Ratings based on 138 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from Osaka, Japan

This hotel is beyond perfect.

Posted 16-Mar-2016
My stay was like a heaven. They treated me like a king, and everything was comfortable. This hotel is exceptional. A local guy said this hotel was a kind of good business hotel. Actually it is located in a business area. But staffs are incredibly kind, friendly and professional, and you can avoid traffic jam nightmares around the hotel as well, so just choose this hotel if you want to stay happily in Mumbai. I went to the pool area everyday because the pool was nice. But not just only about the pool, Mr.Ankur was really charming and kind guy, and he alway treated me like a V.I.P. (I'm not) there at the pool. He is very good to watch people, not too close nor too far. So you can be relaxed at this pool. The room was really comfortable. Good bed, good and luxurious bathroom, lots of outlets to charge and huge window. And the room staff, Mr. Arun also treated me like a good customer. I definitely come back there at least to see him again. He knows what customer satisfaction or delight is. The best hotel man. And also the restaurant I ate breakfast was really nice. The staffs are all professional. No lazy staffs were there. Especially on the first day, Mr.Dempul there gave me good Earl Grey tea's tea bags. That was a good surprise. So even now I can have very good tea home in Osaka. Well, I don't know if this review is helpful, but this hotel is perfect. No wonder. Just stay. 日本のかたへ。ムンバイのホテル選びに迷っていて、特に観光地のど真ん中でなくても良ければ、迷わずこのホテルをお勧めします。スタッフ、設備ともに完璧です。
Comment from Hotel Management
19-Mar-2016 by Trident, Bandra Kurla, Mumbai, Hotel Management
Dear Guest, Thank you for posting an awesome review about your experience at Trident, Bandra Kurla, Mumbai on Expedia. I am very happy to see the wonderful things you have said about our hotel, services, quality of food and most importantly, our people. To be called “exceptional” is the greatest compliment any hotel can ever receive, for which my team and I are truly grateful. I will personally share you compliments with Ankur, Arun and Dempul and can assure you that they will be delighted to note that their efforts have been acknowledged and appreciated by you in this forum. We are committed to consistently providing efficient & heartfelt service to all our guests and such appreciation motivates all of us to continue delivering excellence in all aspects of our hotel operations. We hope to continue exceeding your expectations on all your future visits. Warm regards, Visheshwar Raj Singh General Manager, Trident, Bandra Kurla, Mumbai
4 out of 5
by A verified traveller from Guttenberg, NJ

A good stay guranteed

Posted 12-Jan-2016
Pros: The ambience and the staff are definitely top notch.
Cons: The food quality and taste in the ala carte menu items can be definitely be improved. The Dum biriyani that we ordered was a disappointment.
Location: Hotel is located in a business locality. Travel time in traffic is considerable when you need to travel to things-to-do places.
The Trident is definitely a top class hotel. The staff is really courteous, helpful and excellent in their service. The room that I stayed in was comfortable and well maintained. The two things that I did not enjoy about the hotel are (a) Being located in a business center the hotel is not located near the local shops and eateries that Bombay is famous for. It is quite a travel in the Mumbai traffic to reach even to reach the nearest Mall. (b) The dining experience at the hotel left a lot to be desired. I had the breakfast and the ala carte lunch at the 24 hour dining restaurant. The food was not up to the mark especially in the ala carte selection.
5 out of 5
by A verified traveller

Amazing Hotel

Posted 09-Jan-2016
Amazing staff, really friendly and went above and beyond my expectations. Thought the reception could be a little more welcoming. Otherwise great facilities, gym, pool. Lovely breakfast and comfy rooms. Definitely going back : )
5 out of 5
by A verified traveller

Posted 03-Jan-2016 on Hotels
Very comfortable stay. SPA facilities are very good.
4 out of 5
by A verified traveller

Very nice hotel convenient to US Consulate

Posted 24-Dec-2015
Cons: Ordering ala carte in a primarily large buffet dining restaurant is a very slow and unpleasant process.
Location: US Consulate is a simple and safe walk
Excellent 5 star hotel in all aspects. Fine dining but no "inexpensive" simple meal if desired.
5 out of 5
by Chetan from Ahmedabad

An enjoyable stay

Posted 24-Dec-2015 on Hotels
Extremely courteous staff. Upgraded me with a super deal. Enjoyed the dinner in the Italian restaurant . The club lounge was a good experience...drinks on the house coupled with a nice spread of snacks...
5 out of 5
by Pamela from Los Angeles

Very comfortable stay!

Posted 20-Dec-2015 on Hotels
Excellent, friendly, personal service and fabulous food!
5 out of 5
by A verified traveller

Posted 20-Dec-2015 on Hotels
There is fees to access business center which is typically complimentary.... U need to pay to access internet there.
5 out of 5
by A verified traveller from Seattle, WA

Posted 08-Dec-2015
We had a pleasant stay at the hotel, everything was awesome but the especially the chefs are just the best!
5 out of 5
by Anupam from Pune

Excellent hotel for a short trip

Posted 07-Dec-2015 on Hotels
I had work in Mumbai, and stayed at this Hotel for the first time. Excellent service, and polite, courteous, and helpful staff. I would stay here again.