Reception

Reviews of Occidental Murcia Agalia

4 out of 5
Occidental Murcia Agalia
Avda. Arquitecto Miguel Ángel Beloqui 7, Murcia

Reviews

8.4

Very good

Rating 10 - Excellent. 183 out of 481 reviews" "
Rating 8 - Good. 230 out of 481 reviews" "
Rating 6 - Okay. 38 out of 481 reviews" "
Rating 4 - Poor. 17 out of 481 reviews" "
Rating 2 - Terrible. 13 out of 481 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately, my watch was stolen from my room
First, I must point out the hotel is well located around a few restaurants and shopping centres, and is only a 25-minutes’ walk into the main town square. The front desk staff were good and helped where they could. But unfortunately, I have to give an overall 2 Star Rating for this hotel as I made a rookie mistake, and in my rush to get to a meeting I accidently left my watch in my work bag. When I returned it appeared that a member of the cleaning staff searched my bag and stole my watch. I reported this to the front desk and was told that they are very sorry this happened and that was it. No follow up, no incident report. I travel a lot and stay in many hotels and I have to say this is the first time this has happened. It a shame as I did like this hotel for the location but as a result of this incident, I will not be staying in this hotel again on any future trips to Murcia.
Stayed 4 nights in Nov 2023
Response from Equipo de recepción, Jefa de Recepción, on 11 Dec 2023
Dear Chris,Thank you for taking the time to share your feedback.We're glad to hear that our location proved convenient for your needs, surrounded by restaurants and within a pleasant walking distance to the main square. It's also rewarding to know that our front desk team was able to assist you effectively. Regarding your experience with your personal property, we take such matters very seriously. We want you to know that nobody of the staff of this hotel stole your watch. You forgot it on a chair in your room. The watch is kept in a safety box in the reception desk.We are trying to contact you vía mail or by phone, but there must be some mistake in your mail address and telephone number.Please, contact with the hotel whenever you can. We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Equipo de recepción, Jefa de Recepción,

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
The room was of adequate size. The shower was very good The bed was very, very comfortable Didn't try the breakfast - 12 euros each - too expensive. We had breakfast in a cafe outside the hotel
Stayed 3 nights in Aug 2023
Response from Equipo de recepción, Jefa de Recepción on 9 Aug 2023
Dear Allan,Thank you for your review.We are delighted to hear that you found the room size adequate, the shower very good, and the bed extremely comfortable. Our rooms are designed to provide a relaxing and enjoyable stay for our guests, and we are glad that you appreciated the effort.We noticed your comment regarding the breakfast price. While we understand that it may not suit everyone's budget, we offer a buffet breakfast with a variety of options to cater to our guests' preferences. Alternatively, there are cafes nearby for those who prefer a different option. We hope this did not affect your overall satisfaction with your stay.We look forward to welcoming you back. Best regards,Equipo de recepción, Jefa de Recepción

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Margaret

Stayed 4 nights in Jun 2023

8/10 Good

Sargon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2023

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

Ricardo M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for the money
The hotel is great, clean, comfortable, the only bad thing is that they have these synthetic comforters which are super hot, they don't breath, so you wake up sweating, and the heating system is very erratic too.
Stayed 1 night in Dec 2022

10/10 Excellent

Rajbir

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
great location and great staff, will definitely visit again.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
disapointment
The hotel is not close to other restaurants and bars. The mattresses on the bed were worn out and bugs in the bathroom. I expected more from this hotel. The staff was nice.
Stayed 1 night in Sep 2022

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We are travelling around from Valencia, Albacete, Murcia, Cartenga, Alicante. This was a lovely relaxed hotel. Breakfast the best so far. Excellent tortilla patata and fresh pastries. Had pleasant swim in pool and 20 minutes into historic center of Murcia. Staff nice.
Stayed 2 nights in Sep 2022

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for one night but it was great! Bed is comfortable and room is a decent size. We had a room with the terrace which is great for relaxing our doors with privacy. Room had a kettle and fridge. Breakfast had the usual eggs, meat, fruit, bread/pastries. There is a grocery store attached but it is Not open on Sundays. Parking garage is nice and there is an elevator to get up to the hotel. Overall recommend.
Stayed 1 night in Apr 2022

10/10 Excellent

Sophie

Liked: Staff & service, property conditions & facilities, room comfort
A good hotel with parking 15 mins from the centre
Good quick check in. Room was fine in regards to size, nothing overly fancy but clean and practical. Staff helpful. Parking onsite. 15 mins walk from centre.
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just short of perfection
Just short of perfect…. Would have been nice if there was coffee and milk or whitener in the room instead of just black tea, a spare blanket for us cold blooded Brits, and the chambermaid only replaced one of the bath towels…. But that’s being picky. Great position, especially for the market on a Thursday, very friendly staff, easy access and exit from the car park.
Stayed 2 nights in Jan 2022

10/10 Excellent

Louise Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, especially with the reasonably priced parking space located directly under the hotel, which made it an ideal place to stop for one night. Breakfast was delicious, with a good selection of food. The city center with plenty of restaurants is a 15-minute walk away. Clean, comfortable, quiet room.
Stayed 1 night in Sep 2021

10/10 Excellent

Rene E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I think they need to improve is making sure people do not smoke in rooms. We had to switch room 3 times due to the tobacco stink.
Stayed 3 nights in Jul 2019

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Agalia - mixed bag
Car parking was extra at 10 euros/day.ACdidn’t work. Bath/ shower was small and difficult to get on and out of safety.
Stayed 4 nights in Feb 2019

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located modern hotel.
We really enjoyed our stop and unusually for a Spanish hotel it had an electric kettle and mugs. There is a Mercadona next door so easy to buy a few things. Only downside was restaurant not open at weekends. Good value.
Stayed 2 nights in Jan 2019

8/10 Good

abdulla

Nice place , no problems
Stayed 2 nights in Nov 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover
Great hotel in good location for a one night stop over, easy to find and plenty of local parking.
Stayed 1 night in Nov 2018

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you might expect
The hotel is located in an easily accessible area and is a short walk from the centre of Murcia. There is free underground parking, free WiFi, a gym and a pool, although note that during my visit in mid-Sept the pool was now closed for the winter (it was 29c outside). There is a small bar and restaurant which were very nice if a little character-less. The staff were helpful and there is a space for taxi pick up directly outside the main entrance. I would recommend this hotel for stays in Murcia.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Good value, recommended for business travel.
Nice hotel, very clean, good value. Breakfast was not ready in time each day, some main course items were not available until an hour after opening in the morning.
Stayed 3 nights in Sep 2018

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean hotel, secure parking and helpful front desk.
Stayed 1 night in Aug 2018

10/10 Excellent

ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good !!!
Stayed 1 night in Jul 2018

10/10 Excellent

Denise, San Francisco, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best part was the breakfast! I also really appreciated that they accommodated for 3 people, an odd number for a party.
Stayed 1 night in Aug 2018

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very good hotel and staff were very good.
Stayed 1 night in Jun 2018

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aceptable
Pool was closed,
Stayed 2 nights in May 2018

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel was great, but swimming pool not open .

8/10 Good

Alan, UK

Liked: Cleanliness, staff & service, room comfort
Adequate modern hotel close to city centre.
We stayed here for 3 nights and overall the hotel was OK. The breakfast selection was very good but the hot food offered, eggs, bacon & sausage was always cold. The breakfast experience on Saturday & Sunday was appalling due to only two members of staff and not enough tables, glasses & cutlery for the number guests. At one point 12 people were waiting and arguing because there were no tables available. The lobby cafe was excellent and staffed by a very efficient young man who did everything that was asked.
Stayed 3 nights in Nov 2017

6/10 Okay

Nadia

Liked: Cleanliness, property conditions & facilities, room comfort
The pool was closed! Otherwise good.
The hotel was nice and clean. But we booked this because it had an outdoor pool and nowhere was it mentioned tha this would be closed as its seasonal. I find it hard to understand that it closed for winter in the midle of september when its 41 degrees outside, so this was a HUGE disappointment. Had it been after 1. of October we would have checked... And if we had know we would have chosen a location closer to the center as we could have gotten the same comfort for the same price at a better location instead of paying for access to a closed pool..... Even entering the loby they had pictures of the pool on display.... very misleading...
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

kWUN wANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price good stay
The hotel was clean and the staff was friendly.This hotel is comfortable enough for resting from driving or someone on budget.Really nice hotel.
Stayed 1 night in Aug 2017

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great large room good shower and strong wifi. The bar downstairs was friendly and the food good quality. Shops available locally. Only complaint was cleanliness could have been better as there was hair left in the shower. Apart from that I would use again.
Stayed 2 nights in Aug 2017

10/10 Excellent

Fouad, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
very comfortable very helpfull0099
Stayed 3 nights in Aug 2017

8/10 Good

Ian

Liked: Cleanliness, staff & service
Good Stay
Hotel is good value for money. Rooms are on small side- particularly if you are a couple or family.
Stayed 1 night in Jul 2017

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2017

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel. great price. very clean and close to the center
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strong 4* hotel
Close to downtown. Free parking. Good condition.
Stayed 2 nights in Jul 2017

6/10 Okay

Dean

Liked: Cleanliness, property conditions & facilities, room comfort
Four star hotel that could do better.
Decent room. Well air-conditioned. Large balcony but no table or chairs to sit on. Quite comfortable bed but springs sound like a camp bed. Kettle with tea-making facilities but no coffee. Hotel policy apparently. Only one glass in the room. Reception staff rather too cool, not very welcoming or informative.
Stayed 1 night in May 2017

8/10 Good

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price per value
Fair hotel, there was a problem with English, however staffbwas very kind. Breakfast was gresta.

8/10 Good

Barry, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay in Murcia and Hotel Aglia. We thought the hotel was closer to the centre of the city but it only took about 15-20mins of a walk to get to the old part of the city.

10/10 Excellent

Lynne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel with good amenities
Arriving on a Sunday, most shops, etc nearby were closed. The pool was very welcome on the hot day, and there was a pool attendant/ fitness assistant on duty. Room service was great. Fridge and kettle handy. Breakfast was ACE!

8/10 Good

Mark, San Diego Ca. USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome family experience at Agalia Hotel in Murci
The hotel was clean, bar waiter was very polite and helpful and the breakfast waiter is fabolous! Don't know their names but they are great from the room cleaner down to the waiters!

8/10 Good

robert, Taunton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good business hotel
business trip of 5 nights, early breakfast was a bonus, polite staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot. Loved the spa experience. Would stay at again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort