Classic Room, 1 King Bed, Non Smoking | Premium bedding, down duvets, free WiFi, bed sheets
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Reviews of Legacy Inn Sumner

2.5 out of 5
Legacy Inn Sumner
101 West Broadway, Gallatin, TN

Reviews

6.6
Rating 10 - Excellent. 25 out of 113 reviews" "
Rating 8 - Good. 34 out of 113 reviews" "
Rating 6 - Okay. 17 out of 113 reviews" "
Rating 4 - Poor. 16 out of 113 reviews" "
Rating 2 - Terrible. 21 out of 113 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Monica

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The bed is very uncomfortable
Stayed 1 night in Mar 2024
Response from Mr. Patel on 17 Mar 2024
Thank you for your time to review us.

10/10 Excellent

Troy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I LOVE THIS PLACE!¡?
Stayed 1 night in Feb 2024
Response from Mr. Patel on 11 Mar 2024
I really appreciate for that.

2/10 Terrible

Troy

Stayed 1 night in Jan 2024
Response from Mr. Patel on 11 Mar 2024
I appreciate for your business as well time for review. I will try my to update.

2/10 Terrible

Jessica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay
Roaches, dope heads coming in all hours of the night
Stayed 2 nights in Jan 2024
Response from Mr. Patel on 30 Jan 2024
I have a pest control service every month.

4/10 Poor

Troy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't expect anything to work or any privacy. House keeping taps on the door and immediately opens the door, even with the do not disturb sign up. The roaches are friendly and don't mind sharing the room.
Stayed 1 night in Dec 2023
Response from Sam on 5 Jan 2024
We are very sorry about your negative experience. We will speak with housekeeping and maintenance so it doesn't happen again. We hope you will consider staying with us again in the future.

2/10 Terrible

Giselle

Disliked: Cleanliness
Stayed 3 nights in Oct 2023

4/10 Poor

Roger

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Last resort
It had a weird smell and there were cockroaches everywhere.
Stayed 1 night in Nov 2023
Response from Mr. Patel on 10 Nov 2023
We don’t have issues of cockroaches room 114 you stay in.

8/10 Good

Nichole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tit was ok
Stayed 1 night in Nov 2023
Response from Mr. Patel on 9 Nov 2023
Thank you for your support and time to review.

2/10 Terrible

james

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get your money back if you can.
srayed chemicals in attempt to cover the stink odors, i put water on a cloth put on the floor moved with my foot and black was all over the cloth just nasty. Owner was not friendly at all. Hard time breathing in the chemicals.
Stayed 2 nights in Oct 2023
Response from Mr. Patel on 24 Oct 2023
We sprayed chemicals to clean the room. The room was good If you have a problem why not contact the front desk?

4/10 Poor

Gerald

Stayed 2 nights in Oct 2023
Response from Mr. Patel on 9 Nov 2023
Thank you for being our guest

10/10 Excellent

Ray

Stayed 1 night in Sep 2023
Response from Mr. Patel on 25 Oct 2023
Thank You for being my guest as well review.

8/10 Good

Stephanie

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Mr. Patel on 8 Jul 2023
I appreciate your business as well review the property.Thank you.

4/10 Poor

Frances

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Mr. Patel on 8 Jul 2023
Thank you for your business.

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was awesome!
Stayed 1 night in May 2023
Response from Mr. Patel on 6 May 2023
Thank you for being our guest. I really appreciated.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Mr. Patel on 8 May 2023
Linda,Thank you for being our Guest and post a positive review.we will see you soon.

8/10 Good

Angerae

Liked: Staff & service, room comfort
Stayed 1 night in Apr 2023
Response from Mr. Patel on 12 Apr 2023
Thank you for being our guest.

2/10 Terrible

Alexis

Disliked: Staff & service, amenities, property conditions & facilities
They are very rude
Stayed 1 night in Apr 2023
Response from Mr. Patel on 12 Apr 2023
You made reservation middle of night and came for checking this is not good. checking time is 2:00 PM.

2/10 Terrible

Ashley

Stayed 1 night in Apr 2023
Response from Mr. Patel on 6 Apr 2023
Sorry for disappointing the stay.

8/10 Good

Jeff

Stayed 1 night in Mar 2023
Response from Mr. patel on 23 Apr 2023
Thank you for being my guest and give me review.

8/10 Good

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Mr. patel on 23 Apr 2023
Thank you for your business and review.

8/10 Good

Tonda

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything there is always clean and the staff are all friendly. Never have any problems there.
Stayed 1 night in Nov 2022
Response from Mr. Patel on 25 Nov 2022
I appreciate for your business as well review.Thank you.

2/10 Terrible

Sean

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroach motel
Cockroaches everywhere. Screamed at by the owner and his wife for bringing it to their attention.
Stayed 1 night in Oct 2022
Response from Mr. Patel on 24 Oct 2022
Sorry to hear about that. I have no excuse but I will take care of that.

4/10 Poor

Verified traveller

This place is gross and their smoke detector was missing in the room, bathroom was dirty.
Stayed 1 night in Oct 2022
Response from Mr. Patel on 24 Oct 2022
This is smoking room Guest take off it and misplaced and sorry for bathroom.

10/10 Excellent

Dana

Travelled with family
Stayed 1 night in Oct 2022
Response from Mr. patel on 18 Oct 2022
Thank you for your business as well review.

2/10 Terrible

Glinda

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The lady at the front desk very unprofessional. I will never stay there again
Stayed 4 nights in Sep 2022
Response from Mr. Patel on 8 Oct 2022
Thank you for your business as well review lady at front desk was on duty she doing her job If you not paid by time she was not checking you.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this motel!!! Everything is always clean. It’s near everything and the staff there are always friendly.
Stayed 1 night in Sep 2022
Response from Mr. Patel on 15 Sept 2022
Thank You

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness
Check in was easy. Room was clean and comfortable. Only complaint I have is that when we were trying to get our stuff out to load the car to leave the housekeeper aw us and asked if we were checking out. I told her we weren't quite ready yet. While we were loading the car with the first things we took down she stood at our door watching. We went back up to get the rest of our things and she still stood there waiting. At that point it felt like we were being rushed out of there even though we still had well over an hour before checkout time.
Stayed 2 nights in Sep 2022
Response from Mr. Patel on 15 Sept 2022
Thank you for your business as well review.I am sorry for that uncomfortable with them.

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people and motel rooms.
Stayed 1 night in Sep 2022
Response from Mr. Patel on 15 Sept 2022
Thank you.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice was worth the money really liked the jetted pool
Stayed 1 night in Aug 2022
Response from Mr. Patel on 15 Sept 2022
Thank You

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Mr. Patel on 20 Aug 2022
thank you for your business as well review.

8/10 Good

aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel but well kept and clean. It was a good choice for our stay
Stayed 1 night in Jul 2022
Response from Mr. Patel on 23 Jul 2022
I appreciate for your business and review. Thank You.

8/10 Good

Christopher, Lakeside Park

Travelled with family
Liked: Cleanliness, staff & service
Bed was comfortable, good water pressure and hot water.
Stayed 1 night in Jul 2022
Response from Mr. Patel on 23 Jul 2022
Thank You.

6/10 Okay

John

Travelled with family
Liked: Room comfort
Room was ok.Room was very hot when we arrived. A/c didn't work to good and took awhile to get the room cooled.
Stayed 2 nights in Jul 2022
Response from Mr. Patel on 23 Jul 2022
I am sorry for your uncomfortable it’s too hot out side.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from mr. patel on 5 Jul 2022
Thank you for your business.

8/10 Good

Jamie

Liked: Staff & service, property conditions & facilities
The room was clean but not very clean. The floors didnt look like they had been swept in a little while...especially the bathroom. I was skeptical about the bed.
Stayed 1 night in Jun 2022
Response from Mr. Patel on 5 Jul 2022
Sorry for that. I will look forward for your issue,

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Asking for illegal certification for a service dog that is not real. Service dogs, by ADA law do not have a legal certification in the United States. Tennessee, by state law, also does not have a certification for service animals.
Stayed 4 nights in Apr 2022

2/10 Terrible

Anthony

Travelled with partner
Disliked: Staff & service
Biggest scam ever. I bookrd a room, and was only allowed to put in the day i was in. It was after midnight. So when i showed ap at 2 am i was told they did not have the room i requested, and my reservations were for 3pm. I was offered 2 queen beds in a smoking room. And i was told i can not get a refund. I will never stay there, and i will not use expedia for any future travels.
Stayed 1 night in Apr 2022
Response from Mr. Patel on 11 Apr 2022
Respected sir, You booked with Expedia and you paid to them. You booked 2:00AM and that night I was completely sold out non smoking room and your check in time is 2:00 PM. This was your mistake.

2/10 Terrible

Anjela

Disliked: Cleanliness, amenities, property conditions & facilities
This was the only option we were able to book last minute, but nowhere it stated that we will get a room that is a smocking room, that it is not fully renovated, there was no room number attached on the door. We got there at around 3 am as Nashville hotels were all sod out. We paid over $250 for the night for the room that i think should not be rented at all. on the reception they made us to sign that no smocking is allowed in the rooms, but the level of smock smell that we experienced in the room was so bad that I can still smell that on my bags and clothing that we had on.
Stayed 1 night in Mar 2022
Response from Mr. Patel on 28 Mar 2022
Sorry for that the room you make reservations with hot tub this the only room with hot tub in my hotel some guest do smoke some not there is not mention in website it is smoking or not. I explained you There is no number plate on door. You paid high price it’s by time. This price is not for everyday.

4/10 Poor

michael e

Business traveller
Disliked: Staff & service, amenities
Light sleeper alert! Noisy all night long. Nearby train crossing, blasting horns several times at night. Also traffic lights at Broadway intersection leading to jake-braking semi trucks and drag racing Nascar exhaust pickups Good water pressure in the shower though
Stayed 2 nights in Mar 2022
Response from Mr. Patel on 25 Apr 2022
sorry I don't have any control for rail noise or traffic.

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible cops were there every night. Jetted tub broken after I paid extra for it. Ended up not staying my last night. Overall experience was bad.
Stayed 3 nights in Mar 2022
Response from Mr. Patel on 15 Mar 2022
Thank you for your business and time to review sorry for tub it’s out of order due to damage of pipe and I don’t have any control on police.

6/10 Okay

Philip

Travelled with family
Liked: Cleanliness, staff & service
The room was fine a little run down but you can tell they are redoing things lovely. However when we were checking out we were approached by a man snd a woman in a car that wanted to know if were were checking out, early, and if they could give us $20 to rent our room till our original checkout time.
Stayed 1 night in Feb 2022

8/10 Good

Marie

Stayed 1 night in Jan 2022
Response from Mr. Patel on 12 Jan 2022
Thank you for your business and review.

6/10 Okay

Tanya

Travelled with partner
Liked: Staff & service, property conditions & facilities
Could have been cleaner. There was dust and crumbs all around the coffee maker and hair in the bathroom. The bed was clean and very comfortable though and it was a great location. Staff was polite as well.
Stayed 1 night in Nov 2021
Response from Mr. Patel on 12 Jan 2022
Sorry for cleaning issue. Anyway thank you for your business as well review.

2/10 Terrible

William, Bell Buckle

Disliked: Cleanliness, amenities, property conditions & facilities
I didn't even stop, it was not a place that looked clean and inviting.
Stayed 1 night in Sep 2021
Response from Mr. Patel on 5 Oct 2021
Sorry for that.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Mr. Patel on 25 Sept 2021
I appreciate for your business as well review. Thank You.

8/10 Good

Robert

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Mr. Patel on 25 Sept 2021
I appreciate your business as your review. Thank You.

10/10 Excellent

Danielle

Stayed 1 night in Jul 2021
Response from Mr. Patel on 25 Jul 2021
Thank You for your Business as Review

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, employees were friendly, would recommend staying
Stayed 1 night in Jul 2021
Response from Mr. Patel on 25 Jul 2021
I appreciate for your feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Rooms located within feet of a major highway, County medical center right down the street..sooo ... traffic & sirens all night, also located within a block or so of the Railroad, which is nice when the Ol' Cannonball rolls through & blares her warning whistle at 3:30AM. Walls were splattered with some unknown substance. Bed covers had numerous stains of unknown origin. Lamp shades were dusty and greasy. Canister lamp didn't function. Bathroom door would not close, hinges loose, had to get my tools out and repair it. The motel is within a couple of blocks of the beautiful downtown district.
Stayed 4 nights in Jun 2021
Response from Mr. Patel on 7 Jul 2021
Thank you for your feedback Traffic and railway noise I understand that and I have no control but rest of I will take care of it.