John was easy to communicate with and accommodating. The houses were listed as "Luxury" properties, however there were quite a few things that were lacking. There were a few holes in dry wall, cover-up paint was on many walls. There were no utensils, platters or serving items for large groups, even though each house slept up to 10. Main areas were clean, but corners, bathrooms and light fixtures were dusty. And as accommodating as John was, I believe these properties should stress that both houses are ALL stairs. Great for college students, but not for 50, 60 - 80 year old customers.