Friendly staff and clean

Very nice staff and services. One of the best values for the money we stayed at. Included with my stay was afternoon tea, breakfast, and lunch. Rooftop bar has beautiful views. Hotel has top-notch restaurants. I stayed here the night before I was flying out of Thailand. My flight was at night and it worked out great because even after checking out, they are held onto my luggage and I was even able to book a room for 1 hour in the evening to shower for free! Great way to freshen up before long flights, especially with the heat.

Despite the poor check-in experience we encountered, our stay at Lebua State had its moments. Upon our arrival, the woman at the front desk misled us by claiming that the room we had booked was unavailable and that we would have to accept an alternate room. I refused, as that was not what we had paid for. After she consulted with the manager, she suddenly informed us that our original room was indeed available and offered us club access as a complimentary gesture while we waited for 30 minutes. However, I made it clear that we had already paid for club access.Another staff member eventually arrived with the key, but getting to speak with a manager in person was a challenge. Initially, the manager wanted to address our concerns over the phone, but I insisted on a face-to-face conversation, which she finally agreed to.We had opted for club access, but the club closed at 6 PM, which made little sense and prevented us from fully enjoying the facilities. This felt like a waste. Additionally, we chose to have breakfast included, but no one was available to show us around, which significantly lowered the level of service we expected.On a positive note, the balcony was amazing, and the view was breathtaking. We did receive a complimentary voucher upon exit, and there were staff members who were attentive to our needs. Our request for a late check-out was granted, although we had some issues with the key.One frustrating aspect was that you cannot use the club facilities after you chec