Front of property – evening/night

Reviews of Comfort Inn Downtown Nashville - Music City Center

3 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 744 out of 1767 reviews" "
Rating 8 - Good. 511 out of 1767 reviews" "
Rating 6 - Okay. 238 out of 1767 reviews" "
Rating 4 - Poor. 124 out of 1767 reviews" "
Rating 2 - Terrible. 150 out of 1767 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

TRACY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a nice pool area which was a surprise
Stayed 1 night in Apr 2024
Response from Guest Relations on 1 May 2024
We appreciate you choosing Comfort Inn Hotel Nashville Downtown for your recent accommodations. We are pleased you enjoyed your stay, especially our pool location. We believe in first-class comfort and convenience at an excellent value for our guests! Thank you for the kind review, and we hope to see you again soon.

10/10 Excellent

René

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean, good staff at reception. Close to downtown 2 km.
Stayed 2 nights in Apr 2024
Response from Guest Relations on 1 May 2024
We appreciate you choosing Comfort Inn Hotel Nashville Downtown for your recent accommodations. We are pleased you enjoyed your stay, especially our convenient location. We're so happy you were comfortable here and that you took advantage of our delicious complimentary breakfast. We are so glad that our staff took such great care of you. Our team takes great pride in their work, and we want our guests to feel at home, so we are glad to see your comments. We will make sure that the staff gets your feedback. Thanks for the outstanding rating, We're delighted your time at Comfort inn Downtown Nashville was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities
"Experience Nashville's Finest: A Stay at Comfort Inn Music City Center!" My recent stay at Comfort Inn Music City Center surpassed all expectations. The hotel's convenient location, just minutes away from Nashville's iconic music attractions, made exploring the city a breeze. With its clean, comfortable rooms and friendly staff, this hotel provided the perfect retreat after a day of soaking in the vibrant energy of Music City.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 1 May 2024
Hi Eric,Thank you for sharing your wonderful experience about your recent stay with us in Comfort Inn Downtown Nashville! We're thrilled to hear that our hotel's convenient location allowed you to easily explore the iconic music attractions of the city. It's great to know that you found our rooms clean and comfortable, providing a relaxing retreat after enjoying the vibrant energy of Music City. Our staff strives to offer friendly and attentive service, ensuring that your stay was as pleasant as possible. Thank you for choosing our hotel, and we look forward to hosting you again soon!

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"Musical Bliss at Comfort Inn Music City Center: A Harmonious Haven!" This hotel's delightful blend of comfort and convenience struck all the right chords during my stay. With its prime location near Nashville's vibrant music scene and impeccable service, Comfort Inn Music City Center orchestrated a truly memorable experience. From cozy rooms to attentive staff, this hotel hit all the high notes for a perfect Nashville getaway.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 1 May 2024
Hi Nick,Thank you for sharing your glowing review of your recent stay at Comfort Inn Downtown Nashville! We're thrilled to hear that you had a fantastic experience and that our hotel's blend of comfort and convenience resonated with you. Our prime location near Nashville's vibrant music scene is indeed a highlight for many of our guests, and we're delighted that it added to the enjoyment of your stay. It's wonderful to know that our attentive staff and cozy rooms contributed to making your Nashville getaway truly memorable. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.

6/10 Okay

Jen

The property and room are just, ok. It's well situated- easy walking/uber. The staff, while not rude, could be more pleasant given the nature of their jobs. The internet was so bad and un-secure that I wasn't ever able to connect my laptop. The massage chairs in the lobby were the best part!
Stayed 3 nights in Apr 2024
Response from Guest Relation Management on 1 May 2024
Hi Jen,Thank you for sharing your feedback about your recent stay with us. We appreciate your comments and are glad to hear that you found our property well situated and convenient for exploring the area. Providing friendly and welcoming service is important to us, and we will address this with our team to ensure that all guests receive a pleasant experience during their stay. We also understand the importance of reliable and secure internet access and will investigate this issue to make improvements. Thank you for choosing to stay at Comfort Inn Downtown Nashville, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 Okay

Brenda

Travelled with family
Disliked: Property conditions & facilities
Very dated property. Needs better upkeep.
Stayed 3 nights in Apr 2024
Response from Guest Relation Management on 30 Apr 2024
Hi Brenda,We take your comments seriously and will use them to address areas for improvement in our upkeep and maintenance processes. Our goal is to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short of your expectations during your stay. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back again with an improved experience.

8/10 Good

Gayla

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Guest Relations on 30 Apr 2024
We appreciate you choosing Comfort Inn Hotel Nashville Downtown for your recent accommodations. We are pleased you enjoyed your stay, especially our convenient location. We believe in first-class comfort and convenience at an excellent value for our guests! Thank you for the kind review, and we hope to see you again soon.

10/10 Excellent

Tamara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown, not far from The Gulch, a lot bars across the street for a quick lunch or drink. The room was very clean and the pool was very nice. The only downside to the room was the door had a lot of gaps where bugs can come inside and someone can break in if he/she wanted to. I find the front desk people were standoffish.
Stayed 3 nights in Apr 2024
Response from Guest Relation Management on 30 Apr 2024
Hi Tamara,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you enjoyed our convenient location close to downtown and near The Gulch, as well as the nearby bars for a quick lunch or drink. We're also glad that you found your room to be very clean and that you enjoyed the amenities like our pool. Your safety and comfort are important to us, and we will address the door issue promptly to ensure that our guests feel secure during their stay. Additionally, we regret if you found our front desk staff to be standoffish. Providing friendly and welcoming service is our goal, and we will address this with our team to ensure all guests receive the hospitality they deserve. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back again with an improved experience.

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the area. great location for walking
Stayed 3 nights in Feb 2024
Response from Guest Relation Management on 30 Apr 2024
Hi Jenny,Thank you for your feedback! We're delighted to hear that you loved the area surrounding our hotel and found it to be a great location for walking. Providing a convenient and enjoyable location for our guests is important to us, and we're pleased that our area met your needs during your stay. Thank you for choosing Comfort Inn Downtown Nashville, and we look forward to welcoming you back again soon!

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with comfort and cleanliness of room...could have used a small table but we made do. The free breakfast was great!
Stayed 3 nights in Apr 2024
Response from Guest Relations on 28 Apr 2024
We're so happy you were comfortable here and that you took advantage of our delicious complimentary breakfast. We want you to start the day off right, and we are so glad we could help. Thank you for staying with us at the Comfort Inn Hotel Nashville Downtown, and we look forward to welcoming you back soon.

10/10 Excellent

Lacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort Inn Music City Center provided a fantastic stay with clean, spacious rooms and friendly staff. The complimentary breakfast was delicious and offered a great variety of options. Its central location made it easy to explore Nashville's attractions, making it a top choice for travelers.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 26 Apr 2024
Hi Lacey,It's wonderful to hear that you had a fantastic stay with us at our hotel! We're thrilled that you found our rooms clean and spacious, our staff friendly and accommodating, and our complimentary breakfast delicious with a great variety of options. Providing a comfortable and enjoyable experience for our guests is our goal, and we're delighted that we met your expectations. Once again, we appreciate you choosing to stay at Comfort Inn Downtown Nashville and hope to have the chance to welcome you back in the future.

10/10 Excellent

Rikki

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort Inn Music City Center exceeded my expectations with its exceptional service and comfortable accommodations. The convenient location near Nashville's vibrant music scene made exploring the city a breeze. I highly recommend this hotel for anyone looking for a delightful stay in the heart of Music City.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 26 Apr 2024
Hi Rikki,Thank you for your feedback regarding your recent stay at our hotel. We're thrilled that we exceeded your expectations with exceptional service and comfortable accommodations. Our team strives to provide the best hospitality possible, and we're delighted that you felt well taken care of during your stay. We're also glad that our convenient location near Nashville's vibrant music scene made it easy for you to explore the city and enjoy its attractions. Thank you for choosing Comfort Inn Downtown Nashville, and we look forward to welcoming you back again soon!

10/10 Excellent

Lydia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort Inn Music City Center offers a perfect blend of comfort and convenience. The spacious rooms, excellent amenities, and attentive staff made my stay truly enjoyable. Located in the heart of Music City, it's the ideal choice for both business and leisure travelers alike.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 24 Apr 2024
Hi Lydia,Thank you for your wonderful feedback about your recent stay at Comfort Inn Downtown Nashville. We're delighted to hear that you had a truly enjoyable experience and that our hotel provided a perfect blend of comfort and convenience. Our team strives to ensure that every guest feels welcomed and well taken care of, and we're thrilled that you found our rooms spacious, our amenities excellent, and our staff attentive. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another memorable stay.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfort Inn Music City Center exceeded my expectations in every way. From the warm hospitality of the staff to the impeccably clean rooms and convenient location, my stay was nothing short of delightful. I highly recommend this hotel to anyone visiting the vibrant heart of Music City.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 24 Apr 2024
Hi William,We are thrilled to hear that we exceeded your expectations in every way during your recent stay with us. Providing warm hospitality and impeccably clean rooms is at the heart of what we do, and we're delighted that our team made your stay delightful. We're also glad that our convenient location added to your overall experience. Your feedback is truly appreciated, and it serves as motivation for our team to continue delivering exceptional service to all our guests. Thank you for choosing Comfort Inn Downtown Nashville, and we look forward to welcoming you back for another delightful stay.

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Guest Relation Management on 25 Apr 2024
Hi Richard,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

6/10 Okay

Valda

Disliked: Staff & service, property conditions & facilities
The property is well situated within walking distance to broadway and midtown. The unit was clean, although the carpet is badly needing replacement. Breakfast was excellent, with a good variety and especially nice were the made to order omlettes. The one serious downside was that we had $250 removed from the safe. Leave your valuables at the front desk.
Stayed 2 nights in Apr 2024
Response from Guest Relation Management on 24 Apr 2024
Hi Valda,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you found our property well situated within walking distance to Broadway and Midtown, and that your unit was clean overall. We're also delighted that you enjoyed our excellent breakfast with a good variety, especially the made-to-order omelettes. We have taken note of your concerns, and we will address the carpet condition and continue to improve our security measures to ensure a more secure experience for our guests. Once again, we appreciate you choosing to stay at Comfort Inn Downtown Nashville and hope to have the chance to welcome you back in the future.

8/10 Good

Anna, Minneapolis

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 23 Apr 2024
Hi Anna,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Okay

NATALEE

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Manager on 22 Apr 2024
Dear Guest,We're thrilled to hear you had a satisfying stay at our hotel! It was a pleasure having you as our guest. Looking forward to welcoming you back soon.

6/10 Okay

Jodi

Travelled with group
Property could use some updates, but was in a great location, it was a mile walk to Broadway bars and shopping. It also had some food and bars right across the street which was very convenient.
Stayed 3 nights in Apr 2024
Response from Guest Relation Management on 22 Apr 2024
Hi Jodi,Thank you for sharing your feedback with us. We appreciate your comments about our property's location and nearby amenities. We're thrilled to hear that our convenient location made exploring Broadway bars and shopping easy for you. Your feedback regarding updates is important to us, and we'll certainly take it into consideration as we continue to enhance our property for our guests. We hope to welcome you back in the future and provide you with an even better experience.

8/10 Good

Tabatha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was easy to get to and liked that we could walk to get something to eat. It was old room but our room was clean. Only issue was the air conditioner did not cool the room. It was colder outside than the room.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Tabatha, We appreciate your feedback on the convenience of our location and the cleanliness of your room. We regret to hear about the issue with the air conditioner and apologize for any inconvenience this may have caused during your stay. We will share your comments with our team for their review and improvement.

8/10 Good

Brenda

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Brenda, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a repeat stay. The property was under construction which eliminated the use of the pool. All the staff was kind and wonderful. I am grateful my $400 mouthguard was NOT thrown out on me this time, which I appreciated. the cleaning staff was much more respectful when cleaning this time around.
Stayed 2 nights in Apr 2024
Response from Guest Relation Management on 19 Apr 2024
Hi Justin,Thank you for sharing your feedback with us. We are delighted to hear that you had a positive experience with our staff and that they were kind and wonderful throughout your stay. We understand the importance of feeling valued and respected as a guest, and we're glad that you felt your belongings were treated with care, especially your mouthguard. Once again, we appreciate you choosing to stay at Comfort Inn Downtown Nashville and hope to have the chance to welcome you back in the future.

4/10 Poor

Jean

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The property is quite run down. This is evident in the rooms as well as the grounds and the lobby. The only plusses are that it's walkable to downtown and the breakfast (included) is above average.
Stayed 3 nights in Apr 2024
Response from Guest Relation Management on 19 Apr 2024
Hi Jean,We understand the importance of maintaining a well-kept and inviting environment for our guests, and we regret that we fell short of your expectations in this regard. Please be assured that we take your comments seriously, and we will use them to identify areas for improvement. Your feedback is invaluable to us as we work towards enhancing our guests' experience. We value your business and hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Seamus

Travelled with family
Location Very well trained staff
Stayed 3 nights in Apr 2024
Response from Guest Relation Management on 18 Apr 2024
Hi Seamus,We're delighted that you appreciated our hotel's location and the exceptional service provided by our staff during your stay! Ensuring a convenient and pleasant experience for our guests is our top priority, and we're thrilled that we met your expectations. Thank you for choosing Comfort Inn Downtown Nashville, and we look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Vater

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Comfort Inn Downtown Music City Center was delightful, with the staff exemplifying warm hospitality and attentiveness throughout my visit. The room was impeccably clean, spacious, and provided a cozy retreat in the heart of downtown. Overall, the exceptional service and comfortable accommodations made for a thoroughly enjoyable experience.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 18 Apr 2024
Hi Vater,We're absolutely delighted to hear that your stay at Comfort Inn Downtown Nashville was so delightful! Providing warm hospitality and attentive service is our top priority, and we're thrilled that our staff exemplified these qualities throughout your visit. It's fantastic to hear that you found your room to be impeccably clean, spacious, and cozy, offering a perfect retreat in the heart of downtown. We strive to create a comfortable and welcoming environment for all our guests, and we're glad that we succeeded in providing you with a thoroughly enjoyable experience. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Amelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Comfort Inn Downtown Music City Center was superb, largely due to the exceptional staff and the quality of the rooms. The staff were attentive, friendly, and always willing to go the extra mile to ensure a pleasant experience. The room was spacious, clean, and provided a comfortable oasis in the heart of downtown.
Stayed 1 night in Apr 2024
Response from Guest Relations on 16 Apr 2024
We appreciate you choosing Comfort Inn Hotel Nashville Downtown for your recent accommodations. We are pleased you enjoyed your stay, especially our convenient location. We're so happy you were comfortable here and that you took advantage of our delicious complimentary breakfast. We are so glad that our staff took such great care of you. Our team takes great pride in their work, and we want our guests to feel at home, so we are glad to see your comments. We will make sure that the staff gets your feedback. Thank you for the kind review, and we hope to see you again soon. Thanks for the outstanding rating, We're delighted your time at Comfort inn Downtown Nashville was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At Comfort Inn Downtown Music City Center, the staff were incredibly hospitable, always ready to assist with a smile and making me feel right at home. The room provided a cozy retreat after a day of exploring downtown, boasting cleanliness and comfort that exceeded my expectations. Overall, the exceptional service and comfortable accommodations made my stay truly memorable.
Stayed 1 night in Apr 2024
Response from Guest Relations on 16 Apr 2024
We appreciate you choosing Comfort Inn Hotel Nashville Downtown for your recent accommodations. We are pleased you enjoyed your stay, especially our convenient location. We're so happy you were comfortable here and that our staff took such great care of you. Our team takes great pride in their work, and we want our guests to feel at home, so we are glad to see your comments. We will make sure that the staff gets your feedback. Thank you for the kind review, and we hope to see you again soon. Thanks for the outstanding rating, We're delighted your time at Comfort inn Downtown Nashville was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Alex

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During my stay at Comfort Inn Downtown Music City Center, the staff were exceptionally friendly and attentive, ensuring a warm welcome and seamless experience throughout my visit. The room itself was spacious, clean, and equipped with all the necessary amenities for a comfortable stay in the heart of downtown. Overall, the combination of excellent service from the staff and the quality of the room made for a highly enjoyable experience.
Stayed 1 night in Apr 2024
Response from Guest Relations on 16 Apr 2024
We appreciate you choosing Comfort Inn Hotel Nashville Downtown for your recent accommodations. We are pleased you enjoyed your stay, especially our convenient location. We're so happy you were comfortable here and that you took advantage of our delicious complimentary breakfast. We are so glad that our staff took such great care of you. Our team takes great pride in their work, and we want our guests to feel at home, so we are glad to see your comments. We will make sure that the staff gets your feedback. Thank you for the kind review, and we hope to see you again soon. Thanks for the outstanding rating, We're delighted your time at Comfort inn Downtown Nashville was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Stephanie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Comfort Inn Downtown Music City Center were incredibly welcoming and accommodating, and the room was comfortable and well-maintained, making for a delightful stay in the heart of downtown.
Stayed 1 night in Apr 2024
Response from Guest Relations on 16 Apr 2024
We appreciate you choosing Comfort Inn Hotel Nashville Downtown for your recent accommodations. We are pleased you enjoyed your stay, especially our convenient location. We believe in first-class comfort and convenience at an excellent value for our guests! Thank you for the kind review, and we hope to see you again soon.

2/10 Terrible

Léane

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Relations on 17 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was pretty decent and had everything we needed for the purpose of our stay.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 16 Apr 2024
Hi Martina,Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you found our hotel to be pretty decent and that it had everything you needed for the purpose of your stay. Your satisfaction is important to us, and we're glad that we met your expectations. Once again, we appreciate you choosing to stay at Comfort Inn Downtown Nashville and hope to have the chance to welcome you back in the future.

4/10 Poor

Shonna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good enough for a bed and shower , but the property needs a lot of work .
Stayed 2 nights in Apr 2024
Response from Guest Relation Management on 16 Apr 2024
Hi Shonna,Thank you for sharing your feedback about your recent stay at Comfort Inn Downtown Nashville. We're glad to hear that you found our hotel suitable for your basic needs of a bed and shower. Your feedback is important to us, and we will take your comments into consideration as we strive to improve our facilities for our guests. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 16 Apr 2024
Hi Stephen,Thank you for sharing your feedback about your recent stay at Comfort Inn Downtown Nashville. We're glad to hear that you enjoyed the breakfast during your visit. Your satisfaction is important to us, and we appreciate your positive comments about the breakfast offerings. We value your feedback and look forward to welcoming you back for another pleasant stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 16 Apr 2024
Hi Robert,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Comfort Inn Downtown Nashville. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

6/10 Okay

Russell

Travelled with family
Liked: Staff & service
Location
Stayed 3 nights in Apr 2024
Response from Guest Relations on 15 Apr 2024
We appreciate you choosing Comfort Inn Hotel Nashville Downtown for your recent accommodations. We are pleased you enjoyed your stay, especially our convenient location. We believe in first-class comfort and convenience at an excellent value for our guests! Thank you for the kind review, and we hope to see you again soon.

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location at a good price. We had a great time walking all around Nashville from the hotel.
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Jessie,We are delighted to hear that you found our hotel's location convenient for exploring Nashville. It's great to know you had an enjoyable time exploring the city on foot. If you have any future accommodation needs, feel free to reach out to us.

6/10 Okay

Natalie

Travelled with partner
Liked: Cleanliness, staff & service
The location was fine. Just off the main road which made the stay a little noisy but I did know that when booking. A short walk from downtown and broadway. But kind of on the expensive side for what it was.
Stayed 1 night in Apr 2024
Response from Guest Relations on 13 Apr 2024
We appreciate you choosing Comfort Inn Hotel Nashville Downtown for your recent accommodations. We are pleased you enjoyed your stay, especially our convenient location On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cert Pleasant
Stayed 1 night in Apr 2024
Response from Guest Relations on 13 Apr 2024
Thank you for the 4/5 review, It's excellent you enjoyed your time with us so much! We're delighted you appreciated our facilities and accommodations. We care deeply about the happiness and satisfaction of our guests We strive for excellence so we look forward to sharing an even better experience with you soon!

2/10 Terrible

Melissa

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Relations on 13 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Jaroslava

Travelled with partner
Disliked: Property conditions & facilities
The property is not the cleanest place. Floor in bathrooms are not washed regularly. On the positive side - the breakfast is well done with enough choices
Stayed 7 nights in Apr 2024
Response from Guest Relation Management on 25 Apr 2024
Hi Jaroslava,Thank you for sharing your feedback about your experience at our hotel. We're glad to hear that you enjoyed the breakfast offerings and found there to be enough choices available. We have taken note of your concern, and we will address this with our housekeeping team to ensure that our cleanliness standards are upheld and that all areas, including bathroom floors, are properly cleaned and maintained regularly. Thank you for choosing Comfort Inn Downtown Nashville, and we hope to have the opportunity to welcome you back for a more satisfactory stay.

10/10 Excellent

Robbin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Service.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 11 Apr 2024
Hi Robbin,Thank you for your feedback regarding your recent stay at Comfort Inn Downtown Nashville! We're pleased to hear that you experienced good service during your stay. Providing excellent service is our priority, and we appreciate your acknowledgment of our efforts. We appreciate your business and hope to have the pleasure of serving you again soon.

10/10 Excellent

Robert

Stayed 2 nights in Apr 2024
Response from Guest Relation Management on 1 May 2024
Hi Robert,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Comfort Inn Downtown Nashville. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

4/10 Poor

Caitlyn

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed for one night with our two dogs. We were charged and additional $56 for the dogs as well as parking. When we got to the room it looked more like a Red Roof Inn. There was noticeable damage from prior dogs/pets, so it was a bit upsetting that we paid extra money only to end up in an already damaged room. The surrounding area was extremely noisy and seemed unsafe. Construction appeared to be happening which also caused a lot of noise. After comparing the photos on Expedia- they are not true pictures of this Comfort Suites. There were several noticeable differences between the photos on Expedia and the true condition of the rooms. For the price, it would be better to go for a Super 8 or Red Roof.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 11 Apr 2024
Hi Caitlyn,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
The stuff was warm and welcoming
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 11 Apr 2024
Hi Tracy,Thank you for sharing your feedback about your recent experience with us. We're delighted to hear that you found our staff to be warm and welcoming. Providing friendly and hospitable service is important to us, and we're thrilled that our team made you feel at home during your stay. Thank you for choosing Comfort Inn Downtown Nashville, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Duane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an amazing facility overall with the most friendly and helpful staff. I think our favorite part was the complementary hot breakfast every morning. We stayed here 4 nights, and everything was PERFECT. Excellent value overall.
Stayed 4 nights in Mar 2024
Response from Guest Relation Management on 10 Apr 2024
Hi Duane,Thank you so much for your wonderful feedback about your recent 4-night stay with us! We are thrilled to hear that you had an amazing experience and that our facility, along with our friendly and helpful staff, exceeded your expectations. It's fantastic to know that you enjoyed our complimentary hot breakfast each morning – we love starting our guests' days off right with delicious breakfast options. Once again, we appreciate you choosing to stay at Comfort Inn Downtown Nashville and hope to have the chance to welcome you back in the future.

8/10 Good

DANNY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Door does not shut all the way, warped, see daylight thru it .
Stayed 3 nights in Mar 2024
Response from Guest Relations on 10 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

Mattilynn

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Guest Relations on 10 Apr 2024
Thank you for your recent stay at our hotel.

10/10 Excellent

Dorinda

Travelled with family
Liked: Cleanliness
Clean, friendly inexpensive compared to the DT hotels. Everything within walking distance.
Stayed 1 night in Apr 2024
Response from Guest Relation on 10 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and comfortable. The breakfast was amazing. They had the usual continental breakfast but also had a chef there making omelets to order. Best breakfast I’ve ever been to at a hotel.
Stayed 2 nights in Apr 2024
Response from Guest Relations on 10 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.