- Disliked: Staff & service, amenities, property conditions & facilities
Management blamed me for a cheap bathroom wash basin that cracked by itself when I was shaving with running hot water.
You can change or cancel this stay if plans change. Because flexibility matters.
Hotel Amigo is located in Mumbai's Dadar neighbourhood. Siddhi Vinayak Temple and Haji Ali Dargah are notable landmarks, and travellers looking to shop may want to visit Mohammed Ali Road and High Street Phoenix Mall. Check out an event or a game at MMRDA Grounds, and consider making time for KidZania Mumbai, a top attraction not to be missed.Visit our Mumbai travel guide
I had made a booking through hotels.com to stay one night here. I received a confirmation email stating the room was "guaranteed and paid for" with evidence that the money had left my account. We arrived at 0100 after a very long day, to be met with a receptionist who stated "no rooms available" and waved me away. After I produced my email confirmation, he continued to try to shoo me out of the door and which point I had to raise my voice and eventually he agreed to wake up his boss. Despite being in the tourism industry, his boss has absolutely no interest in helping us, and insisted that the fault was ours for not 'confirming' the booking - despite having received an email which stated booking was confirmed. He then proceeded to blame hotels.com and that I should take this up with them. The receptionist then decided he would 'he\ us by organising another hotel that was "exactly the same standard" as Amigo. I was told I would be paying for this room, despite having already paid money to hotels.com. I spoke to hotels./com then and there, who informed me that the hotel most definitely HAD been informed of the booking, but as there were no rooms available, they would send me a refund. I was then told by the receptionist that I had to pay the taxi fare to the new hotel. Despite it being their fault!! I ended up calling the police, who after realising I could speak hindi and wouldn't be taken a fool of, advised the receptionist to pay the taxi fare to get me out of his hair.