I would've given a fine rating for the amenities, etc - it's basically what you expect of an airport hotel. But on the day of my departure, after booking a shuttle to the airport for noon, I was woken up at 6am, asking why I wasn't yet downstairs for the shuttle. When I told them I had booked for noon, instead of getting off the phone so I could get back to sleep, the staff kept yelling into the phone that it says 6am etc. So I got up, went for breakfast, and when I went back to my room, at 8am someone else knocked once and then tried to open the door! Thank goodness I had the deadbolt secured. When I called the front desk to see what happened, they said they would look into it and let me know, but I never heard back. Having all this happen on the date of travel when rest is super important is just not great.