All staff were excellent and number of staff on hand was superb. Holiday Inn came to our rescue when we decided to quickly vacate another boutique style hotel in Munich with unchanged sheets, dirty room and rude unapologetic staff. We were overjoyed to get immediate accommodation in a clean room and very friendly reception and wait staff. The lobby was well laid out with a self serve convenience area with toiletries, snacks, drinks and good quality’s salad sandwiches on location. I would very much recommend the hotel.