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Reviews of Hotel Schloss Neustadt-Glewe

4 out of 5
Hotel Schloss Neustadt-Glewe
Schlossfreiheit 1, Neustadt-Glewe, MV

Reviews

8.6

Excellent

Rating 10 - Excellent. 153 out of 355 reviews" "
Rating 8 - Good. 143 out of 355 reviews" "
Rating 6 - Okay. 44 out of 355 reviews" "
Rating 4 - Poor. 9 out of 355 reviews" "
Rating 2 - Terrible. 6 out of 355 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle R.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just beautiful! Rooms were large , comfortable and gorgeous.
Stayed 1 night in Oct 2023
Response from The Castle Ghosts on 17 Dec 2023
Dear Michelle,thank you very much for the fantastic feedback.Please visit us again at the castle at any time.Best regards,

10/10 Excellent

Juha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Dieter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful rooms and great breakfast. Love the history!!! The ceilings of our room was incredible.
Stayed 1 night in Jun 2023
Response from The Castle Ghosts on 13 Jun 2023
Dear Dieter,Thank you for the great rating.Please visit us again.greet it,

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Pretty ok-ish
We expected to be sleeping in the schloss itself, but unfortunately the family rooms are in another building. We waited a couple of minutes at the reception, some of the staff does not speak English at all. One of our rooms reeked of smoke, clearly the previous tenants smoked there heavily. We were given a different room on another floor, which was clean. Rooms are spacious, bathrooms rather old-fashioned, curtains are tiny. Breakfast was ok, but there were tiny flies everywhere, which was a bit gross. Beds were ok. The prices were low enough to justify this pretty mediocre experience, but it’s a shame because it looked like a really nice place in the pictures. The highlights: Schwerin is nearby, and the fantastic Asian restaurant just up the street from the hotel (barely 4 minutes walk).
Stayed 1 night in Oct 2022

8/10 Good

Jorge R

Stayed 2 nights in Sep 2022

4/10 Poor

uwe

Travelled with partner
Disliked: Property conditions & facilities
Outsiden condition of Building is rather poor. Small village with almost no other options. Our room was gone and they did offer us a smaller room that was totally dark and with very old furniture. The lowest has been, that the hotel had a wedding party ongoing and that they did close the restaurant for Guete that have not been part of the wedding group!!!! Totally innacceptable , since the village does not offer any other, valid alternate! Overall , a very lousy way of threatening guests and the current rating is at least one point too good!
Stayed 2 nights in Sep 2022

8/10 Good

alex

Liked: Staff & service, amenities, property conditions & facilities
Overall, great spot, however they’re laundry service was a bit steep on the prices. Having said that, no one else around to do it. I was happy to stay there for 5 nights as they offered the sauna for free
Stayed 5 nights in Aug 2022

8/10 Good

Frank

Liked: Staff & service, property conditions & facilities
Nice and good hotel. But same rooms need a modification.
Stayed 1 night in Sep 2020

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from P. Marek on 8 Feb 2020
Vielen Dank für die volle Punktzahl und bis bald! Es grüßen Die Schlossgeister und P. Marüek - Hoteldirektor

10/10 Excellent

Terje

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always nice.
3rd time i have stayed there. Always nice. Good breakfast and nice large rooms. Clean and tidy rooms. Great price.
Stayed 1 night in Aug 2019

10/10 Excellent

Tali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect.. Cosy and quiet
Perfect.. Very good breakfast
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from P. Marek on 16 May 2019
Lieber Gast, vielen Dank für die Gute Bewertung! Es grüßen Ihre Schlossgeister & P. Marek - Hoteldirektor

8/10 Good

Niels Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in old manor surroundings
Staying in an old palace style mansion, but it has been very nicely renovated in to a hotel... I most often use this to relax a night when passing through Germany...Hotel is situated just a few minutes off the Autobahn between Berlin and Hamburg...but hotel and the surroundings are also well situated for exploring the area around... Very clean and with good breakfast...Free parking available just next to the hotel..The staff is friendly...However a big minus is that internet rarely works and I had problem with that every time i stayed there... Ps! make sure you get a room in the palace itself and not the annex, if you want to sleep in the "older" palace atmosphere... When entering Neustadt Glewe there is a radar control just at town entrance...be careful when driving into Neustadt!
Stayed 1 night in Mar 2019
Response from P. Marek on 29 Mar 2019
Dear Niels, thank you so much for your Feedback.We are always working on our Products, so we've installed free Wifi in our Amtshaus next door. We are very sad, that you've been taken by the speed camera and we'd like to invite you for a speedy-beer when you arrive next time. With best regards, P. Marek - Managing Director

8/10 Good

Bernd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived too late to really enjoy the hotel amenities. Stayed in the Amthaus. From the outside it kept its historical image but inside all gutted and modern. Would have been nice to reflect the old inside with photos or paintings. Comfortable and clean. Close to the historical centre of town - including the "Burg" (Castle). A number of restaurants nearby and a walking / biking trail with a park.
Stayed 1 night in Nov 2018
Response from Manager on 30 Nov 2018
Thank you for your positive feedback. We keep the idea of having old picutres on the wall. Your Hotel Schloss Neustadt-Glewe Team

10/10 Excellent

shai, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value for money. very clean great breakfast
Stayed 1 night in Aug 2018

8/10 Good

Anita

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Sofa bed was too firm for kids to sleep on. Has so much space in room not so much of counter space. Had the expression staying in palace but we got to stay in "mother inlaw" rooms :(. Breakfast buffet was nothing speacial. Must ask for cappuccino or you get table thermos coffee!
Stayed 2 nights in May 2018

8/10 Good

Silje

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Response from General Manager on 3 May 2018
Thank you for your kind feedback !

10/10 Excellent

Margret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend.
Clean, swift. A comfortable say.
Response from General Manager on 3 May 2018
Thank you for your great feedback. We are working on this every day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big and comfortable room and bathroom. No Wi-Fi though (only in main building in which we did not stay). Very good breakfast.
Response from Hotel Manager on 10 Apr 2018
Thank you for your kind feedback. We really appreciate this.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good breakfast, bad wi-fi/phone
We stayed the night here as we were passing through Germany from Denmark. The only issue was there was no wi-fi in our room.. and the phone didn't work. And the front desk guys failed to tell me this before we went to our room. When I walked back to ask about the wi-fi, the desk worker very insincerely and flippantly said, "Oh, sorry, your wi-fi doesn't work. We don't know why. You can use the wi-fi here in the lobby." Umm, you could have told me when I checked in. Our room was in another building, an annex, so wi-fi in the lobby was not going to happen. The room was truly no frills, but comfy and warm and the bathroom was big with a nice shower. The breakfast buffet was wonderful, and the lady who worked down there was just wonderful.. very friendly to my family--thank you. We would stay here again, but perhaps the front desk personnel need a little help with customer service.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical Castle
I had been traveling for work for 26 days and wanted to get off the beaten path. The last night was spent I a gorgeous 400 year old castle. I and a colleague arrived late, but the kind woman and gentlemen at the front desk quickly provided a bottle of wine for us as requested even though the restaurant was closed. Also, we called ahead to see if it was possible to get a massage since it was advertised and they were quick to accommodate even with our late arrival (7:30 pm) The massage itself was fantastic and a very reasonable price. The rooms were gorgeous, the elegance of the castle took you back in time. The breakfast in the morning was served in the restaurant, must have been a dungeon or cold storage from its day and it was wonderfully charming and the food was tasty. Thank you for a wonderful time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Nad, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel,
Nice and clean, friendly staff and good breakfast Really enjoyed this cosy restaurant . I really recommend it for couples who what to have a nice night out . Visited April 2015
Response from Matthieu Stange on 7 Oct 2015
Dear Nad, thank you for your great rating! Kind Regards, Your Team of Mercure Hotel Schloss Neustadt-Glewe

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Andreas

Travelled with family
Disliked: Cleanliness
Ich kann nur meine Meinung wiedergeben: Personal an der Rezeption und beim Frühstück war höflich und nett. Wir haben für drei Erwachsene gebucht und ein Familienzimmer bekommen wo der TV im "Kinderzimmer" steht in dem es Fenster gibt die nicht zu öffnen gehen ,den Zugang zur WE und zum innenliegenden Bad in dem die Lüftung defekt war und auch nicht bei täglicher Reklamation repariert wurde. Unzumutbar. Auch wurden Spinnenweben und Dreck auch Reklamation nicht beseitigt und gereinigt. Ich hoffe das dies nur ein Einzelfall war spricht aber nicht für das Haus
Stayed 4 nights in Apr 2024

6/10 Okay

Ludwig

Stayed 1 night in Apr 2024

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hjem reise
Greit hotell for en overnatting eller to vist man vil se litt av byen.personalet veldi sevice innstillte.fikk god imotakkelse av de
Stayed 1 night in Jan 2024

10/10 Excellent

Astrid

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Et hyggeligt slotshotel
Overnattet et par nætter i forbindelse med besøg i Schwerin. Værelset, en lille suite i slottet, har smukt, rummeligt og velindrettet. Personalet var hjælpsomt og morgenmaden god.
Stayed 2 nights in Dec 2023

8/10 Good

christian

Stayed 1 night in Dec 2023

6/10 Okay

Are

Stayed 1 night in Nov 2023

6/10 Okay

jakob

Liked: Cleanliness, staff & service, room comfort
Det kunne være værre :-)
Fint for en overnatning. God service ved indtjekning, meget serviceminded medarbejder. Da vi ankom tæt på kl. 20 og spurgte til restaurant ringede hun straks til den nærliggende, så vi kunne være sikker på at få et bord og kokken ikke var gået hjem. Hotellet kunne godt trænge til en opfrisker, men samlet set hang pris og kvalitet fint sammen. Morgenmaden skuffede dog en smule. Der blev ikke rigtigt fyldt op mens vi var der henunder kl. 9.00, selvom der fortsat kom gæster ned på det tidspunkt.
Stayed 1 night in Dec 2023
Response from The castle ghosts on 22 Dec 2023
Dear Jakob,Thank you very much for the nice feedback.We would be happy to welcome you back to the castle at any time.We have passed on feedback regarding breakfast and will pay more attention to the buffet in the morning.Greetings,

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thrilling historical settings at amazing rates.
This is a hidden gem, where you can experience to stay in a genuine castle, often at rates that are lower than a hostel in more well-known destinations. In some rooms you really can feel the history in the walls and under the unbelievaby beautiful ceilings. We've been here several times, but the experience is fantastic every time, and the junior suite we got this time, was just absolutely fabulous. Neustadt Glewe is a very charming and quiet village, that also boasts a medieval castle, and loads of half-timbered houses. It's a perfect and relaxing getaway.
Stayed 1 night in Nov 2023
Response from The castle ghosts on 22 Dec 2023
Dear Lars,Thank you very much for the great feedback.It's nice to read that you've been here several times.We would be happy to welcome you back to the castle at any time.Greetings,

10/10 Excellent

Gerrit

Stayed 2 nights in Dec 2023

10/10 Excellent

KATRI ORVOKKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old charm castle with tea station
Castle was lovely <3 We (adult daughter and me) booked a superior double on the road around 22:45 about 30km away and therefore didn’t manage to get there before 23:00 (but 23:05) so reception was closed and no personel was there anymore; however everything worked smoothly by phone and we got the and quidance and as a suprise an upgrade to Junior suite, wich was the safest way to avoid my feather allergies :) Breakfast was good with tea station <3
High ceelings with stuckos, curtains and furniture made the old charm complete <3 Room was warm and cosy despite the snow storm outside
Stayed 1 night in Nov 2023
Response from The castle ghosts on 22 Dec 2023
Dear Katri,Thank you very much for the nice feedback.We would be happy to welcome you back to the castle at any time.Greetings,

10/10 Excellent

rut

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Nov 2023

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gut bürgerlich im herrschaftlichen Gemäuer
Stayed 2 nights in Nov 2023
Response from Die Schlossgeister on 22 Dec 2023
Lieber Thomas,vielen Dank für das nette Feedback.Kommen Sie uns doch jederzeit wieder besuchen.Es grüßen,

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hyggeligt gammelt slot med masser af historie Beliggenhed 2 minutter fra den store museums borg med restaurant.
Stayed 1 night in Nov 2023
Response from The castle ghosts on 22 Dec 2023
Dear Michael,Thank you very much for the nice feedback.We would be happy to welcome you back to the castle at any time.Greetings,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft ist sehr schön, daß Personal ist sehr freundlich, das Frühstück ist wirklich lecker.
Stayed 1 night in Nov 2023

10/10 Excellent

Bent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Bauke-Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mooie ruime kamers voor weinig. Mogen nog even investeren in laadpalen voor auto's.
Stayed 1 night in Oct 2023
Response from The Castle Ghosts on 17 Dec 2023
Dear Bauke-Jan,Thank you very much for the great feedback.We already offer charging options for electric cars.Best regards,

6/10 Okay

Karina Gylmer

Travelled with family
Vi havde kun en enkelt overnatning. Der var en del støj fra vejen. Sengene og morgenmaden var Ok, men koldt på værelset. Vi boede i annekset. Ok valuta for pengene.
Stayed 1 night in Oct 2023
Response from The Castle Ghosts on 17 Dec 2023
Dear Karina,Thank you very much for the constructive feedback.We have already reacted to the temperatures and have already turned on the heaters in every room.So that no one comes into a cold room.Best regards,

10/10 Excellent

Morten

Stayed 1 night in Oct 2023

10/10 Excellent

Gunilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charmigt boende med härlig frukostbuffe.
Stayed 1 night in Oct 2023
Response from The Castle Ghosts on 17 Dec 2023
Dear Gunilla,Thank you very much for your great feedback.We would be happy to welcome you back to the castle at any time.Best regards,

10/10 Excellent

Gert

Stayed 1 night in Oct 2023

8/10 Good

Fredrick

Stayed 1 night in Sep 2023

8/10 Good

Joerg

Liked: Staff & service
Nettes Hotel. Leider etwas in die Jahre gekommene 90er-Jahre-Ausstattung, aber für die Lage vermutlich OK. Parken direkt im Schlosshof möglich. Frühstück war OK, aber nix besonderes. Gute Ausflugsmöglichkeiten in der näheren Umgebung.
Stayed 2 nights in Sep 2023
Response from Die Schlossgeister on 26 Nov 2023
Lieber Joerg,vielen Dank für Ihr Feedback.Gerne nehmen wir Ihre Anmerkungen mit in die Verbesserungsvorschläge auf.Es grüßen,

8/10 Good

Carsten

Business traveller
Liked: Cleanliness, staff & service
Næsten ok!
Outdatede møbler. Knirkende gulv på værelset. Mangler wifi, som ikke er på hotellet. Morgenmad ok, men juice/ vand var stuetemperatur.
Stayed 1 night in Sep 2023
Response from The Castle Ghosts on 15 Dec 2023
Dear Carsten,thank you for the feedback.They stayed in a 300 year old house. Shouldn't the floor creak?The WiFi, which is only slightly accessible on the 2nd floor, can be used at any time in our cozy library.Cold juice for breakfast is not good for everyone. Please feel free to contact us at any time to serve you a cold juice.Best regards,