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Reviews of Smile Hotel Nara

2.5 out of 5
Smile Hotel Nara
4-21 Sanjo Honmachi, Nara

Reviews

8.4

Very good

Rating 10 - Excellent. 61 out of 168 reviews" "
Rating 8 - Good. 76 out of 168 reviews" "
Rating 6 - Okay. 25 out of 168 reviews" "
Rating 4 - Poor. 5 out of 168 reviews" "
Rating 2 - Terrible. 1 out of 168 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was terrible, and the closing time is 9:30am but they stopped putting out food 30 minutes before closing. If you come out late you get white rice and a cup of coffee, also they don’t offer coffee or tea in the room for guests.
Stayed 4 nights in Mar 2024

10/10 Excellent

Simon

Stayed 6 nights in Feb 2024

10/10 Excellent

Apollo

Liked: Cleanliness, staff & service, property conditions & facilities
Some of the friendly staff do not speak English fluently, but they always tried to help, so it would be helpful if you know a little bit of Japanese. Very high value for the price.
Stayed 1 night in Jun 2023

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
It’s worth for a short stay
I didn’t expect the place to be kinda old but it was decent for the price I paid. Also, when you go to the smoking floor to do laundry, you can tell it’s the smoking floor.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff told me the near by parking is cheaper than their onsite parking. So cute
Stayed 1 night in Mar 2021
Response from Smile hotel NARA on 12 May 2022
Thank you for your review. We eagerly await your kind return in the near future.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to train station, walking distance to shrine
Adequate and good price
Stayed 1 night in Dec 2019
Response from Smile Hotel NARA on 12 May 2022
Thank you for your review. We're looking forward to see you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from スマイルホテル奈良　フロントスタッフ一同 on 12 May 2022
「印象的な名前とロゴマークに負けない笑顔を心がけております(^^」 この度は当ホテルへのご宿泊、誠にありがとうございます。 和んで頂けましたか~。おくつろぎ頂けましたご様子、嬉しく拝読致しました。はい、けして新しい建物ではなく、奈良市に新しいきれいなホテル様のたくさんできる中、見劣りするところがどうしてもあるかと思います。スタッフ一同それを自覚してカバーする気持ちで努めておりますので、清掃、接遇にお褒めのお言葉を頂けて一際嬉しく存じます。 リブランド以降、やはり「スマイル」が従業員全体の意識にございますので、それがお客様に伝わっていると思うとますます嬉しくなりますね。頂いた活力をお返しするよう笑顔で参りますので、またのお泊り、是非ともお待ちしております！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Hui, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
The room itself is a bit misleading, its a small rectangular shape room with no aircon so you need to open the window but not too wide since it is too windy the window spoil, so you will be in the dilema, to open or not to open. The staff are great and friendly. The location is very near the nara train and bus station approx 5-6 minutes walk. It is also a walkable distance of around 20-30 mins to Nara park and Todaiji temple while strolling along shopping street to buy souvenir. There’s also a lot of friendly Nara citizen ambassador along the bus station readily to help you anytime.
Stayed 2 nights in Apr 2018
Response from Smile hotel NARA on 12 May 2022
Thank you for your review. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. On behalf of the staff, I would like to express my gratitude for your patronage and your compliments.

8/10 Good

Verified traveller

Close to the station, so in easy reach with luggage. Friendly and clean.
Stayed 1 night in Aug 2018

8/10 Good

jie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room. Very short walk to the train station. Poor Wi-Fi connection and speed.

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
The Smile Hotel is in a good location, very close to the JR Nara train station which has food and stores. Rooms are spacious for Japanese standards and clean. Hotel has laundry facilities for travelers. Rooms are clean. Downsides: Air Conditioning/Heating is centrally controlled, meaning that if the heater is running, you cannot get air conditioning, you can only open the window, and vise versa. Also, while the hotel promises a "Western Breakfast" they use the term very loosely. I was not impressed with the breakfast. Wifi was also very disappointing and wired internet in the room did not work.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smile hotel
The people who worked there were accommodating - no problem with left luggage - it was very close to the jr station so especially good if you are on a rail pass for a short stay — it wasn’t luxurious but it was perfectly clean and comfortable
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location near JR Nara
Stayed 1 night in Jan 2018
Response from Smile Hotel NARA on 12 May 2022
Thank you for your review. We're looking forward to see you soon.

6/10 Okay

ヨシコ

Disliked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

タカヒロ

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良かった
Stayed 1 night in May 2024

8/10 Good

せつこ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

MIHO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても清潔で綺麗でした。
Stayed 1 night in May 2024

4/10 Poor

ミヤコ

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
朝8時30分ころに朝食バイキングに行ったら、ご飯が無く、補充も無かった。（バイキングは9時30分終了）カレーや漬物、納豆等ご飯前提の物が食べられず、1,000円払って損した。斜め前の松屋の朝定食に行けば良かった。他の客らもカレー鍋の前で困惑してる様子だった。品目自体も少なめ。 部屋は清潔で快適でした。
Stayed 1 night in May 2024

6/10 Okay

kaori

Stayed 1 night in Mar 2024

8/10 Good

??

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
価格が安い、朝食が安い
Stayed 1 night in Mar 2024

6/10 Okay

Yuichi

Stayed 1 night in Mar 2024

10/10 Excellent

???

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とてもゆっくり出来ました、
Stayed 2 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
駅から近い
駅から近く、値段も安いのでよかった。 トイレの便座が冷たいのには慣れなかったが、一瞬我慢すればいいだけなので問題なし。 近くに安い駐車場もあるので車をとめて観光が簡単にできる。 部屋は狭いが値段を考えたら文句は言えない。
Stayed 1 night in Feb 2024

6/10 Okay

??????

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

AKARI

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

junko

Stayed 1 night in Oct 2023

8/10 Good

haruka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

mayumi

Stayed 1 night in Nov 2023

10/10 Excellent

HOANG SON

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
便利で清潔、コスパ良し
駅から近くて大変便利です。ホテルのフロアや部屋、食堂など清掃が行き届いていると感じました。スタッフがとてもフレンドリーで雰囲気が良かった。コスパ的に素晴らしい。
Stayed 1 night in Nov 2023

8/10 Good

takashi

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

なつみ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

HIROTAKA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
よかった
Stayed 1 night in Oct 2023

10/10 Excellent

みか

Liked: Cleanliness, staff & service
観光して泊まるだけの利用としては、料金もお安く、清潔で良かったです。
Stayed 1 night in Oct 2023

10/10 Excellent

Susumu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応が自然で的確。連泊時の清掃省略に関する対応もシンプルで好ましく感じる。
Stayed 2 nights in Oct 2023

6/10 Okay

Dai

Stayed 1 night in Sep 2023

10/10 Excellent

koutarou

Stayed 1 night in Sep 2023

8/10 Good

jack

Liked: Staff & service, property conditions & facilities
奈良駅前で観光にとても便利。
Stayed 2 nights in Sep 2023

8/10 Good

noriaki

Liked: Staff & service, amenities, property conditions & facilities
スタッフの方の対応が良く、施設も清潔感がありコスパが良いと思いました。
Stayed 1 night in Aug 2023

6/10 Okay

HARUO

Stayed 1 night in Jul 2023

6/10 Okay

??

Liked: Cleanliness, staff & service, property conditions & facilities
朝食が有料がもうひとつ
Stayed 1 night in Jul 2023

10/10 Excellent

sujin

Stayed 2 nights in Jun 2023

8/10 Good

YUUKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
しいて　言えば　コンセント差し込みの場所がテレビの裏なのでちょと使いにくい 後は問題ないと思います
Stayed 2 nights in Jun 2023

6/10 Okay

HAYATO

Stayed 1 night in Jun 2023

8/10 Good

Shigeru

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
全体的に良い環境でした。 便利な場所であり、利用しやすかったです。
Stayed 1 night in Jun 2023