Nam Dong Holidays from £1,043

We love the staff and the space

Goods: Good mannered and helpful staff Good quality breakfast buffet Fantastic view from room Simple and comfortable room design To be improved: Room and bathroom floor could be cleaner Consider to add more workable space in bathroom e.g. to put toiletries, to hang bath and face towels Consider installing door or partition for the shower stall so that water won't splash everywhere, so that bathroom can be used by more than 1 person at the same time Consider using more opaque material for the window glass dividing the bathroom and the room to enable reasonable privacy. Current blinds used does not serve the purpose Bads: Terrible water pressure in shower; water could be suddenly very hot that burned the skin or suddenly very cold without warning, and the water temperature could not be controlled either. Will need to wait for a minute or longer until the water temperature turned back to a safe water temperature by itself before we could continue to shower!! Both the shower and sink drainage could be blocked and caused water overflowed anytime for a long while then suddenly unblocked to drain the water, but the bathroom floor and sink area already messy wet everywhere!!

Beautiful property. Kind & helpful staff. I had an issue in our room. Found over a dozen bugs around both beds on our first night. They looked like fat maggots but I’m pretty sure they were actually maggots. Very unsettling. Shared video to front desk. Housekeeping came up to sweep them out the door. But nothing more. Housekeeping handed us bug spray and left. Unacceptable. After finding a few more crawling around the floor an hour later the front desk moved us to another room. Unfortunately the room was a bit of a downgrade from what I reserved. Nothing else was done. Management had not even apologized. The next day I contacted Expedia so I could be refunded the difference in room costs since I had been downgraded. Expedia called the hotel and Koi refused to refund the mere $14 dollar difference. Trust me I’m desperate for $14 it was more about the principle of fairness. Hours later I was called by someone in management and offered a better room & sent a fruit platter for our last night. I did get an apology. Sadly shuffling btwn several rooms we left behind 2 favorite tshirts & phone plug. Traveled across countries to relax only to go through this was disheartening. I do not believe this is a common experience here but it still happened.

Beautiful hotel, great location, excellent staff, delicious buffet breakfast Pool is gorgeous but cold Hospitality at its best!