Family Quadruple Room, 1 Bedroom, Shared Bathroom, Ground Floor | View from room
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Reviews of Tree Tops Guest House

3 out of 5
Tree Tops Guest House
282 Neath Road, Briton Ferry, Neath, Wales

Reviews

6.2
Rating 10 - Excellent. 5 out of 29 reviews" "
Rating 8 - Good. 7 out of 29 reviews" "
Rating 6 - Okay. 7 out of 29 reviews" "
Rating 4 - Poor. 5 out of 29 reviews" "
Rating 2 - Terrible. 5 out of 29 reviews" "

7.6/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Siva

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I start.... middle of nowhere ,the key code didn't work, the front door never locks (always open) only one bathroom toilet for 8+ rooms, bedroom door does't shut properly, after hard try the door still wobble( gap between door and the frame), car park is very narrow, No kitchen space to wash the cup or els. To top all of that this scary looking black and white photo of a long hair victorian lady everywhere. Even if come free I won't even stay there again.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
disappointing experience
Difficult to contact before arrival as the call is forwarded to a mobile number that has a bad connection Self check-in, the key was in a key safe and the room door was in room 8 was broken anyway so you don't really need a key to enter. No room service for 2 days and they only changed the towels when we asked them to. TV not working in the room and the ones that worked in the lounge was taken away No cutlery, crockery, just a couple of bowls. Very bad experience. There's beds are comfy though
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is in need of renovating and updating. Very strong smell of cats as soon as you enter the building. over priced for what you get.
Stayed 1 night in Jul 2019

6/10 Okay

Damon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Mixed, room nice, but never stayed, moved hotels
I never actually stayed the night, I was happy enough with the room but there was no wifi and didn't seemed to be getting fixed so I was moved to another guest house
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Location was fine. The property looked fine from outside but unfortunately our room was below our expectations. Having said that the beds were clean and comfortable.
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
The building of the guest house is very nice and has character. There are plenty of parking facilities but would benefit from having a designated parking bay for disabled guest. The website is informative and all photos showed rooms with en-suite. When I booked I made this assumption but ending up with shared bathroom which was my error. On arrival, access was via keysafe so there was no one at the guest house. We entered into a hall way which sadly smelt unpleasant. Our room was big, nice and clean with tea/coffee facilities and fresh clean towels. However, it’s the small things that made the stay a little disappointing. Our curtain was half hanging off and being at the front of the guest house meant all could see in. The TV did not work and had very little plug access for three adults. When we did need the light we had to go outside our front door to put the light on which then had only two bulbs working out of five. It stated that wifi was free. However, you had to sign up allowing the guest house to have access to what you are viewing/GDPR which I felt was an invasion and ended up using 4G when I had service. The bathroom was a walk down the hallway. It was big and clean. However, the shower was just a trickle. The bathroom could also benefit from having a blind on the window as it is on the ground floor as the frosted glass is not enough. Unfortunately it’s the small things that let the guest house down to what was a nice, big clean room
Stayed 1 night in Jun 2019

4/10 Poor

Andrew

Liked: Cleanliness
Disliked: Staff & service, room comfort
Very stressful experience!
It was an absolute nightmare just trying to gain access to the property. It is unmanned, so they work a lock box system to get your key, only the code wasn't sent and the 24/7 helpline doesn't get answered! If it wasn't for the cleaner turning up, we would have been stranded. According to the landlady at the local pub, this happens all the time and is a standing joke in the village. Once in the room, it was tidy, clean and well presented but the bed was horrendously uncomfortable and the shower didn't work.
Stayed 1 night in Jun 2019

2/10 Terrible

Tyrone

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms pet friendly hassle free service nice quiet location and free onsite parking
Stayed 1 night in May 2019

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Chris on 9 Mar 2019
Hi Jonathan, Thank you for taking the tie to leave us a kind review. We hope you've enjoyed your stay at Tree Tops, but if it is not too much too us, may we please know what else can we improve on our guesthouse? Kind regards, The Management

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2019
Response from Chris on 7 Apr 2019
Dear guest, Thank you for taking the time to leave us a review, we are always making improvements to our services based on the feed backs we receive from our guests. Kinldy let us know directly what are the things that we need to improve on our facilities and services and we'd be very happy to look into it and do our best to improve them. We still hope that you visit us in Neath soon. Kind regrds, The Management

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2019
Response from Chis on 7 Apr 2019
Dear guest, Thank you for taking the time to leave us a review, we are always making improvements to our services based on the feed backs we receive from our guests. Kinldy let us know directly what are the things that we need to improve on our facilities and services and we'd be very happy to look into it and do our best to improve them. We still hope that you visit us in Neath soon. Kind regrds, The Management

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2019
Response from Chris on 7 Apr 2019
Dear guest, Thank you for taking the time to leave us a review, we are always making improvements to our services based on the feed backs we receive from our guests. Kinldy let us know directly what are the things that we need to improve on our facilities and services and we'd be very happy to look into it and do our best to improve them. We still hope that you visit us in Neath soon. Kind regrds, The Management

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice guest hpuse
Very nice and clean property I will be stopping there again in future. Very well priced
Stayed 2 nights in Jan 2019
Response from Melissa on 16 Jan 2019
Dear Sean, Thanks for leaving us such a wonderful review and almost a perfect rating. We are glad to know that you had a wonderful stay in the property. We will forward your feedback to the appropriate dept. to improve our service further. We are looking forward to seeing you again soon. Call us if there is anything we can help you with. Kind regards, Tree Tops.

6/10 Okay

Tony, USA

Liked: Cleanliness, staff & service, room comfort
Nice for a short stay - 1 or 2 nights, no breakfast provided but kitchen with microwave, cutlery, crockery fridge etc
Stayed 3 nights in Jan 2019
Response from Chris on 11 Jan 2019
Hi Tony, Thank you taking the time to leave us a kind review. We pride ourselves on the comfort of this guest house for both long and short-term stays and I am glad to hear we achieved that during your visit. However we are not serving breakfast in any of our properties and that's the reason why Tree Tops is not advertised as bed and breakfast but as a guest house and at the same time, providing our guests with kitchen access. We hope that you visit us in Neath again. Kind regards

10/10 Excellent

Ewa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place very comfortable and clean.I recommend this place.
Stayed 1 night in Dec 2018
Response from Chris on 6 Dec 2018
Dear Ewa, Thank you for your kind review! We are very glad to know that you enjoyed your stay with us at The Tree Tops. We hope you come back to visit Neath again soon. Kind regards.

4/10 Poor

karen

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Chris on 8 Dec 2018
Hi Karen, Thank you so much for taking time to leave us a review. However, to further improve our service, may we please know the details or the reason why you didn't have a pleasant stay with us? Kind regards.

8/10 Good

Adie, Torwuay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldnt fault the room, very clean, comfy beds ,good parking, albeit a little tight, but everything youd need. However, and its not the fault of the hotel itself, our room was situated by the front door, which meant guests arriving back late ,talking quite loudly, were heard very clearly, waking us up. Also, the room above resonated with every sound, so talking, the tv and, unfortunately, the bed squeaking!!! were heard very clearly. I was staying with my 18 & 19 year old kids, so it was a little embarrasing, but if itd been younger kids, it could have been very awkward. I dont know if its possible to get some sound isolation between floors, but itd be very desirable.
Stayed 1 night in Nov 2018
Response from Chris on 14 Nov 2018
Hi Addie, Thank you for your kind review! We are glad to read you enjoyed your stay with us at the Tree Top Guest House.However, I am sorry to hear that you've had an embarrasing experience during your stay with us. We will make sure the relevant manager knows about these issues so we can get them rectified, but we hope that you visit Neath again soon. Kind regards.

6/10 Okay

Steve, Scotland

Adequate for my requirements as a budget place to sleep. Would benefit from en-suite bathrooms as queuing to use the bathroom or toilet is not always ideal.
Stayed 3 nights in Nov 2018
Response from Chris on 14 Nov 2018
Hi Steve, Thank you for thanking the time to leave a review, we appreciate all of our feedback and use it to further improve our services. Kind regards.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from GC on 25 Sept 2018
Hello, Thank you for taking the time to leave us a high score review. It's only when we receive such feedback, do we rest knowing that we have done our jobs well.I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great Stay
Great little B&B, communication was good, parking was easy, although I worry if it was very busy their wouldn’t be enough spaces. WiFi needs to be sorted as nothing of mine would connect and I had to get the password off of another guest. Price is very reasonable.
Stayed 1 night in Aug 2018
Response from GC on 25 Sept 2018
Hello, We are grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers.We look forward to serving you again. Kind regards, Management

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
No breakfast
Stayed 1 night in Aug 2018
Response from GC on 25 Sept 2018
Hello, Thank you for choosing our hotel and for taking the time to write a review.Sorry to inform you that we don’t serve breakfast on premises.I hope your next stay and just around the corner. Call us if there is anything we can help you with. Kind regards, Management

8/10 Good

Teresa, Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to main roads ideal for touring.
Please note this guest house is about to change hands so cannot guarantee things will be the same. We had a comfortable room and a choice of breakfasts. Off road parking. Pleasant staff.
Stayed 7 nights in Jun 2018
Response from Marta Smith on 29 Jul 2018
Dear Teresa, Thank you for taking time to leave us a review. We are glad you enjoyed your stay. I am the new owner, and the rooms just got even more comfortable with new soft furnishings and modern decorations. We are also adding new fibre optic WiFi! Hope you come to stay with us again!

8/10 Good

caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homely
A lovely welcome by Jan. Had all I wanted in the room. Lovely shower and towels are the ready. Tasty breakfast and could have had more of I wanted.

8/10 Good

guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean comfortable room, very good breakfast, good choices. My only criticism is, I stayed for 3 weeks either side of Christmas but there was no internet facility which was advertised.
Stayed 3 nights in Jan 2018

10/10 Excellent

jo, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Stayed at the guest house as was in the area for a dog grooming competition.The lady who welcomed us was so nice and friendly, she was really happy to meet the dogs that were staying with us (charlie and teddy). The room was lovely and warm, nice and clean. In the morning the lovely lady made us a really good breakfast too.. I hope to stay again next year ❤
Stayed 1 night in Nov 2017

10/10 Excellent

Pete, Dorset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location outside city
Convenient, close to city with good transport links. Small room but perfect as a single.. friendly owner and flexible. Owner happy to organise a very early breakfast for another family. Would stay there again.

6/10 Okay

noelle

Liked: Cleanliness
Disliked: Staff & service
Peut mieux faire
Aucun accueil, donc j'aurais au moins espéré un mail ou un texto pour indiquer où se trouvaient les clés. Il a fallu que j'envoie 2 messages + 1 mail + que je téléphone en arrivant pour pouvoir avoir enfin l'information. La chambre était correcte, même si un peu petite pour 3 personnes.
Stayed 1 night in Oct 2018
Response from Chris on 14 Nov 2018
Hi Noelle, I am sorry to read that the check-in process specifically the check-in details caused your stay a trouble but we take all of our feedback on board and use it to further improve our services. We hope that you visit Neath again soon. Kind regards.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Familienzimmer als Durchgangstation
Guesthouse mit verblichenem Charme. Lage an einer Durchgangsstrasse und die direkte Umgebumg ist nicht schön. Als Absprungstation Richtung Meer und Berge aber gut geeignet. Vermutlich früherer Aufenthaltsraum total zugestellt, was zu einem ungemütlichen Eindruck führt. Internetanschluss ist versprochen, funktionierte aber nicht.
Stayed 4 nights in Aug 2018