Great location if you plan to visit the Monteverde Reserva as it is only about a 5 minute car ride. The hotel arranged a tour guide for us who was very knowledgeable. The grounds are pretty. The beds were comfortable. The staff are friendly, and the food is good. Room service is fast and food is hot. We stayed in room 1 which I cannot recommend because it is just downhill from the main road. I was ripped out of sleep by an incredibly loud motorcycle one night. The walls are thin. We had to endure 2 nights of our neighbor coughing at night. Not a nice experience during COVID times. The tap water is tinted brown. I always drink from the tap in Costa Rica, but thought better of it here. Even in the restaurant, if you are served tap water, it is not clear. Lastly, we received a drink ticket at check in to use with dinner or lunch, but forgot to use it. I presented it at check out and asked if they would apply it, but they said no. It was fine for 2 nights at the price we paid, but I would not go back.