Title: Hotel Madarao Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Madarao Skiers step directly onto the slopes from this mountain retreat, where they can return for drinks with panoramic views after a day outdoors ## Photo gallery for Hotel Madarao ![Exterior - Hotel Madarao (Myoko)](https://images.trvl-media.com/lodging/22000000/21560000/21554600/21554565/7e2cf0b3.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - Hotel Madarao (Myoko)](https://images.trvl-media.com/lodging/22000000/21560000/21554600/21554565/5cee95ab.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Hotel Madarao (Myoko)](https://images.trvl-media.com/lodging/22000000/21560000/21554600/21554565/ee78da5c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Free WiFi - Hotel Madarao (Myoko)](https://images.trvl-media.com/lodging/22000000/21560000/21554600/21554565/513a74df.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property) - Hotel Madarao (Myoko)](https://images.trvl-media.com/lodging/22000000/21560000/21554600/21554565/18963ab7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Madarao, at the heart of Madarao Mountain Resort, offers ski-in/ski-out access for winter enthusiasts. Relax with drinks at the bar or enjoy meals at the restaurant after mountain adventures. Free WiFi and luggage storage ensure a hassle-free getaway. ## Reviews 7.0 Good ## Popular amenities - Parking included - Free Wi-Fi - Restaurant - Air-conditioning - Bar - Room service £86 20 Dec - 21 Dec ## Room options ### Check availability for these dates Tonight [Dec 19 - Dec 20](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=21554565&PinnedHotelID=21554565&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=21554565&PinnedHotelID=21554565&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 20 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=21554565&PinnedHotelID=21554565&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=21554565&PinnedHotelID=21554565&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=21554565&PinnedHotelID=21554565&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=21554565&PinnedHotelID=21554565&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=21554565&PinnedHotelID=21554565&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=21554565&PinnedHotelID=21554565&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ### View all photos for Double or Twin Room, Private Bathroom ![Double or Twin Room, Private Bathroom | Free WiFi](https://images.trvl-media.com/lodging/22000000/21560000/21554600/21554565/7e303977.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double or Twin Room, Private Bathroom 8.0 Very good 1 review ### Highlights Air conditioning Heating Flat-screen TV Private bathroom Shower/bath combination - Sleeps 2 - 1 Double Bed OR 2 Single Beds ### View all photos for Double or Twin Room, Shared Bathroom ![Double or Twin Room, Shared Bathroom | Free WiFi](https://images.trvl-media.com/lodging/22000000/21560000/21554600/21554565/43d331fd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double or Twin Room, Shared Bathroom ### Highlights Air conditioning Heating Flat-screen TV - Sleeps 2 - 1 Double Bed OR 2 Single Beds ### View all photos for Triple Room, Shared Bathroom ![Triple Room, Shared Bathroom | Free WiFi](https://images.trvl-media.com/lodging/22000000/21560000/21554600/21554565/ae16f2e4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room, Shared Bathroom ### Highlights Air conditioning Heating Flat-screen TV Shower/bath combination - Sleeps 3 - 1 Single Bed and 1 Double Bed OR 3 Single Beds ### View all photos for Quadruple Room ![Quadruple Room | Free WiFi](https://images.trvl-media.com/lodging/22000000/21560000/21554600/21554565/bd331ae8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room ### Highlights Air conditioning Heating Flat-screen TV - Sleeps 4 - 1 Double Bed and 1 Single Bunk Bed OR 2 Single Beds and 1 Single Bunk Bed ### View all photos for Family Room ![Family Room | Free WiFi](https://images.trvl-media.com/lodging/22000000/21560000/21554600/21554565/1531e137.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Air conditioning Heating Flat-screen TV Private bathroom Shower/bath combination - Sleeps 5 - 1 Double Bed, 1 Single Bunk Bed and 1 Single Bed OR 3 Single Beds and 1 Single Bunk Bed ### View all photos for Basic Shared Dormitory ![Basic Shared Dormitory | Free WiFi](https://images.trvl-media.com/lodging/22000000/21560000/21554600/21554565/8a8d9601.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Shared Dormitory ### Highlights Air conditioning Heating Flat-screen TV - Sleeps 1 - 1 Single Bunk Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNagano-Hotels-Hotel-Madarao.h21554565.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNagano-Hotels-Hotel-Madarao.h21554565.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C36.85234%2C138.29123&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=4rir4zIKaprahf0jVkCaBxwYhu0=) Madarao-Kogen, Myoko, Niigata, 389-2257 #### What's nearby - Madarao Kogen Ski Resort \- 2 min walk \- 0.1 miles - Madarao Kogen Picture Book Art Museum \- 3 min walk \- 0.2 miles - Nozomi Lake \- 4 min drive \- 1.3 miles - Shiga Kogen Ski Area \- 35 min drive \- 16.2 miles - Nozawa Onsen Snow Resort \- 37 min drive \- 13.7 miles #### Getting around - Iiyama Station - 15 min drive - Kaesa Station - 21 min drive - Niigata (KIJ) - 148 min drive #### Restaurants - ‪かっぱ寿司 新飯山店 - ‬11 min drive - ‪ぽむ - ‬9 min drive - ‪レストラン ジグザグ - ‬6 min drive - ‪レストラン ハイジ - ‬16 min walk - ‪手打そば きたざわ - ‬8 min drive ## About this property ### Hotel Madarao Hotel near Madarao Kogen Ski Resort Hotel Madarao provides amenities, such as a bar and a restaurant. Hit the slopes at this hotel featuring ski-in/ski-out access. Guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - Free self-parking - Free newspapers, luggage storage and a 24-hour front desk - Barbecues, tour/ticket information and smoke-free property Room features All guest rooms at Hotel Madarao include comforts, such as air conditioning, in addition to amenities, such as free WiFi and room service. ## Similar properties ![Hot springs](https://images.trvl-media.com/lodging/30000000/29090000/29087300/29087288/34fe7d3f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Xplore by Active Life Madarao Mountain Resort - Breakfast included - Free Wi-Fi - Restaurant - Bar 7.6 Good 36 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=29087288&PinnedHotelID=29087288&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/101000000/100350000/100341600/100341551/9ba338a2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### pension pure Madarao Mountain Resort - Free Wi-Fi - Breakfast available - Laundry room 10 Exceptional 3 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=100341551&PinnedHotelID=100341551&HadPinnedHotel=true®ionId=-1&adults=2) ![Spa reception](https://images.trvl-media.com/lodging/17000000/16230000/16220500/16220426/72338b2d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Silk in Madarao Madarao Mountain Resort - Parking included - Free Wi-Fi - Air-conditioning - Breakfast available 6.8 10 reviews £140 15 Jan - 16 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=16220426&PinnedHotelID=16220426&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/34000000/33280000/33276900/33276850/b427acd3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Apartments Madarao Madarao Mountain Resort - Kitchen - Free Wi-Fi - Laundry room - Microwave 7.0 Good 2 reviews £259 27 Dec - 28 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=33276850&PinnedHotelID=33276850&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/24000000/23220000/23220000/23219942/8fae290a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Tagawa Yamanouchi - Parking included - Free Wi-Fi - Restaurant - Games room 7.8 Good 13 reviews £77 6 Jan - 7 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=23219942&PinnedHotelID=23219942&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/46000000/45160000/45155700/45155626/620dd76b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ringo Jam Madarao Madarao Mountain Resort - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 9.2 Wonderful 5 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=45155626&PinnedHotelID=45155626&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/101000000/100500000/100499400/100499314/3d44f428.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Yamadasan Lodge Madarao Mountain Resort - Breakfast included - Parking included - Free Wi-Fi - Air-conditioning 10 Exceptional 3 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=100499314&PinnedHotelID=100499314&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/20000000/19830000/19825900/19825820/4e30c68f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Resort Inn Murata Iiyama - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 7.2 Good 13 reviews £66 5 Jan - 6 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=19825820&PinnedHotelID=19825820&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/69000000/68100000/68095200/68095118/08f2226d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ryuo Mountain Hotel Yamanouchi - Parking included - Free Wi-Fi - Restaurant - Toys/games 10 Exceptional 1 review £98 5 Jan - 6 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=68095118&PinnedHotelID=68095118&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe House | Down duvets, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/33000000/32720000/32710900/32710865/a819f906.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### White Tree Lodge Shinano - Pet-friendly - Parking included - Free Wi-Fi - Air-conditioning 9.8 Exceptional 13 reviews £139 4 Jan - 5 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=32710865&PinnedHotelID=32710865&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site self parking ### Food and drink - A bar/lounge - A restaurant ### Things to do - Ski-in/ski-out access ### Conveniences - 24-hour front desk - Free newspapers in lobby - Luggage storage ### Guest services - No housekeeping service - Tour and ticket assistance ### Outdoors - Barbecue grill - Picnic area ### More - 3 floors - Smoke-free property ## Room amenities ### Bathroom - Private or shared bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV ### Food and drink - Room service ### More - Air conditioning - Heating ## Policies ### Check-in Check-in start time: 4 PM; check-in end time: midnight Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before 10 AM Contactless check-out ### Special check-in instructions The front desk is open daily from 7 AM - 8 PM Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards Cashless transactions are available Safety features at this property include a fire extinguisher and a smoke detector If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file ### Property is also known as Hotel Madarao Iiyama Madarao Iiyama Hotel Madarao Hotel Hotel Madarao Myoko Hotel Madarao Hotel Myoko ## Frequently asked questions ### Is Hotel Madarao pet-friendly? ### How much does it cost to stay at Hotel Madarao? ### How much is parking at Hotel Madarao? ### What time is check-in at Hotel Madarao? ### What time is check-out at Hotel Madarao? ### Where is Hotel Madarao located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Madarao Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.0 Cleanliness ### 7.4 Location ### 7.6 Staff & service ### 6.4 Eco-friendliness ### 6.0 Property conditions & facilities 10 - Excellent 11 8 - Good 5 6 - Okay 9 4 - Poor 3 2 - Terrible 5 ## Reviews ### 10/10 Excellent #### Judyien 2 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very great service. Room was cleaned fresh towels every day. Great area ski slope is a 5 minute walk away 10/10 recommend ##### Judyien ### 8/10 Good #### Libo 21 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities The room was large. The staff was helpful. The breakfast was a little disappointing but at least it was free ##### Libo Stayed 2 nights in Jan 2024 ### 2/10 Terrible #### Verified traveller 19 Feb 2025 Disliked: Cleanliness, property conditions & facilities, room comfort #### old, noicy and dirty hotel old, noicy and dirty hotel, share shower room is old and hot water is not stable, so i have decide go to onsen in Madrao Kogen Hotel every night for 11nights : ( ![](https://a.travel-assets.com/ugc/hotel-reviews/AA419DCA93D1083FF82DB5F359EEC3E0DEFC1D7E1739937932437.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7FE0781939472AD51A8F7CBBFB7AC6B85D179EC71739937933669.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/EE27E65E16E779D96E42B0A5A2F2D9F6247EEA041739937934316.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/21F9054C777D2B4A97CAB9BA163DF22ADD4450F51739937934662.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 3 nights in Feb 2025 ### 6/10 Okay #### Tasheena 21 Feb 2025 Liked: Amenities, property conditions & facilities The stay was comfy. We, like many others, were highly dissatisfied with the included breakfast. The eggs were never cooked. We were literally served raw eggs and toast. ##### Tasheena Stayed 3 nights in Feb 2025 ### 6/10 Okay #### Verified traveller 20 Feb 2025 Disliked: Property conditions & facilities Hostel style accomodation that has seen better days and is in need of a refresh. Rooms look very worn, bathrooms are outdated and half of them out of order ##### Verified traveller Stayed 1 night in Feb 2025 ### 8/10 Good #### Verified traveller 20 Feb 2025 Liked: Staff & service It was a fairly simple stay, with just the basics in the room. Since we live in Japan, were used to certain aspects of a hotel room here, such as a tea kettle and coffee, plus some cups - and we missed those things. On the other hand, it was great to sleep on a bed that was not as hard as most Japanese mattresses. The breakfast was nothing special, but it was definitely appreciated. The staff were all friendly and helpful, and it was a welcome treat to have them all speak English. Overall, the stay was nothing special, but it had everything we needed, and the location was excellent. I would likely stay here again. ##### Verified traveller Stayed 2 nights in Feb 2025 ### 4/10 Poor #### Verified traveller 3 Feb 2025 Disliked: Cleanliness, property conditions & facilities, room comfort #### 日本人にはお勧めできません 驚くことがたくさんありました。 まず、日本語が通じない。私は英語が理解できますが、話せなかったので、翻訳アプリが必要でした。あと、部屋についてはとても不満でした。バスルームでお湯がでない、ヒーターが壊れている、翌朝8時には電気が使えなくなります。大浴場はシャワールームに改装されていて、湯船に入ることができません。 夕食は近くのレストランで食べたかったのですが、どこも予約しないとだめなようで、仕方なく市街地まで行きました。 ホテルのスタッフは対応が良かったです。 このホテルは外国人専用という感じでしたので、海外旅行に行った気分でした。私と子供は大丈夫でしたが、海外経験のない夫にとってはとても辛い体験でした。 ##### Verified traveller Stayed 1 night in Jan 2025 ### 6/10 Okay #### makoto 1 Jan 2024 Disliked: Cleanliness, amenities 何も無い〜 ##### makoto Stayed 1 night in Dec 2023 ### 2/10 Terrible #### Yu 16 Feb 2023 Disliked: Cleanliness, amenities, property conditions & facilities スタートから最悪でした。 勝手にカードから手数料引き落とされるし、日本語は通じないし大揉め。 他の方の口コミを見てから決めるべきでした。 トイレやお風呂は何年も前から壊れたままみたいで直す気はなさそうです。 宿泊中もアメニティもなく、ブレーカーもよく落ちて大変でした。 唯一の救いは… 受付の日本人のお姉さんが優しくて可愛い。 あとはBARは素敵でした。 異国感を味わうには、いろんな意味でもってこいのホテルでした！ ##### Yu Stayed 1 night in Feb 2023 ### 10/10 Excellent #### Lorrienda 3 Jan 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Highly recommended!!! Spacious and very clean!!! Friendly staff and close to everything. ##### Lorrienda Stayed 1 night in Dec 2021 ### 10/10 Excellent #### Marites 1 Jan 2022 Liked: Cleanliness, staff & service, property conditions & facilities STAFF WAS VERY HELPFUL. CLEAN ROOM. THEY LET US USE THE DINING ROOM TO CELEBRATE NEW YEAR. STAFF WAS VERY FLEXIBLE. ##### Marites Stayed 2 nights in Dec 2021 ### 10/10 Excellent #### Nicholas 1 Jan 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very helpful and friendly staff ##### Nicholas Stayed 1 night in Dec 2021 ### 10/10 Excellent #### Tyler 6 Jan 2021 Liked: Cleanliness, staff & service, property conditions & facilities Great staff! Very helpful! Lots of fun! Breakfast isn’t much but it’s better than nothing! :) ##### Tyler Stayed 2 nights in Dec 2020 ### 2/10 Terrible #### Verified traveller 5 Mar 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 最悪の日本語通じないホテルです。 日本語通じない外人オーナーのホテル。壁に穴が空きトイレは不潔。宿泊客は１組だけで若い外人スタッフもまったやる気ない。ここは絶対泊まってはいけない。 ##### Verified traveller Stayed 1 night in Mar 2019 ### 2/10 Terrible #### Verified traveller 30 Jan 2019 Disliked: Staff & service, property conditions & facilities, room comfort We were misdirected to the main madarao hotel then charged $75 to be picked up 60m away before we got there. Orher hotels many kms away took us home due to snow and bus was 1/4 price manny kms further. Meanwhile 3 hotel bus sat idle for next 4 days. Facilities were rundown. No safety rails on stairs to entry or ski store. Drying room heater turned off & foyer to conserve $. Underwhelming brealfast with occasional poor higeine. Requests made, nothing fixed in week multi room 10 pp group include no room heater, leaking toilet, not enough towels for persons booked to rooms, facilities nonexistant compared to claim on booking- infact no fridge, minibar, credit card facility, toiletries, crockery or, cutlery. The one vending machine out of order the whole week was only source of food or drink. Overall worse than a backpackers the locals avoid. ##### Verified traveller Stayed 6 nights in Jan 2019 ### 8/10 Good #### Jenny 5 Jan 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable and convenient on the ski slopes A comfortable hotel right on the ski slopes. Could use a bit of maintenance (hotel lost power a few times due to overload but they quickly fixed it each time). But it was clean and comfortable and the staff were incredibly helpful. Convenience of ski hire shop and a great bar and food in the hotel. They also arrange easy trips to the snow monkeys which saved us so much time. Breakfast supplied each morning which was a bonus. ##### Jenny Stayed 5 nights in Dec 2018 ### 6/10 Okay #### Ray, Manila 22 Feb 2018 Liked: Cleanliness, staff & service Disliked: Room comfort #### okay hotel, that needs an update The hotel is a bit of an uphill walk to the actual ski area. It's not too far, about a 10 minute walk which is not bad... but going uphill plus snow and if you're carrying your ski gear, then it gets challenging. The staff was great and very accommodating. The folks at the front desk and ski rental place were very helpful. The facilities however, specially the rooms need some updating. The heating wasn't working well on my 2nd day, and on the third day it was just non-existent for the showers/sink and also for the room. Even without me requesting, the staff provided a portable heater which helped a little and offered extra blankets. Food options in the hotel and nearby - not a lot. Also make sure you bring cash (local currency). ##### Ray Stayed 3 nights in Feb 2018 ### 6/10 Okay #### FUMIAKI 18 Feb 2018 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities, room comfort #### 国際交流の場 ファミリールームに泊まったが、結構広くてスキー目当ての子供連れには良い。 2日ともボイラー故障で風呂に入れず、これは最悪だった。 中にスキーレンタルがあり便利だが、ゲレンデまではそこそこあるので子供がスキーを担いでいくのが一苦労。 スタッフも客もほぼ多国籍の外国人で英語で国際交流が楽しめる。 ##### FUMIAKI Stayed 2 nights in Feb 2018 ### 2/10 Terrible #### S, 東京 12 Feb 2018 Disliked: Property conditions & facilities, room comfort 電話ですでにお伝えしましたが、サービスは最悪でした。その理由は以下の通り。 ・予約した部屋はツインだったがダブルが用意されていた。ベッドを変更できるとのことだったが、時間がかかると言われ、面倒なのでダブルで我慢した。 ・フロントには一人しかスタッフがおらず、何か対応してもらうにも並ばなければならず時間ばかりが過ぎた。 ・お風呂のボイラーが壊れていて結局お風呂に入れなかった。設備のチェック体制はどうなっているのか？掃除していれば気づくはず。温泉に入れないとわかっていながら、外国人客には温泉を案内していたことも驚きだった。 ・トイレのほとんどが壊れていた。 ・夜中までバンドの音がうるさかった。ライブが遅くまであり音が聞こえることを事前に知らせておくべきだ。 ・フロントの日本人女性スタッフは丁寧に対応してくれたものの、結局、支払った分のサービスは受けられなかったため、返金を要求している。 ##### S Stayed 1 night in Feb 2018 ### 6/10 Okay #### Yuichi 13 Jan 2018 Liked: Staff & service #### インターナショナルな空間。 1月に2泊させていただきました。 オーナーさんが変わったらしくて宿泊者は、ほぼ外国の方でした。日本人スタッフの方は親切に説明していただき助かりました。 併設のバーでは国際的な雰囲気で非常に楽しませていただきました。 ##### Yuichi Stayed 2 nights in Jan 2018 ### 10/10 Excellent #### Roger 6 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Roger Stayed 6 nights in Feb 2025 ### 6/10 Okay #### Rob 4 Mar 2025 ##### Rob Stayed 1 night in Feb 2025 ### 6/10 Okay #### Ricardo 28 Feb 2025 Disliked: Staff & service, property conditions & facilities ##### Ricardo Stayed 1 night in Feb 2025 ### 4/10 Poor #### Boyd 7 Feb 2025 Disliked: Cleanliness, staff & service, property conditions & facilities ##### Boyd Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Jason 26 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Jason Stayed 2 nights in Jan 2025 ## Expedia's Latest Trends ### Hotels > [Aparthotels Mexico](https://www.expedia.co.uk/Mexico-Apart-Hotels.d117-aaApartHotels.Travel-Guide-Accommodation) > > [Hotels in London](https://www.expedia.co.uk/London-Hotels.d178279.Travel-Guide-Hotels) > > [Hilton Garden Inn Silverstone](https://www.expedia.co.uk/Towcester-Hotels-Hilton-Garden-Inn-Silverstone.h48251404.Hotel-Information) > > [Aldemar Olympian Village](https://www.expedia.co.uk/Pyrgos-Hotels-Aldemar-Olympian-Village-All-Inclusive.h1206866.Hotel-Information) > > [65 Hotel, Rothschild Tel Aviv - an Atlas Boutique Hotel](https://www.expedia.co.uk/Tel-Aviv-Hotels-65-Hotel.h16150094.Hotel-Information) > > [Villas Hawaii](https://www.expedia.co.uk/Hawaii-Villas.d213-aaVillas.Travel-Guide-Accommodation) > > [Hotels with Early Check-in in Malta](https://www.expedia.co.uk/Destinations-In-Malta-Hotel-With-Early-Check-In.0-0-d111-thotelwithearlycheckin.Hotel-Filter-Destinations) > > [Lovely home in Palma de Mallorca](https://www.expedia.co.uk/Palma-De-Mallorca-Hotels-2-Bedroom-Accommodation-In-Palma-De-Mallorca.h22093766.Hotel-Information) > > [BestWestern Hotels in London](https://www.expedia.co.uk/London-Hotels-Best-Western.0-0-d178279--bBestWestern.Travel-Guide-Filter-Hotels) > > [Furzedown Hotel](https://www.expedia.co.uk/Great-Yarmouth-Hotels-Furzedown-Hotel.h6945047.Hotel-Information) > > [Fairmont Hotels in St. Andrews](https://www.expedia.co.uk/St-Andrews-Hotels-Fairmont.0-0-d6023729--bFairmont.Travel-Guide-Filter-Hotels) > > [Inns Sidmouth](https://www.expedia.co.uk/Sidmouth-Inns.d182643-aaInns.Travel-Guide-Accommodation) > > [Hotels near Ladybower Reservoir](https://www.expedia.co.uk/Ladybower-Reservoir-Hotels.0-l553248621532492767-0.Travel-Guide-Filter-Hotels) > > [Aparthotel Adagio Monaco Monte Cristo](https://www.expedia.co.uk/Monaco-Hotels-Aparthotel-Adagio-Monaco-Monte-Cristo.h1770991.Hotel-Information) > > [The Driskill, in The Unbound Collection by Hyatt](https://www.expedia.co.uk/Austin-Hotels-The-Driskill.h425573.Hotel-Information) ### Flights > [Flights from LON-All Airports to Marseille - Provence](https://www.expedia.co.uk/lp/flights/lon/mrs/london-to-marseille) > > [Virgin Atlantic Boston (BOS) to London (LHR) flights](https://www.expedia.co.uk/lp/flight-routes/virgin-atlantic-from-logan-intl-to-heathrow/vs/bos/lhr) > > [Flights from Manchester (MAN) to Faisalabad (LYP)](https://www.expedia.co.uk/lp/flights/man/lyp/manchester-to-faisalabad) > > [Flights from Manchester (MAN) to Dubai (DXB)](https://www.expedia.co.uk/lp/flights/man/dxb/manchester-to-dubai) > > [Flights from Auckland (AKL) to London (LHR)](https://www.expedia.co.uk/lp/flights/akl/lhr/auckland-to-london) ### Cars ### Activities > [Things to do in Florence](https://www.expedia.co.uk/Things-To-Do-In-Florence.d1222.Travel-Guide-Activities) ### Packages > [King Abdulaziz Conference Center](https://www.expedia.co.uk/King-Abdulaziz-Conference-Center-Al-Hada.d6190864.Attraction) > > [Tyre Holidays](https://www.expedia.co.uk/Tyre.d6205412.Holidays-City-Breaks) > > [Delft Holidays](https://www.expedia.co.uk/Delft.d5297.Holidays-City-Breaks) ---