Title: Fairmont The Norfolk Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Fairmont The Norfolk Luxury hotel with 2 restaurants and full-service spa ## Photo gallery for Fairmont The Norfolk ![Reception - Fairmont The Norfolk (Nairobi)](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/8b8a7668.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby lounge - Fairmont The Norfolk (Nairobi)](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/dafd28e2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Fairmont The Norfolk (Nairobi)](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/a7f5b15a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, pillow-top beds, minibar, in-room safe - Fairmont The Norfolk (Nairobi)](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/63327baa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property) - Fairmont The Norfolk (Nairobi)](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/b9b3fa75.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Fairmont The Norfolk combines elegance with eco-friendly practices near the University of Nairobi. Guests enjoy the outdoor pool, Pembo spa treatments, and international dishes at two restaurants. The property's impeccable maintenance earns high praise from visitors. ## Reviews 9.2 Wonderful ## Popular amenities - Pool - Bar - Spa - Breakfast available - Room service - Gym £155 includes taxes & fees 26 Dec - 27 Dec ## Room options ### Check availability for these dates Tonight [Dec 7 - Dec 8](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=8123&PinnedHotelID=8123&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=8123&PinnedHotelID=8123&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 8 - Dec 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=8123&PinnedHotelID=8123&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=8123&PinnedHotelID=8123&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=8123&PinnedHotelID=8123&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=8123&PinnedHotelID=8123&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=8123&PinnedHotelID=8123&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=8123&PinnedHotelID=8123&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 13 of 13 rooms ### View all photos for Deluxe Room, 1 King Bed, Non Smoking (Courtyard) ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/6d996563.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Non Smoking (Courtyard) 10.0 Exceptional 3 reviews ### Highlights Balcony or patio Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding - 377 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Room, 1 King Bed, Non Smoking (Veranda) ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/6d996563.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Non Smoking (Veranda) 10.0 Exceptional 2 reviews ### Highlights Balcony Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding - 377 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room, 2 Single Beds ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/143d585e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Single Beds ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu - 377 sq ft - Sleeps 3 - 2 Single Beds ### View all photos for Deluxe Room, 2 Single Beds ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/6d996563.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Single Beds ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu - 377 sq ft - Sleeps 3 - 2 Single Beds ### View all photos for Deluxe Room, 1 King Bed ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/6d996563.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 10.0 Exceptional 2 reviews ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu - 377 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Twin Room, 2 Single Beds ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/143d585e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room, 2 Single Beds ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu - 377 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Room, 1 Queen Bed ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/6d996563.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 Queen Bed 8.0 Very good 3 reviews ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu - 377 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Norfolk Signature Suite with King Bed ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/a40348b1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Norfolk Signature Suite with King Bed ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds - 850 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Suite, 1 King Bed ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/dfbeb825.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 1 King Bed ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu - 431 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Junior Suite, 1 King Bed ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/272832ca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed ### Highlights Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV - 850 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Superior Suite, 1 Queen Bed ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/1235201e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, 1 Queen Bed ### Highlights Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV - 797 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Family Room, Multiple Beds ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/c94a4f91.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, Multiple Beds ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu - 753 sq ft - 2 bedrooms - Sleeps 4 - 1 Double Bed and 2 Single Beds ### View all photos for Deluxe Family Room ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/05e72ba1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Family Room ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNairobi-Hotels-Fairmont-The-Norfolk.h8123.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNairobi-Hotels-Fairmont-The-Norfolk.h8123.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-1.27858%2C36.81624&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=wWlgjiicBmcrXiezaq8b1p5UnJw=) Harry Thuku Road, PO Box 58581, Nairobi, 00200 #### What's nearby - University of Nairobi \- 1 min walk \- 0.0 miles - Kenya National Theatre \- 2 min walk \- 0.1 miles - City Market \- 8 min walk \- 0.5 miles - Nairobi National Museum \- 10 min walk \- 0.6 miles - Kenyatta International Convention Centre \- 18 min walk \- 1.0 mile #### Getting around - Syokimau Station - 24 min drive - Nairobi (NBO-Jomo Kenyatta Intl.) - 27 min drive #### Restaurants - ‪Sno-Cream (Kenya House) - ‬7 min walk - ‪Safari Terrace - ‬6 min walk - ‪Sno Cream - ‬7 min walk - ‪Debonairs Muindi Mbingu - ‬6 min walk - ‪Number 7 - ‬6 min walk ## About this property ### Fairmont The Norfolk Luxury family-friendly hotel near University of Nairobi Located close to Kenyatta International Convention Centre and Sarit Centre, Fairmont The Norfolk provides a swim-up bar, a poolside bar and a terrace. Treat yourself to a facial, a hot stone massage or a body scrub at Pembo, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Fitness classes are offered at the health club; the property also has a coffee shop/cafe, a garden and a playground. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar. Additional perks include: - An outdoor pool along with sunloungers, pool umbrellas and a swim-up bar - Free self-parking and valet parking - Limo/town car service, buffet breakfast (surcharge) and babysitting (surcharge) - Massage treatment rooms, ATM/banking services and coffee/tea in reception - Guest reviews speak highly of the first-rate property condition Room features All 170 individually furnished rooms boast comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menus and laptop-compatible safes. Other conveniences in all rooms include: - Highchairs, childcare services and free infant beds - Recycling, LED light bulbs and eco-friendly cleaning products - Bathrooms with rainfall showers and designer toiletries - Flat-screen TVs with satellite channels - Wardrobes/cupboards, coffee/tea makers and daily housekeeping ### Awards and affiliations Eco-certified property This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy. ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/6000000/5820000/5814200/5814160/fb252a30.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa Rosa Kempinski Nairobi - Pool - Spa - Parking included - Free WiFi 9.4 Exceptional 564 reviews £175 includes taxes & fees 20 Dec - 21 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=5814160&PinnedHotelID=5814160&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/10000/9900/9864/0c7f247c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nairobi Serena Hotel Kilimani - 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27 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=102188110&PinnedHotelID=102188110&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/23000000/22480000/22473200/22473160/5cb7f5be.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mövenpick Hotel & Residences Nairobi Highridge - Pool - Spa - Kids pool - Parking included 8.8 Excellent 230 reviews £128 includes taxes & fees 14 Dec - 15 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=22473160&PinnedHotelID=22473160&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/40000000/39490000/39484300/39484258/8c3ebef3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Blu Hotel & Residence, Nairobi Arboretum Kilimani - Pool - Spa - Parking included - Free WiFi 9.4 Exceptional 259 reviews £128 includes taxes & fees 16 Dec - 17 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=39484258&PinnedHotelID=39484258&HadPinnedHotel=true®ionId=-1&adults=2) ![2 bars/lounges, rooftop bar](https://images.trvl-media.com/lodging/107000000/106210000/106208400/106208318/ec836668.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Novotel Nairobi Westlands Spring Valley - Pool - Spa - Pet-friendly - Parking included 9.6 Exceptional 100 reviews £116 includes taxes & fees 21 Dec - 22 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=106208318&PinnedHotelID=106208318&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/9000000/8410000/8403400/8403394/45135ce8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fairview Hotel Kilimani - Pool - Parking included - Free WiFi - Restaurant 9.4 Exceptional 524 reviews £156 includes taxes & fees 14 Dec - 15 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=8403394&PinnedHotelID=8403394&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - 24-hour return airport shuttle (surcharge) - Limo/town car service - Free self parking on site - Free valet parking on site - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: KES 30 for adults and KES 15 for children - 2 restaurants - A bar/lounge - A coffee shop/cafe - A poolside bar - A swim-up bar - Coffee and tea in common areas - Couples/private dining - Private picnics - Snack bar/deli ### Restaurants on site - Lord Delamere Terrace - Tatu Restaurant ### Things to do - Fitness classes - Full-service spa - Health club - Outdoor pool - Playground - Sauna - Steam room ### Family friendly - Children's games - High chair - In-room babysitting - In-room cot - Laundry facilities - Outdoor pool - Playground - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business centre - Conference centre (2,196 square foot of space) - Meeting rooms ### Outdoors - Garden - Pool loungers - Pool umbrellas - Terrace - Vegetable garden ### Full-service spa - 2 treatment rooms - Aromatherapy - Body scrubs - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Manicures/pedicures - Sauna - Spa open daily - Sports massages - Steam room - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - High-pile carpet in room - Lift (120 centimetre wide door) - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible registration desk ### More - 100% renewable energy - 3 floors - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Ballroom - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 1904 - Comprehensive food waste policy - Comprehensive recycling policy - Designated smoking areas - Double-glazed windows - Humane treatment of captive wild animals - Local artist showcase - Local culture and ecosystem education - Locally-owned and organised tours and activities - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Free cot - Hypo-allergenic bedding - Pillow menu - Pillowtop mattress - Premium bedding ### Bathroom - Bathtub or shower - Designer toiletries - Dressing gowns - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - Flat-screen TV with satellite channels ### Food and drink - 24-hour room service - Champagne service - Coffee/tea maker - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Connecting rooms available - Desk - Desk chair - Eco-friendly toiletries - Energy-saving switches in guestrooms - Individual decor - Individual furnishings - Iron/ironing board - Laptop workspace - Laptop-compatible safe - LED lighting - Phone - Recycling - Water-efficient showers ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime Early check-in subject to availability An early check-in fee will be charged Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Children aged 5 and younger eat free breakfast Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately KES 30 for adults and from KES 15 for children - Airport shuttle fee: KES 8000 per vehicle (one way) - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property uses geothermal energy Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Fairmont Norfolk Fairmont Norfolk Hotel Fairmont Norfolk Hotel Nairobi Fairmont Norfolk Nairobi Norfolk Fairmont Fairmont Hotel Nairobi Fairmont Hotel Norfolk Fairmont The Norfolk Hotel Nairobi Norfolk Hotel Nairobi Norfolk Nairobi Fairmont The Norfolk Hotel Fairmont The Norfolk Nairobi Fairmont The Norfolk Hotel Nairobi ## Frequently asked questions ### Does Fairmont The Norfolk have a pool? ### How much does it cost to stay at Fairmont The Norfolk? ### Is Fairmont The Norfolk pet-friendly? ### How much is parking at Fairmont The Norfolk? ### What time is check-in at Fairmont The Norfolk? ### What time is check-out at Fairmont The Norfolk? ### Does Fairmont The Norfolk provide a shuttle to the airport? ### Where is Fairmont The Norfolk located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Fairmont The Norfolk Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 8.4 Location ### 9.2 Staff & service ### 9.2 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 137 8 - Good 39 6 - Okay 14 4 - Poor 5 2 - Terrible 4 ## Reviews ### 10/10 Excellent #### Erdene 3 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Charming hotel with amazing staff. ##### Erdene Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Linda 16 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Breakfast great, hotel amenities, decor, staff, room, patio excellent. ##### Linda Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Linda 22 Sept 2025 Liked: Staff & service, property conditions & facilities Historical building, wonderful, friendly staff, quick services; excellent food, beautiful landscape, well appointed rooms. ##### Linda Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Daniel 7 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice hotel and very good level of service. ##### Daniel Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Anita 18 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Check in was easy. Staff was very friendly and answered all our questions. Rooms were clean and comfortable. Highly recommend. ##### Anita Stayed 8 nights in Jun 2025 ### 10/10 Excellent #### jeremy 30 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Like other Fairmont properties, the Norfolk did not disappoint. Excellent service and a breakfast buffet that will blow your mind. The staff are well trained and helpful. The hotel courtyard is beautifully manicured and serene. Suggestions: The room I was in could use a little updating, older TV with limited channels. The equipment in the gym needs refreshing and a deep clean (the gym is still better than most hotels, but I've stayed at many Fairmont Hotels and this one is not up to Fairmont standards). ##### jeremy Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Lisa 19 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful oasis in busy Nairobi! Superb service, lovely grounds, and very spacious and comfortable room! ##### Lisa Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Justin 4 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel, very friendly staff, great food ##### Justin Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Phil 28 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A great place to stay in bustling Nairobi! The hotel was really beautiful, with a dramatic lobby & manicured grounds! The staff couldn’t have been kinder & more helpful. Restaurants were very good, reasonable & offered lots of options! Only complaint was spotty internet, which was very frustrating! ##### Phil Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### freddie 12 Aug 2025 Liked: Property conditions & facilities, room comfort Fantastic ##### freddie Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Jeffrey 22 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We felt at home here. The staff was genuinely kind and attentive. ##### Jeffrey Stayed 5 nights in May 2025 ### 6/10 Okay #### Andrew 14 Jul 2025 Liked: Cleanliness, property conditions & facilities Very nice, secure and well presented hotel. Expensive, slow service, and a very inflated view of how good it is. ##### Andrew ### 10/10 Excellent #### Salim 16 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Norfolk Fairmont is easily the classiest and most beautiful hotel we have stayed in. Everything including staff and service are unparalleled. Plus it's Nairobi's oldest hotel, where US President Roosevelt, British royalty, Ernest Hemingway and a score of other historical figures have stayed - and loved. ##### Salim Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### enrique 27 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All the staff are great! Breakfast is great property is beautiful ##### enrique Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Mona 7 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities This property is outstanding! From the moment you walk in off the busy street to the quiet of their lush gardens. They have excellent security and you feel very safe. The lobby and restaurants have been tastefully decorated. From George at the front desk, Sidney in the lobby and Margaret in the bar the service was outstanding! Very interesting hotel with a wonderful history easy to navigate the city from here. The staff make all the difference here. ##### Mona Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Hadrien 13 Jan 2025 Excellent all round - especially the staff ##### Hadrien Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Roy 16 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice hotel and get staff ##### Roy Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Carl 30 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Awesome staff great room and pool ##### Carl Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Lisa 16 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel in downtown Nairobi. ##### Lisa Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Cato 18 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A returning guest I have stayed at this heritage hotel before, and was in no doubt that this would be the place I would stay this time. A wonderful place with an excellent and well trained staff. ##### Cato Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Gerard 26 Apr 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Fabulous hotel…. ##### Gerard Stayed 1 night in Apr 2023 ### 10/10 Excellent #### Aldo 26 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Superb hotel in every respect: courtyard. People, service, rooms, dining, bar ( but skimpy hard liquor drink pours) location and attention to quality details. ##### Aldo Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Fredrik 2 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best in Nairobi Best hotel I Nairobi. Service and people are kind and service minded. ##### Fredrik Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### Vivek 5 Apr 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic stay - charming, helpful and efficient staff, clean and comfortable resort with all the modern offerings a good hotel should have, set in an old world setting in the heart of town. If I can help it - will always stay here when visiting Nairobi. ##### Vivek Stayed 5 nights in Mar 2023 ### 10/10 Excellent #### Aldo 22 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities Outstanding hotel in the middle of Nairobi. Superb, friendly staff, good food, skimpy drinks, and beautifully maintained British colonial furnishings and layout. A refreshing break from the sterile and cold environment of newer hotels. Just teriffic! ##### Aldo Stayed 2 nights in Sep 2024 ## Expedia's Latest Trends ### Hotels > [Caravan Parks Lake Garda](https://www.expedia.co.uk/Lake-Garda-Caravan-Parks.d6047147-aaCaravanParks.Travel-Guide-Accommodation) > > [ibis Styles Nairobi Westlands](https://www.expedia.co.uk/Nairobi-Hotels-Ibis-Styles-Nairobi-Westlands.h20019201.Hotel-Information) > > [Hotels near Shipwreck Beach](https://www.expedia.co.uk/Shipwreck-Beach-Hotels.0-l6105750-0.Travel-Guide-Filter-Hotels) > > [Radisson Blu Hotel Nairobi Upper Hill](https://www.expedia.co.uk/Nairobi-Hotels-Radisson-Blu-Hotel-Nairobi-Upper-Hill.h12009760.Hotel-Information) > > [Waridi Paradise Hotel & Suites](https://www.expedia.co.uk/Nairobi-Hotels-Waridi-Paradise-Hotel-Suites.h6368769.Hotel-Information) > > [Tamarind Tree Hotel](https://www.expedia.co.uk/Nairobi-Hotels-Tamarind-Tree-Hotel.h20610178.Hotel-Information) > > [Hotel Silberhorn](https://www.expedia.co.uk/Lauterbrunnen-Hotels-Hotel-Silberhorn.h1206941.Hotel-Information) > > [Hilton Garden Inn Nairobi Airport](https://www.expedia.co.uk/Nairobi-Hotels-Hilton-Garden-Inn-Nairobi-Airport.h19663206.Hotel-Information) > > [Ole Sereni](https://www.expedia.co.uk/Nairobi-Hotels-254-Ole-Sereni.h3167406.Hotel-Information) > > [Hotels in Juneau](https://www.expedia.co.uk/Juneau-Hotels.d1715.Travel-Guide-Hotels) > > [Fairview Hotel](https://www.expedia.co.uk/Nairobi-Hotels-Fairview-Hotel.h8403394.Hotel-Information) > > [Bahia Principe Luxury Ambar - Adults Only - All Inclusive](https://www.expedia.co.uk/Punta-Cana-Hotels-Bahia-Principe-Luxury-Ambar-Adults-Only-All-Inclusive.h1937218.Hotel-Information) > > [Four Points By Sheraton Nairobi Airport](https://www.expedia.co.uk/Nairobi-Hotels-Four-Points-By-Sheraton-Nairobi-Airport.h20852699.Hotel-Information) > > [Apartments Jersey](https://www.expedia.co.uk/Jersey-Apartments.d55539-aaApartments.Travel-Guide-Accommodation) > > [Crowne Plaza Nairobi Airport by IHG](https://www.expedia.co.uk/Nairobi-Hotels-Crowne-Plaza-Nairobi-Airport.h17595186.Hotel-Information) > > [Best Western Premier Westlands](https://www.expedia.co.uk/Nairobi-Hotels-Best-Western-Plus-Westlands.h44377567.Hotel-Information) > > [The Boma Nairobi](https://www.expedia.co.uk/Nairobi-Hotels-The-Boma-Nairobi.h5366015.Hotel-Information) > > [Aero Club of East Africa](https://www.expedia.co.uk/Nairobi-Hotels-Aero-Club-Of-East-Africa.h34979521.Hotel-Information) > > [Mövenpick Hotel & Residences Nairobi](https://www.expedia.co.uk/Nairobi-Hotels-Movenpick-Hotel-Residences-Nairobi.h22473160.Hotel-Information) > > [Lotos Inn & Suites, Nairobi](https://www.expedia.co.uk/Nairobi-Hotels-Lotos-Inn-Suites.h14854743.Hotel-Information) > > [Iberostar Waves Tucán - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Iberostar-Tucan-All-Inclusive.h889874.Hotel-Information) > > [Sankara Nairobi, Autograph Collection](https://www.expedia.co.uk/Nairobi-Hotels-Sankara-Nairobi.h6470535.Hotel-Information) > > [Nairobi Serena Hotel](https://www.expedia.co.uk/Nairobi-Hotels-Nairobi-Serena-Hotel.h9864.Hotel-Information) > > [Park Inn by Radisson Nairobi Westlands](https://www.expedia.co.uk/Nairobi-Hotels-Park-Inn-By-Radisson-Nairobi-Westlands.h17924777.Hotel-Information) > > [Eka Hotel Nairobi](https://www.expedia.co.uk/Nairobi-Hotels-Eka-Hotel-Nairobi.h5197520.Hotel-Information) ### Flights ### Activities ### Packages ### General