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Reviews of Homewood Suites By Hilton New Braunfels

3 out of 5
Homewood Suites By Hilton New Braunfels
620 Oxford Dr, New Braunfels, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 556 out of 820 reviews" "
Rating 8 - Good. 155 out of 820 reviews" "
Rating 6 - Okay. 60 out of 820 reviews" "
Rating 4 - Poor. 24 out of 820 reviews" "
Rating 2 - Terrible. 25 out of 820 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Vidhya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean
Stayed 1 night in May 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean…quiet…great breakfast…VERY responsive staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing…clean…quiet…great breakfast and VERY responsive staff! Highly recommend this hotel!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Ayanna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the keyless check in. The room was great and a lot of great amenities close by.
Stayed 1 night in Apr 2024

10/10 Excellent

Brenda, San antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and quiet place all around.
Stayed 2 nights in Apr 2024

4/10 Poor

Denisse

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
When we checked in, our front desk lady was wonderful then it went downhill after that: No wifi the whole stay with no reasoning when we called to ask why and when it will be fixed, TV was not working unless you followed a million steps to get to the channel you wanted. Pool was not open. The lights were flickering the whole time in the bathroom. When contacting the front desk, the lady was VERY rude (not initial check in lady a new one). Just overall not the best experience we’ve had for what we paid.
Stayed 3 nights in Apr 2024

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with free, convenient parking. Walking distance to restaurants and bars. Friendly staff. Nice, free happy hour on Wednesdays. Room was clean and comfortable. Reasonable pricing.
Stayed 2 nights in Apr 2024

10/10 Excellent

Steven

Stayed 1 night in Mar 2024

10/10 Excellent

kim

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptionally helpful and friendly. Nice food options within walking distance to hotel. Convenient location.
Stayed 2 nights in Apr 2024

6/10 Okay

Crystal

Travelled with partner
Disliked: Property conditions & facilities
No hand soap in room or trash bags. Had to walk around entrance to get in and pool closed. Kids running up and down the hall throughout the night.
Stayed 1 night in Apr 2024

10/10 Excellent

Charnee

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tina

Travelled with pets, Travelled with partner
Liked: Property conditions & facilities
Friendly staff, beautiful area with things to do. Very welcoming to pets.
Stayed 1 night in Mar 2024

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a comfortable and perfect stay. So much room at such an affordable price

4/10 Poor

Donald

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Hot in lobby and hallways Ice machine broke on 3rd floor Bags of rotten trash next to ice machine on 1st floor Exposed plumbing under kitchen sink No pillows or blankets for pull out couch in living room where guest are staying. None available No smart TV(Samsung) Basic cable Dirty silverware Dishes in dishwasher WiFi won’t even stay logged in more than 5 mins No control to the fan
Stayed 1 night in Mar 2024

6/10 Okay

Alfredo

Travelled with family
Disliked: Staff & service
To begin with the property is new, look like the furniture were use, men bathroom in lobby didn’t work. Also, they have a a sticker in the bathroom that housekeeping will be there one other day of your stay to clean and change bed and towels. They just put clean towels and throw some soap in the sink, leave the trash and no toilet paper. To mention some of my experience.
Stayed 3 nights in Mar 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024

10/10 Excellent

Katy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always Quiet and wonderful
Stayed 1 night in Jan 2024

10/10 Excellent

Myron, Houston

Stayed 1 night in Jan 2024

10/10 Excellent

Ricca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and the location was accessible to the outlet and the stores around.The customer service was great. We were provided with all the amenities neededI. We will come back again
Stayed 1 night in Jan 2024

10/10 Excellent

Eileen M

Liked: Amenities
Stayed 2 nights in Jan 2024

6/10 Okay

Marybeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
We booked this hotel for EV chargers. We were disappointed to arrive only to discover that the chargers were not working.
Stayed 1 night in Jan 2024

8/10 Good

Kathleen

Great
Stayed 2 nights in Dec 2023

4/10 Poor

Joshua

Stayed 1 night in Jan 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Jan 2024

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and quiet.
Stayed 1 night in Dec 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms, neat clean all over property
Stayed 1 night in Dec 2023

2/10 Terrible

Liam

Disliked: Staff & service, property conditions & facilities, room comfort
Wish I had chosen a different hotel
Renovations with lots of noise occurred between 8am to 5pm every day. Wi-Fi was poor, unable to access via iPad. Breakfast was awful.
Stayed 6 nights in Dec 2023

2/10 Terrible

Rory

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Title: Negative Experience: Basketball Court Adjacent to Guest Rooms Introduction: During my recent stay at [Hotel Name], I encountered a significant issue that greatly affected my overall experience. The hotel's decision to situate a basketball court right next to guest rooms, even on the first level, proved to be highly disruptive. Despite my attempts to address the matter with the hotel staff, their lackadaisical response escalated into an argument. Consequently, I strongly advise against staying at this establishment, unless excessive noise and disturbances do not pose an inconvenience to your stay. Body: 1. Noise Disruption: The main concern I faced during my stay at [Hotel Name] was the constant noise emanating from the adjacent basketball court. The proximity of the court to the guest rooms meant that guests, including non-residents, were permitted to play basketball until 10 o'clock at night. As a result, achieving a good night's sleep or being able to leave the hotel early became nearly impossible due to the persistent noise levels in the surroundings. 2. Staff Response: Seeking resolution, I approached the hotel's staff to voice my concerns about the disruptive basketball court. However, I was met with a shockingly lackadaisical attitude from the personnel.

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Randy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Room was what we expected. A few security issues with the doors. Our room door would not shut and lock unless you really pulled it closed or leaned into it. More than once we thought it was closed/locked only to find it was open. Same situation on the stairwell doors. Could definitely be a safety issue. Other than this the property met our expectations.
Stayed 1 night in Nov 2023

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there only one night. We didn’t try the breakfast but there were A LOT of people there enjoying themselves. Our room was excellent, the stocked kitchenette and coffee and full sized fridge were awesome. Staff at checkin and out was just so friendly! Will definitely stay there again on our next trip!
Stayed 1 night in Nov 2023

6/10 Okay

Gordon

Liked: Cleanliness, staff & service
No hand soap in room. No coffee in room because coffee maker did not work.
Stayed 1 night in Nov 2023

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and clean. Great area. Can walk to shops, bars and restaurants.
Stayed 1 night in Nov 2023

10/10 Excellent

Angelica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish check out late was available.
Stayed 1 night in Oct 2023
Response from Homewood Suites New Braunfels on 7 Oct 2023
Thank you for your feedback.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Homewood Suites New Braunfels on 1 Oct 2023
Thank you for staying with us.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Homewood Suites New Braunfels on 1 Oct 2023
Thank you for staying with us.

2/10 Terrible

LAMBERTO, Fort Worth

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Water heater wasn’t working. And I didn’t get a credit on my stay. All I had was cold water
Stayed 1 night in Jul 2023
Response from Homewood Suites New Braunfels on 16 Sept 2023
Thank you for your recent stay. We apologize that you had some issues during the stay. Please contact the hotel and speak with us.

10/10 Excellent

Ricca

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great Hotel!
Stayed 1 night in Aug 2023
Response from Homewood Suites New Braunfels on 16 Sept 2023
Thank you for your recent stay with us. We are glad you had a good stay.

8/10 Good

Sally

Stayed 2 nights in Aug 2023
Response from Homewood Suites New Braunfels on 2 Sept 2023
We are glad you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff on late afternoon was excellent.
Stayed 1 night in Aug 2023
Response from Homewood Suites New Braunfels on 29 Aug 2023
This is great to hear. We are glad you enjoyed your stay with us!

10/10 Excellent

Martha

Stayed 1 night in Aug 2023
Response from Homewood Suites New Braunfels on 16 Sept 2023
Thank you for your recent stay with us. We are glad you enjoyed the visit.

10/10 Excellent

Carly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location and large room. Very friendly employees with good breakfast.
Stayed 2 nights in Aug 2023
Response from Homewood Suites New Braunfels on 2 Sept 2023
Thank you for your recent stay. We are glad you had a good time.

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Homewood Suites New Braunfels on 15 Aug 2023
We are glad you enjoyed your stay with us!!

10/10 Excellent

DAVID

Stayed 1 night in Aug 2023
Response from Homewood Suites New Braunfels on 2 Sept 2023
Thank you for your recent stay.

10/10 Excellent

Adrienna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loked rhe cleanliness and helpful staff
Stayed 2 nights in Aug 2023
Response from Homewood Suites New Braunfels on 13 Aug 2023
Thank you for your recent stay with us. We are glad you had a nice stay.

6/10 Okay

Clinton

Travelled with family
The air conditioning was out in half the building with over 100 degree heat. They served refried beans and scrambled eggs one morning. The wifi was out for half the day when i got there. The ice maker was not working on our flor and 1 elivator was broke down.
Stayed 3 nights in Aug 2023
Response from Homewood Suites New Braunfels on 13 Aug 2023
Thank you for your recent stay. We apologize that you had some issues during the stay. Please contact the hotel and speak with us.

10/10 Excellent

Robert

Stayed 1 night in Aug 2023
Response from Homewood Suites New Braunfels on 2 Sept 2023
Thank you for recent stay with us.

10/10 Excellent

Oswaldo

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Homewood Suites New Braunfels on 13 Aug 2023
Thank you for your recent stay. We are glad you enjoyed the visit.