besides, air-conditioning / heater's noise is a little loud to disturb sleep. We had to shut down the machine's power to have a quiet night.
Stayed 1 night in Mar 2024
Response from Cheri on 26 Mar 2024
Dear Hui,Thank you for taking the time to leave a candid review. Thank you for brining this issue to our attention. The engineering team has been made aware of the situation We apologize for any inconvenience that the air conditioning unit may have caused.

8/10 Good

Lena

Stayed 3 nights in Mar 2024
Response from Cheri on 12 Apr 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

10/10 Excellent

Tyquand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and neat, I felt right at home.
Stayed 1 night in Mar 2024
Response from Cheri on 21 Mar 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and clean. The only 2 the things i didn't like was the bed was not very comfortable and the room we were in was by the kitchen and between the early morning hours during the breakfast time it was very noisy and hard to sleep in because of all the banging of pots and pans came thru our room wall and made it very hard to get any sleep.
Stayed 3 nights in Mar 2024
Response from Cheri on 21 Mar 2024
Thank you for taking the time out of your day to leave a candid review. We apologize for any inconvenience that occurred due to the noise. Your feedback is a vital to helping us ensure we are meeting all of our guest needs and gives us the insight needed to help us improve. We look forward to having you stay with us in the future,

10/10 Excellent

Trina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and the breakfast was great and hot
Stayed 2 nights in Mar 2024
Response from Cheri on 19 Mar 2024
Dear Trina,Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

6/10 Okay

Mary Beth

Liked: Staff & service
.
Stayed 2 nights in Mar 2024
Response from Cheri on 18 Mar 2024
Dear Mary Beth, Thank you for your review .Providing outstanding guest service is our goal here at the Fairfield Inn & Suites. Your feedback gives us the much needed insight we need to help us reach our guest expectations. Would you mind providing additional detail on what would make your next stay a 5?

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice suite upgrade. Overall great stay. Glad I had my sleep mask as the blackout curtains were non existent.
Stayed 1 night in Mar 2024
Response from Cheri on 14 Mar 2024
Dear Lisa,Thank you for your review. Your feedback provides as the much needed insight to help as improve and meet our guest needs. We look forward to having you back in the future.

8/10 Good

Julie

Stayed 1 night in Mar 2024
Response from Cheri on 13 Mar 2024
Thank you for your review.

6/10 Okay

Michelle

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We booked the hotel because it had a pool, informed on our second day that the pool was reservation only, we made a reservation for the next morning, woke up early and arrived to the pool closed because of the cleaning crew vacuuming and shocking the water. Never was able to use the pool we paid for.
Stayed 1 night in Feb 2024
Response from Cheri on 12 Mar 2024
Dear Michelle,Thank you for taking the time to leave a candid review. We would like to extended our deepest apologies. It is our goal to provide guest with the best experience and we fell short.

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was clean and easily assecible from highway
Stayed 1 night in Mar 2024
Response from Cheri on 9 Mar 2024
Dear Catherine,Thank you for your review. We are glad to hear you enjoyed your stay. We look forward to having you back!

8/10 Good

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cheri on 9 Mar 2024
Dear SherylThank you for your review. We look forward to having you back!

10/10 Excellent

Doris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stop during our travels back up North from Florida. Excellent room, friendly staff, great breakfast and the use of the pool was a real bonus for my back after sitting in the car for long hours.
Stayed 1 night in Mar 2024
Response from Cheri on 5 Mar 2024
Dear Doris,Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. The hotel team takes great pride in providing an excellent guest experience and are thrilled to hear that we have met your exceptions. Thank you for choosing the Fairfield Inn during your travels.

10/10 Excellent

Tracy-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and staff was very pleasant.
Stayed 1 night in Jan 2024
Response from Cheri on 27 Feb 2024
Dear Tracy-AnnThank you very much for taking the time out to provide candid feedback. We are glad to hear that you enjoyed your stay with us. We look forward to having you in the future.

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so nice. Everyone is very friendly and the rooms and amenities are above 5. I will be returning soon
Stayed 1 night in Feb 2024
Response from Cheri on 26 Feb 2024
Thank you for your review. It makes us happy to hear the staff was so welcoming. We look forward to having you stay with us again!

8/10 Good

Shanice

Travelled with family and small children, Business traveller
Liked: Staff & service
I liked the area the hotel was in. Around a lot of places to eat and shop. I didn’t like how noisy it was when trying to sleep being on the 1st floor.
Stayed 1 night in Feb 2024
Response from Cheri on 26 Feb 2024
Thank you for your review. I apologize for any inconvenience you may have faced due to the noise. We look forward to having you stay with us again. We will be sure not to place you on the 1st floor.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
It's a hotel that's about it nothing special not the best location
Stayed 1 night in Feb 2024
Response from Cheri on 26 Feb 2024
Thank you for your review. Would you kindly give some feedback that would assist us on making your next stay a 5. We do hope you stay with us again!

10/10 Excellent

Tien

Stayed 2 nights in Feb 2024
Response from Cheri on 21 Mar 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
Stayed 2 nights in Feb 2024
Response from Cheri on 22 Feb 2024
Thank you for your review. We look forward to having you stay with us in the future! Would you kindly provided feedback that would helps us improve to make your next stay a 10.

4/10 Poor

Ken

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Does not get a second chance
Picked this hotel specifically for the heated pool. 24 hours after I made my reservation, I received an email informing me that the pool requires reservations and it’s open limited hours until 6pm and closed Sundays. Called the hotel and reserved for one hour. Was informed I could have 7-8 pm. 2 hours past their closing hours. At check in, was told that my reservation for the pool was a day after my check out and this was blamed on me. Eventually, through my persistence, front desk contacted the room who booked the pool and they agreed to share the pool space. Made-up policies, poor communication, evasive service and lack of ownership…. Yes, the hotel is clean and well apportioned, but so are so many other hotels. With so many options in the area, this Bonvoy traveler will not book this hotel again.
Stayed 1 night in Feb 2024
Response from Cheri on 22 Feb 2024
Thank you for your review. We appreciate your provide feedback that would help us improve our guest with a better experience. If you would allow us to make another chance to rectify the issues you faced and make your next stay a 10.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Need more parking
Stayed 1 night in Feb 2024
Response from Cheri on 22 Feb 2024
Thank you for your review. We look forward to having you stay with us in the future!

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cheri on 22 Feb 2024
Thank you for your 5 star review.

10/10 Excellent

Maura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cheri on 22 Feb 2024
Thank you for your 5 star review.

8/10 Good

Sandi

Liked: Cleanliness, staff & service, property conditions & facilities
Kid of situated in a strange place
Stayed 1 night in Feb 2024
Response from Cheri on 22 Feb 2024
Thank you for your review. We look forward to having you stay with us in the future!

10/10 Excellent

Oscar

Stayed 1 night in Feb 2024
Response from Cheri on 21 Mar 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Cheri on 22 Feb 2024
Thank you for your 10 star review. We look forward to your next stay with us!

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my stay
Stayed 2 nights in Feb 2024
Response from Cheri on 22 Feb 2024
Thank you for your 5 star review.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very clean
Stayed 1 night in Feb 2024
Response from Cheri on 22 Feb 2024
Thank you for your 5 star review. We look forward to having you stay with us in the future!

4/10 Poor

Wendy

Stayed 1 night in Jan 2024
Response from Cheri on 22 Feb 2024
Thank you for your review. We look forward to having you stay with us in the future! Would you kindly provided feedback that would helps us improve to make your next stay a 10.

4/10 Poor

Ashely

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cheri on 22 Feb 2024
Thank you for your review. We look forward to having you stay with us in the future! Would you kindly provide feedback that would helps us improve to make your next stay a 5.

2/10 Terrible

redouane

Stayed 1 night in Jan 2024
Response from Cheri on 22 Feb 2024
Thank you for your review. We look forward to having you stay with us in the future! Would you kindly provide feedback that would helps us improve to make your next stay a 5.

6/10 Okay

Lindsay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cheri on 22 Feb 2024
Thank you for your review. We look forward to having you stay with us in the future! Would you kindly provide feedback that would helps us improve to make your next stay a 5.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
This was our 5th stay, we like this place; it's clean, comfortable, and convenient to downtown Wilmington. We make this trip every 2-3 months and will definitely stay again!
Stayed 1 night in Jan 2024
Response from Cheri on 22 Feb 2024
Thank you for your review. We look forward to having you stay with us in the future! Would you kindly provide feedback that would helps us improve to make your next stay a 10.

10/10 Excellent

Charles, Antioch

Stayed 1 night in Jan 2024
Response from Cheri on 22 Feb 2024
Thank you for your review. We look forward to having you stay with us in the future!

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cheri on 22 Feb 2024
Thank you for your review. We look forward to having you stay with us in the future!

6/10 Okay

Yuen Ping

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Wifi didn’t work, asked front desk, was told cannot help. Asked for one more towel n pillow, told to get them at the front, they didn’t deliver to room. Room had a weird smell.
Stayed 1 night in Dec 2023
Response from Cheri on 22 Feb 2024
Thank you for your review. We look forward to having you stay with us in the future! We appreciate your provide feedback that would help us improve to make your next stay a 5.