positives: check in staff/restaurant were kind and friendly, the breakfast & view lovely,however, 1st room (we paid for the ambassador suite with private pool) initially given room 401. Size was great ,but, even for pre-covid standards the room was unhygenic. There was a sticky beverage spill down front of mini kitchen cupboard, the bathroom counters had staining, water and appeared to not have been cleaned. There were liquid stains around the toilet and running down wall behind the toilet. The room smelled very musty and unclean. The patio furniture was coming apart. 3 staff came to see and all agreed not to standard so bought us a drink while we waited another hour for another room (already past 5 pm). The next room was significantly smaller but cleaner. We were tired & took the room but it was not the 950-1150 sq foot size of ambassador suite, rather approx. 650 sq feet one bathroom sink, no sink/microwave. No renumeration for the difference in suite level, told it was ambassador suite but no ambassador suite online was close to that small. The pool had wall unit and jets to swim as a lap pool, they said never hooked up the jets & pool not heated, cold. No wifi reception - staff said that wing of hotel never has. It is problem for those needing to do any business or streaming. Elevators to the town were broken & driveway up hill too long and steep for most to walk. Had to drive & parking challenging in town. Maritsa & George the luggage assistant were great.