Ratings based on 572 Verified Reviews

3.2 out of 5
55% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1out of 5
by A verified traveller

Not worth the low rates

Posted 28-Mar-2017
This places reeks of cigarettes from top to bottom. The odor hits you as soon as you walk in the door. The box spring on the bed was stained and moldy. The room smelled awful. No one cleaned the room at any point. If you're working, good luck on seeing anyone at the front desk as they don't have long office hours. The guests are loud. Several people actually live there and their were kids running up and down the hall way late in the evening.
1out of 5
by A verified traveller from tn


Posted 27-Feb-2017
Crestwood suites no longer exists. Changed name and painted building so it was hard to find at night. Pictures do not accurately reflect hotel condition. No one was at the desk at 8pm, it was a total run around. Paid for 2 nights but left after 1 night the conditions were so terrible. If I can't get a partial refund, I'll never book through Expedia again.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 30-Dec-2016 on Hotels
5out of 5
by A verified traveller

This traveller left a rating score only Posted 29-Dec-2016 on Hotels
5out of 5
by A verified traveller

This traveller left a rating score only Posted 28-Dec-2016 on Hotels
5out of 5
for Other
by Fernando F.

good experience

Posted 08-Nov-2015 on Orbitz
I've been in this hotel several times and it has always been a good experience. I recommend it.
2out of 5
by Ryan from Lusby, Maryland

Dirty, not as promised by the website at all.

Posted 03-Aug-2015 on Hotels
The room smelled horrible and there were no pots and pans as promised on the website. There was only someone at the front desk during the week and they don't replenish any of your towels or supplies so we bought cleaning products and had to pay to do our daily laundry with towels. We also had to stock our own toilet paper. The room was nothing like it appeared on the website. Everything was shoddy and old. Our pet was not allowed either although the website said they were welcome. There was a mandatory cleaning day once a week and that was it. This was the worst hotel extended stay we have ever stayed in. I do not recommend it to anyone.
1out of 5
by A verified traveller

Bates Hotel!

Posted 24-Jul-2015
Pros: Nothing
Arrived late at night around 3:00am and there were teenagers roaming the parking lot up to no good. Saw curtains falling down out of the windows, hallway stunk, didn't really have a lobby to speak of. Had a "rental agreement" to sign. Voice in my head just kept saying "Run! And don't look back!" So we did and found another place to stay........
1out of 5
by A verified traveller

Do not stay here!

Posted 18-Jul-2015
Smelled bad before even walking in from the parking lot. Everything was dirty. Lobby, elevator, room. In the room the floors were filthy, had an awful smell. Bed had stains and pubic hairs all in the bathroom. We walked in looked around and left. Expedia did refund our money so thank you to them.
1out of 5
by A verified traveller from Chicago

Avoid at all costs!!!

Posted 16-Jul-2015
Pros: The day staff.
Cons: The facility.
Pros: Great location. Close to great restaurants. Across the street from the mall. Pleasant staff. Cons: Everything else. Requested non-smoking room; room reeked of smoke. The first room had a big hole in the wall and water in the sink that ran constantly. Asked for another room and was given a room that had a loveseat that was so visibly filthy that I wouldn't even let my dog (if I had one) sit on it. The carpet was filthy as well, and there was also a chest of drawers that looked as if an animal had been chewing or scratching on the corners. I would expect much more for an extended stay facility. Needless to say, we checked out the next day, only stayed that night due to the lateness of our arrival. We were scheduled for four nights. Again, run,do not walk, away....fast!!!!