Mountain Springs Holidays from £642

I stayed at the Westgate for 8 nights with two rooms and spent well over $2,000 on the rooms, plus additional money at the casino. Unfortunately, I was disappointed with the overall level of service. During our stay, we had no hot water in the shower on at least two occasions, housekeeping skipped our room for two days, and the rooms themselves could have been better maintained and cleaned. There was also quite a bit of construction and renovation taking place in the hallways, which affected the overall experience. What really bothered me was the lack of courtesy when it came to small requests. On checkout day, after an 8-night stay, I asked for a 2 PM late checkout and was told it would cost another $52. I also had a heavy box that needed to be brought downstairs to the FedEx office and was told it would be another $20 just to assist with the box. I understand hotels have policies and charges, but after staying for more than a week, having two rooms, and spending a significant amount on the property, I expected a little more hospitality and flexibility—especially considering the service issues during the stay. The hotel has its positives and the location was convenient for the convention, but overall the service left me disappointed. For the amount of money spent, I expected better.

Beautiful hotel and super friendly staff! Special thanks to Z who checked us in.

Was our first time staying here we had to wait till almost 6 for check in and then we had to get a double bed room instead of a king suite. We were upgraded to the 19th floor room was huge and nice BUT the air conditioning sucked the room wasn’t hit but I would have e definitely wanted it cooler. Also their snack bar that you get charged for want reset from the guest before and I didn’t not till the last day we were there so we got charged for it even after we tried to talk to someone about the issue also parking was HORRIBLE unfortunately I won’t ever stay here again

The staff at reception was not helpful and had no manner. We asked for hot water and they ignored us. The coffee maker was broken and was not replaced or repaired despite of multiple requests. The microwave was faulty and the door was not opening so we could not even boil a water to be able to make a cup of tea or coffee in the room.