Title: Hotel Emerald Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=9990813&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Emerald Travelers discover global flavors at Vista restaurant's rooftop dining experience above Westlands, with panoramic views complementing the international buffet ## Photo gallery for Hotel Emerald ![Terrace/patio - Hotel Emerald (Nairobi)](https://images.trvl-media.com/lodging/10000000/10000000/9990900/9990813/1af7aa4e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Designer toiletries, hair dryer, bathrobes, towels - Hotel Emerald (Nairobi)](https://images.trvl-media.com/lodging/10000000/10000000/9990900/9990813/e950ccd5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Balcony view - Hotel Emerald (Nairobi)](https://images.trvl-media.com/lodging/10000000/10000000/9990900/9990813/bbe49206.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Hotel Emerald (Nairobi)](https://images.trvl-media.com/lodging/10000000/10000000/9990900/9990813/65c6bad4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Buffet - Hotel Emerald (Nairobi)](https://images.trvl-media.com/lodging/10000000/10000000/9990900/9990813/4e3082c9.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Emerald in Westlands offers a vibrant retreat with international cuisine at Vista restaurant. The rooftop terrace provides stunning city views. Guests enjoy WiFi throughout, a 24-hour gym, and practical dry cleaning services. ## Reviews 7.4 Good ## Popular amenities - Parking included - Free Wi-Fi - Restaurant - Air-conditioning - Gym - Breakfast available ## Room options ### Check availability for these dates Tonight [Jan 3 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-04&selected=9990813&PinnedHotelID=9990813&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-04&selected=9990813&PinnedHotelID=9990813&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 4 - Jan 5](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=9990813&PinnedHotelID=9990813&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=9990813&PinnedHotelID=9990813&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=9990813&PinnedHotelID=9990813&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=9990813&PinnedHotelID=9990813&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=9990813&PinnedHotelID=9990813&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=9990813&PinnedHotelID=9990813&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds 1 bed Showing 3 of 3 rooms ### View all photos for Standard Double or Twin Room ![Standard Double or Twin Room | Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/10000000/10000000/9990900/9990813/b043c860.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double or Twin Room ### Highlights Separate sitting area Soundproofed Air conditioning Free cots/infant beds LCD TV Premium bedding Separate bedroom Hairdryer - 301 sq ft - 1 bedroom - City view - Sleeps 3 - 2 Single Beds and 1 Queen Bed OR 2 Single Beds ### View all photos for Deluxe Double Room ![Deluxe Double Room | Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/10000000/10000000/9990900/9990813/f6cf2d8d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Separate sitting area Soundproofed Air conditioning Free cots/infant beds Full-sized fridge/freezer LCD TV Premium bedding Separate bedroom - 355 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed OR 2 Single Beds ### View all photos for Family Triple Room ![Family Triple Room | Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/10000000/10000000/9990900/9990813/9421e4a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Triple Room ### Highlights Separate sitting area Soundproofed Air conditioning Free cots/infant beds LCD TV Premium bedding Separate bedroom Hairdryer - 377 sq ft - 1 bedroom - City view - Sleeps 3 - 1 Double Bed and 2 Queen Beds ## You may also like Ad ![Executive Suite, 1 King Bed, Non Smoking (Separate Living Room) | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/45000000/44380000/44377600/44377567/w3837h2560x3y3-abadc3fe.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Best Western Premier Westlands Highridge - Breakfast included - Spa - Parking included - Free Wi-Fi 9.4 Exceptional 246 reviews £76 includes taxes & fees 6 Jan - 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Pool - Parking included - Free Wi-Fi - Restaurant 9.2 Wonderful 123 reviews £58 includes taxes & fees 10 Jan - 11 Jan [](https://www.expedia.co.uk/Nairobi-Hotels-City-Lodge-Hotel-At-Two-Rivers.h22412850.Hotel-Information?chkin=2026-1-10&chkout=2026-1-11&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=7c233a75-0cf1-4804-a002-8ede38bee35a&top_cur=GBP) Ad ![Restaurant](https://images.trvl-media.com/lodging/9000000/8400000/8397700/8397658/87f84f22.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Best Western Nairobi Upper Hill Kilimani - Parking included - Free Wi-Fi - Restaurant - Gym 9.2 Wonderful 241 reviews £53 includes taxes & fees 9 Jan - 10 Jan [](https://www.expedia.co.uk/Nairobi-Hotels-Best-Western-Nairobi-Upper-Hill.h8397658.Hotel-Information?chkin=2026-1-9&chkout=2026-1-10&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=7c233a75-0cf1-4804-a002-8ede38bee35a&top_cur=GBP) Ad ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/16000000/15490000/15484100/15484052/030061e7.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Woodmere Serviced Apartments Kilimani - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNairobi-Hotels-Hotel-Emerald.h9990813.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNairobi-Hotels-Hotel-Emerald.h9990813.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-1.26388%2C36.80399&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=NZ9bn5amvSZ2WKy667wprf-e2pk=) 6th Floor, Krishna Center, 12 Woodvale Grove, Westlands, Nairobi, 00800 #### What's nearby - Sarit Centre \- 3 min walk \- 0.2 miles - Oshwal Religious Centre \- 8 min walk \- 0.5 miles - Westgate Shopping Mall \- 10 min walk \- 0.6 miles - University of Nairobi \- 2 min drive \- 1.2 miles - Nairobi National Museum \- 2 min drive \- 1.2 miles #### Getting around - Syokimau Station - 20 min drive - Nairobi (NBO-Jomo Kenyatta Intl.) - 21 min drive #### Restaurants - ‪The Alchemist Bar (The Bus) - ‬4 min walk - ‪Bar'dayez Bistro - ‬5 min walk - ‪Brioche Café Bistro - ‬2 min walk - ‪Table Manners - ‬4 min walk - ‪Java House - Westlands Square - ‬4 min walk ## About this property ### Hotel Emerald Hotel located in Highridge A rooftop terrace, a coffee shop/cafe and dry cleaning/laundry services are just a few of the amenities provided at Hotel Emerald. The on-site international cuisine restaurant, Vista, offers breakfast, lunch and dinner. In addition to a bar and a 24-hour gym, guests can connect to free WiFi in public areas. You'll also enjoy perks such as: - Free self-parking - Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-in - ATM/banking services, a computer station and free newspapers Room features All 59 rooms feature comforts, such as premium bedding and laptop-compatible safes, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning. Other conveniences in all rooms include: - Bathrooms with designer toiletries and baths or showers - LCD TVs with premium channels - Free infant beds, coffee/tea makers and daily housekeeping ## Similar properties ![Body treatments, aromatherapy, body wraps, body scrubs, facials](https://images.trvl-media.com/lodging/9000000/8130000/8126300/8126281/7afab1c1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### NanChang Hotel Westlands - Hot tub - Spa - Parking included - Free Wi-Fi 5.6 22 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=8126281&PinnedHotelID=8126281&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/4000000/3750000/3747000/3746967/82f55676.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wasini All Suite Hotel Muthangari - Pool - Hot tub - Breakfast included - Spa 6.4 25 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=3746967&PinnedHotelID=3746967&HadPinnedHotel=true®ionId=-1&adults=2) ![Free self-parking](https://images.trvl-media.com/lodging/19000000/18940000/18930900/18930870/bece02f5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Njema Court Apartments Muthangari - Pool - Spa - Parking included - Free Wi-Fi 8.8 Excellent 5 reviews £33 includes taxes & fees 4 Jan - 5 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=18930870&PinnedHotelID=18930870&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/4000000/3420000/3412800/3412710/1eae3066.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### PrideInn Hotel Raphta Muthangari - Pool - Free Wi-Fi - Restaurant - Gym 6.2 45 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=3412710&PinnedHotelID=3412710&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/5000000/4180000/4175300/4175207/7b597564.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### PrideInn Westlands Luxury Boutique Hotel Westlands - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 8.0 Very good 74 reviews £53 includes taxes & fees 5 Jan - 6 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=4175207&PinnedHotelID=4175207&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor dining](https://images.trvl-media.com/lodging/5000000/4550000/4544400/4544372/6c00977f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fahari Guest House Muthangari - Parking included - Free Wi-Fi - Restaurant - Gym 6.8 6 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=4544372&PinnedHotelID=4544372&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; 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check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Express check-in available Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for USD 25.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately USD 30 per person - Airport shuttle fee: USD 30.00 per vehicle (one way) - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: USD 25.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Only registered guests are allowed in the guestrooms ### Property is also known as Hotel Emerald Nairobi Emerald Nairobi Hotel Emerald Hotel Hotel Emerald Nairobi Hotel Emerald Hotel Nairobi ## Frequently asked questions ### Is Hotel Emerald pet-friendly? ### How much is parking at Hotel Emerald? ### What time is check-in at Hotel Emerald? ### What time is check-out at Hotel Emerald? ### Does Hotel Emerald provide a shuttle to the airport? ### Where is Hotel Emerald located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Emerald Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 6.6 Location ### 8.4 Staff & service ### 7.4 Property conditions & facilities 10 - Excellent 14 8 - Good 27 6 - Okay 10 4 - Poor 7 2 - Terrible 4 ## Reviews ### 8/10 Good #### Verified traveller 24 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very kind staff, nice, big rooms, good location in the Westlands. But the pricing policy in the restaurant is something you need to get used to. If you order a main course (500 - 900 KES), the waiter asks you wish side dish you would like to have (e.g. steamed rice, or naan), becuase you cannnot eat the main course without side dish. But be aware: the side dish is not included, you'll have to pay it separately. So, it turned out quite expensive for me, but the portions are large. And it tastes good! ##### Verified traveller Stayed 9 nights in Mar 2020 ### 8/10 Good #### Nando 16 Jan 2020 Liked: Cleanliness, staff & service, amenities Interesting location close to shopping and entertainment, staff was very helpful ##### Nando Stayed 1 night in Jan 2020 ### 8/10 Good #### Jan, Berlin 8 Jan 2020 Liked: Cleanliness, staff & service, amenities The hotel is located in the very heart of Westlands which is a district with many bars and restaurants. Rooms are in the 6th and 7th floor of an office building. From the balcony of my room, I had a great view at the iconic One Place building. The room was very spacious and the bed was comfortable, but the furniture a bit run down. For 40€ that's totally fine though. I would rather classify it as 3-star. ##### Jan Stayed 1 night in Dec 2019 ### 8/10 Good #### Tracie, Philadelphia 26 Dec 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice place. However a member of the staff has been stalking me since my stay. He must have went into the system stole my phone number. Messaged me on WhatsApp. Tried several times to become my Facebook friend. It’s stopped me from wanting to book here again. I liked the hotel and Location very much but he’s been a creep. I didn’t enjoy this. I think it’s rotten to have someone stalk you from a stay at their job. ##### Tracie Stayed 3 nights in Oct 2018 ### 8/10 Good #### Ben 8 Dec 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable stay at a budget cost Room was comfortable with fast wifi, however the power to the building turned off twice during our 2 day stay which obviously effected it; in addition, the hot water system needed to be turned on at the wall and so was also effected with the loss of power. The adjoining restaurant, Vista, was very quiet but the food was to a really good standard. I would very much recommend the cheese naan! Overall, giving some leniency to the power loss, I would recommend a stay at Hotel Emerald. ##### Ben Stayed 2 nights in Nov 2019 ### 4/10 Poor #### Verified traveller 12 Nov 2019 Disliked: Staff & service, amenities, property conditions & facilities Location is good, hotel and food is good But room service is terrible No overhead shower and bathtub was slimy Towels were not well cleaned and air quality was bad Security was good ##### Verified traveller Stayed 1 night in Nov 2019 ### 10/10 Excellent #### Neil 24 Jul 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Definitely recommended Fantastic location and fabulous room. We stayed in a deluxe room that was incredibly spacious with a huge bathtub. The staff were exceptional and helped us organize ubers, gave us suggestions of where to go in the area and really went above and beyond. The owner was there and was incredibly friendly. We felt very at home. The location is walkable and felt very safe. We will definitely be returning. ##### Neil Stayed 2 nights in Jul 2019 ### 2/10 Terrible #### Verified traveller 11 Jun 2019 Disliked: Cleanliness, property conditions & facilities The pictures are not the real thing there. The furnitures are old and dated. The bathtub can’t fit a baby left alone an adult. The noise around the hotel is too loud cos of the club. I will not recommend this place to anyone. ##### Verified traveller Stayed 2 nights in Jun 2019 ### 10/10 Excellent #### maximus 15 May 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Safe . Great location . And value Solo traveller from Australia. Great location and value . Nice and helpful staff . They gave me one of the best room Easy you can walk around in day time . And at night you are located middle of night clubs Great place for solo or family I’ll be back ##### maximus Stayed 6 nights in May 2019 ### 8/10 Good #### Verified traveller 24 Apr 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I really enjoyed the Hotel and staff was excellent. The only aggravating thing was the card key for my room. It never worked and every time I came in I had to stop by the front desk and they had to send a member of the staff to let me in my room. If they fix this, I wouldn't have a complaint. Overall good stay though and is in a great location. ##### Verified traveller Stayed 5 nights in Apr 2019 ### 8/10 Good #### Sanat 16 Feb 2019 Liked: Cleanliness, staff & service, room comfort #### Trivsel resa Toppenpersonal med god service och mycket vänlig . ##### Sanat Stayed 4 nights in Feb 2019 ### 10/10 Excellent #### SASHA 8 Apr 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel Emerald Good location in the Westlands area. Close to many restaurants, bars clubs and casinos. The hotel is based within a shopping complex on the 6th floor. Staff were friendly and helpful. The girl at reception helped book a day tour which included a tour to the National Park, Baby Elephant Sanctuary, Snake and Crocodile Park. ##### SASHA ### 10/10 Excellent #### Verified traveller 8 Feb 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good deal Excellent staff very friendly. Was a manageable walk to the ferry ##### Verified traveller Stayed 1 night in Feb 2018 ### 4/10 Poor #### doug 6 Jun 2017 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Not worth the price The pictures that are shown on websites must be when the hotel first open up. The rooms look nothing like the pictures and was quite dated. I checked in late, due to a late flight and when I arrived at the hotel ALL workers were asleep. Checking was painless and quick. Arriving at the room I found it to have outdated furniture and very dark inside. Lights were missing bulbs, the refrigerator did not work, mold was in every crack of the shower floor. Cable had limited channels. WIFI was so slow that I had to go into the hallway to use it. Breakfast was adequate. The big plus was all hotel workers and security were friendly and gave you a greeting when they saw you, so I had no problem with the staff. This is NOT a three star hotel and managment / owners should be ashamed to charge the prices they are charging. I would not recommend this hotel to anyone, and would never stay there again unless they upgrade the rooms. ##### doug Stayed 2 nights in Jun 2017 ### 4/10 Poor #### John 5 Jun 2017 Disliked: Cleanliness, property conditions & facilities, room comfort #### Hotel With Locked Fire Exits = Fire Trap Terrible experience. Compensated only by the nice staff. I think they know the hotel is a terrible place and they try to please guests the best they could. The floor tiles at this hotel are stained everywhere. The safety standard is so poor this hotel should not be at Hotels.com. The Hotel starts at the 6th floor of a building... accessed only by an elevator.... the stairwell is locked.. Although there is a guard by the elevator door and the locked stairwell, I am not sure how he will react during an emergency like a fire incident. There is a separate emergency exit.. and that too is locked! and unmanned. Good forbids a fire breaks out.. I will never book at this hotel again and I will never recommend. ##### John Stayed 2 nights in May 2017 ### 4/10 Poor #### Verified traveller 14 Mar 2017 Liked: Cleanliness, room comfort フロントがチェックアウトの時に再請求を言われた。道がいのフロントから2回も夜中にあった！ミスが多いです。2度と行かない ##### Verified traveller ### 8/10 Good #### Andreas 22 Dec 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Praktisches Mittelklassehotel mit gutem Preis-/Leistungsverhältnis ##### Andreas ### 10/10 Excellent #### DINESH 20 Dec 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel Emerald can be rated as exception. My stay at Hotel Emerald can be rated as exceptional. The staff is very co-operative and always willing to help going out of their way. The room was very clean, neat , well maintained with daily cleaning by housekeeping staff. The breakfast available was the best one can think about. The access to the City Center and other areas is very convenient with Taxi's readily available at the Hotel Gate at very economical prices. The Restaurant Vista at Level 7 serves the best Indian Dum Biryani. The Hotel GM Mr. Dev. was a great help available all the time and was very kind and humble to inquire about my stay and also helped in several ways related to my work in Kenya. Finally choosing Hotel Emerald was a very right decision getting a best deal which was truly value for the money spent. The stay at Hotel Emerald was the exceptionally best experience. ##### DINESH ### 8/10 Good #### Nasrin 15 Dec 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bekväm hotel med bra service Bekväm och ren med mycket bra service. ##### Nasrin ### 2/10 Terrible #### Richard, Texas 8 Dec 2016 Liked: Cleanliness, staff & service, property conditions & facilities #### Hotel is too close to night clubs Loud music from the fourth floor level, a night clubs, could not sleep at all. I did most of my sleeping at day time ##### Richard ### 4/10 Poor #### Abdallah Mahamat 8 Dec 2016 Disliked: Staff & service, property conditions & facilities, room comfort I didn't like the location of the hotel , and they charge me unfair money I don't like the treatment from staff ##### Abdallah Mahamat ### 8/10 Good #### Christoffel 29 Nov 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very good value Very good, comfortable room. very friendly staff ##### Christoffel ### 8/10 Good #### Patrick 20 Oct 2016 Liked: Cleanliness, staff & service, room comfort #### Great location and safe A good 3 star hotel in the heart of westlands. Good breakfast, clean rooms and very safe. Only annoyance was the lifts but that's outside the control of Emerald. ##### Patrick ### 8/10 Good #### Damien, Ireland 12 Sept 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel in the middle of westlands Nice hotel in the middle of westlands ##### Damien ### 8/10 Good #### Verified traveller 10 Aug 2016 Liked: Room comfort #### Good location It is close to Casino Flamingo which provides buffet lunch and buffet dinner for free if you register to be a member. The security is very good. Breakfast is basic. Get a taxi to the airport in the street at 20USD or the hotel will charge you 30USD if you call a taxi through the hotel. ##### Verified traveller ## Expedia's Latest Trends ### Hotels > [Hilton Garden Inn Nairobi Airport](https://www.expedia.co.uk/Nairobi-Hotels-Hilton-Garden-Inn-Nairobi-Airport.h19663206.Hotel-Information) > > [Ole Sereni](https://www.expedia.co.uk/Nairobi-Hotels-254-Ole-Sereni.h3167406.Hotel-Information) > > [Fairview Hotel Nairobi, Vignette Collection by IHG](https://www.expedia.co.uk/Nairobi-Hotels-Fairview-Hotel.h8403394.Hotel-Information) > > [Waridi Paradise Hotel & Suites](https://www.expedia.co.uk/Nairobi-Hotels-Waridi-Paradise-Hotel-Suites.h6368769.Hotel-Information) > > [The St. Regis Istanbul](https://www.expedia.co.uk/Istanbul-Hotels-The-St-Regis-Istanbul.h9719651.Hotel-Information) > > [4 Star Hotels in London](https://www.expedia.co.uk/4Star-London-Hotels.s40-0-d178279.Travel-Guide-Filter-Hotels) > > [Crowne Plaza Nairobi Airport by IHG](https://www.expedia.co.uk/Nairobi-Hotels-Crowne-Plaza-Nairobi-Airport.h17595186.Hotel-Information) > > [The Boma Nairobi](https://www.expedia.co.uk/Nairobi-Hotels-The-Boma-Nairobi.h5366015.Hotel-Information) > > [Aero Club of East Africa](https://www.expedia.co.uk/Nairobi-Hotels-Aero-Club-Of-East-Africa.h34979521.Hotel-Information) > > [Kimpton De Witt Amsterdam by IHG](https://www.expedia.co.uk/Amsterdam-Hotels-Kimpton-De-Witt-Amsterdam.h2603.Hotel-Information) > > [BG Hotel Caballero](https://www.expedia.co.uk/Palma-De-Mallorca-Hotels-Hotel-Caballero.h1121584.Hotel-Information) > > [All-Inclusive Hotels in Coral Bay](https://www.expedia.co.uk/Coral-Bay-Hotels-All-Inclusive-Hotel.0-0-d6360949-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > > [ibis Styles Nairobi Westlands](https://www.expedia.co.uk/Nairobi-Hotels-Ibis-Styles-Nairobi-Westlands.h20019201.Hotel-Information) > > [Nairobi Serena Hotel](https://www.expedia.co.uk/Nairobi-Hotels-Nairobi-Serena-Hotel.h9864.Hotel-Information) > > [Park Inn by Radisson Nairobi Westlands](https://www.expedia.co.uk/Nairobi-Hotels-Park-Inn-By-Radisson-Nairobi-Westlands.h17924777.Hotel-Information) > > [Eka Hotel Nairobi](https://www.expedia.co.uk/Nairobi-Hotels-Eka-Hotel-Nairobi.h5197520.Hotel-Information) > > [Four Points By Sheraton Nairobi Airport](https://www.expedia.co.uk/Nairobi-Hotels-Four-Points-By-Sheraton-Nairobi-Airport.h20852699.Hotel-Information) > > [Cheap Hotels in Stratford](https://www.expedia.co.uk/Stratford-London-Hotels-Budget-Hotels.0-n6144705-0-tBudgetHotels.Travel-Guide-Filter-Hotels) > > [Hotels in Wellington](https://www.expedia.co.uk/Wellington-Hotels.d182685.Travel-Guide-Hotels) > > [Radisson Blu Hotel Nairobi Upper Hill](https://www.expedia.co.uk/Nairobi-Hotels-Radisson-Blu-Hotel-Nairobi-Upper-Hill.h12009760.Hotel-Information) > > [Hotels in St. Pete Beach](https://www.expedia.co.uk/St-Pete-Beach-Hotels.d9802.Travel-Guide-Hotels) > > [Tamarind Tree Hotel](https://www.expedia.co.uk/Nairobi-Hotels-Tamarind-Tree-Hotel.h20610178.Hotel-Information) ### Flights > [Flights from Johannesburg (JNB) to George (GRJ)](https://www.expedia.co.uk/lp/flights/jnb/grj/johannesburg-to-george) ### Activities > [Things to do in Luss](https://www.expedia.co.uk/Things-To-Do-In-Luss.d6051202.Travel-Guide-Activities) ### General ---