Moses Kotane Holidays from £1,341

Have stayed at hotel 5-10 times. Very convenient to airport, nice property and staff, and will continue to book when traveling thru Joberg.

One word would do it... 'WOW'. Top 3 of the perfect places I've visited. Tranquil, elegant and the most marvelous staff available. The safari guides are knowledgeable, fun and work together to allow all guest to experience viewing the game animals once discovered on the range. Totally recommended.

What an amazing experience. The lodge is beautiful-including great upgrades such as an infinity pool and wellness spa all nestled in a picture perfect bushveld setting. Every single member of staff were incredible. They were so friendly and helpful, always wanting to ensure our stay was comfortable and enjoyable. We thank them for all that they did for us. And special thanks to Dolfi our guide who took us around the reserve on our game drives. His energy and passion made every second special. Not only did we see such amazing animals, but Dolfi also took time to share in the conservation efforts and the spectacular plants and wildlife. His knowledge is fascinating and compassion for his guests and ensuring their enjoyment was refreshing. Thank you Black Rhino Lodge!

We cried when we left (in a good way). The game drives provided as part of the stay were out of this world. So amazing. The perfect way to celebrate my daughter’s 21st. The management were super helpful and bent over backwards for my two kids who both have special needs. Would definitely go again but I don’t think my bank balance would cope! Once in a lifetime trip. October was the perfect month to visit. Rangers highly knowledgeable and you get allocated the same one each game drive so you can build a relationship with them. You won’t regret it if you book with Shepherds Tree x

⭐⭐⭐⭐⭐ An Unforgettable Honeymoon – Made Exceptional by Sherly Our honeymoon at The Palace of the Lost City was extraordinary, but what truly made it unforgettable was the incredible care and dedication of one staff member: Sherly. From the moment we arrived she went far beyond what we expected. Knowing it was our honeymoon, she had our room beautifully prepared with romantic touches like rose petals and wine which made our stay feel incredibly special. Before travelling, I had mentioned a very personal hope – that I might somehow reconnect with my nanny who cared for me when I lived here as a small child over 30 years ago. It felt like an impossible dream, yet Sherly quietly made it happen. She found her and arranged for us to meet, creating one of the most emotional and meaningful moments of my life. Sherly continued to exceed expectations throughout our stay. When our hot air balloon trip was cancelled due to wind, she personally helped arrange the refund. When we realised we had accidentally booked our airport transfer for the wrong day, she immediately organised a new one and made sure we reached the airport in time. Her warmth, kindness and calm professionalism made us feel completely looked after. The Palace itself is magnificent, but staff like Sherly elevate the experience from wonderful to unforgettable. She is an outstanding ambassador for the hotel and truly deserves recognition. We cannot wait to return!