The air conditioning is terrible. The front desk called us to tell us our rooms were ready for check in, which is great, but when we got there a couple hours later they could not find the reservations. We had to wait for the manager to assist us because the desk agent didn't know what to do, and he wouldn't come over first because he was checking in a large party and then who knows....took an HOUR to get checked in, he never came over, they figured it out. Did I say the A/C is weak? Went to the front desk for help as we turned on the A/C to cool off the room while we went out and got back to the same temp, HOT. Went to the front desk where the night guy told me the doors and windows had to be shut and there is a sensor in the room that knows if you are in the room. Told him the A/c is pushing air at a slight breeze pace. After some convincing, he gave me another room key and went to another room he gave me, checked the A/C. Same as our room. A hairdryer blows harder. Took 3 hours to cool the room off to a comfortable temp. Beds and pillows 3 star level. 4 star hotel no way??