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Reviews of Neptune Motor Lodge

2.5 out of 5
Neptune Motor Lodge
111 New York Rd, Neptune City, NJ

Reviews

5.6
Rating 10 - Excellent. 27 out of 268 reviews" "
Rating 8 - Good. 70 out of 268 reviews" "
Rating 6 - Okay. 65 out of 268 reviews" "
Rating 4 - Poor. 36 out of 268 reviews" "
Rating 2 - Terrible. 70 out of 268 reviews" "

5.8/10

Cleanliness

6.0/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

8/10 Good

LMK

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean. Our room had a new bathroom. The room was clean, very nice room for the money.
Stayed 1 night in Mar 2020
Response from Keith Aj on 18 Mar 2020
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Building should be condemned
This Building should be condemned! The owners should be as well! Not a smile to be had by anyone involved in this whole transaction. Me OR the owners! As I checked in I was asked for a $20 Bill for my deposit. “No receipt!” Was the answer I received after asking for proof of my deposit. As I walked out of the abandoned bus station like “lobby”, I proceeded to the second floor up the Crime Scene like stairwell. My room looked as if someone just left... unexpectedly. It looked like someone was about to film a 80s Drug Deal gone Bad film... But had to leave due to a REAL Drug Deal going bad in the hallway... The Heater turned on intermittently every 33.7 seconds (I timed it) and ran for as long as it wanted and at whatever temperature it wanted until it was the temperature of the sun. The Toilet seemed to get jealous of the heaters “action” and decided to play the same on/off game throughout the evening. I probably should have called the police due to a Beating or Murder or whatever was happening up stairs, but I didn’t want to upset the “locals” any more than they Already seemed to be. When I checked out I mentioned the ordeal to the owners. They acted as if it was Normal and that nothing happened... This Place is a rat hole and should be removed from Any and All destination choices. ... ample parking... :)
Stayed 2 nights in Feb 2020
Response from Keith Aj on 4 Mar 2020
We are very sorry to hear that you had a less than satisfactory stay at our hotel. You came to check in after midnight tired and its out duty to get you going to your room ASAP. Secondly, If you were not happy with the room or our property atmosphere you could have returned to the front desk right after seeing the room and cancelled your reservation with full refund. Not to mentioned that you heard some loud conversation outside, it was weekend and we are next to a night club, you could have called the office and we would have asked the other guest to keep low voice.

10/10 Excellent

Regular

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are always very clean, nice, quiet & respectful
Stayed 1 night in Feb 2020
Response from Keith Aj on 4 Mar 2020
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Keith Aj on 21 Feb 2020
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

2/10 Terrible

Cesar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Keith Aj on 20 Feb 2020
We are very sorry to hear that you had a less than satisfactory stay at our hotel. We want all of our guests to have a pleasant stay with us.

6/10 Okay

Octavio

Liked: Cleanliness, room comfort
The have me the wrong room . The room was cold even with the heater on
Stayed 1 night in Feb 2020
Response from Keith Aj on 20 Feb 2020
We are very sorry to hear that you had a less than satisfactory stay at our hotel. If you had called us it takes just a minute to reset the heater. We want all of our guests to have a pleasant stay with us.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Keith Aj on 12 Feb 2020
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Keith Aj on 23 Jan 2020
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Is really close to town and the prices is affordable
Stayed 1 night in Dec 2019
Response from Keith Aj on 2 Jan 2020
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Keith Aj on 15 Dec 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

6/10 Okay

Glenn

Disliked: Staff & service
Stayed 2 nights in Nov 2019
Response from Keith Aj on 15 Dec 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

8/10 Good

Elise

Stayed 2 nights in Sep 2019

8/10 Good

Nicole

Travelled with group
Liked: Room comfort
Stayed 1 night in Nov 2019
Response from Keith AJ on 16 Nov 2019
Thank you so much for taking the time to leave such a nice honest review. We are very happy that you had a great time here at Americas Best Value Inn. We have fixed TV channels and we do hope to see you again soon!

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Keith Aj on 17 Oct 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel. Its beech property we have seasonal business. We want all our guests to have a pleasant stay with us, Thank you.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is the dingiest place I've ever stayed for $100. Improvements need to be made.
Stayed 1 night in Oct 2019
Response from Keith Aj on 17 Oct 2019
We thank you for your honest review. We are new management and are constantly trying to improve our property so our guests have an enjoyable stay. Again, thank you for your review and for pointing out what we may be able to fix for your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Keith Aj on 17 Oct 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I felt room clean, bathroom ceiling tiles molded.No stopper in bath tub. No breakfast provided thogh af said it was.
Stayed 1 night in Sep 2019
Response from Keith Aj on 7 Oct 2019
Thank you so much for taking the time to leave review. We are very sorry that you were little uncomfortable, we have complement breakfast only in summer, rest of the year its not busy on the contrary we reduce price all year.

2/10 Terrible

Marie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Keith Aj on 7 Oct 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel. We want all of our guests to have a pleasant stay with us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Keith Aj on 7 Oct 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon! Please remind us on your next booking, we will be more than happy to offer you some upgrade.

6/10 Okay

jack

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Keith Aj on 15 Sept 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Sep 2019
Response from Keith Aj on 15 Sept 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

6/10 Okay

Guillory

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Unique is putting it lightly . First no one at desk had to ring bell then wait for someone. When he arrived he asked who what and when without any eye contact then had to walk around building to find maid to see if room was done ? Check in time is 3 and we got there at 4:00. Then as we settled in a man questioned husband if we were smoking weed then wanted to search our room ???? But realized not our room but next door ???? Very strange man with a attitude. Room was very cleaned but in serious need of repairs .
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from Keith Aj on 15 Sept 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
He kick me out because i used bathtub and when i used did fluid downstairs
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2019
Response from Keith Aj on 15 Sept 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel. We want all of our guests to have a pleasant stay with us.

4/10 Poor

L. Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Keith Aj on 15 Sept 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel. We want all of our guests to have a pleasant stay with us.

8/10 Good

Verified traveller

Basic, very clean, convenient location. Checkin/out very easy.
Stayed 4 nights in Jul 2019
Response from Keith Aj on 15 Sept 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2019
Response from Keith Aj on 15 Sept 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel. We want all of our guests to have a pleasant stay with us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very dirty hotel and no one should stay there at all. Pictures are not what it looks like it’s very gross
Stayed 1 night in Jul 2019
Response from Keith Aj on 24 Jul 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel. We want all of our guests to have a pleasant stay with us.

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2019
Response from Keith Aj on 24 Jul 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel. We want all of our guests to have a pleasant stay with us.

2/10 Terrible

Matthew

Disliked: Staff & service
Be careful of fraudulent charges.
I originally booked three rooms and cancelled two. I spoke to the manager and cancelled online. They proceeded to charge me for the two cancelled rooms and refused to credit the charges. Total con job, be careful.
Stayed 1 night in Jul 2019
Response from Guest Relations on 20 Jul 2019
Dear Matthew, We appreciate you for taking the time to share your recent stay with us. We understand that our accommodations didn't meet your expectations and want to apologize for the inconvenience you experienced. Delivering an exceptional visit is always what we strive for, and our team will work to quickly address the booking concern you raised. It is our hope that you will consider staying with us again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close yo the beach , clean , good service, very good price , good towels
Stayed 1 night in Jul 2019
Response from Keith Aj on 15 Jul 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

4/10 Poor

RR

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not clean. It was run down . I did not feel safe
Stayed 1 night in Jul 2019
Response from Keith Aj on 15 Jul 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel. This area is very safe. We want all of our guests to have a pleasant stay with us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not satisfied
Pool is falling apart, carpet in the hallway is filthy. Room doesn’t smell good.
Stayed 1 night in Jul 2019
Response from Keith Aj on 15 Jul 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel. After summer we have plans for remodeling. We want all of our guests to have a pleasant stay with us.

8/10 Good

Tae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Keith Aj on 15 Jul 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019
Response from Keith Aj on 9 Jul 2019
Thank you so much for taking the time to leave such a nice honest review. We are very happy that you had a great time here at Americas Best Value Inn. We have fixed TV channels and we do hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Room comfort
Stayed 4 nights in Jul 2019
Response from Keith Aj on 9 Jul 2019
Thank you so much for taking the time to leave such a nice honest review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your receptionist had an attitude for everything. Ex card not working or extra roll of toilet paper. The bed was so hard that I woke up everyday with back pain. The couch that turned into a bed was disgusting it had a bunch of stains and smelled rotten. They yelled at the kids for everything at the pool.
Stayed 4 nights in Jul 2019
Response from Keith Aj on 9 Jul 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel. If you were not happy with the room, you could have asked the front desk to change your room or cancelled your reservation with balance days of refund. We are constantly trying to improve our property so our guests have an enjoyable stay. We did speak to our team to be courtesies and a willingness to help our guests.

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019
Response from Keith Aj on 9 Jul 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Keith Aj on 9 Jul 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel. We want all of our guests to have a pleasant stay with us.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The tub was stained and cracked in my bathroom. The lamp shades were torn & frayed in my room. The pool at this facility was not open. When I made the reservation on the telephone, I requested adjoining rooms. Upon arrival here, I was told that they do not have adjoining rooms. At first I was told that the rooms would not be beside each other but then I was given 2 rooms next to each other.
Stayed 1 night in Jun 2019
Response from Keith Aj on 25 Jun 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel. We want all of our guests to have a pleasant stay with us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Keith Aj on 8 Jun 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel, we take our guests seriously, we do want you to know, we value your business and want all our guests to have a pleasant stay here at the shore.

8/10 Good

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Keith Aj on 8 Jun 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Keith Aj on 25 Jun 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Keith Aj on 5 Jun 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Keith Aj on 25 Jun 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in May 2019
Response from Keith Aj on 5 Jun 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019
Response from Keith Aj on 25 Jun 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel, we take our guests seriously, we do want you to know, we value your business and want all our guests to have a pleasant stay here at the shore

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Keith Aj on 5 Jun 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel. We want all of our guests to have a pleasant stay with us.