Title: UMA Hotel and Residences Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=10423&destination=Naga%2C+Bicol%2C+Philippines&selected=97038395&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # UMA Hotel and Residences An urban retreat where travelers can enjoy authentic local flavors while staying productive in comfortable, well-equipped surroundings ## Photo gallery for UMA Hotel and Residences ![Restaurant - UMA Hotel and Residences (Naga)](https://images.trvl-media.com/lodging/98000000/97040000/97038400/97038395/e2b535e1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Coffee shop - UMA Hotel and Residences (Naga)](https://images.trvl-media.com/lodging/98000000/97040000/97038400/97038395/6142c2e6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Poolside bar - UMA Hotel and Residences (Naga)](https://images.trvl-media.com/lodging/98000000/97040000/97038400/97038395/07a3c237.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Ballroom - UMA Hotel and Residences (Naga)](https://images.trvl-media.com/lodging/98000000/97040000/97038400/97038395/c9ad40bb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - UMA Hotel and Residences (Naga)](https://images.trvl-media.com/lodging/98000000/97040000/97038400/97038395/fab4ccb8.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies UMA Hotel and Residences in the city center offers comfort and functionality. Guests can enjoy regional dishes at the restaurant, grab coffee at the cafe, and stay connected with free in-room WiFi or use the 24/7 business center. ## Reviews 9.0 Wonderful ## Popular amenities - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £62 includes taxes & fees 24 Apr - 25 Apr ## Room options ### Check availability for these dates Tonight [Mar 25 - Mar 26](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-25&endDate=2026-03-26&selected=97038395&PinnedHotelID=97038395&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-25&endDate=2026-03-26&selected=97038395&PinnedHotelID=97038395&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 26 - Mar 27](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-26&endDate=2026-03-27&selected=97038395&PinnedHotelID=97038395&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-26&endDate=2026-03-27&selected=97038395&PinnedHotelID=97038395&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 27 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=97038395&PinnedHotelID=97038395&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=97038395&PinnedHotelID=97038395&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 3 - Apr 5](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=97038395&PinnedHotelID=97038395&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=97038395&PinnedHotelID=97038395&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed 3+ beds Showing 8 of 8 rooms ### View all photos for Deluxe Room, 1 King Bed with Sofa bed ![Deluxe Room, 1 King Bed with Sofa bed | In-room safe, individually furnished, desk, laptop workspace](https://images.trvl-media.com/lodging/98000000/97040000/97038400/97038395/b223434f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed with Sofa bed 8.0 Very good 1 review - City view - 1 bedroom - Sleeps 5 - 1 King Bed and 1 Single Sofa Bed ### View all photos for Junior Suite ![Junior Suite | In-room safe, individually furnished, desk, laptop workspace](https://images.trvl-media.com/lodging/98000000/97040000/97038400/97038395/a175ab03.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite - City view - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Twin Room ![Deluxe Twin Room | In-room safe, individually furnished, desk, laptop workspace](https://images.trvl-media.com/lodging/98000000/97040000/97038400/97038395/9e900a87.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room 9.4 Exceptional 3 reviews - City view - 1 bedroom - Sleeps 3 - 2 Single Beds and 1 Single Sofa Bed ### View all photos for Deluxe Double Room ![Deluxe Double Room | In-room safe, individually furnished, desk, laptop workspace](https://images.trvl-media.com/lodging/98000000/97040000/97038400/97038395/e7cf7adf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 8.8 Excellent 3 reviews - City view - 1 bedroom - Sleeps 4 - 2 Double Beds and 1 Single Sofa Bed ### View all photos for Deluxe King Room With Sofa Bed ![In-room safe, individually furnished, desk, laptop workspace](https://images.trvl-media.com/lodging/98000000/97040000/97038400/97038395/bb193bf6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Room With Sofa Bed - Sleeps 2 ### View all photos for Deluxe Double Room ![In-room safe, individually furnished, desk, laptop workspace](https://images.trvl-media.com/lodging/98000000/97040000/97038400/97038395/b2734ee5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room - Sleeps 2 ### View all photos for Deluxe Twin Room ![In-room safe, individually furnished, desk, laptop workspace](https://images.trvl-media.com/lodging/98000000/97040000/97038400/97038395/b688dd53.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room - Sleeps 2 ### View all photos for Junior Suite ![In-room safe, individually furnished, desk, laptop workspace](https://images.trvl-media.com/lodging/98000000/97040000/97038400/97038395/w573h756x1y0-337cb17a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNaga-Hotels-UMA-Residences.h97038395.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNaga-Hotels-UMA-Residences.h97038395.Hotel-Information) ## About the area Located in Naga, UMA Hotel and Residences is in the city centre. Naga Ecological Park and Lago Del Ray are local attractions and those in the mood for shopping can visit SM City Naga and Robinsons Place Naga. [Visit our Naga travel guide](https://www.expedia.co.uk/Naga.dx10423) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C13.63197%2C123.19539&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=UxS8QEzuoQSTl4KV3wVQRU_jmpQ=) Magsaysay Ave, Naga, Camarines Sur, 4400 ### What's nearby - Basilica of Our Lady of Penafrancia 11 min walk \- 0.6 miles - Basilica of the Nuestra Senora de Penafrancia 11 min walk \- 0.6 miles - Naga Metropolitan Cathedral 13 min walk \- 0.7 miles - Bicol Medical Center 18 min walk \- 1.0 mile - SM City Naga 20 min walk \- 1.1 miles ### Getting around - Burabod Flag Station Station 37 min drive - Naga (WNP) 26 min drive ### Restaurants - Starbucks 3 min walk - Bella Ciao 1 min walk - Red Platter 3 min walk - Jollibee 1 min walk - Avenue Plaza Hotel 2 min walk ## About this property ### UMA Hotel and Residences Hotel in the city centre You can look forward to a coffee shop/cafe, dry cleaning/laundry services and a bar at UMA Hotel and Residences. In addition to a 24-hour business centre and a restaurant, guests can connect to free in-room WiFi. Additional perks include: - Free self-parking - Buffet breakfast (surcharge), a lift and concierge services - 3 meeting rooms, a 24-hour front desk and a banquet hall - Guest reviews say great things about the helpful staff Room features All 191 individually furnished rooms have thoughtful touches such as laptop-friendly workspaces and air conditioning, in addition to amenities such as free WiFi and desk chairs. More conveniences in all rooms include: - Bathrooms with rainfall showers and bidets - 42-inch Smart TVs with cable channels - Electric kettles, daily housekeeping and desks ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/98000000/97160000/97152900/97152890/bd1fe246.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ragazzi Resort Hotel Naga - Pool - Breakfast included - Spa - Parking included 8.0 Very good 6 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=97152890&PinnedHotelID=97152890&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Single Room | In-room safe, desk, laptop workspace, iron/ironing board](https://images.trvl-media.com/lodging/114000000/113630000/113624500/113624440/9a60c863_edited_6540.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### LOTUS BLU HOTEL NAGA Naga - Breakfast included - Parking included - Free Wi-Fi - Restaurant 9.4 Exceptional 23 reviews £71 includes taxes & fees 1 Apr - 2 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=113624440&PinnedHotelID=113624440&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/108000000/107510000/107501100/107501028/cc899766.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Isabelle Hotel Naga - 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8 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=8809444&PinnedHotelID=8809444&HadPinnedHotel=true®ionId=-1&adults=2) ![Staircase](https://images.trvl-media.com/lodging/19000000/18080000/18070800/18070709/1579ec70.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Rusville Hotel & Residences Naga - Parking included - Free Wi-Fi - Air-conditioning - 24/7 front desk 6.8 19 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=18070709&PinnedHotelID=18070709&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/11000000/10090000/10083300/10083292/2ea171ce.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Sogo Naga City Naga - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 6.8 11 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=10083292&PinnedHotelID=10083292&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/100000000/99440000/99430700/99430657/d66eea78.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sundaze Dormitel Naga - 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Available in all rooms: Free WiFi - Free in-room WiFi has a 4-device limit - Available in some public areas: Free WiFi ### Parking and transport - Free secured, covered self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: PHP 688 for adults and PHP 344 for children - A bar/lounge - A coffee shop/cafe - A restaurant ### Restaurants on site - Booya - Descanso - Panata ### Conveniences - 24-hour front desk - Guidebooks ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Turndown service ### Business services - 24-hour business centre - 3 meeting rooms - Conference centre ### Spa - In-room massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 2 accessible parking spaces - Braille/raised signage - Lift (122 centimetre wide door) - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible parking - Wheelchair-accessible path to lift ### More - Banquet hall - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bidet - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - 42-inch smart TV with cable channels ### Food and drink - Coffee/tea maker - Electric kettle - Free bottled water ### More - Air conditioning - Connecting rooms available - Desk - Desk chair - Individual furnishings - Laptop workspace - Safe ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Renovations and closures The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday: - Children's pool - Fitness facility - Indoor pool - Outdoor pool ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Cash deposit: PHP 3000 per accommodation, per stay We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately PHP 688 for adults and from PHP 344 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Free in-room WiFi has a 4-device limit ### Property is also known as UMA Residences UMA Hotel and Residences Naga UMA Hotel and Residences Hotel UMA Hotel and Residences Hotel Naga ## Frequently asked questions ### Is UMA Hotel and Residences pet-friendly? ### How much does it cost to stay at UMA Hotel and Residences? ### How much is parking at UMA Hotel and Residences? ### What time is check-in at UMA Hotel and Residences? ### What time is check-out at UMA Hotel and Residences? ### Where is UMA Hotel and Residences located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## UMA Hotel and Residences Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 8.8 Amenities ### 9.2 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 56 8 - Good 26 6 - Okay 8 4 - Poor 2 2 - Terrible 2 ## Reviews Verified ### 10/10 Excellent #### Rowena 27 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Clean room and enough amenities ##### Rowena Stayed 1 night in Feb 2026 Verified ### 8/10 Good #### Maria 9 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean room and pretty good breakfast options ##### Maria Stayed 5 nights in Jan 2026 Verified ### 10/10 Excellent #### Ma Corazon 14 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean room, friendly staffs. Convenient location. ##### Ma Corazon Stayed 9 nights in Jan 2026 Verified ### 8/10 Good #### Kevin 31 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Overall, I had a pleasant stay. The room was comfortable and nicely arranged, though the washroom was not as clean or well maintained compared to my visit a year ago. I really loved that they offer free cake every day, and I was especially grateful that a nurse was sent to check on me when I asked for medicine for my headache. ##### Kevin Stayed 2 nights in Nov 2025 Verified ### 10/10 Excellent #### Keith 18 Nov 2025 Excellent service and very friendly staff. The rooms are large and extremely comfortable ##### Keith Stayed 15 nights in Nov 2025 Verified ### 10/10 Excellent #### Lorena 29 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice facilities, staff are polite breakfast buffets are delicious, will definitely come back. ##### Lorena Stayed 1 night in Apr 2025 Verified ### 8/10 Good #### Vincente 1 Jul 2025 Liked: Amenities, property conditions & facilities Nice lodging with friendly customer service…. Breakfast buffet is pretty good ##### Vincente Stayed 1 night in Jun 2025 Verified ### 8/10 Good #### Adam 2 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Nice rooms great friendly staff. Buffet breakfast could use some upgrades ( maybe some bacon , omelette options. ##### Adam Stayed 2 nights in Jun 2025 Verified ### 8/10 Good #### Erlen 28 Aug 2025 Liked: Cleanliness, staff & service, amenities I love the Pinoy food prepared for Breakfast 😍.Just needed to repair some of the broken things inside the Hotel .I was amazed the most by the Telephone inside the Comfort Room can be use for Emergency and the Flashlight inside the cabinet 😍. The Hotel is recommendable . ##### Erlen Stayed 1 night in Aug 2025 Verified ### 10/10 Excellent #### Excelita 17 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was wonderful and their customer service is excellent, everyone is accommodating and wear a smile in their faces. ##### Excelita Stayed 1 night in May 2025 Verified ### 10/10 Excellent #### jose 2 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff are very helpful and courteous. Very Clean and convenient to restaurant and grocery stores. ##### jose Stayed 1 night in Feb 2025 Verified ### 8/10 Good #### Rosalinda 27 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property is located in the central district where everything is walkable. Staff are always friendly and courteous. Bed was comfortable, amenities are available when needed. Overall experience was great, will definitely stay again when in town. Highly recommended. ##### Rosalinda Stayed 1 night in Apr 2025 Verified ### 10/10 Excellent #### Robert 26 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities what a surprise! we had an awesome experience, a world class hotel in the region, i highly recommend it! a must see for tourists! the rooms are so clean (love the bed, the comforters and the bathroom! ##### Robert Stayed 2 nights in Apr 2025 Verified ### 10/10 Excellent #### Tomas 2 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Keep up the good customer service ##### Tomas Stayed 2 nights in Apr 2025 Verified ### 10/10 Excellent #### Robert 8 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice and very clean ##### Robert Stayed 10 nights in Jan 2025 Verified ### 10/10 Excellent #### Agnes 23 Jan 2025 Liked: Cleanliness, amenities, property conditions & facilities Concierge/front desk are efficient, friendly and nice. Parking staff are a great help in finding a good spot. I highly recommend UMA instead of the hotel across the street. ##### Agnes Stayed 1 night in Jan 2025 Verified ### 10/10 Excellent #### Tom 15 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was a good stay with friendly service and the accessibility of the hotel to major conveniences. One negative remarks is that I cannot avail of the swimming pool on hot summer weather due to inoperable. ##### Tom Stayed 2 nights in Apr 2025 Verified ### 8/10 Good #### Rose Marie 7 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The facilities are comparable to US hotels clean friendly staff. They accommodated us when the AC on our side of the floor broke. The insulation is not that great you can hear the cars and whatever is going on in the streets below from our 6th floor room . ##### Rose Marie Stayed 15 nights in Apr 2025 Verified ### 8/10 Good #### Joe 27 Jan 2025 Liked: Cleanliness, staff & service, amenities Overall a very nice and clean hotel. If we return to Naga we will stay again. The only problems we saw or smelled is odor in the elevator and also odors in the restroom indicates possible plumbing problems ##### Joe Stayed 11 nights in Jan 2025 Verified ### 6/10 Okay #### Jason 11 Feb 2025 Liked: Cleanliness, staff & service, amenities The place is great and has great staff. Problem is the internet never works. I've stayed here 3x and there is always a problem with the internet. Hard to do any work or even watch Netflix. ##### Jason Stayed 1 night in Jan 2025 Verified ### 10/10 Excellent #### Patrick 13 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Unbeatable central location Room size is perfectly adequate. Bed is comfortable. Laundry was crisp and clean. Staff were polite. Room amenities are ideal for an extended stay. Central location is unbeatable. Everything you might need is within walking distance. Breakfast served was of decent quality, although I was l underwhelmed with the selection. Absence of an egg station and/or bacon. Nice pool area for families, but not enough for laps/workout. Gym was adequately equipped. ##### Patrick Stayed 1 night in Dec 2024 Verified ### 10/10 Excellent #### Bryan 19 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I have stayed at this hotel 4 or 5 times and it is great. Service is amazing - check in is a breeze (they actually had everything ready for my arrival). They usually have something special in the room to welcome you - this time was two beautiful breads different flavors that were delicious. We did choose this hotel based on the covered parking - I have a pick up truck and had items in the back however I arrived at a busy time (Friday night at dinner time) so there was no covered parking available. It ended up being fine as it didn't rain. The customer service is outstanding so I probably could have mentioned the parking issue and I am sure they could have contacted me when a space became available. ##### Bryan Stayed 1 night in Mar 2025 Verified ### 4/10 Poor #### Bong 20 Jun 2025 Disliked: Cleanliness, amenities Centrally located to all restaurants in Naga City. As a supposedly 2 year old hotel, it has a lot of potential but lacks basic property management. Upkeep and maintenance is visibly poor such as the sewer smell in the basement parking, elevator and hallway. I heard hotel got flooded last year and unable to provide solution to the sewer smell. Its next door to the Bicol river which i think makes it susceptible to flooding. For the room, we checked in with water stained mirrors, moldy shower head, leakage on kitchen vent (reported it, staff just put a towel to catch the leak and never came back to fix it), and unmopped floor behind hidden corners. Very tight space and you have to literally walk sideways to go to the far end bedside. We also ask for extra towels (we booked 4 and they put 2), and when we asked for extra towels, they questioned why we needed more. Lastly, the worst part, there is no room WiFi and non existent except for the lobby. We reported it and she ridiculously replied its due to the rain and weather. I worked in Telecoms and this is an easy fix and just shows poor instalation in all rooms and care from management. When you people going down to the lobby just to get a decent WiFi is a sign of absolute lack of care. We've read pass reviews and this is not a new issue. You are basically guaranteeing no repeat customers with this management approach for a 2 year old hotel with 2 year old excuse of "soft opening". ##### Bong Stayed 5 nights in Jun 2025 Verified ### 8/10 Good #### Teresa 2 Mar 2026 Liked: Cleanliness, staff & service, property conditions & facilities Great place, awesome staff. ##### Teresa Stayed 2 nights in Feb 2026 Verified ### 10/10 Excellent #### Josefina 9 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Great staff, room always well replenished and clean. ##### Josefina Stayed 4 nights in Feb 2026 ---