Title: Xplore by Active Life Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Xplore by Active Life Winter adventures await at Xplore by Active Life, where days filled with on-site sledding and snowshoeing complement relaxing breakfasts in a stylish setting ## Photo gallery for Xplore by Active Life ![Hot springs - Xplore by Active Life (Myoko)](https://images.trvl-media.com/lodging/30000000/29090000/29087300/29087288/34fe7d3f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Restaurant - Xplore by Active Life (Myoko)](https://images.trvl-media.com/lodging/30000000/29090000/29087300/29087288/fe6f524f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Mountain view - Xplore by Active Life (Myoko)](https://images.trvl-media.com/lodging/30000000/29090000/29087300/29087288/w5700h4284x12y0-34e95a06.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hot springs - Xplore by Active Life (Myoko)](https://images.trvl-media.com/lodging/30000000/29090000/29087300/29087288/09712c42.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Xplore by Active Life (Myoko)](https://images.trvl-media.com/lodging/30000000/29090000/29087300/29087288/8dae0807.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Tangram Ski Circus, Xplore by Active Life offers cooked-to-order breakfasts and daily manager's receptions. Guests can relax at the bar or restaurant after on-site sledding and snowshoeing. Multilingual staff help visitors make the most of their winter stay. ## Reviews 7.0 Good ## Popular amenities - Breakfast included - Free Wi-Fi - Restaurant - Bar - Laundry room ## Room options ### Check availability for these dates Tonight [Feb 13 - Feb 14](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=29087288&PinnedHotelID=29087288&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=29087288&PinnedHotelID=29087288&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 14 - Feb 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=29087288&PinnedHotelID=29087288&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=29087288&PinnedHotelID=29087288&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 13 - Feb 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=29087288&PinnedHotelID=29087288&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=29087288&PinnedHotelID=29087288&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 20 - Feb 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=29087288&PinnedHotelID=29087288&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=29087288&PinnedHotelID=29087288&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed 3+ beds Showing 11 of 11 rooms ### View all photos for Deluxe Room ![Deluxe Room | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/30000000/29090000/29087300/29087288/5bb008db.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Heating Smart TV Separate bedroom Bidet Private bathroom Shower/bath combination Bathrobes Electric kettle - Mountain view - 269 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed and 1 Single Bed ### View all photos for Standard Queen ![Standard Queen | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/30000000/29090000/29087300/29087288/5d4300e6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Queen 8.0 Very good 1 review ### Highlights Heating Smart TV Private bathroom Bathrobes Bidet Electric kettle Netflix Wardrobe - Mountain view - 205 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Compact Queen ![Compact Queen | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/30000000/29090000/29087300/29087288/651f3620.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Compact Queen 8.0 Very good 1 review ### Highlights Heating Smart TV Private bathroom Electric kettle Netflix Wardrobe Desk - Mountain view - 129 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Standard Twin ![Standard Twin | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/30000000/29090000/29087300/29087288/274a28ec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin ### Highlights Heating Smart TV Separate bedroom Private bathroom Electric kettle Netflix Wardrobe - 205 sq ft - 1 bedroom - Sleeps 2 - 1 Single Bed ### View all photos for Family Connecting Room ![Family Connecting Room | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/30000000/29090000/29087300/29087288/763accad_edited_ab4d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Connecting Room ### Highlights Heating Smart TV Separate bedroom Private bathroom Electric kettle Netflix Wardrobe - Mountain view - 538 sq ft - 1 bedroom - Sleeps 8 - 2 Queen Beds and 2 Single Beds ### View all photos for Deluxe Room ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/30000000/29090000/29087300/29087288/d423e57f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room - Sleeps 4 ### Standard Queen Room - Sleeps 2 ### View all photos for Standard Twin Room ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/30000000/29090000/29087300/29087288/61d6e48c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room - Sleeps 2 ### Japanese Suite Double Room - Sleeps 4 ### View all photos for Family 2-bed Room ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/30000000/29090000/29087300/29087288/d423e57f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family 2-bed Room - Sleeps 8 ### View all photos for Compact Queen Room ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/30000000/29090000/29087300/29087288/13350995.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Compact Queen Room - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNagano-Hotels-Xplore-By-Active-Life.h29087288.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNagano-Hotels-Xplore-By-Active-Life.h29087288.Hotel-Information) ## About the area Madarao Mountain Resort, a neighbourhood in Myoko, is home to Xplore by Active Life. Madarao Kogen Ski Resort and Tangram Ski Circus are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Joyama Park and Jigokudani Monkey Park. Myoko Kogen and Togari Onsen Ski Resort are two other places to visit that come recommended. Spend some time exploring the area's activities, including skiing. [Visit our Myoko travel guide](https://www.expedia.co.uk/Myoko.dx6131089) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C36.85406%2C138.28978&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=KvOvsN6jTOTRgVYpBnSufAHmECc=) 1101-155, Tarumoto, Ohaza, Myoko, Niigata, 389-2261 ### What's nearby - ![Snowy mountains in Madarao, Japan; Shutterstock ID 1056036812; Purchase Order: -](https://images.trvl-media.com/place/553248621532775519/0ee4af9a-8d19-438a-b484-48a501643a9a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Madarao Kogen Ski Resort 2 min walk \- 0.1 miles - ![Nozawa Onsen Snow Resort which includes snow and snowboarding as well as a large group of people](https://images.trvl-media.com/place/6103750/c611d399-08ab-4d4a-837f-51353b8daa17.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Nozawa Onsen Snow Resort 38 min drive \- 13.7 miles - Madarao Kogen Picture Book Art Museum 6 min walk \- 0.4 miles - Nozomi Lake 4 min drive \- 1.3 miles - Tangram Ski Circus 5 min drive \- 1.5 miles ### Getting around - Iiyama Station 19 min drive - Kaesa Station 25 min drive - Niigata (KIJ) 160 min drive ### Restaurants - レストラン ハイジ 17 min walk - レストランBanff 2 min drive - トワサンク 16 min walk - レストラン ジグザグ 5 min drive - かっぱ寿司 新飯山店 11 min drive ## About this property ### Xplore by Active Life Hotel near Madarao Kogen Ski Resort Located close to Tangram Ski Circus, Xplore by Active Life provides free cooked-to-order breakfast, a free daily manager's reception and laundry facilities. Enjoy on-site activities, such as sledging and snowshoeing. Free in-room WiFi is available to all guests, along with a bar and a restaurant. You'll also enjoy perks such as: - A front desk safe, games and multilingual staff - A TV in reception, luggage storage and a vending machine - Smoke-free property - Guest reviews say good things about the overall condition Room features All 61 rooms offer amenities such as free WiFi. Other amenities include: - Smart TVs with Netflix - Wardrobes/cupboards, electric kettles and heating ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/22000000/21560000/21554600/21554565/7e2cf0b3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Madarao Madarao Mountain Resort - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 6.6 36 reviews £96 17 Feb - 18 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=21554565&PinnedHotelID=21554565&HadPinnedHotel=true®ionId=-1&adults=2) ![5 restaurants, breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/3000000/2880000/2875900/2875882/3450c415.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Shiga Kogen Prince Hotel Shiga Highlands - Parking included - Free Wi-Fi - Restaurant - Breakfast available 7.6 Good 163 reviews £92 15 Mar - 16 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=2875882&PinnedHotelID=2875882&HadPinnedHotel=true®ionId=-1&adults=2) ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/65cb93db.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mercure Nagano Matsushiro Resort & Spa Matsushiro - 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Parking included - Free Wi-Fi - Restaurant - Air-conditioning 7.0 Good 14 reviews £67 26 Feb - 27 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-26&endDate=2026-02-27&selected=19825820&PinnedHotelID=19825820&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=29087288&PinnedHotelID=29087288&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=29087288,21554565,2875882,3892570,16220426) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Food and drink - Free cooked-to-order breakfast available daily 6:30 AM to 9:30 AM - A bar/lounge - A restaurant - Free daily manager's reception ### Things to do - Games - Ski equipment rentals - Ski storage - Sledding - Snowshoeing - TV in common areas ### Family friendly - Laundry facilities ### Conveniences - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk - Vending machine ### Guest services - Housekeeping on request - Multilingual staff ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Well-lit path to entrance ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer (on request) - Towels provided ### Entertainment - Netflix - Smart TV ### Food and drink - Electric kettle ### More - Heating ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 9 PM Late check-in subject to availability Minimum check-in age - 16 ### Check-out Check-out before 10:00 AM ### Special check-in instructions The front desk is open daily from 7:00 AM - 6:00 PM Front desk staffed during limited hours If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 16 years old. This property accepts credit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file ### Property is also known as Xplore Active Life Hotel Myoko Xplore Active Life Hotel Xplore Active Life Myoko Xplore Active Life Xplore by Active Life Hotel Xplore by Active Life Myoko Xplore by Active Life Hotel Myoko ## Frequently asked questions ### Is Xplore by Active Life pet-friendly? ### How much is parking at Xplore by Active Life? ### What time is check-in at Xplore by Active Life? ### What time is check-out at Xplore by Active Life? ### Where is Xplore by Active Life located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Xplore by Active Life Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.6 Cleanliness ### 8.8 Location ### 8.2 Staff & service ### 7.2 Property conditions & facilities 10 - Excellent 14 8 - Good 9 6 - Okay 13 4 - Poor 7 2 - Terrible 4 ## Reviews ### 8/10 Good #### John 26 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Clean nice room. Mice staff ##### John Stayed 7 nights in Jan 2026 ### 6/10 Okay #### Stephen 14 Feb 2025 Liked: Staff & service Disliked: Property conditions & facilities The property is very dated with no lift only stairs. Basic 3 star and in need of a re fit. Staff were good ##### Stephen Stayed 6 nights in Feb 2025 ### 10/10 Excellent #### Joshua 25 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Moderao ski area We had an amazing time there! The hotel was ran by a couple young Australian people who were great!! It was so nice to go to a hotel in japan and have people who spoke English easily! The food was westernized, which was amazing!!! The Onsen doesn’t fallow Japanese rules, they allow tattoos and you have to wear swimwear! 11/10\. Totally recommend ##### Joshua Stayed 2 nights in Dec 2018 ### 4/10 Poor #### Hiro 24 Feb 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Staff was very nice, but that does not make up for the horrible cost-performance of the hotel. Parts of the building are shut down, the onsen is half disassembled (joint male-female onsen), sauna shut down, rooms very basic, breakfast with bare minimum buffet, yet is priced at double any nearby lodge and at 1.5x the much better Madarao Kogen Hotel. Guess the investors have to get a high IRR on their investment to buy and minimally renovate the hotel. ##### Hiro Stayed 1 night in Feb 2025 ### 2/10 Terrible #### ? 2 Jan 2026 Disliked: Cleanliness, amenities, property conditions & facilities スキー場利用の為に宿泊しましたが駐車場がわからずスタッフが外国の方の為翻訳アプリでしか会話が出来ず苦労しましたしかも駐車場は無し。 部屋も通風口？から大量にカメ虫が入って来て駆除しても次々入って来てホラーゲームの様でした。 ディナーを後から頼めるのは良いシステムでしたが支払い時に機械が遅く10分ぐらい待たされました、朝食はスクランブルエッグに大きな卵の殻が入っていたのとバターと書かれた物は味的にマーガリンでした。 アメニティも無く宿泊されるのであれば歯ブラシやカミソリは持参した方がよいです。 ##### ? Stayed 1 night in Dec 2025 ### 4/10 Poor #### Ka ho 1 Mar 2020 Disliked: Cleanliness, property conditions & facilities, room comfort #### Worst accommodation in japan ever Room is very very small, when I made the booking I saw 2 double bed in the pictures and I have booked for 2 adults and 1 child. However once we checked in we found out there is only a queen size bed avail in the room. The worst thing is you have to share one male and one female toilet with 12 other rooms. That’s insane. Dry room is useless there is no heat at all during my stay, the heater has no oil at all . Breakfast is included but allow yourself a hour for breakfast , there is only 2 staff serving 50-100 guest per day and you have to wait for your breakfast at leat half a hour ##### Ka ho Stayed 2 nights in Feb 2020 ### 8/10 Good #### Patricia 20 Feb 2020 Liked: Cleanliness, property conditions & facilities, room comfort #### Comfy room but no yukata Pros: 1\. Location is super good as it’s close to the ski lift. 2\. Bed is very comfy and room is big. 3\. Breakfast is good! 4\. Staff are in generally nice. Cons: 1\. The front desk lady talks too fast! 2\. No Yukata (bath robe) provided in the room even thou they have onsen (hot spring), that makes it hard to go to onsen. And the opening hour of the onsen is very limited, only form 4-9pm. 3\. Room is kind of too hot and no control to adjust the air con or heat. 4\. No socket in the washroom so that u can’t use your hair dryer in the washroom but have to come out to use it. 5\. No tall mirror for clothes matching purpose. ##### Patricia Stayed 2 nights in Feb 2020 ### 10/10 Excellent #### Kiang Hon 18 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantastic stay! The stay was amazing! Lisa and her team at Xplore were always ready to help. They were a pleasure to interact with. The room was huge, clean, and comfortable. Wifi signal was strong in the room. There was a made-to-order breakfast free every morning, with a choice between a smoked salmon or mushroom plate with eggs (your choice of cooking style). There was also a free laundry machine in the basement (dryer costs 100 yen per use). Large drying room was available for the ski equipment 1 floor down. Unfortunately the snow was too high to ski out of the back door, but it was a short 5-10 min walk to the slope, so it wasn't too much of an inconvenience. Would definitely stay here again if we return to Madarao Kogen! ##### Kiang Hon Stayed 4 nights in Feb 2020 ### 8/10 Good #### Todd 17 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great staff, fantastic location about as close to the run as you can get in private accommodation. Closer to a hostel in my definition but that is the Japanese way. Good food with lots of options close by. Shuttle bus to town and near by resorts made the whole trip very smooth. Definately recommended. ##### Todd Stayed 6 nights in Feb 2020 ### 8/10 Good #### Verified traveller 15 Feb 2020 Liked: Cleanliness, staff & service, amenities Super close to the ski lift ticket office, standard Japanese room with a sink is good but there is only 1 female and 1 male toilet on the floor, would be too busy if full house as about 10 rooms are sharing . Big drying room on the basement, free breakfast and shuttle to/from Ilyama station. Big TV in room with only youtube anf Neflix. A kettle and a heater in room. Separated Public bath (onsen) for men and women, strange that 7-9pm is the "communal" time on men's side (i.e. female can get in the men's bath during the period that means all have to be in swim suits). Better to have a bin inside the room, for the public bath area, it would be great if put a tissue box there and a clock ((guess it has no battery), also replacing the old hairdryer which is too weak. Staff are all very friendly and the common area has a great mountain view. ##### Verified traveller Stayed 4 nights in Feb 2020 ### 10/10 Excellent #### Kwok-yan 14 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 超高性價比的西式酒店！ 這家酒店是由一班澳洲人向本地人購買了舊式日本滑雪酒店再翻新而成的。保留了舊式日式酒店的硬件，例如客房、洗衣房、浴場等，以西式營運方法管理。服務員態度親切，亦樂意提供一切協助。早餐是西式的，出餐時間稍長，如果想每天趕頭班吊車上山的話，就要早點去吃早餐了。 這裡洗衣是免費的，前台會提供免費洗衣球。乾衣則是100日圓15分鐘，全自助形式。 客房的電視除了基本本地電視台外，還有Netflix看！超贊！客房不提供每日清潔及執房服務，垃圾要自行清理放出走廊外。 最後一提，如客人連續住四晚或以上，可免費參加酒店提供的滑雪課程，由專業外藉教練執教！ 酒店位置亦接近滑雪場，只是酒店推介的那家雪具租用店Miyuki的雪具質素一般，不建議在那裡租用，反而Miyuki側邊的那家雪具店可試試。 ##### Kwok-yan Stayed 5 nights in Feb 2020 ### 10/10 Excellent #### GSteeds, Brisbane AUS 14 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities Great location, great facilities and free yoga! Good breakfast and helpful staff. Oh and nice traditional style rooms but with the comfiest beds in japan. Will be back! ##### GSteeds Stayed 2 nights in Feb 2020 ### 10/10 Excellent #### Verified traveller 12 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The employees are uber helpful. The rooms are slean, quiet, and spacious ##### Verified traveller Stayed 2 nights in Feb 2020 ### 6/10 Okay #### CHIEN PING 29 Jan 2020 Liked: Cleanliness, property conditions & facilities 幾乎全部都是澳洲人，從早餐、大眾池時間的安排上都是給西方人設計的。 例如早餐是單點的一份吐司、燻鮭魚/培根、其他配菜、蛋，不是日式，沒有自助吧。而且一份一份做，所以要等待一段時間 大眾池只有到晚上七點前，7-9點是男女混浴，要穿泳褲。 ##### CHIEN PING Stayed 4 nights in Jan 2020 ### 10/10 Excellent #### Yutaka 23 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort This hotel is very near from ski area, and all staffs are really kind and helpful.We were really satisfied with this hotel. This hotel is also near from Malu restaurant. This is also nice. We want to use this hotel again. ##### Yutaka Stayed 3 nights in Jan 2020 ### 10/10 Excellent #### Scott 17 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very close walking distance (and ski out) to the Madarao slope. Onsen bath is wonderful. Room is comfortable. ##### Scott Stayed 3 nights in Jan 2020 ### 4/10 Poor #### Verified traveller 15 Jan 2020 Liked: Cleanliness, room comfort Disliked: Staff & service, property conditions & facilities #### A poor hotel not worth the money Unfortunately there are a few bad things to say about this place. On hotels.com, it advertises toiletries in the room but you don’t get any. There’s some shampoo and conditioner in the onsen but nothing like what Japanese hotels usually provide in rooms. There are no staff in the hotel at all after 7pm so if you need help after that time, you may struggle. The showers were 3 floors below our room (with the onsen) - we’d expect a shared bathroom to be on the same floor as the room, at the very least. Not sure why but the elevator and area around it smells like an engine room. There seems to be a cafe in the hotel but it’s not actually manned after breakfast so no coffee or other hot drinks are available after 10\. Supposedly guests are meant to take snowboards etc. to the drying room in the basement and not walk through the lobby but people were constantly bringing wet equipment and snow covered boots through the lobby and staff didn’t seem to care. The hotel is advertised as ski in/ski out but it is not. You have to leave the hotel and walk 5-10 minutes up the road to the nearest ski lift. All in all, the hotel just feels like a slightly run down hostel for mostly young Australians - it’s certainly not an upmarket hotel. Breakfast wasn’t very good but it was complimentary so it’s hard to complain about it. The lobby area is the only place to relax in the hotel (outside of your room) and it can get quite cold. The wifi is ##### Verified traveller Stayed 2 nights in Jan 2020 ### 10/10 Excellent #### Marco 8 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great place for ski holiday! Great place near ski lifts. Restaurants and bars all walking distance. Super friendly staff. Run by Australians. If you are looking for Japanese culture don’t go here. I would definitely recommend. For kids also great, lots of activities in the hotel. Small bar with good (western) food. Wifi is pretty bad! Super soft comfy beds. Bathrooms are not Japanese superclean, but acceptable. They have a shuttle bus to take you from station Nagano and back. ##### Marco Stayed 3 nights in Jan 2020 ### 10/10 Excellent #### Verified traveller 3 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### an unexpected gem had a wonderful time here, place was clean and social, great breakfast, close to the slopes, and service by Lisa and Stuart and the rest of the staff was so friendly and attentive. i particularly appreciated that the hotel can arrange pickups to and from the train station. the onsen is also a bonus. Madarao is a true gem and these guys will make sure you have the best time. ##### Verified traveller Stayed 3 nights in Dec 2019 ### 10/10 Excellent #### Verified traveller 7 Mar 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort All staffs are nice and friendly. The room I stayed was clean so I enjoyed the stay. ##### Verified traveller Stayed 1 night in Feb 2019 ### 8/10 Good #### Verified traveller 2 Mar 2019 Liked: Cleanliness, staff & service, room comfort #### Xplore review Great location, great staff. Lisa, Manager was so helpful. Breakfast was good. Hotel could use a bit of work, missing some things - ski rack at entry, drying room desperately needs work, no mini fridge or safe in room. ##### Verified traveller Stayed 10 nights in Feb 2019 ### 4/10 Poor #### Verified traveller 19 Jan 2019 Disliked: Amenities, property conditions & facilities Don’t be fooled by website. This property feels like s poor university dorm. Extremely old & run down although rooms have been given minimal update with new beds & carpet. Included breakfast is sparse, cheap and other than an egg offers nothing nutritious. Also take note this property offers no shuttle service to get on or off bus down the mountain requiring one to drag bags through the snow up a grade which could be considerable effort if you had kids in tow. Compared to other properties on mountain this place has a long way to go to even come close to consideration for us. Stayed another night at a different property with outstanding customer service and incredible breakfast for same cost as this dismal experience. ##### Verified traveller Stayed 1 night in Jan 2019 ### 6/10 Okay #### Verified traveller 7 Jan 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 請準備充足下 ，才再營業吧！ 酒店只是剛接手 ， 整體性表現極度勉強，傢私、員工也未到位 ，相信只是趕著雪季開店，有想轉酒店的衝動，可惜不能退錢，而員工也在能力下努力表現出友善 ， 所以在體諒上會接受。 ##### Verified traveller Stayed 3 nights in Jan 2019 ### 10/10 Excellent #### Claudia 7 Jan 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It's a hotel renovated from an old building. They were open for just a few days so many things weren't ready. Don't expect luxury conditions from the hotel, but it has all the basics, good bed, good sheets, good bathroom, good breakfast (simple but good). It is what you pay for, it is a no-frill hotel. The hotel staff is extremely helpful and nice. The staff is almost exclusively non-Japanese speaker, which is quite unique in Japan. Pros and cons as a result. Easy to communicate to for non-Japanese speakers, but difficult if you need some local help. Hotel is very close to ski lifts, a bare 5 minute walk. Overall, we are happy with the hotel and will return. ##### Claudia Stayed 4 nights in Jan 2019 ### 4/10 Poor #### Verified traveller 5 Jan 2019 Liked: Staff & service Disliked: Cleanliness, room comfort Boiler wasn't working and no one couldn't take a bath. Our room wasn't clean enough, tatami mats were too old. 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