4/5 Good
Verified traveller
Travelled with partner
29 Sep 2019
Liked: Cleanliness, amenities
The Entertainment Crew was amazing and very entertaining and funny. Food was good. Massage was great.
I expected more though out of a 5 star property. Out bathtub took forever to drain and filled with water quickly. The glass partition in the tub was not sealed at the bottom and water leaked everywhere and soaked the floor. The toilet was broken. Also, I have never stayed at any hotel or resort that did not provide an iron for guests to press their clothes. When you travel, everything gets wrinkled and requires pressing. They did not even have irons to borrow. They expected you to pay €4.50 to have housekeeping press each item for you and to make matters worse, you couldn’t get the items back until the next day. When I complained about it, the response from the woman at reception was that there’s nothing they could do for me. That’s the way Iberostar runs things. Not very accommodating and quite rude.
Most of the staff were friendly including the Entertainment Crew, Bartenders, Housekeeper and restaurant staff. Most of the front desk staff were friendly but there were a couple of them that were unfriendly and sometimes rude.
Also, there was nothing around this resort and taxis were very expensive to get anywhere. A car rental is definitely a must.
I would not stay at this resort again but rather would stay right in Rethymno near the port and beaches.
Stayed 4 nights in Sep 2019
