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Reviews of Comfort Suites Montgomery East Monticello Dr.

2.5 out of 5
Comfort Suites Montgomery East Monticello Dr.
5918 Monticello Dr, Montgomery, AL

Reviews

8.2

Very good

Rating 10 - Excellent. 225 out of 531 reviews" "
Rating 8 - Good. 180 out of 531 reviews" "
Rating 6 - Okay. 64 out of 531 reviews" "
Rating 4 - Poor. 31 out of 531 reviews" "
Rating 2 - Terrible. 31 out of 531 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and room was nice and clean. Overall I would recommend it to others and I would definitely stay again
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended. Safe, quiet and clean. Bed was sooo comfortable. Breakfast was amazing. 6 miles from the new Civil Rights Museums.
Stayed 3 nights in Apr 2024
Response from Jit P on 16 Apr 2024
Thank you for staying with us and taking the time to complete our online survey regarding your recent stay at our hotel. Hope to see you soon!

10/10 Excellent

Kandis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jit P on 6 Apr 2024
Thank you for staying with us and taking the time to complete our online survey regarding your recent stay at our hotel. Hope to see you soon!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean just a little dated. For what it's worth I got excellent sleep which I don't normally get on even very high end hotels. The gentleman at check in was very nice, even apologizing for doing his job taking a reservation on the phone while I was waiting to check in. Room maid was very kind as well. Breakfast was very good. Outdoor pool was not in service but not normally something I take advantage of anyway. It's a very busy part of town traffic wise which of course is just the nature of the location. Got two rooms, one for myself and one for my senior parents and they both said they slept well and enjoyed breakfast too. I believe the tenant at check in might be one of the owners as well. As I said above, he was very courteous and treated me kindly and with a smile which was appreciated after a long day of travel. Good on him and I hope to revisit this hotel on my return journey home.
Stayed 1 night in Mar 2024
Response from Jit P on 1 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

8/10 Good

Trent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Mar 2024
Response from Jit P on 9 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

jill

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, comfortable, clean room.
Stayed 1 night in Mar 2024
Response from Jit P on 8 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

6/10 Okay

Kaejan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jit P on 4 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Erin

Stayed 1 night in Feb 2024
Response from Jit P on 21 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Hope to see you again.

10/10 Excellent

justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean place central location
Stayed 1 night in Dec 2023
Response from Jit P on 14 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

6/10 Okay

Anique V.

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled like smoke and the hallways smelled like smoke. There was a funny smeli in the room. The location was a little scary, with motels all around with questionable people walking around near the property. Felt unsafe
Stayed 2 nights in Feb 2024
Response from Jit P on 13 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Hollice, Columbia

Stayed 1 night in Feb 2024
Response from Jit P on 21 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Hope to see you again.

10/10 Excellent

Ellen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jit P on 6 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Montgomery East Monticello Dr.

10/10 Excellent

Lori

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3 nights while on business. Nice, large clean room. Breakfast was good. All staff was very helpful and nice.
Stayed 3 nights in Jan 2024
Response from Jit P on 6 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Montgomery East Monticello Dr.

8/10 Good

Joshua

Stayed 2 nights in Jan 2024
Response from Jit P on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

6/10 Okay

Lynn

Business traveller
Liked: Room comfort
Just A Drink Of Water Pls!
It a return visit as a Travel Nurse. 1st I was surprised that each of my 4 nights cost $20.00 more than a few wks ago w/low occupancy. My room was on 1st floor and the sides and bottom of front door were so exposed light glared in all night. Between coffee table and sofa was a huge maroon stain that I chose to imagine was red wine and not a crime scene! One 12hr night shifts I came bk after bfast and went to lobby for snack purchase. There’s a sign aside snacks clearly stating options such as sandwiches and even a burger)with prices listed) were available behind desk just ask receptionist. Well, I asked and she looked at me as if I were insane. I pointed to sign repeating why I was asking and she smilingly just nodded no. I nicely suggested one might remove the sign if it wasn’t available (never was removed). Okay so I purchased an enormous amt of muscle milk and junk food. She suggested that I order something to b delivered and I explained I was pressed for time. I’m also a female traveling alone, staying on a ground floor hotel room in an unsafe area to save $. I decided to use the work out room this visit. It was bright and clean w/a functional treadmill. It had a tv and clicker but it was nonfunctional. Afterwords, walking bk to my room I passed the cooler w/snacks and drinks to purchase AGAIN but no worries I only wanted the free water from a tall square beveled glass container w/plastic cups nxt to it. Yep, it was completely empty and I was very dehydrated!
Stayed 4 nights in Jan 2024
Response from Jit P on 16 Jan 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Antwanette

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Jit P on 16 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms
Stayed 2 nights in Dec 2023
Response from Jit P on 16 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Shondreail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Jit P on 16 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

8/10 Good

Lynn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy Convenance!
Location was perfect for my hospital nursing traveling assignment. First two rooms had issues but 3rd room change was perfection! I loved my cozy room w/divided sofa-den space separated from sleep area. Friendly staff and free bfast room was convenient. Definitely would recommend and will revisit again!
Stayed 4 nights in Dec 2023
Response from Jit P on 4 Jan 2024
hank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Kathy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was decent for the price. It was clean and bed was soft after a long car trip.
Stayed 1 night in Dec 2023
Response from Jit P on 4 Jan 2024
hank you for taking the time to complete our online survey regarding your recent stay at our hotel. hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Timothy

Stayed 2 nights in Nov 2023
Response from Jit P on 4 Jan 2024
hank you for taking the time to complete our online survey regarding your recent stay at our hotel. hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

John

Stayed 3 nights in Nov 2023
Response from Jit P on 4 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Charles

Travelled with family
Liked: Staff & service, property conditions & facilities
Everything was average
Stayed 1 night in Nov 2023
Response from Jit P on 5 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could smell a little smoke in the room
We only stayed one night .. the price we feel was too high for this hotel. There was a small smell of smoke . Other than that the stay was ok
Stayed 1 night in Oct 2023
Response from Jit P on 15 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jit P on 16 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Montgomery East Monticello Dr. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

6/10 Okay

Deborah

Travelled with family
Like that it was quiet.
Stayed 1 night in Sep 2023
Response from Jit P on 3 Oct 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a nights stop.
Good hotel for an overnight stay.
Stayed 1 night in Sep 2023
Response from Jit P on 27 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

4/10 Poor

Judith

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Panhandler standing by the door and later sitting in the lobby. Staff didn’t care she was in the lobby and she was high from the dugs she got after asking for money. Probable drug deal happening in front of hotel. What looked like a hooker and her client in the hall by the elevator. If I had not already paid and if I hadn’t been so tired, I would have left. The room looked clean but it had a funky smell. The only good thing was the bed was comfortable.
Stayed 1 night in Sep 2023
Response from Jit P on 22 Sept 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 2 nights in Sep 2023
Response from Jit P on 18 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Montgomery East Monticello Dr.

8/10 Good

Ray

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
First room not clean
Checkin went good but when I got to room 108 it had a musty smell, the floor was filthy and looked like blood stains was on the carpet. The bed covers was nasty so I went and got the girl at the front desk. She sprayed it but you could still smell it. I asked for another room but she said they was full so my wife and myself left for the store. When I got back I asked the girl to let me speak to the manager. She called him told him what I said about the room. He told her to give me another room but remember she had told me they were full. So she gave us room 110 that room was a totally different room clean and all. I will not be back
Stayed 2 nights in Sep 2023
Response from Jit P on 11 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing experience at this location. The room was perfect. Beds were clean and comfortable. I had a great night of sleep. The staff was very accommodating to an error I made when I booked the room. Highly highly recommended.
Stayed 1 night in Sep 2023
Response from Jit P on 10 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Montgomery East Monticello Dr.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

David

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice for the price
Stayed 1 night in Sep 2023
Response from Jit P on 10 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Montgomery East Monticello Dr.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay
Stayed 2 nights in Sep 2023
Response from Jit P on 6 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Montgomery East Monticello Dr. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

CHRISTIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jit P on 7 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Zahir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Sep 2023
Response from Jit P on 31 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

6/10 Okay

Tara

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty, an awful syringe citrus smell in room to cover up stank. Bed covers were stained. Beds sunk in the center. Carpets stained. Breakfast area very dirty and food was not great. The overall feel was uncomfortable.
Stayed 1 night in Aug 2023
Response from Jit P on 31 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Raymond

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good Hotel for Softball Tournaments at Lagoon
Good Hotel with friendly staff. It is good to be close to lagoon Park but the location for anything else really isn't great. The price was good.
Stayed 2 nights in Jun 2023
Response from Jit P on 14 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Montgomery East Monticello Dr. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience. 1. Front desk unwelcoming, while checking in the young lady answered the phone, clearly with someone who access to surveillance because she started talking about me. 2. She gave me one room key, I asked for another to which she said “anything more than two adults is extra. I brought my wife and children but I guess to her my children look like adults. 3. My room smelled awful, musty and moldy 4. Spoiled Milk, waffles were made with spoiled milk. My wife and I along with another young lady discussed it with each other. 5. Pool was closed, it’s clear they aren’t interested in repairing 6. Those folks are cutting corners like crazy which is why service is horrible
Response from Jit P on 12 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Cynthia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This seems to be a decent place to stay & close to the job site.
Stayed 3 nights in Jul 2023
Response from Jit P on 8 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Quinten

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Jit P on 8 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

8/10 Good

Quinten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jit P on 8 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jit P on 12 Aug 2023
hank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Montgomery East Monticello Dr. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, olderdecir
Stayed 1 night in Jul 2023
Response from Jit P on 26 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

8/10 Good

kathleen

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice two nights!
Except for a mildly distracting curtain hanging partially off the rod the room was more than I expected. Beds were comfortable, room was very clean, staff was very accommodating. Would stay again.
Stayed 2 nights in Jul 2023
Response from Jit P on 23 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

8/10 Good

Cynthia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Seems to be in a good neighborhood and close to the job site.
Stayed 3 nights in Jul 2023
Response from Jit P on 21 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Montgomery East Monticello Dr.

8/10 Good

Ben

Travelled with family and small children
Liked: Cleanliness
There were homeless people on the property when we arrived late at night and then they used the pool the next morning while we were there. Not a big deal, but the property was easily accessible by non-guests. The fitness facility was a joke. None of the three pieces of equipment - treadmill, stationary bike, and nautilus machine - worked properly, and the treadmill and nautilus didn’t work at all.
Stayed 1 night in Jul 2023
Response from Jit P on 21 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

john, Fayetteville

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jit P on 23 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

8/10 Good

Taneshia

Stayed 1 night in Jun 2023
Response from Jit P on 2 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Montgomery East Monticello Dr.

10/10 Excellent

Betty

Stayed 1 night in Jun 2023
Response from Jit P on 25 Jun 2023
Thank you so much for sharing your stay. Hope to see you soon!

6/10 Okay

Steven

Business traveller
Disliked: Cleanliness
Ok in a pinch
The room was large but this hotel is not in a good neighborhood. Staff was nice but the breakfast area was a train wreck. I had to go ask for tables and the counter to be cleaned. Someone has smeared stick syrup or jelly on the front of one of the chairs so of course, I got it all over my pants leg. Close to cheap gas at Sam’s Club.
Stayed 2 nights in May 2023
Response from Jit P on 28 May 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Montgomery East Monticello Dr.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.