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Reviews of WoodSpring Suites Lebanon

2.5 out of 5
WoodSpring Suites Lebanon
205 S Eastgate Ct, Lebanon, TN

Reviews

5.8
Rating 10 - Excellent. 73 out of 466 reviews" "
Rating 8 - Good. 100 out of 466 reviews" "
Rating 6 - Okay. 88 out of 466 reviews" "
Rating 4 - Poor. 78 out of 466 reviews" "
Rating 2 - Terrible. 127 out of 466 reviews" "

6.6/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dorel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Greig

Business traveller
Poor service and bathroom light and TV not working. TERRIBLE!!!!!!!
Stayed 1 night in Mar 2024
Response from CS on 18 Mar 2024
Thank you for your review and for taking the time to share your experience. We apologize for the issues you experienced during your stay. We take customer feedback seriously and use it to continually improve our services. We hope you will give us another chance in the future.

6/10 Okay

Jessica

Liked: Staff & service
Disliked: Amenities
The property wasn't as good as you would assume by the branding/advertising. For the price think it might be a bit better. This particular one has a deposit they don't disclose on the site so thrown back by that $150 little high. The shower didn't spray very good but other than those things it is average at best.
Stayed 1 night in Mar 2024
Response from CS on 18 Mar 2024
Thank you for your review and for taking the time to share your experience. We apologize for the issues you experienced during your stay. We take customer feedback seriously and use it to continually improve our services. We hope you will give us another chance in the future.

2/10 Terrible

Eva

Business traveller
Disliked: Amenities
Stayed 3 nights in Dec 2023
Response from CS on 8 Jan 2024
Thank you for your feedback.

2/10 Terrible

Ronald

Disliked: Staff & service, amenities, property conditions & facilities
Posting this to save future stayers. The bed is like a pull out bed off the wall. Dirty. Toilets way too low, just had knees done and could barely get up, I’ve never had a toilet so low to the ground. Bug shells on the ground, no pressure when water turned on then continued with a loud noise coming out of the wall. Overall a really bad experience, had to checkout and get a new hotel the very next morning. Wouldn’t recommend.
Stayed 3 nights in Dec 2023
Response from CS on 27 Dec 2023
Thank you for your review. We are sorry to hear that you were not satisfied with your stay. We strive to provide the best accommodations possible, and we apologize that we were unable to meet your expectations. We value your feedback and will use it to continuously improve our services.

8/10 Good

Lisa

Liked: Staff & service, room comfort
Mediocre Hotel-Outer areas not kept up.
The interior of the hotel was clean and no bad smells. The furnishings were cheap but comfortable. The exterior was disgusting . There was trash and broken glass everywhere. I stayed here because it was dog friendly but had to go offsite to walk my dogs. There was also a strange path cut into the woods behind the property. While is was coming into the building a large man came up from the path. I went back to my car until he left.
Garbage and glass everywhere.
Path cut in the woods behind hotel. A man came out of the woods when I tried to get into the hotel.
Stayed 5 nights in Oct 2023
Response from CS on 16 Oct 2023
Thank you for your review. We apologize for any inconvenience you may have experienced. We strive to provide our customers with the best experience possible and we apologize for not meeting your expectations in this case. We value your feedback and would like to make it right. Please reach out to us directly so we can discuss ways to resolve the issue. Thank you for your understanding.

2/10 Terrible

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from CS on 12 Oct 2023
Thank You for your feedback.

2/10 Terrible

Chad

Disliked: Property conditions & facilities
150 dollars deposit which will take 3 to 5 business days to get back, bathroom had no shower curtain
Stayed 1 night in Oct 2023
Response from CS on 6 Oct 2023
Thank you for your review. We apologize for the inconvenience caused due to the delayed refund process. Please be assured that we are taking necessary steps to address this issue. As for the shower curtain, we have taken the initiative to install it as soon as possible for the comfort of our guests. We value your opinion and appreciate your understanding.

4/10 Poor

DONNA

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from CS on 20 Sept 2023
Thank You for your feedback.

2/10 Terrible

Brunilda

Disliked: Staff & service, property conditions & facilities
the property was right off the highway, but there is no night staff to check in, thankfully i checked in early. The entrance at night was filled w drunks, druggies and undesirables. thankfully the entrance was locked and you needed a card to get in. The hotel itself was fairly clean but we didn't feel comfortable at all and checked out the next morning and we did get our money back for the rest of the days. maybe for a single man driving for business and needs a quick place to stay it might be OK but not for us.
Response from CS on 20 Sept 2023
Thank you for your review. We understand your concerns and apologize for the experience that you had. We strive to make sure that all of our guests feel safe and comfortable while staying with us. We take your review seriously and will use it to evaluate our policies and procedures. Again, thank you for your feedback, and we appreciate your business.

8/10 Good

Nichole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad place to stay.
The only issue that i had was the fact that they charge almost double the room rate for a security deposit which i think is a little excessive.
Stayed 1 night in Sep 2023
Response from CS on 11 Sept 2023
Thank You for your feedback, its greatly appreciated.

4/10 Poor

Tiffany

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was in shock that the check in desk closed at 7:30pm like it’s 1980 again but we didn’t have a wash tv remote but was able to get someone to get us one she was amazing asked for extra pillows but didn’t get any so only get one pillow if there is two of you I have to be at a 45• angle and there was black mole in the shower area when told check out of this they acted like that they don’t care also there was non coffee pot dishes or nothing but have a small kitchen area also there was dirty wash rags in dresser drawers and string smelling weed that is not legal in this area
Stayed 2 nights in Sep 2023
Response from CS on 5 Sept 2023
Thank you for taking the time to share your experience and for bringing this to our attention. We are truly sorry that your stay with us was not up to par. Your feedback is extremely important to us as we strive to offer excellent customer service. Rest assured that we are taking all necessary steps to address the issues you have mentioned. We would love to have you back so that we could have another opportunity to provide you with a satisfactory experience.

6/10 Okay

Cynthia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The rooms were very unclean. Lots of mold. Does have a full kitchen but no utensils. No coffee.
Stayed 1 night in Jul 2023
Response from CS on 21 Jul 2023
Thank you for leaving your feedback. We apologize for the state of the room; we take our guests' comfort seriously.

6/10 Okay

Berenice

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from CS on 7 Jul 2023
Thank You for your feedback.

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good place to stay at.
Stayed 5 nights in Jun 2023
Response from CS on 3 Jul 2023
Thank you for your feedback.

2/10 Terrible

Chaydora

Travelled with partner
Disliked: Staff & service
All the staff except Rebecca (the manager) were pleasant and helpful. She rubbed me the wrong way when I asked about towels to Kerry and Floyd. She butted her way into our conversation and was very rude and unaccommodating. The washers and dryers did not work how they should have. I wasted so much time dealing with the washer and dryer machines due to the washers not accepting credit cards. The hotel did not have any quarters to accommodate their guests. Kerry was very helpful considering the situation and supplied me with some. As I was at the dryer inserting coins it kept rejecting them as Kerry was helping me, in that instance the manager Rebecca barged in with what seemed to be a personal problem, one that should not have been directed at me being I am a guest of the property. She said Kerry COME out to the reception as if I was oblivious and not a paying customer who needed help. I asked her if she was the manager because I really could not tell. I told her about my problem, and she did not respond as a “manager” should, by saying to me I can check out if I am not satisfied. My clothes are not dry at this point, and I am pissed right now! She says,Call the number. Another guest was in the laundry room, he told me that she is a B* very rude, and always saying that to guests. I’m in my last quarter and the machine stole my money, so I went back to the reception area and waited in line, two guests who were checking in told me that she was rude on the phone to them. I would.
Stayed 3 nights in Jun 2023
Response from CS on 29 Jun 2023
Thank you for taking the time to share your experience at our hotel. We apologize that it was not up to our standards. Our team strives to provide our guests with quality service and unfortunately that was not delivered to you on this occasion. Thank you for your feedback.

2/10 Terrible

Justin

Travelled with family
Disliked: Staff & service
There were no staff working. I tried to check in but there were no after hours workers (approx. 7pm). Several customers were calling the after hours number, leaving messages with no response. After 30 minutes of no service we left and found a different hotel. I fully expect to be refunded. We would love to have stayed there but they made it impossible to get the room we reserved.
Stayed 1 night in Jun 2023
Response from CS on 20 Jun 2023
Dear Customer, we are sorry for the inconvenience caused during your check-in. We will use this feedback to ensure that this situation does not occur for future guests.

4/10 Poor

Jim

Travelled with partner
On your reservations it did not say you charged $150 deposit. No ice. Shower made some very loud noise
Stayed 1 night in Jun 2023
Response from CS on 19 Jun 2023
Hello and thank you for your review. We apologize if you experienced noise from the shower. We have addressed the noise and made sure that it does not reoccur. Thank you for bringing this to our attention.

4/10 Poor

Charles

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
VERY BAD STAY!
I booked a room through hotels.com for my 2 sisters to stay in town while I was recovering from heart surgery. The first room (#213) had black mold growing around the A/C unit, so they were moved to #220. There was none of the amenities (coffe pot, pots and pans, silverware) that were advertised to be in the room. A coffee pot was finally brought to the room. The fridge made an ungodly noise, so they unplugged it and it was replaced the next day. Most of the time, my sisters were with me, only returning to the room to sleep. When they checked out, there a $150 deposit on the bill that they said I would get back in 3-5 days. After 4 business days, I had not seen a credit on my card and went and talked to the girl working the desk, who was very curt. I got a receipt and did not look at it closely until after I got home. There was a $3.61 debit from my refund for "phone- long distance" calls. Having cell phones, my sisters had no reason to use the hotel phone for long distance calls. I went back and talked to the same girl, Rebecca, who was downright rude this time (there are previous comments from guest about her rudeness). She said there were three calls made from that room. The ONLY three calls made on the room phone was to call the front desk to get moved from the moldy first room, have someone come look at the noisy fridge, and to get a coffee pot that should have been in there to start with. NOT A WAY TO DO BUSINESS! I will be having a conversation with corporate.
Stayed 7 nights in May 2023
Response from CS on 12 Jun 2023
Thank you for your review. We apologize for the experience you had at our hotel. We take our customer's satisfaction seriously and will review our procedures to identify areas for improvement.

4/10 Poor

Daniel

Disliked: Cleanliness
Staff when checking in was friendly. They require a $150.00 deposit in case the room is smoked in or trashed. They did refund it after 7days. Room was filthy. Feet were black after walking from shower to side of bed. Sinks hadn’t been cleaned. Sheets and towels were clean.
Stayed 2 nights in May 2023
Response from CS on 8 Jun 2023
Thank you for taking the time to share your experience with us. We apologize for the inconvenience you experienced during your visit. Cleanliness is a top priority at our hotel.

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Office closes at 4 on Saturday and took 40 minutes
Could not check in until after 3 pm on Saturday. Arrived at 4:30. Office closed at 4. Had to call an offsite person and 30 minutes later a grumpy associate arrived and never spoke. Took 10 more minutes to get checked in. Also, had to give Id and he made a copy of it. I asked Rebecca the manager to give it back to me at check out and she rudely said she wouldn’t. Credit card information and Id now on file for any one to take. I travel often and have never had driver’s license photo copied.
Stayed 1 night in May 2023
Response from CS on 23 May 2023
I apologize that your check-in process did not go as expected. We take the security of our guests’ information very seriously and had to make a copy of your ID for this process. We would never share this information with a third party and will ensure it is securely stored.

2/10 Terrible

Milot

Business traveller
Disliked: Staff & service, amenities
I do not know because they don’t even check me in after arrived at 2 :30 am while I spoke to the manager before arriving to the place no one there I stayed in my care for the rest of the time and when I spoke to manager He told me he canceled my reservation with out telling why
Stayed 7 nights in May 2023
Response from CS on 19 May 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

KC

Business traveller
Liked: Staff & service
Disliked: Cleanliness
I’m not that picky either…
There was a lingering stale smoke smell - former smoker so I know it well, I had to go buy Lysol spray to spray everywhere! One small pillow and handle on refrigerator was really dirty. I used ear plugs and the freeway was so noisy, I’d suggest double pane windows on that side at least.
Stayed 2 nights in May 2023
Response from CS on 16 May 2023
Thank you so much for your detailed and honest feedback. We are truly sorry that what you experienced did not meet your expectations. We regret to hear that the property had a lingering smoke smell despite not being a smoking unit. We will look into this more closely and make sure we are doing all we can to prevent any odors in the future. Additionally, we will pass your comments on the pillow and fridge handle to our housekeeping team.

4/10 Poor

Keith

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2023
Response from TB on 15 May 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Warren

Stayed 1 night in May 2023
Response from CS on 30 May 2023
Thanks for your feedback.

10/10 Excellent

Iona

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean and Quiet! Very good environment’
Stayed 7 nights in Apr 2023
Response from TB on 1 May 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience.

2/10 Terrible

Barbara

Travelled with partner
Disliked: Amenities
Kitchenette with no cooking utensils, ran out of toilet paper, night person not at desk and not answering phone at check in. No coffee or anything in room or front desk.
Stayed 1 night in Apr 2023
Response from TB on 1 May 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Jamie

Stayed 1 night in Apr 2023
Response from tb on 1 May 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

James

Stayed 1 night in Mar 2023
Response from TB on 1 Apr 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Stephen

Stayed 1 night in Mar 2023
Response from TB on 14 Apr 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience.

6/10 Okay

Tifani

Liked: Cleanliness
Disliked: Property conditions & facilities
The place smelled like weed right off the bat. There was no towels in my room. No dishes. No phone. I waited a solid 20 mins for someone to even show up to check me in.
Stayed 1 night in Mar 2023
Response from TB on 21 Mar 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Heather

Stayed 1 night in Mar 2023
Response from TB on 17 Mar 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from TB on 13 Mar 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience.

8/10 Good

Trina

Stayed 1 night in Mar 2023
Response from Tb on 11 Mar 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience.

4/10 Poor

Joan

Stayed 1 night in Feb 2023
Response from TB on 16 Feb 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Mayleen

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I had never stayed in one, and I thought it was an average hotel and in the end I realized that it is one of those hotels where homeless people stay for weeks and you find people of all kinds around you. And there is too much noise at dawn, people can be heard walking and slamming doors to go outside to smoke, very unpleasant.
Stayed 3 nights in Jan 2023
Response from TB on 23 Jan 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

thomas, lebanon

Response from TB on 9 Mar 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Rachel

Response from TB on 9 Mar 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It’s a DIVE
Horrible. No one in office. Heater broke had to swich rooms. Sink cracked. Dirty. Cold floors. People smoking pot in hall. No amenities. WILL NEVER GO BACK
Stayed 1 night in Jan 2023
Response from tb on 12 Jan 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

Peggy

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I was sooooo disappointed I never stay at an extended stay and wasnt sure what to expect but the room I had to purchase sheets for the bed the mattress cover was filthy it soned in Tennessee while I was there and the heater in my room wasnt working im from the Bahamas so imagine how cold I was after four days of complaining to front desk and nothing happened I had to use the stkve to keep warm , they never clean my room I had to purchase mop and broom to clean I will never stay at that hotel ever again the hotel was full of undesirable tentant in sorry choose this because of your description you need to have someone sceret shop because they are not up to your standards.
Response from TB on 5 Jan 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Wendell, Smyrna

2/10 Terrible

Trey

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was terrible !!
Stayed 7 nights in Dec 2022
Response from TB on 12 Dec 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Josh

Disliked: Staff & service, property conditions & facilities
No rest here. Choose a different place
What you actually get at this place vs. what Hotels.com tells you you are getting are two different things. This is a place where people who are down and out are just trying to get by. Zombies, meth addicts, poor and desperate, etc etc. People live here and stand out front complaining and smoking and screaming at staff. The staff are doing their best with a lot of unnecessary rules. For example. I had to provide my debit card which was not just used as a hold, but they ran it and charged my card and DID NOT return money to my bank account for 5 business days. I was absolutely screwed because I needed that money to live. THIS CHARGE WAS IN ADDITION TO THE HOTELS.COM fee. I had to keep resetting my key because it wouldn’t work. The hallways smell like whatever everyone is cooking in their room. I was nauseous. The elevator didn’t work as it should. Again. The staff was cool with what they had to work with. But they are depressed and going through the motions because this place is just sad.
Stayed 1 night in Dec 2022
Response from TB on 5 Jan 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

fidelis

Travelled with family, Business traveller
Nice location for a stay.
Stayed 7 nights in Nov 2022
Response from TB on 23 Nov 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience.

2/10 Terrible

Matthew

Stayed 1 night in Nov 2022
Response from TB on 23 Nov 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Brandi

Stayed 1 night in Nov 2022
Response from TB on 23 Nov 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience

2/10 Terrible

Antonio

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Did not receive my full deposit return from this place it was a horrible experience
Response from Management on 14 Nov 2022
We're sorry to hear that you were displeased with your stay. We make every effort to ensure our guests have a positive stay experience. Please let us know how we can do better next time and we hope to see you again soon!

10/10 Excellent

Geovanny

6/10 Okay

Demetric

Stayed 1 night in Oct 2022
Response from Management on 14 Nov 2022
We're sorry to hear that you were displeased with your stay. We make every effort to ensure our guests have a positive stay experience. Please let us know how we can do better next time and we hope to see you again soon!

2/10 Terrible

GREG

Travelled with family
Disliked: Property conditions & facilities
Arrived at about 11pm and was told that they had in fact received my booking but day shift did not reserve my room. This cost me over $90 plus gas and time because the only hotel with a room was 15 minutes in the wrong direction. Contacted Expedia and that guy wasn’t very smart and was zero help. Expedia or Woodspring should send me a check for $90. And I’ll never book at Woodspring again. Not happy.
Stayed 1 night in Oct 2022
Response from Management on 14 Nov 2022
We're sorry to hear that you were displeased with your stay. We make every effort to ensure our guests have a positive stay experience. Please let us know how we can do better next time and we hope to see you again soon!