Mount Sterling Hotels, Lexington | Book Top Hotel Deals with Expedia

The reservation was easy. We appreciate not being charged prior to our stay. The location is convenient to dining, shopping, and access to local attractions. The room is well laid out. The kitchenette's sink, mid-sized refrigerator, microwave, two-burner cooktop, and dishwasher made our 11-night stay much more convenient. The bed, pillows, and sofa (sofabed) were comfortable. The dual desk and ample cabinetry for storage were very convenient. The bathroom vanity had three usable drawers to help keep the countertop clear. Room cleaning was inconsistent. In-room information indicated our room would be cleaned in the afternoon on days when we had the do-not-disturb sign on the door in the morning but removed it for the afternoon. The cleaning staff failed to clean our room on two afternoons when the sign was not displayed. I had to ask for clean towels because the staff skipped our room. The towels we had used for three days were on the floor so they would be replaced. I overheard the custodial staff trying to figure out how to cover all the rooms while some workers were missing. Apparently, they never found a workable solution. The bathroom floor was not cleaned during our stay. The full trash cans were not emptied on at least one day when staff partially serviced the room. The sheets were not changed. The manager kept changing the public room's TV to Fox News when others changed it to more neutral (HGTV, BBC Nature, etc.) channels. That sort of activism is unwelcoming.