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Reviews of Hotel de l'Ecluse

3 out of 5
Hotel de l'Ecluse
Rue De l'Ecluse 24, Neuchatel, NE

Reviews

8.6

Excellent

Rating 10 - Excellent. 42 out of 103 reviews" "
Rating 8 - Good. 47 out of 103 reviews" "
Rating 6 - Okay. 9 out of 103 reviews" "
Rating 4 - Poor. 3 out of 103 reviews" "
Rating 2 - Terrible. 2 out of 103 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

E. Michael

Business traveller
Disliked: Staff & service
The meeting that I was schedule to attend in Neuchatel was cancelled a full six months before it was to take place due to the Covid-19 pandemic. When I attempted to communicate with the hotel both through Orbitz and directly to see if I could get a refund, partial, refund, or postpone my reservation until next year, my queries were met with silence. Clearly not a guest-customer oriented establishment. The kept the deposit and didn't say a word. Very poor customer relations.
Stayed 6 nights in Jul 2022
Response from reception on 17 Jul 2022
we don't know with hoom you take contact , we allready arrange a lot of our customer like you ,so why not you ? i tryed by my self to contact you and no answer ? regards

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
I have booked this hotel because it said that I would have a mini kitchen. Upon check-in, I did not find any, so I asked the receptionist and she said "oh but we are fully booked and I cannot change." It was a disappointment. The room was very small as well.
Stayed 1 night in Jun 2021

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Neuchatel
I came here for a conference. This hotel is wonderful. It is a 10 to 15 minute walk to/from the train station. The service is great, and it is very clean. I did not have the breakfast, so I cannot comment on it. There is a small kitchenette in the room, and you can get equipment (pans, pots, utensils, plates, etc.) at the front desk. They are happy to provide what you need. There is a nice grocery next store. The hotel is very close to the lake and this pedestrian area of town - 5 minutes away.
Stayed 5 nights in Sep 2018

4/10 Poor

Janetta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blank!
Hotel double booked us so we had to go somewhere else. Not impressed!
Stayed 2 nights in Jun 2017

10/10 Excellent

Kevin William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very comfortable,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Alain d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and well run
Friendly, clean, efficiently run

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

guillaume, rennes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant in the city centre
good one night stay for professional purpose

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Never again
Arrived at Midnight and no reception is there. No AC in hotek and no screen on windows. It was 90F. I ched out in the morning and paid one night penalty. Absolutely horrible.

10/10 Excellent

Stephany, HOUSTON TEXAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT LOCATION

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK
Very ok for short trips. Tiny (!) TV on the floor, low window. Clean.

8/10 Good

Simon, Stokeinteignhead

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Rooms we well equipped and up to date. Service was excellent.

8/10 Good

Genevra

Liked: Cleanliness, staff & service
Fulfilled our needs
Rooms are very small otherwise very pleasant. Entry had steep steps leading to front door.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Good location, nice quaint room, very clean.

6/10 Okay

Working at PMI, UK

Disliked: Property conditions & facilities
Good Location OK Hotel
It had a good location average hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
We stayed in Hotel L'Ecluse overnight to catch an early train to Paris. Location was not ideal for that purpose (not within walking distance from train stainion with luggage) but other hotels were fully booked. Our room was small but comfortable. Hotel has no parking and no accessible entrance, we've got to carry heavy luggage upstair from street to the hotel enterance. It was noisy early in the morning and it was noisy till late night because of proximity of railroal tracks. Staff speaks English and was helpful during our stay: provided extra cups and tea pot to make tea in the room, arranged taxi. Bed and linen were very clean.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

aline

Liked: Cleanliness, property conditions & facilities
Satisfactory stay
Nothing outstanding

8/10 Good

Daniel, Tampa, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Simple, and Inexpensive
Hotel de l'Ecluse is quite nice when visiting Neuchatel for either business or pleasure. I travel to Neuchatel about twice a year for business and always stay there, although I would not hesitate to stay on vacation. The rooms are very simple and efficient. A characteristically European bed and bathroom await (not overly large, but not cramped). The free wifi is really nice in a continent where everything is quite expensive. The staff is very friendly and speak English, although a minimal amount of French goes a long way. The breakfast is pleasant and I usually get it. The city attractions are a very short walk and there are a few very nice restaurants very close by. The area is not dodgy at all, just use common sense and you will be fine. The bus line is quite handy and the Ecluse stop is 1/2 block away. Do not let the proximity of the train tracks on a satellite view scare you, they are about 60 feet up in elevations and Swiss trains are ultra-quiet. I had a room facing the tracks and had to *try* to detect when a train would pass.

8/10 Good

Moreno

Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel was very clean and the staff was very kind. The location is not far from both the train station and the downtown (almost middle of the slope between the station and the downtown). The breakfast was not gorgeous but sufficiently good for me. Only the problem was no AC. The room was quite hot during my stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Giorgio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr sauber und praktisch eingerichtet.
Stayed 2 nights in Jun 2023

8/10 Good

Sabrina

Stayed 2 nights in Jan 2023

10/10 Excellent

Fabienne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL A RECOMMANDER
Stayed 3 nights in Jun 2022

8/10 Good

Tanja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes, gerämiges Zimmer. Sehr ruhig.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neuchâtel bei Regen
Das äusserst zentral gelegene Hotel ist eine kleine Perle in dieser Stadt mit durchaus romantischem Flair. Unser Zimmer war extrem ruhig zum Innenhof gelegen, praktisch eingerichtet und funktional. Die Bedienung war aufmerksam und sehr freundlich. Wir kommen gerne wieder!
Stayed 2 nights in Jul 2021

10/10 Excellent

Heidi

Stayed 1 night in Jul 2021

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service
Gutes Hotel für Kurzaufenthalt
Insgesamt gute Übernachtungsmöglichkeit für eine Nacht, Hotel bzw. Zimmer etwas in die Jahre gekommen. Grösstenteils sauber. Altstadt gut erreichbar in wenigen Fussminuten. Leider kein Parkplatz und keine Vergünstigung (mind. CHF 25.00 pro 24h in umliegenden Parkhäusern!)
Stayed 1 night in Jul 2021

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
N. Weisskopf
Super Zentrale Lage.
Stayed 3 nights in May 2021

10/10 Excellent

robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un bon choix pour dormir à Neuchâtel
L'hôtel n'est pas facile à trouver et je n'ai pas trouvé où me garer ailleurs qu'au parking du centre commercial à proximité. Mais il est bien situé, refait à neuf et d'un tarif raisonnable.
Stayed 1 night in Apr 2021

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent emplacement
Personnel accueillant et serviable. Chambre propre et confortable. Possibilité de manger sur place (très bon). Au centre ville.
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

STEPHANE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour affaire
Je recommande
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Der Aufenthalt im Hotel war sehr angenehm.
Stayed 2 nights in Nov 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wunderbar
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel tres agreable et propre, bien situé . Les chambres sont calmes et spacieuses.
Stayed 3 nights in Aug 2020

10/10 Excellent

josiane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Carlo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top!
Top!
Stayed 1 night in Jul 2020

10/10 Excellent

Maryse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le seul bémol wifi trop lent
Stayed 1 night in Jul 2020

8/10 Good

Yeliz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Hotel an guter Lage gerne wieder
Stayed 1 night in Jun 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & clean room with a kitchen. Friendly staff
Really nice Hotel with a nice room with a small kitchen. The view from the room was nice and the person in the reception was friendly and helpful.
Stayed 3 nights in Jun 2020

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TipTop
Sauberes Zimmer, gute Lage, freundliches Personal
Stayed 1 night in May 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modernes Hotel mit Flair!!
Schönes modernes Hotel mit toller Einrichtung, freundlichem Besitzer, schöne Zimmer, tolle Lage, sehr sauber - das Hotel hat ein tolles modernes Flair! Danke!!
Stayed 2 nights in May 2020