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Reviews of Sterling Mussoorie

4 out of 5
Sterling Mussoorie
Radha Bhawan Estate, Circular Road, Mussoorie, Uttarakhand

Reviews

6.8
Rating 10 - Excellent. 4 out of 35 reviews" "
Rating 8 - Good. 16 out of 35 reviews" "
Rating 6 - Okay. 7 out of 35 reviews" "
Rating 4 - Poor. 4 out of 35 reviews" "
Rating 2 - Terrible. 4 out of 35 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

2/10 Terrible

gaurav

Stayed 2 nights in Oct 2023
Response from Sterling Mussoorie on 29 Oct 2023
Dear GauravWe apologize for falling short of your expectations and for any inconvenience you experienced. Your feedback is essential, and we take it seriously. We would appreciate the opportunity to learn more about your concerns. Please contact our customer support team to discuss your specific issues in detail. We're committed to making improvements based on your valuable input.Warm regards,The Sterling Holidays Team

2/10 Terrible

Virendra

Stayed 2 nights in Jun 2022

6/10 Okay

Usha

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

Girish

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay was good, property location is good. However, they do not serve alcohol. Also, at check-in, we were told that for our booked room category (suit with mountain view) we will have to take about 150 stairs, which is almost egual to 9 floors, so we had to compromise on view /location of room, which probably was a lower category room. Further, while using lift I lost my way and they do not have sufficient direction board to help customers find way!
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2020

8/10 Good

Varun, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The views are wonderful and the food is good. However, beware that the rooms are quite different than what is shown on Expedia’s website- dingy interiors, marks on the walls, mold in the bathrooms, etc.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views but little far from Mall road. The food is good with a lots of vegetarian options.
Stayed 4 nights in Dec 2018

4/10 Poor

Vimal, New delhi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was quite unexpected that the cleanliness was very poor. Dirty fan, bedding,washroom... it all added to my dismay. A very poor experience for a name like Sterling
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to relax
We stayed for 5 days and our intent was to relax and not spend energies in sight-seeing. This place, as are other hotels in Mussoorie, is built on the hills at different gradients. Therefore, one has to walk about 50 to 175 steps depending on location of the room. We stayed in Privilege suite. The one that was allotted to us did not have a clear view of the valley. After we requested a change, we were given a different room. The second one was relatively newly built, but further down (block 19 series). The room had a great view of the valley. The room was well furnished, clean and cozy. The staff are generally courteous and room service was prompt despite the distance from restaurant. The resort had organised evening activities which were good. Resort also has some adventure activities, which one might avail of. All the adventure activities are paid activities. A nice place to wind-down. It's a little away from Mall road, hence if you don't have your own conveyance, you are at the mercy of taxi operators for moving around. Their charges are a bit high. The restaurant food is ok with decent spread of items. lunch and dinner is available in both buffet as well as ala-carte.
Stayed 5 nights in May 2018

10/10 Excellent

PALLAB, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Location away from everything....
We went for a family Getaway... The Cottages are nicely made.... Options of Microwave Cooking in every Room... Enjoyed the Stay in the nature's Lap... You must have your own Conveyance to Stay in this Resort... Food and Services were excellent....

6/10 Okay

Verified traveller

Liked: Staff & service
Internet doesn't work in rooms, transport not available and water heating doesn't work at all if a person goes for shower right after another person
Response from Crs Manager on 18 May 2016
We are regretful to learn that you are disappointed with your stay at Ooty - Elk Hill. We have raised a concern about hot water availability and internet with the Resort Management team at our corporate office to improve the resort experience. We request you to give us another opportunity to serve you better at any of our resorts in India.

8/10 Good

Ashish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sterling Mussoorie on 1 Mar 2024
DearGuestThank you for your generous 8-star rating! We're delighted to hear that you had a satisfying experience with us. If you have any specific feedback or suggestions to make your next experience even better, please feel free to share. Your satisfaction is our top priority!Warm regards,The Sterling Holidays Team

8/10 Good

Ankit, Noida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent view - a really good hotel for the cost
This is a great property with a lot of rooms and space. Overall my experience was better than expected and i would certainly recommend it

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Mussorie Adventure
Booked two rooms herein Missouri to getaway from city life for couple of days, approach to hotel was little tricky, if you are planning to stay here be prepared climb up/down 150 steps in order to access hotel lobby/resturant/cars from ur hotel rooms. View from the rooms is quite pleasing. Don't miss the morning sunrise. Food and breakfast buffet is really nice.10 mins away from mall road by car. Overall stay was decent and we had fun, but access to room is tough if u cannot climb 100+ stairs. Mind you renovation is going on at this hotel. Room service was fast, can have them deliver the food.

4/10 Poor

shwetabh, Gurgao

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotels rooms are good . Only problem is to climb more than 100 steps when you have to go out

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good Hotel, Nice service
The hotel was under renovation, but the staff was really helpful. They offered us newly renovated rooms but we could not take them as there was no lift and we have to go many stairs down. Upon request they gave us the rooms near to reception and they were good rooms with good view. The hotel is a bit far from the mail market, but it's a good point for people who are driving their own car.

6/10 Okay

Praveen, Noida

Liked: Room comfort
Disliked: Staff & service
Customer service is a concern
Rooms - Very nice. I stayed in newly renovated rooms. Location - Awesome Staff - Unprofessional. I asked to change my room key as it did not work once the door is locked. In four days stay, it was not changed. Further, My room had used bed spread, comforter and microwave gloves. I raised this with the hotel and tweeted as well. Then after the hotel took notice and appologiesed. Reception - All reception staffs are non skilled for hospitality business. They work like any government organization. Connectivity to the main town - if you do not have your own vehicle, you are left to chance. Hotel's claim to provide taxi facility is a sheer lie. Sterling properties are known for its location so it is. But customer service is a serious concern. Restaurant - its very average. And do not have much options. Recommendation - go with your own vehicle. Do not have high hope of service. The location is great.

8/10 Good

Dr Rajendra, Guwahati , Assam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Excellent Mussoorie Resort
Sterling Holidays is an Excellent Property only 2 km from the library chowk (where Mall Road starts). Pick up and drop from the resort is quickly arranged by the resort staff at a reasonable rate. The view from the room is breath taking. The complimentary breakfast offered in the Expedia hotel booking by the resort is well spread and well attended by the ever courteous staff. One wishes a revisit soon.

8/10 Good

Jagat, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Home away from Home
Response from Sterling Mussoorie on 1 Mar 2024
DearJagatThank you for your generous 8-star rating! We're delighted to hear that you had a satisfying experience with us. If you have any specific feedback or suggestions to make your next experience even better, please feel free to share. Your satisfaction is our top priority!Warm regards,The Sterling Holidays Team

8/10 Good

Jagat, New Delhi

Liked: Cleanliness, staff & service, room comfort
Nice location, away from crowded city
Stay was quite comfortable. Staff was very cooperative. However, turnaround time of room service/house keeping can be slightly improved.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor hotel
I have booked this hotel cheked-in to go till my room i have to cross 150 stairs and then i came to know that mobile signals are not there in any room of the hotel

8/10 Good

Varun

Liked: Cleanliness, staff & service, room comfort
Nice hotel with a great view
Hotel is nice with facilities like pool table, other games to keep u or kids occupied . the only drawback which we found is that its very far from mall road , kempty falls and other sightseeing places. They don't have any cab facility for pick and drop , for that they rely on the mussoorie taxi stand service. We always had to pay Rs 200 one side to mall road and that was not included in the package.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel, but little far from Mall road
wonderful stay at Pine Hill. we had a family get-to-gather (approx 14 members) and reached hotel on 15th Aug morning. Welcome was superb. all the guests were invited for flag hosting for Independence day. Sweets were distributed... Rooms were located at lower level, so some of our old members had difficulty to reach the rooms.. overall experience was excellent..

2/10 Terrible

Pankaj Mathur, Faridabad

Disliked: Cleanliness, property conditions & facilities, room comfort
incorrect room
I would just end this review by saying that we were not even given the room we booked. We booked a 2 bedroom suite but were given a 1 bed suite on the pretext that this is the only renovated suite. However while passing through Tue other rooms we saw other rooms also which were renovated and were 2 bedroom. Bad !!!

10/10 Excellent

Rasshme, New delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good View, good rooms
Fantastic location, good view from balcony. good breakfast buffet, good cleanliness. good rooms. since my parents went for a trip, they had a little difficulty taking stairs to reach the hotel (100-150 stairs) but for the stairs part experience of staying there was superb. we will revisit the same hotel.

6/10 Okay

MUKESH MANCHANDA, CHANDIGARH

Liked: Cleanliness, staff & service
Good But Not Setisfied
I was opted for a deluxe room (Features of the room shown on your website = Balcony Room) & i pay for it, but i did not get the same room even than the balcony is not attached with the room n the hotel staff was not good in their behavior especially the manager Mr. Joshi he spoke to me in very bad language, so i was not satisfied with the hotel service.

6/10 Okay

Meenakshi Sundaram, Bangalore

Liked: Cleanliness, room comfort
Good location but not so good food
Stay was decent and rooms were clean although the food taste was not upto our satisfaction and the cost was high. We were given a different room than what we booked and similar was the story for other customers. Location is good and a good walk from the library chowk.

4/10 Poor

Vijay, Noida

Disliked: Staff & service
Sterling Holidays Mussoorie - Pine Hill
Room service was pathetic. They took 1.5 hrs to provide dinner in the room.

8/10 Good

Sunil Meshram, delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Good, only issue is they dont have a lift, so if your room is downstairs, then you may need to climb some stair. Rooms are very good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sterling Holidays is really worth it
We really enjoyed our stay at this hotel. The view from the balcony was heavenly as it looked into the doon valley and other nearby areas. The service in the hotel was fast and excellent. Although, its 2.5 Kms from The Mall Road, its really worth it. Highly recommended !

10/10 Excellent

vivek, delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Place to Stay in Mussoorie
Best place to stay nice hotel enjoy every moment with natural beauty

4/10 Poor

AMIT

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sterling mussorie
the hotel is an a very bad condition. there is no maintenance at all. the coomon areas, rooms are in a pitiable state food taste and quality is good. was a bad idea to stay there