Ratings based on 1,366 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
57% of guests recommend
3.2 Room cleanliness
3.6 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller

Not worth what we paid

Posted 22-Jul-2016
THE HOTEL STAFF WERE VERY PLEASANT BUT THE AIR CONDITIONING SYSTEM WAS DIRTY AND HAD BLACK MOLD INSIDE IT. THE SHOWER WALLS AND CEILING HAD BLACK MOLD ON THEM. THERE WAS A VERY BAD ODOR IN THE HALLWAYS AND UPON ENTERING THE ROOM AND THE FREE WIFI DIDNT WORK MOST OF THE TIME YOU COULDNT EVEN ACCESS THE INTERNET AT ALL. PICTURES SHOWN ONLINE WERE NOTHING LIKE IT ACTUALLY EAS AND COULDN'T USE THE POOL DUE TO SEVERE CLOUDINESS. WILL NOT STAY AGAIN NOR RECCOMEND TO ANYONE.
1out of 5
by A verified traveller from Baltimore

Do not stay here

Posted 22-Jul-2016
Horrible. I could not stay here with my children and mother. Had to find another hotel very last minute and still had to pay for this hotel. It should not be included in the "save 40%" section. The hotel smelled bad immediately upon entry and was visibly dirty. The pool was closed because of "wild parties over the weekend." The rooms had bugs (live and dead), cigarette burns, loud noisy pipes in the bathrooms, a broken window in one room, no pillowcases. It was mind boggling. I have never had such a bad experience. The clerk was not even phased we didn't stay - just said okay. No questions, no surprise, nothing. I wish I had taken pictures but was too upset and anxious to find other accommodations - difficult on Nashville in the height of summer vacation.
1out of 5
by A verified traveller from New York

It was ABSOLUTLY disgusting. We left immediately

Posted 16-Jul-2016
Pros: Nothing
Cons: Satisfaction garunteed ...and better customer service.
This was the worst hotel I've ever been to. We got there late because we traveled from Savanah and had to find a hotel at midnight. We went to the Best Western instead. I will never ever use Expedia. There are NO cancellations for any reason and NO satisfaction garunteed. That is just plain Un- American.
3out of 5
by A verified traveller

Close to opryland without opryland price

Posted 15-Jul-2016
Bed was uncomfortable. Pool needed cleaning. Close to a few restaurants. Easy access to opryland.
1out of 5
by A verified traveller

Posted 15-Jul-2016
Window was broken and the curtain was pulled so we didn't notice until we were leaving. We kept wondering why it was getting so hot in our room. The toilet kept making screaming noises throughout the night. Shower was dirty and constantly changed temperatures. Carpet was sticky and just not appealing. Beds were like sleeping on concrete. Just overall really disappointed. Checked out a day early and didn't worry about the money lost for the night we chose not to stay.
3out of 5
by A verified traveller

Good location close to Grand Ole Opry.

Posted 03-Jul-2016
Pros: Location
Cons: Very limited breakfast items.
Location: Grand Ole Opry and shopping mall.
Good beds and clean. ....
2out of 5
by A verified traveller from bad

Staff and front desk folks were nice but. ..

Posted 01-Jul-2016
This hotel was not worth the money it was bad bad bad bad. Kind staff but .... this was not a good place not for what we paid.
1out of 5
by A verified traveller from Illinois

This hotel is awful.

Posted 26-Jun-2016
Pros: Nothing
Cons: Everthing
Location: It is in Opryland hotel complex.
No Wifi, half of lights worked, extremely rude desk staff. TV did not work, had to ask for towels, key cards had to be replaced everyday as they did not work. Nothing good to report about this establishment. The worst I've ever stayed in. I would think Expedia would want to distance themselves from places like this.
5out of 5
by A verified traveller

Posted 26-Jun-2016
It was a very nice place to stay. The staff was very helpful.
1out of 5
by A verified traveller from Chicago

Absolutely disgusting!

Posted 24-Jun-2016
Run down, burn holes in our blankets, bath tubs were dirty, my sons hands and feet were black from the dirty carpets, smelled terrible and moldy.