Mornas Castle

Excellent all around

Villa Saint-Ange is a stunning property with elegant surroundings and beautifully maintained grounds. While most of the staff were professional and courteous, my one-night stay on June 15th fell short of expectations due to a few unfortunate service lapses. Upon check-in just after 5 PM, I was told a complimentary welcome plate would be offered, and I could choose when to receive it. I requested it for 7:30 PM, but it never arrived, even after I reminded the front desk. I was also informed the pool would be open until 8 PM with ongoing service. I arrived around 6:30 PM and was told towels were no longer being distributed but was given two as an exception. I asked to order a drink and was told service had ended. Moments later, while I was in the pool, the attendant began closing umbrellas—including mine—while others nearby remained open. Roughly 30 minutes later, the same attendant approached a nearby guest to take a drink order and returned with their beverages. Though the property is visually impressive and the front desk and valet staff were welcoming, the inconsistencies in communication and service impacted my overall experience. For a luxury hotel, better follow-through and guest attention would go a long way.

Front desk staff went above and beyond to make restaurant recommendations as well as day trip recommendations and neither disappointed. The hotel itself is luxurious, comfortable, and centrally located yet quiet. We would definitely stay here again!