Museo Carnaval Vegano

The resort smells really bad, staff are not helpful at all, bad food quality 😑

They offer you a contract and show you all rooms that you can have access if you part of their membership. You spend all day and the beginning they just tell you that they gonna give you a tour but at the end they want you to accept the contract to become member and they get mad at you just because you don’t want that contract. Food is bad . Everything is fare away , u have to take a bus to go anywhere .

I am struggling with this review. My family and I just returned from a 5 night stay yesterday. We had never been to the dr before and stayed at this resort because we had won a free trip. However the trip was for 3 and I have a family of 5 so we booked another room separately. This apparently caused an issue in so many ways. The hotel is subdivided into different areas with better or worse accommodations. Upgraded areas shall we say. The package we won was at one part of the hotel. I accidentally booked a room separately in another part of the hotel but did successfully cancel it and rebook it properly days before. this change did not register on their end and they were unwilling to accommodate us all in the same area upon check in despite me having called 48 hours prior to our trip and requesting adjoining rooms. It couldn’t be done until 24 hours later and we still wouldn’t be next to each other. At that point we didn’t want the hassle of moving all our stuff again. However , dinner reservations now became a thing. They wanted us to make two seperate reservations for the rooms But it had to be done in the corresponding lobbies. When I explained we’re all one family and just make a reservation for 5 they said no. I ignored this and just showed up to dinner with my family of 5 and got eye rolls because our number didn’t match their numbers. But they did accommodate. Ignore the people in the gray shirts. Time share. Complain about the room if things don’t work .