Lobby

Reviews of Hilton Nanjing Riverside

5 out of 5
Hilton Nanjing Riverside
No. 1 Huaibin Road, Gulou District, Nanjing, Jiangsu

Reviews

8.6

Excellent

Rating 10 - Excellent. 43 out of 85 reviews" "
Rating 8 - Good. 26 out of 85 reviews" "
Rating 6 - Okay. 11 out of 85 reviews" "
Rating 4 - Poor. 2 out of 85 reviews" "
Rating 2 - Terrible. 3 out of 85 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay. My room was nice, spacious, clean, and had a good view.The breakfast was nice and had a mix of Western and Eastern cuisine. The only downside is that it isn’t close to a metro station for public transportation.
Stayed 3 nights in Apr 2024
Response from Marcom on 9 Apr 2024
Dear guests, when we saw your positive feedback, we were really excited. Your praise boosted our confidence, and we will spare no effort to continue working hard. At the Hilton Nanjing Riverside, your happiness is our mission. Thank you very much for your kindness to the hotel, and we sincerely look forward to your next visit. Thank you!

10/10 Excellent

Alan

Stayed 3 nights in Feb 2024
Response from Marcom on 9 Apr 2024
Dear guests, when we saw your positive feedback, we were really excited. Your praise boosted our confidence, and we will spare no effort to continue working hard. At the Hilton Nanjing Riverside, your happiness is our mission. Thank you very much for your kindness to the hotel, and we sincerely look forward to your next visit. Thank you!

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is beautiful.
Stayed 2 nights in Nov 2023
Response from Doris on 16 Nov 2023
Thank you for choosing to stay at Hilton Nanjing Riverside, located at the confluence of the Yangzi River and the Qinhuai River, away from the downtown area, there is a riverside walkway in front of the hotel, where you can run or ride. Thank you again for taking the time to leave your feedback, and we wish you a happy work and life!

10/10 Excellent

CHEE KUN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Doris on 24 Oct 2023
Dear Guest, Hello! Thank you very much for your love to the hotel, sincerely look forward to your next visit, thank you!

6/10 Okay

Chul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Deposit money not released
Service was pretty good; room was clean. But there were no power outlets for US visitor. The staffs at lobby was not good with English communications. But there were ok with best efforts to help me. Biggest problem is that they don't release my deposit of 1000 yuan even after 13 days of my check out.
Stayed 1 night in Sep 2023
Response from Doris on 24 Oct 2023
Dear Guest, Thank you for your review. The hotel will refund the deposit uniformly in the afternoon of the day you check out, please check. If you have any further questions, please feel free to contact us, all of us at Hilton are passionate about providing exceptional service. We wish you a wonderful trip and a happy life!

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view
Stayed 3 nights in Sep 2023
Response from Doris on 24 Oct 2023
Dear guests, thank you for your comments. The hotel is located at the confluence of the Yangzi River and the Qinhuai River, 75% of the hotel's rooms are equipped with outdoor balconies, surrounded by nearly 3,000 square meters of greenery is the natural oxygen bar of the modern city, where it feels cozy and warm, and you are welcome to come back again!

6/10 Okay

WENJIE, Tallahassee

Travelled with family
Liked: Staff & service
I was taken aback to discover a water leakage issue during my recent stay at a Hilton property, as such occurrences have been quite rare in my previous experiences. The persistent dripping of water resulted in an untidy and unusable bathroom, which was certainly disappointing. The hotel’s customer service team did attempt to address the situation by offering to relocate me to another room. However, I was not entirely satisfied with the alternative they provided, as the replacement room was situated on a lower floor and had a smaller activity area. Overall, I must admit that this experience fell short of the impeccable standards I have come to associate with Hilton. As a loyal patron, I had expected a seamless and enjoyable stay, and unfortunately, this particular visit did not meet those expectations.
Stayed 3 nights in Jul 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Nanjing Riverside has an amazing view of the river with a decent sized balcony to enjoy. Love it!
Stayed 3 nights in May 2021

10/10 Excellent

Penny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Excellent river view that’s second to none. I extended my stay a couple of times, and the front desk was very helpful.
Stayed 2 nights in May 2021

8/10 Good

Mark

Liked: Cleanliness
Disliked: Property conditions & facilities
Mama Huhu
the hotel looks run-down, suprising it still has the Hilton brand. Otherwise its a Chinese 4star at best.
Stayed 1 night in Mar 2021

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel with spacious rooms and nice restaurants. Wish the spa facility could be a bit more professional as it was closed to guests the whole time while we were there and the staff members for that facility were not too welcoming either when answering our queries.
Stayed 3 nights in Jan 2020
Response from L on 16 Jan 2020
Dear distinguished guests, please accept the most sincere greetings from all staff of Nanjing Shimao Riverside Hilton Hotel! Thank you for commenting on your recent stay at our hotel. We are glad that the hotel's overall services and hardware facilities have received your praise and approval. The hotel's unique location can be called an oasis in the city. Although it is less prosperous and noisy in the city center, it enjoys the infinite scenery of the Yangtze River. It is our consistent goal to provide guests with a first-class accommodation environment and a warm welcome from home. We will continue to provide our guests with quality services and look forward to your next visit!

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful place to do Nanjing
How do I begin. Whether it’s Billy at the front desk, Helen getting your taxis, or the gal taking your laundry in the morning, the service at this hotel is amazing. Billy wrote down all the terms we would need such as hello, thank you, goodbye, I need a taxi, etc. with the English translation into Mandarin. In addition, he practiced them with us and made sure we knew what we needed to get around. He personally made this day most enjoyable. Helen out on the curb was always cheerful with a big smile on her face and made sure a taxi always available. We have been all around the world, and the service at this hotel was top three. Do yourself a favor when you’re in Nanjing and make the Hilton Riverside a priority to stay. The hotel itself was typical Hilton, topline, comfortable and clean. It was a nice area and seemed easily accessible. Taxis are cheap in China. Keep up the work NHR and thanks again Billy.
Stayed 7 nights in Aug 2019
Response from lily on 3 Jan 2020
Dear distinguished guests, please accept the most sincere greetings from all staff of Hilton Nanjing Shimao Riverside! Thank you for commenting on your recent stay at our hotel. We are glad that the hotel's overall services and hardware facilities have received your praise and approval. The hotel's unique location can be called an oasis in the city. Although it is less prosperous and noisy in the city center, it enjoys the infinite scenery of the Yangtze River. It is our consistent goal to provide guests with a first-class accommodation environment and a warm welcome from home. We will continue to provide our guests with quality services and look forward to your next visit!

10/10 Excellent

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nanjing_HiltonAUG2019b
very good
Stayed 2 nights in Jul 2019
Response from lily on 3 Jan 2020
Dear distinguished guests, please accept the most sincere greetings from all staff of Hilton Nanjing Shimao Riverside! Thank you for commenting on your recent stay at our hotel. We are glad that the hotel's overall services and hardware facilities have received your praise and approval. The hotel's unique location can be called an oasis in the city. Although it is less prosperous and noisy in the city center, it enjoys the infinite scenery of the Yangtze River. It is our consistent goal to provide guests with a first-class accommodation environment and a warm welcome from home. We will continue to provide our guests with quality services and look forward to your next visit!

10/10 Excellent

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nanjing_Hilton_AUG2019
very good
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The views were extremely good. However the staff were not helpful and at times provided incorrect guidance. Very low level of English communication skill
Stayed 2 nights in Jun 2019
Response from lily on 3 Jan 2020
Dear distinguished guests, please accept the most sincere greetings from all staff of Hilton Nanjing Shimao Riverside! Thank you for commenting on your recent stay at our hotel. We are glad that the hotel's overall services and hardware facilities have received your praise and approval. The hotel's unique location can be called an oasis in the city. Although it is less prosperous and noisy in the city center, it enjoys the infinite scenery of the Yangtze River. It is our consistent goal to provide guests with a first-class accommodation environment and a warm welcome from home. We will continue to provide our guests with quality services and look forward to your next visit!

2/10 Terrible

Zorin

Disliked: Staff & service
Never stay here
Laundry Services Sucks, receptionist was an intern and she did not know anything took a long time to check us out. There was a lot of noise on the floor that we were in, apparently because of the wedding guest that booked a room next to ours
Stayed 2 nights in May 2019
Response from lily on 3 Jan 2020
Dear distinguished guests, please accept the most sincere greetings from all staff of Hilton Nanjing Shimao Riverside! Thank you for commenting on your recent stay at our hotel. We are glad that the hotel's overall services and hardware facilities have received your praise and approval. The hotel's unique location can be called an oasis in the city. Although it is less prosperous and noisy in the city center, it enjoys the infinite scenery of the Yangtze River. It is our consistent goal to provide guests with a first-class accommodation environment and a warm welcome from home. We will continue to provide our guests with quality services and look forward to your next visit!

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent view and clean facilities
River view was great and facilities had good conditions
Stayed 2 nights in Jun 2018

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
The Riverside Hilton has superb river view and is certainly a cut above the normal in China. The rooms are well appointed and maintained. I only stayed one night but would definitely use this hotel again.
Response from Judy Fang on 14 May 2018
Dear Guest ,Thank you for your stay with us at Hilton Nanjing Riverside.We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you! Thank you once again, we look very much forward to welcoming you back in the future. Thank you!

8/10 Good

Khek Peng

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Far away from the city but close to river.
Overall the hotel was good. Location was a little aways from the city so it is very quiet and nothing to do around the area at night. However, I was upset when I found out that my cigarettes (2 packs unopened) disappeared from my bag during the day when I was gone. I believe the cleaner took it but the hotel manager said he verified that the cleaner did not touch my stuff and he left it at that. It makes me feel like I am the one lying. No offer to compensate or do anything extra for me even though I am a Hilton Silver Rewards member. That was quite disappointing for a Hilton as I have stayed in Hilton for over 10 years across the world and nothing like this has ever happened to me before.

8/10 Good

Chae Hyon, shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quite excellent but closed to country side
totally good

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel! Nice staff and the hotel is super clean. Definitely recommend this place.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and nice. The hotel was great.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Good view, great service but nanjing is polluted (air) so you may not like what you see depending on the day. Location is a bit off. The other hilton has a better location if you want to be close to restaurants shopping etc.

10/10 Excellent

Mr D, London UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good experience
In China generally, little English is spoken and communication can involve a lot of guess work. Most reception staff at Hilton Riverside can understand enough to help and are very keen to do so. The Chinese generally are lovely people who want to help and the staff at Hilton especially nice. The concierge, Gary, is extremely helpful and the deputy manager, Maria, is often around and always keen to help with anything.

10/10 Excellent

Gifty A, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay experience
Wonderful. Staff were professionally courteous.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good room but not location
Hotel room was very comfortable and clean. However, hotel location is not so ideal. Getting a taxi can be a problem. Waited for 20mins in the morning and still could not get a taxi.

6/10 Okay

hen, jakarta

Liked: Cleanliness, staff & service, room comfort
hotel room is good. housekeeping can't understand english. i asked salt for my congee but they gave me soap

8/10 Good

mario, macau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
riverside but far from center
Good stay in general,except remote location.Cheap taxis if you have time....

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for Trip
It was good hotel, however the location is far from downtown.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointing
Understaffed, the breakfast buffet was poorly managed and had no few for hours as hundreds of guests were managed by maybe 5 cook staff, completely useless buffet for a so called 4 star hotel. Room was decent but thin celling and walls mean you hear your neighbors stomping around and TV blaring.

2/10 Terrible

SOO YOUNG

Stayed 2 nights in Nov 2023
Response from Doris on 16 Nov 2023
Dear Guest. We sincerely apologise for not being able to make your stay a pleasant one for various reasons. We encourage our guests to contact the hotel guest service centre if they need help during their stay, so that we can solve problems for our guests in a timely manner. We look forward to your visit again to witness our growth and progress. We wish you a happy life!

8/10 Good

Jiangyan

Liked: Staff & service
一般
Stayed 1 night in Oct 2023
Response from Doris on 8 Nov 2023
Dear Guest. Due to various reasons, we sincerely apologize for not letting you have a good experience in this stay. We would like to do our best to make your stay a better experience. We look forward to your visit again to witness our growth and progress. We wish you a happy life!

10/10 Excellent

Scarlett

Stayed 1 night in Jul 2023

4/10 Poor

DONGNA

Business traveller
Liked: Cleanliness
Disliked: Staff & service
騒音があります。水の音。チェックイン時時間が掛かりすぎ。また、チェックアウト時、他の客が話してかけてくると、他の客の応対をした。順番を守ってない。従業員の訓練が足らない気がする。次回は利用しない。
Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveller

Business traveller
Stayed 1 night in Jan 2023

8/10 Good

Kana

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
办理入住排队时间太长
当天在前台办理入住的等候时间很长,很多人排队但是只有两个工作人员在处理,其他柜台都空着但是没有工作人员办理入住,排队等了快20分钟才到我们,入住办理的很快就是等待太久。期间没有任何工作人员过来问询过。 其他整体还是可以的,房间很大,卫生也还行。
Stayed 1 night in Dec 2021

10/10 Excellent

Chau Ha Tina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great people, great view
Spacious room with great view of Yangtze River. Very nice service, though of high occupancy with many travellers in this period of time.
Stayed 3 nights in Oct 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
室內溫度
整體的滿意度很高 五星級當之無愧 唯房內的溫度太溫暖 手動調整空調溫度也無法改變室內溫熱的情形 註 當天氣溫約五度左右
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A go-to hotel in Nanjing
really nice hotel with reasonable price. Brand new and the riverside view was amazing. really recommend
Stayed 1 night in Dec 2019
Response from lily on 3 Jan 2020
Dear distinguished guests, please accept the most sincere greetings from all staff of Nanjing Shimao Riverside Hilton Hotel! Thank you for commenting on your recent stay at our hotel. We are glad that the hotel's overall services and hardware facilities have received your praise and approval. The hotel's unique location can be called an oasis in the city. Although it is less prosperous and noisy in the city center, it enjoys the infinite scenery of the Yangtze River. It is our consistent goal to provide guests with a first-class accommodation environment and a warm welcome from home. We will continue to provide our guests with quality services and look forward to your next visit!

10/10 Excellent

SUNG YONG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
오래된 호텔이지만 뷰가 좋음
좀 오래된 호텔 같지만 뷰가 매우 좋습니다.
Stayed 2 nights in Oct 2019
Response from lily on 3 Jan 2020
Dear distinguished guests, please accept the most sincere greetings from all staff of Hilton Nanjing Shimao Riverside! Thank you for commenting on your recent stay at our hotel. We are glad that the hotel's overall services and hardware facilities have received your praise and approval. The hotel's unique location can be called an oasis in the city. Although it is less prosperous and noisy in the city center, it enjoys the infinite scenery of the Yangtze River. It is our consistent goal to provide guests with a first-class accommodation environment and a warm welcome from home. We will continue to provide our guests with quality services and look forward to your next visit!

8/10 Good

SIU LUEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

SEUNGHOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

SHINYOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
뷰가 매우 좋습니다
뷰가 굉장히 좋았습니다
Stayed 2 nights in Aug 2019
Response from lily on 3 Jan 2020
Dear distinguished guests, please accept the most sincere greetings from all staff of Hilton Nanjing Shimao Riverside! Thank you for commenting on your recent stay at our hotel. We are glad that the hotel's overall services and hardware facilities have received your praise and approval. The hotel's unique location can be called an oasis in the city. Although it is less prosperous and noisy in the city center, it enjoys the infinite scenery of the Yangtze River. It is our consistent goal to provide guests with a first-class accommodation environment and a warm welcome from home. We will continue to provide our guests with quality services and look forward to your next visit!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
静かでゆっくりと休めた
Stayed 1 night in May 2019
Response from lily on 3 Jan 2020
Dear distinguished guests, please accept the most sincere greetings from all staff of Hilton Nanjing Shimao Riverside! Thank you for commenting on your recent stay at our hotel. We are glad that the hotel's overall services and hardware facilities have received your praise and approval. The hotel's unique location can be called an oasis in the city. Although it is less prosperous and noisy in the city center, it enjoys the infinite scenery of the Yangtze River. It is our consistent goal to provide guests with a first-class accommodation environment and a warm welcome from home. We will continue to provide our guests with quality services and look forward to your next visit!

8/10 Good

huayong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不错的地方
停车很方便,周围景色还行。能有充电线出借就更好了。游泳池有点小。
Stayed 2 nights in Dec 2018
Response from Marcom Manager on 17 Jan 2019
尊敬的贵宾,感谢您近期选择入住南京世茂滨江希尔顿酒店,很高兴酒店的总体服务及硬件设施能够得到您的赞许和认同,客房配以现代化的设施,宽敞的浴室和走入式的独立衣柜,旨在为旅客提供轻松惬意的舒适环境。酒店独特的地理位置堪称城市中的绿洲,闲暇之余,漫步于绿荫环绕的江边步道,更可零距离感受长江旖旎风光。为宾客提供一流的住宿环境和宾至如归的热忱服务是我们的一贯目标,我们会一如既往地为客人提供优质的服务,期待您的下次光临!