2/10 Terrible
Laney M.
29 Jul 2019
Disliked: Cleanliness, check-in, communication, location, listing accuracy
NOTHING LIKE PICTURED! Fraudulent Misrepresentation of the Property!
Let me start by saying that you can smell this place well before you walk through the doors. The pictures in the listing make this look like a family-friendly, newly updated facility. It is absolutely overcrowded. The carpeted floors in the lobby and hallways have got to be hiding layers of mold. Everything is damp and musty. There was a college kid who had partied too much puking in a trash can. The hallways are so crowded with people you can hardly walk through. It is absolutely not updated and this is more of a destination for your freshman year spring break with your college drinking buddies, and NOT a family destination. Another family was traveling with us and apparently their complaints rang loud enough to receive their full refund immediately. A month later, and I never received mine. We found another place to stay, thank goodness, and I had to go back to this place every single day of my vacation attempting to speak to a higher manager to receive my full refund. On the last day, the manager told me if VRBO emailed them, my refund would finally be processed too. It has been almost a month and they refuse to even return my phone calls regarding my refund. I finally had to ask my bank to help us dispute the charge. This property should be completely removed from VRBO. Horrible customer service and a disappointing experience all around. As a mother, I am warning you-- Do not fall for the pictures in this ad. Read all of the reviews. This is not the type of family vacation experience you are looking for.