Lobby

Reviews of Best Western Plus Music Row

3.5 out of 5
Best Western Plus Music Row
1407 Division Street, Nashville, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1250 out of 1969 reviews" "
Rating 8 - Good. 456 out of 1969 reviews" "
Rating 6 - Okay. 134 out of 1969 reviews" "
Rating 4 - Poor. 59 out of 1969 reviews" "
Rating 2 - Terrible. 70 out of 1969 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was good. Nothing super special but it was clean and we were able to walk downtown (20-25 min walk). One of the streets was a little sketch to walk down but it was fine. I didn’t know parking was $18 a day until I checked in. Staff were all nice.
Stayed 1 night in May 2024

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Western was fine, clean, convenient, good breakfast!
Stayed 2 nights in Apr 2024
Response from Guest Relation Management on 6 May 2024
Hi Amy,We're pleased to hear that you had a positive experience during your stay with us! Thank you for sharing your feedback about our hotel. It's great to know that you found everything to be fine, clean, and convenient, and that you enjoyed our breakfast offerings. Thank you for choosing to stay with us, and we look forward to welcoming you back for another great visit in the future!

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and helpful period wonderful breakfast we would stay here again
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Angel,We appreciate your kind words about our friendly staff and delicious breakfast offerings. It would be our pleasure to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Myra Lisa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out. Very comfortable beds. Beautiful dog park and pool view. Loved it.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 3 May 2024
Hi Myra,Thank you for sharing your positive feedback about the easy check-in and check-out process, comfortable beds, and the beautiful dog park and pool view. Ensuring a comfortable and enjoyable experience for our guests is important to us, and we're thrilled that you loved your time with us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic visit in the future!

10/10 Excellent

Meagan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
In walking distance of a few great restaurants.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 3 May 2024
Hi Meagan,We're pleased to hear that you enjoyed our convenient location within walking distance of great restaurants! Providing easy access to dining options is important to us, and we're glad that you had the opportunity to explore the area. Thank you for choosing to stay with us, and we hope you'll visit us again soon for another enjoyable stay!

10/10 Excellent

Viktoryia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Relation Management on 2 May 2024
Hi Viktoryia,We're very happy to hear that we were able to provide you with an outstanding experience, as that has always been our mission. We greatly appreciate your five-star rating and look forward to hosting you again in the near future.

10/10 Excellent

Clo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 30 Apr 2024
H Clo,Thank you for your feedback! We're glad to hear that everything was fine during your stay with us. Ensuring a pleasant and comfortable experience for our guests is our goal, and we're pleased that you had a positive overall experience. Thank you for choosing our hotel, and we look forward to welcoming you back again soon!

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in good location, Pleasant staff and great breakfast, Will stay here next time in Nashville.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 30 Apr 2024
Hi Timothy,Thank you for your wonderful feedback about your recent stay with us! We're delighted to hear that you enjoyed our property's location and found it to be nice and conveniently situated. We're also pleased that you had positive interactions with our staff and enjoyed our breakfast offerings. Providing excellent service and delicious breakfast options is important to us, and we're thrilled that we met your expectations. Thank you for choosing our hotel, and we can't wait to see you again soon!

10/10 Excellent

Bruce, West Boylston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable place to stay. Easy access to areas around Nashville
Stayed 4 nights in Apr 2024
Response from Manager on 30 Apr 2024
Hello Bruce,We're thrilled to hear you found your stay comfortable and enjoyed the convenience of our location for exploring Nashville. Your feedback is greatly appreciated - we hope to welcome you back again soon for another wonderful stay!

10/10 Excellent

Peter

Travelled with group
Nice stay for the money
Stayed 3 nights in Apr 2024
Response from Manager on 30 Apr 2024
Hello Peter,We appreciate your feedback and are pleased to hear you found value during your stay. Your satisfaction is important to us, and we hope to welcome you back for another pleasant experience.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Robert,We are delighted to hear that you enjoyed your stay with us! If you have any feedback or suggestions for us, please feel free to share them with our management team. Thank you for choosing to stay with us!

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good! More than I expected for the price.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 24 Apr 2024
Hi Russell,Thank you for your feedback. We're thrilled to hear that you had a positive experience during your stay with us and that our offerings exceeded your expectations, especially considering the price. Ensuring that our guests receive excellent value and service is important to us, and we're delighted that you found everything to be very good. We appreciate your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay.

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service by Sammy !
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 24 Apr 2024
Hi Ruben,Thank you for your feedback. We're thrilled to hear that Sammy provided you with great customer service during your stay. Ensuring that our guests receive exceptional service is our top priority, and we're delighted that Sammy went above and beyond to make your experience memorable. We will be sure to pass along your kind words to Sammy and the rest of our team. Your feedback is invaluable to us, and we appreciate you taking the time to share your positive experience. We value your patronage and hope to have the pleasure of welcoming you back for another stay.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 23 Apr 2024
Hi Sue,Thank you for your kind feedback regarding our staff. We're delighted to hear that you had a positive interaction with our team during your stay. Ensuring excellent customer service and hospitality is a priority for us, and we appreciate your recognition of our staff's efforts. We value your patronage and look forward to welcoming you back for another enjoyable stay.

6/10 Okay

Gabrial

Liked: Cleanliness, staff & service
Was okay.
Stayed 2 nights in Apr 2024
Response from Guest Relation Management on 22 Apr 2024
Hi Gabrial,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and breakfast!
Stayed 2 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Ty,We are thrilled to hear that you enjoyed the service and breakfast during your stay. Your feedback is truly appreciated, and we hope to welcome you back in the future for another wonderful experience.

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great! All the staff friendly and helpful.
Stayed 6 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Linda,We appreciate your positive feedback on our breakfast and our staff's friendliness. It's wonderful to hear you had a pleasant experience during your stay. Should you have any future needs or concerns, please feel free to contact our management directly.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Linda,We are thrilled to hear that you had an excellent stay with us! We hope to welcome you back soon for another wonderful experience at our hotel.

8/10 Good

David Brian

Stayed 1 night in Apr 2024
Response from Guest Relation Management on 9 May 2024
Hi David,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Johnelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 19 Apr 2024
Hi Johnelle,We're very happy to hear that we were able to provide you with an outstanding experience, as that has always been our mission. We greatly appreciate your five-star rating and look forward to hosting you again in the near future.

8/10 Good

SUZANNE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The BWPlus was affordable and convenient. We didn't have a car so cannot speak to parking, however, its location is 2 blocks from The Gulch which is an upscale section of Nashville with some fancy shops & restaurants, and the nearest Old Town Trolley stop. Broadway was about a mile from the hotel or a short Uber ride. The mattresses were new firm Temperpedic which I like and pillows better than other places I've stayed. They cleaned the room everyday which I liked--and put in fresh linens and made the beds. Lots of options for breakfast; omelets, sausage, potatoes, biscuits, bagels, muffins, toast, a variety of cereals, yogurt, granola, Nutella and juices, tea and coffee. Plus bananas and oranges. I had a tough couple phone interactions w/front desk ppl, but when I arrived it was totally different and they were accommodating and nice. We took an Uber to the Grand Ole Opry--was about 15 minutes. Most Ubers arrived within 5-10 minutes and had no issues finding the property. The hotel is on Music row which has rows of recording studios. So if you want to grab a bit closely just walk a couple of blocks to the Gulch. There was a pub on the corner that looked really good but we never had the opportunity to try it out. Neighborhood seemed pretty safe to me. It is on a main drag and party busses pass by on Sat night. Next time, I would select a room on the backside of the hotel. Most noise stopped before mid-night. Comfortable stay. I would definitely stay there again.
Stayed 3 nights in Apr 2024
Response from Guest Relation Management on 18 Apr 2024
Hi Suzanne,We're pleased to hear that you liked the location, especially being close to The Gulch and other attractions like Broadway and the Grand Ole Opry. We're glad that you found the new firm Temperpedic mattresses and pillows to your liking and that our housekeeping team kept your room clean and comfortable throughout your stay. It's also great to know that you enjoyed the variety of options available at breakfast. Thank you for choosing our hotel, and we look forward to welcoming you back for another memorable stay in the future!

8/10 Good

Patricia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was awsome and the breakfast was wonderful; it had biscuits and gravy, sausage, yogurt, cereal, bagels, omelet, coffee, juices, fresh fruit😊 Everything was clean. They did charge $18.00 to park in the facility's parking lot. We were only here one night for doctor appointments the next morning. We would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 18 Apr 2024
Hi Patricia,We're thrilled to hear that you enjoyed our awesome shower and wonderful breakfast during your stay! Providing a delightful experience, from our amenities to our dining options, is important to us, and we're delighted that we met your expectations. We appreciate your feedback regarding the parking charge. We understand that this additional cost may have been unexpected, and we'll take your comments into consideration as we strive to enhance our guest experience. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Poor

Kimberly

Stayed 1 night in Apr 2024
Response from Guest Relation Management on 6 May 2024
Hi Kimberly,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 16 Apr 2024
Hi Dan,Thank you for your feedback! We're delighted to hear that everything was great during your stay with us. Your satisfaction is our priority, and we're thrilled that you had an enjoyable experience. We value your patronage and look forward to welcoming you back for another wonderful stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Relation Management on 16 Apr 2024
Hi Michael,We're very happy to hear that we were able to provide you with an outstanding experience, as that has always been our mission. We greatly appreciate your five-star rating and look forward to hosting you again in the near future.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 4 nights in Apr 2024
Response from Guest Relation Management on 16 Apr 2024
Hi Donna,Thank you for your feedback regarding your recent stay at our hotel. We're thrilled that you enjoyed your experience with us and that everything met your expectations during your stay. We appreciate your business and hope to have the pleasure of serving you again soon.

10/10 Excellent

Penny

Stayed 1 night in Apr 2024
Response from Manager on 7 May 2024
Hello Penny,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Terese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beds super comfy staff was awesome! Definitely recommend
Stayed 2 nights in Apr 2024
Response from Manager on 15 Apr 2024
Hello Terese,Thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed our convenient location, comfortable beds, and exceptional staff. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.

10/10 Excellent

Laura

Liked: Property conditions & facilities
Very clean rooms. Comfy beds
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Laura,We're pleased to hear that you found our rooms clean and our beds comfortable. Your feedback is important to us. If you have any further comments or suggestions for improvement, please feel free to contact our management team directly. We appreciate your patronage and hope to welcome you back in the future.

8/10 Good

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Bradley,We are delighted to hear that you enjoyed your stay with us! Thank you for taking the time to share your positive experience. Your feedback is truly appreciated. If you ever find yourself in the area again, we would love to welcome you back for another great stay.

10/10 Excellent

David

Stayed 3 nights in Apr 2024
Response from Guest Relation Management on 2 May 2024
Hi David,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice Was surprised to be charged for parking Seemed clean and everything worked as it should
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 12 Apr 2024
Hi Michael,Thank you for choosing to stay with us and for sharing your feedback about your recent experience. We're pleased to hear that you found our property nice, clean, and well-maintained, and that everything worked as expected during your stay. We understand the importance of transparent pricing, and we appreciate your feedback on this matter. We will review our policies to ensure that parking charges are clearly communicated to our guests in advance. Thank you for staying with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Lorna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel served the best breakfast I have ever had at a hotel. It is well maintained, clean, comfortable and convenient. A very good price too.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 11 Apr 2024
Hi Lorna,Thank you for your wonderful feedback about your recent stay with us. We're thrilled to hear that you enjoyed the best breakfast ever at our hotel! Providing delicious and satisfying breakfast options for our guests is a priority, and we're delighted that you had such a positive dining experience. We're also pleased that you found our hotel to be well maintained, clean, comfortable, and convenient. Ensuring a pleasant and enjoyable stay for our guests is our goal, and we're glad that we met your expectations. We appreciate your business and hope to have the pleasure of serving you again soon.

10/10 Excellent

Kate

Stayed 1 night in Mar 2024
Response from Guest Relation Management on 30 Apr 2024
Hi Kate,Thank you so much for awarding us a perfect rating! We are absolutely thrilled to hear that your experience was outstanding. Your satisfaction is our ultimate goal, and we are delighted to have met your expectations in every aspect. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.

6/10 Okay

tony

Travelled with partner
Liked: Cleanliness, staff & service
The breakfast was the best! Rooms were noisy: toilets flushing etc. Air conditioner was at full blast and fan couldnt be turned down. Tv channel surfing bizarre.
Stayed 2 nights in Apr 2024
Response from Guest Relation Management on 10 Apr 2024
Hi Tony,Thank you for sharing your feedback about your recent stay with us. We're delighted that you enjoyed our breakfast offerings and appreciate your positive comments in that regard. Please know that your concerns have been shared with our maintenance and housekeeping teams to address the air conditioner settings and noise levels in the rooms. We will also look into the TV channel surfing issue to ensure a smoother experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

10/10 Excellent

Johnny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and convenient
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 9 Apr 2024
Hi Johnny,Thank you for sharing your feedback about your recent stay at our hotel. We're pleased to hear that you found our pricing to be reasonable and our location convenient for your needs. Ensuring that our guests have a comfortable and enjoyable experience at a fair price is important to us, and we're glad that we met your expectations during your visit. Thank you once again for choosing our hotel. We look forward to welcoming you back for another pleasant visit in the future.

4/10 Poor

vickie

Travelled with partner
Disliked: Staff & service
Friday night was loud and kept up all night with slamming doors and loud young people. Multiple calls to the front desk
Stayed 2 nights in Apr 2024
Response from Guest Relation Management on 9 Apr 2024
Hi Vickie,Ensuring a peaceful and comfortable environment for all our guests is our priority, and we regret that we fell short in this regard. Please rest assured that we take your feedback seriously, and we will address this issue with our team to ensure that appropriate measures are taken to prevent similar occurrences in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more peaceful stay during your next visit.

10/10 Excellent

Edward, Byron Center

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for four nights and found it to be a very nice place to stay. It was clean and the staff was very nice! We would stay there again for sure. I can't think of anything I did not like about our stay there. We walked downtown and all around each day and everything was convenient for us. We walked allot about 17 mikes each day. But if you do not like to walk or cannot they have a great parking situation and easy access to public transportation. Cab train Uber etc. We liked it!
Stayed 4 nights in Apr 2024
Response from Guest Relation Management on 8 Apr 2024
Hi Edward,Thank you so much for choosing to stay with us and for taking the time to share such positive feedback about your recent four-night stay. We are thrilled to hear that you had a wonderful experience with us and that you found our hotel to be clean and our staff to be very nice. It's also fantastic to hear that our location was convenient for you to explore downtown and that you enjoyed walking around the area. We appreciate your mention of our parking options and accessibility to public transportation for guests who prefer other modes of travel. Thank you once again for choosing our hotel. We look forward to welcoming you back for another fantastic stay!

10/10 Excellent

Jason

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 10 Apr 2024
Hi Jason,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were super hard but otherwise good stay. $20 to park there and breakfast included.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 8 Apr 2024
Hi Caroline,Thank you for choosing to stay with us and for sharing your feedback about your recent experience. We are pleased to hear that you had a good stay overall and that you found our breakfast offering to be included in your stay. We understand that everyone has different preferences when it comes to mattress firmness, and we regret that ours did not meet your expectations. Your feedback is important to us, and we will certainly take it into consideration as we strive to improve our guests' comfort. Thank you once again for choosing our hotel. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 8 Apr 2024
Hi Kelsey,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

10/10 Excellent

Gretchen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visiting Nashville for the first time with my 33 year old daughter. We both enjoyed our stay tremendously. Everyone at the hotel was very helpful and there was complimentary coffee all day long and the complimentary breakfast was wonderful. Something for everyone. Our plane was delayed so they even allowed us a slight later checkout time. I would definitely stay here again
Stayed 3 nights in Mar 2024
Response from Guest Relation Management on 9 Apr 2024
Hi Gretchen,Thank you for choosing to stay with us during your visit to Nashville and for sharing your wonderful feedback about your experience. We are delighted to hear that both you and your daughter enjoyed your stay tremendously. Providing exceptional service and ensuring our guests' satisfaction is our top priority, and we are thrilled that our team was helpful and accommodating during your visit. We are also pleased that you appreciated our complimentary coffee service throughout the day and enjoyed our breakfast offerings with something for everyone. Thank you once again for choosing our hotel. We look forward to welcoming you back for another wonderful stay in the future.

8/10 Good

Lisa

Business traveller, Travelled with group
Room was clean and recently updated. Breakfast was good with healthy options. Some issues with cleanliness in the breakfast area one of our days - dirty coffee cups, dirty tray they were on and a hair in the gravy. Other than that all was good and well cared for .
Stayed 3 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Lisa, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the clean and updated room as well as the breakfast options. We appreciate your comments regarding the cleanliness in the breakfast area and will address this with our team to ensure a consistently positive experience for all guests.

6/10 Okay

Carrie

Travelled with family
Liked: Amenities
This hotel had a good breakfast option with custom omelets. Large breakfast seating area. Hotel room felt claustrophobic with the closet shelving. Suggest adding a mirror to bar area to allow it to double as a vanity. Didn't feel walkable to Broadway. But overall experience was good.
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Carrie, We appreciate your detailed feedback on our breakfast and seating area. We value your suggestions for improvement regarding the in-room shelving and a mirror in the bar area. Your perspective on the desirability of our location is noted, and we're pleased you had a good overall experience with us.

6/10 Okay

Mohit

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Mohit, We appreciate you staying with us! If you have any feedback you'd like to share, please reach out to us so we can ensure a better experience for your next visit.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to what I wanted to see and do was convenient for me.
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Dan,We are pleased to hear that our hotel's location was convenient for your activities. Your feedback is valuable to us as we strive to offer a memorable experience for all our guests. Thank you for choosing to stay with us and we hope to welcome you back in the future.

2/10 Terrible

nathan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I wouldn’t recommend this property to anyone it’s a dump bedding was dirty and stained towels were stained and dirty floor was sticky. Front desk is not helpful at all. We even checked out a day early and they would not give a refund for that night. STAY AWAY
Response from Manager on 9 Apr 2024
Hello nathan, We are sorry to hear about your recent experience at our property. Guest feedback is valuable to us, and we will address your concerns with the team. For any reservation-related queries, we recommend reaching out to our management directly for assistance. Thank you for bringing this to our attention, and we hope to better serve you in the future.

10/10 Excellent

Julia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful and friendly!
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 4 Apr 2024
Hi Julia,We're delighted to hear that you had a positive experience with our staff! Providing helpful and friendly service is a top priority for us, and we're thrilled that our team members could make your stay enjoyable and memorable. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
I liked how we were able to check in early and the bed was extremely comfortable. Also the shower was heavenly 🙌 would stay here again. Great price and excellent location.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 4 Apr 2024
Hi Brittany,We're thrilled to hear that you had a wonderful stay with us! Providing early check-in options and ensuring our guests' comfort are top priorities for us, and we're delighted that we could meet your expectations in these regards. It's fantastic to hear that you found the bed extremely comfortable and enjoyed the heavenly shower experience. Your comfort is important to us, and we're pleased that we could provide you with a relaxing and enjoyable stay. We're also glad that you found our location convenient and our prices competitive. Providing value and convenience to our guests is key, and we're delighted that we could meet your expectations in these areas. Thank you for your kind words, and we look forward to welcoming you back again soon!

2/10 Terrible

Georgia

Stayed 1 night in Apr 2024
Response from Guest Relation Management on 24 Apr 2024
Hi Georgia,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.