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Hotel Emerald

3.5 star property
Comfortable Nairobi hotel in Westlands with free parking

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June 2024

Hotel Emerald

Photo gallery for Hotel Emerald

Terrace/patio
Unclassified image, 2 of 72, button
Family Triple Room | Premium bedding, in-room safe, desk, laptop workspace
Breakfast, lunch, dinner served; international cuisine
Lobby

Overview of Hotel Emerald

Reviews
7.2

Good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • Air conditioningAir conditioningAir conditioning
  • GymGymGym

Check out the area

Map
6th Floor, Krishna Center, 12 Woodvale Grove, Westlands, Nairobi, 00800
  • Popular LocationThe Sarit Centre5 min walk
  • Popular LocationWestgate Shopping Mall12 min walk
  • Popular LocationUnited Nations Office at Nairobi10 min drive
  • AirportNairobi (NBO-Jomo Kenyatta Intl.)20 min drive
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Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
LCD TV
Premium bedding
Separate bedroom
  • 355 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Family Triple Room

Family Triple Room | Premium bedding, in-room safe, desk, laptop workspace

Family Triple Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Separate bedroom
Private bathroom
  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 2 Queen Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Premium bedding, in-room safe, desk, laptop workspace

Standard Double or Twin Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Separate bedroom
Private bathroom
  • 301 sq ft
  • City view
  • Sleeps 3
  • 2 Single Beds and 1 Queen Bed OR 2 Single Beds

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About the area

Nairobi

Hotel Emerald is located in Westlands, a neighbourhood in Nairobi, and is near the airport. Yaya Centre and Thika Road Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Nairobi National Park. Looking to enjoy an event or a game while in town? See what's happening at Nairobi City Stadium or Nyayo National Stadium.
Visit our Nairobi travel guideOpens in a new window

What's nearby

  • The Sarit Centre - 5 min walk
  • Westgate Shopping Mall - 12 min walk
  • University of Nairobi - 3 min drive
  • Kenyatta International Convention Centre - 5 min drive
  • United Nations Office at Nairobi - 10 min drive

Getting around

  • Syokimau Station - 20 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 21 min drive

Restaurants

  • The Alchemist Bar (The Bus) - 4 min walk
  • 68 Library - 3 min walk
  • The Kraft - 1 min walk
  • Java House - Westlands Square - 4 min walk
  • Slush Coffee World - 5 min walk

About this property

Hotel Emerald

Hotel located in Westlands
A rooftop terrace, a coffee shop/cafe and dry cleaning/laundry services are just a few of the amenities provided at Hotel Emerald. The on-site international cuisine restaurant, Vista, offers breakfast, lunch and dinner. In addition to a bar and a 24-hour gym, guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • Free self-parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-in
  • Free newspapers, a front desk safe and ATM/banking services
Room features
All 59 rooms feature comforts, such as premium bedding and laptop-compatible safes, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with designer toiletries and baths or showers
  • LCD TVs with premium channels
  • Free infant beds, coffee/tea makers and daily housekeeping

Languages

English, Hindi, Swahili, Urdu

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM–9:00 AM for a fee: USD 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Vista

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre

Outdoors

  • Barbecue grill
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Built in 2013
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 30 per person
  • Airport shuttle fee: USD 30.00 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Emerald Nairobi
Emerald Nairobi
Hotel Emerald Hotel
Hotel Emerald Nairobi
Hotel Emerald Hotel Nairobi

Frequently asked questions

Is Hotel Emerald pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Emerald?

Self-parking is free at this property.

What time is check-in at Hotel Emerald?

Check-in start time: 2:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Emerald?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does Hotel Emerald provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 30.00 per vehicle applies.

Where is Hotel Emerald located?

Located in Westlands, this hotel is within a 10-minute walk of The Sarit Centre and Oshwal Religious Centre. Westgate Shopping Mall and UNHCR Kenya are also within 1 mile (2 km).

Hotel Emerald Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 14 out of 62 reviews" "
Rating 8 - Good. 27 out of 62 reviews" "
Rating 6 - Okay. 10 out of 62 reviews" "
Rating 4 - Poor. 7 out of 62 reviews" "
Rating 2 - Terrible. 4 out of 62 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Nando

Liked: Cleanliness, staff & service, amenities
Interesting location close to shopping and entertainment, staff was very helpful
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

8/10 Good

Tracie, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. However a member of the staff has been stalking me since my stay. He must have went into the system stole my phone number. Messaged me on WhatsApp. Tried several times to become my Facebook friend. It’s stopped me from wanting to book here again. I liked the hotel and Location very much but he’s been a creep. I didn’t enjoy this. I think it’s rotten to have someone stalk you from a stay at their job.
Stayed 3 nights in Oct 2018

8/10 Good

Ben

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay at a budget cost
Room was comfortable with fast wifi, however the power to the building turned off twice during our 2 day stay which obviously effected it; in addition, the hot water system needed to be turned on at the wall and so was also effected with the loss of power. The adjoining restaurant, Vista, was very quiet but the food was to a really good standard. I would very much recommend the cheese naan! Overall, giving some leniency to the power loss, I would recommend a stay at Hotel Emerald.
Stayed 2 nights in Nov 2019

6/10 Okay

Ziphozihle

Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Location is good, hotel and food is good But room service is terrible No overhead shower and bathtub was slimy Towels were not well cleaned and air quality was bad Security was good
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommended
Fantastic location and fabulous room. We stayed in a deluxe room that was incredibly spacious with a huge bathtub. The staff were exceptional and helped us organize ubers, gave us suggestions of where to go in the area and really went above and beyond. The owner was there and was incredibly friendly. We felt very at home. The location is walkable and felt very safe. We will definitely be returning.
Stayed 2 nights in Jul 2019